Dialpad is a cloud-based, business VoIP provider that offers a wide range of communication solutions, for businesses of all sizes. Whether you’re looking to set up a business VoIP phone service, customer support center, outbound sales call center, or a web conference software for your team, Dialpad offers a solution at various price ranges.
With revolutionary, cloud-based, VoiceAI software, Dialpad presents businesses with capabilities such as real-time call transcription, smart notes, real-time sentiment analysis, and real-time coaching, including all of the conventional telecom capabilities. Businesses using Dialpad can also enjoy the benefits of app integration, which works with popular software such as GSuite, Zendesk, Salesforce, LinkedIn, and more.
Every business wants to get the best bang for their buck. With so many options to choose from, we need to carefully evaluate the cost of business communication, and only then we can make an informed decision that benefits us. Dialpad does great best to provide enough information on plans & pricing, but we need to take a closer look to see exactly what we are getting here.
Let’s dig deeper into Dialpad products & pricing to help decision-makers decide on how to move forward.
Dialpad Products Overview
Dialpad offers four telecommunication solutions to businesses — Talk, UberConference, Support, and Sell. All four products are packed with features, and there are different pricing options to choose from based on your needs and business size. Combined, the products provide powerful platforms for business communication.
Dialpad Talk Plans & Pricing
Dialpad Talk solution is the cloud-based, AI-powered, VoIP business phone system that supports all of the traditional and modern phone features such as messages, voice, video, integration, and mobile or desktop app. With Talk, you can sync your business phone system with any device of yours, and you can integrate apps such as Google Suite, Zendesk, Salesforce or Slack with it.
Talk with clients at your office during the day, then share notes and set meetings on your phone during the night.
Dialpad Talk is capable of great things, and it’s a powerful tool to have at your disposal, especially if you’re dealing with lots of clients and apps at the same time. It’s also a good tool to use for team communication, and you’re able to organize the app so it doesn’t interfere with your team/client dynamic.
Features include capabilities like:
- Phone, Messaging, Video
- App Integration
- Unlimited Calls
- International Calls
- Call Routing
- Desk Phone Integration
Dialpad Talk is available to trial for 14 days absolutely free, and is available in 3 pricing options: Standard, Pro, and Enterprise, with different features that we will cover down below.
Dialpad Talk Features & Pricing
|Pricing (billed annually)||$15/mo/user||$25/mo/user||Not listed, contact sales|
|Pricing (month-to-month)||$20/mo/user||$30/mo/user||Not listed, contact sales|
|User Limits||1 user minimum||3 users minimum||100 users minimum|
|Unlimited Calling in US & Canada||Yes||Yes||Yes|
|Mobile/Desktop Softphone & App||Yes||Yes||Yes|
|Multi-Level Auto Attendant||Yes||Yes||Yes|
|Automatic Spam Detection||Yes||Yes||Yes|
|Number Porting||Local & Toll-Free, Fees Apply||Local & Toll-Free, Fees Apply||Local & Toll-Free, Fees Apply|
|Switch Calls Between Devices||Yes||Yes||Yes|
|Analytics & Reporting||Basic||Advanced||Fully Customizable|
|Ring Groups||3 max||25 max||Unlimited|
|Online Meetings (UberConference)||Yes||Yes||Yes|
|Unlimited SMS, MMS (domestic only)||Yes||Yes||Yes|
|APIs & Webhooks||Yes||Yes||Yes|
|Support & Customer Service|
|Service Level Agreement||No||No||Yes|
It’s up to businesses to decide whether these features are worth the additional 50% budget increase. If your business relies heavily on other software (Salesforce, Slack, ServiceNow, etc.), investing in the Pro Plan is a good choice, and you get the additional benefits as well. As we can see, the Standard Plan ($20/mo) offers us most of the core features of a business phone system, but it lacks some advanced features which are included in the Pro Plan. With Pro Plan, businesses get access to integration features, queue holds, logs, phone support, and international numbers at the cost of an additional $10/mo per agent.
Running a business phone system is no easy task, and having these additional tools that can help can lift a lot of weight off of your phone agents. As for the Enterprise plan, there’s not much to talk about except it’s worth mentioning that Dialpad could give better deals if you have more agents that require these services.
Dialpad Video Conference Features, Plans, Pricing
UberConference is Dialpad’s web and video conferencing products that allows businesses to hold audio, web, and video conferences, with features such as screen sharing, session recording, PIN-free dial-in access, and more. This software supports up to 100 participants on the paid business plan, and it guarantees a pleasant web conferencing experience with all of its features.
UberConference comes as a free version for all users but is limited to 10 participants, 45 minutes duration and some more things. The most popular Business plan offers all of the features at $15/mo per user if billed annually.
UberConference Pricing & Plans
Side-by-side Comparison of UberConferencing Features by Plan
Dialpad Support – Contact Center Software
Support is Dialpad’s cloud-based, customer support and contact center software which works as an inbound call center with additional features. With Support, your customer support team receives all of the conventional technologies that are necessary for professional customer support centers, such as call routing, wait times, custom hold queue options, and additional advanced features.
What makes Support great is its advanced features — the call center is powered by native AI and natural language processing which boosts the performance of your agents. Your agents get keyword-based recommendations which allow them to effectively respond to customer inquiries.
On top of that, supervisor dashboards are packed with features that allow them to step in when necessary. One of those features is real-time customer call sentiment analysis which displays calls that need supervisor attention.
Dialpad Support Contact Center Pricing & Plans
Dialpad’s Call Center software is a great solution for customer service teams. It comes with 2 pricing options, one for smaller businesses, and one for larger enterprise clients.
The plans start at $75/mo/user with similar features, and the difference is that the Enterprise plan gives businesses API & SCIM Provisioning as additional options for large teams.
|Price (billed annually)||$75/mo/user||Contact Sales|
|Local, International and Toll-free Numbers||Yes||Yes|
|Unlimited Local Inbound Calling||Yes||Yes|
|Unlimited Outbound Calling (Fair Use Policy)||Yes||Yes|
|Custom Voicemail Greeting||Yes||Yes|
|SMS, MMS, and Group Messaging||Yes||Yes|
|Automated System Greeting||Yes||Yes|
|Custom Ring Durations||Yes||Yes|
|Round Robin, Fixed Order & Longest Idle||Yes||Yes|
|Customizable Hold Music||Yes||Yes|
|Open & Closed Business Hour Routing||Yes||Yes|
|MONITORING & REPORTING|
|Real-Time Dashboards & Alerts||Yes||Yes|
|Real-Time Customer Sentiment||Yes||Yes|
|Real-Time Call Transcription||Yes||Yes|
|Real-Time Call Monitoring (Listen in, Barge-in, Take Over)||Yes||Yes|
|Automatic Call Recording||Yes||Yes|
|Web Call History||Yes||Yes|
|API & Webhooks||No||Yes|
|AGENT & SUPERVISOR PRODUCTIVITY|
|Real-Time Call Transcription||Yes||Yes|
|Shareable Post Call Summaries||Yes||Yes|
|SMS between Agent & Supervisor||Yes||Yes|
|Automatic Logging to Salesforce||Yes||Yes|
|Automatic Logging to ServiceNow||Yes||Yes|
|Automatic Logging to Zendesk||Yes||Yes|
|APP & DEVICE SUPPORT|
|Web-Based Admin Portal||Yes||Yes|
|APIs & INTEGRATIONS|
|Salesforce Service Cloud||Yes||Yes|
Dial Support gives teams & businesses access to great tools (based on AI technology) for customer service tasks, such as real-time sentiments and call monitoring. These tools allow supervisors to monitor agent performance, and it also allows them to efficiently coach their teams.*Except toll-free numbers. Regular numbers fall within a fair use policy cap of 3,000 outbound minutes per agent across each organization.
The price to pay for Dial Support is $75/mo per agent, which is certainly not cheap. However, with all the features and unlimited calling, we can see how this can be a worthy investment for businesses.
If a company is looking to provide premium customer support service, Dialpad Support can certainly help with that.
Dialpad Sell – Sales Dialer
Dialpad Sell works as an outbound dialer for sales representatives — it is built around the idea that sales reps can close more deals using AI technology and cloud-based systems to their advantage. Sell also works as a powerful coaching platform for supervisors, where they can track & observe sales reps, as well as provide in-platform coaching in real-time.
Features include capabilities like:
- Local, International, and Toll-free Numbers
- Direct Lines for all Sales Reps
- Call Routing
- Monitoring & Reporting
- In-app Coaching
- Supervisor Dashboard
- Customer Support
- App Support & Integration
Dialpad Sell Pricing & Plans
Dialpad Sell with a supervisor dashboard that allows coaching is available in two plans: Pro & Enterprise, as follows:
Side-by-side Comparison of Dialpad Sales Dialer Features by Plan
Since there isn’t much information about Dialpad Sell plans, we can’t tell how good the investment is. However, considering that your team receives all of the usual Dialpad services (Unlimited calls, VoiceAI, Real-time analytics, App Integration, etc.), you can evaluate your investment based on that.*Except toll-free numbers. Regular numbers fall within a fair use policy of 3,000 outbound minutes, calculated as an average across all Dialpad Sell users.
Again, if your team relies on other apps and you want to take advantage of features that allow real-time tracking and coaching, Dialpad Sell can be a good option here.
We covered the pricing options of Dialpad, however, we still have to compare it to some of the competitors to figure out the real cost of modern business communication.
Dialpad’s competitors are well known industry leading companies such as Nextiva, RingCentral, and GoToConnect. For all three of them, standard plans start at $24.99/mo/user (annual plans and 50+ users), which is the same as Dialpad Talk.
As for the call centers, although not many companies are willing to disclose this information in public, Five9’s call center solution is a similarly priced at $1o0/mo/user.
All things considered, Dialpad certainly offers competitive rates, and it’s up to businesses to evaluate the exact features of each company before deciding who to go with.
Dialpad Has Grown
Since the acquisition of TalkIQ, Dialpad has certainly improved its platform in many ways, thanks to the power VoiceAI technology that TalkIQ developed. Dialpad offers great products at a competitive rate, and that’s not going to change anytime soon.
In the end, it seems like the entry cost of business communication seems to be $20/mo, with each company bringing something unique to the table.