While we hope to never have to contact a company’s customer service and technical support lines, sometimes it’s just inevitable. We all have our fair share of horror stories – waiting on hold for an hour, a business hiding its contact information, or just flat out ignored support requests. Bad customer service is out there, and it can be made even worse if you feel your voice is not being heard. While some companies do it wrong, thankfully there are a lot that do it right. Especially when it comes to your Hosted PBX or Business VoIP provider.
For the benefit of its users, RingCentral doesn’t rely on just phone support – in fact, they have a pretty extensive list of communication channels, from phone to web chat to social media accounts. With so many methods of customer contact out there, we decided to put together a comprehensive list of RingCentral customer service channels not only so subscribers can find what they need, but other businesses can take a look at a solid template of how to do customer service the right way.
RingCentral Customer Support
Of course, a business would hope their service never goes down, and changes needed to be made could be done simply through an online portal. But sometimes, you might just have to suck it up and call in the reinforcements. With RingCentral, users can get way more than just a phone number to call when things go bad – RingCentral’s Support website is dedicated to helping customers reach the support they need.
As the first stop in the RingCentral customer service tour, the Customer Support Website acts as the gateway to immediate methods of accessing information and receiving support. The User Community, Product Resources, RingCentral University Trainings and Webinars, and a System Status page are all available to support customers in addition to traditional contact methods.
Check Service Status – Before even taking the steps to get in touch with support agents, RingCentral offers an incredibly useful source of information – the network’s Service Status. Here users can see generalized reports of any known issues at RingCentral. When a customer logs in, they can access the Service Status site directly for more in-depth information pertaining to their account.
A good tool to diagnose if a problem is specific to your office, or the entire service network.
Ask the Community – Take a look at what other users had to say, any problems they may have submitted, or even post your own. Those familiar with other online forums will recognize the Community section as a powerful resource for the DIY bunch.
Between the database of opened and solved questions and issues from other users, and the ability to submit your own post – the community section is an incredible resource. RingCentral also allows users to submit their own ideas, so users can share ideas for missing features or requests, and facilitate a discussion. You might be able to find out a feature you thought was missing does in fact exist!
If your questions are developer-oriented, the RingCentral Developer Community is a specialized resource for the more tech-savvy.
Chat with Us – If you are in a hurry, and just need to grab someone as soon as possible without waiting on hold or talking on the phone, RingCentral offers an online webchat. Available 24/7, chat support can be utilized at any time of course, for the simple sake of convenience. It may not be texting, but it sure is the next best thing.
Open a Case – Probably the most direct route to take, from here users can simply submit their issues and open a case directly online. Specifically, for users that cannot find an answer online or need personalized assistance, opening a case allows you to submit your issue and continue with your day until a response arrives. This option opens a ticket in their customer service center right away and can help ensure a prompt response.
RingCentral makes it possible to call your countries’ support line, even if you’re not in that country. This is really useful for a business with international offices or teams that travel around the globe quite often.
RingCentral support is available 24/7. It is important to include that Glip and Meetings only customers will need to note that they are Glip only or Meetings only when calling into support or creating cases.
RingCentral Social Support
For those desperate times when nothing else seems to be working, contacting a business through social media can at least help call attention and hopefully have your issues redirected to the proper support channel. Sometimes it takes a couple of tweets, or a direct message or even a comment on their Facebook post to grab a company’s attention. In this case, RingCentral has a pretty wide presence around the web, with a good number of social media accounts to choose from.
Other Web Resources
For those times that you may not want to get in touch with support, or sit around waiting for the community to respond, RingCentral still has you covered. From a YouTube channel to a comprehensive knowledge base – most problems probably have an answer out there somewhere.
With so many options available, RingCentral customer service is a great example of how to establish a solid footprint and make it as easy as possible for a customer or client to get the help they need, as soon as they need it.