VanillaIP

VanillaIP is a hosted telephony and application suite delivered to end user businesses. The suite’s network is built off of BroadWorks SIP based soft switch platform that combines the best of PBX and IP networks. VanillaIP is delivered to end users via fixed data circuits. This eliminates the need for on-site system ownership. As such, the suite offers an extensive portfolio of services, which include: Hosted PABX, Telephony Applications, Hosted Call Recording, Hosted Call Center, Handset Options, Computer Telephone Integration (CTI) Options, Hosted Outlook Exchange, Toll Fraud and Bad Debt Prevention, SIP Trunking, and Provisioning and Billing. Each of these options is host to a variety of features and functionality. For example, Hosted PABX is a hosted telephony solution that includes an advanced feature set (time of day routing, centralized reception, hunt groups, instant messaging, video calling, outlook migration, etc.), number porting, International DDI Numbers, Home Worker Support, Unified Voicemail, Fax-to-Email, Simultaneous Ring, Shared Call Appearance, and Auto Attendant. Also, Telephony Applications include MiReception Console, Unity Desktop, Communicator Softphone, and Voicemail to Email. Under Handset Options, users can choose from number of different handset phones and devices including the Polycom Soundpoint IP320, IP550, and IP650.In addition to services, VanillaIP also offers a number of Reseller Opportunities. The VanillaIP suite offers users extensive support resources including PDF downloads of demos and guides, Key Advantages of End User Businesses list, Case Studies, Press Releases, Videos, portal log in, trouble tickets, and more. Additionally, users can contact the provider directly via fax, email, and/or sales phone number or emergency technical support phone number.

VanillaIP Pricing and Services

Uboss Customer Portal*

• Self Service
• Reporting
• Widgets
• Invoice Repository
• Announcement Repository

Broadsoft Hosted PBX*

Included Features:

• One Number
• Hosted Call Recording
• Home Worker Support
• International and UK Geographic DDI
• Keep your existing UK numbers
• Hunt Group, Auto Attendant and Call Routing
• Reception Console
• Instant Messaging & Presence
• Fixed Mobile Convergence (FMC)
• Unified Messaging
• Meet Me Conference Bridge
• Hot Desking
• BroadWorks Anywhere [Mobile Twinning]
• Shared Call Appearance – Multi IP phones
• Toll Fraud Protection
• SIP Trunking
• Disaster Recovery
• Yealink and Polycom IP Headsets

Desktop & Mobile Apps*

• Unity Desktop UC
• Unity Reception
• UC One
• Skype for Business Integration
• Unity Mobile
• Unity Integration with Salesforce and Agile CRM

Connectivity FTTC 80/20 & ADSL2+*

Call Center*

• Call Center Apps
• Uboss Call Center Reports
• Uboss Heat Map
• Skills or Priority Based Routing
• Entrance, Comfort, Escape, Position in Queue and Estimated Wait Announcements

Call Recording*

• Mid Call Pause and Resume
• Call Recording Options
• Combined Call Logger and Call Recordings
• Access Security Permissions
• Storage and Export Options
• PCI Compliance

Conference & Collaboration*

• Conference Bridge
• Desktop Share
• Conference Bridge Moderator App
• Instant Messaging and Presence

Mobile SIM and Hosted PBX*

*Contact VanillaIP for pricing