Overall
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The Real PBX

The Real PBX Verified Reviews & Ratings

Valley Cottage, NY
The Real PBX is a telecommunications provider offering services that include Hosted PBX, Toll Free Numbers, Internet Fax, Virtual...
2004
Year Founded
56%
Recommend It
18
User Reviews
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The Sales representative were prompt in…

The Sales representative were prompt in providing assistance and helping me select the plan. Though the Ekyc process took some time however the agent assisted me well. its been 2 months and service has been a delight as of now. Expecting the same throughout. Cheers to The Real PBX and their services.

The Sales representative were prompt in providing assistance and helping me select the plan. Though the Ekyc process took some time however the agent assisted me well. its been 2 months and service has been a delight as of now.
Expecting the same throughout. Cheers to The Real PBX and their services.

Pros: -Quick and Prompt response.
Cons: Documentation Process.
Would Recommend: Yes

I ordered their 2 users plan and was…

I ordered their 2 users plan and was happy with the onboarding session and the helpful demo they gave. I feel they worth the pricing I paid and the porting process was also quite prompt. I have been using the services for one year now and I am quite a happy customer as I do not face downtown issues.

I ordered their 2 users plan and was happy with the onboarding session and the helpful demo they gave. I feel they worth the pricing I paid and the porting process was also quite prompt. I have been using the services for one year now and I am quite a happy customer as I do not face downtown issues.

Pros: Easy and Quick Installation.
Cons: None.
Would Recommend: Yes

I have been using there services from…

I have been using there services from quite a while and I am a happy customer, I have my business in UK ( Manchester) and have been stress free because of the excellent up time that these guys offer. The best thing is there sales representatives are more of a consultant and are quite patient while addressing your requirements.

I have been using there services from quite a while and I am a happy customer, I have my business in UK ( Manchester) and have been stress free because of the excellent up time that these guys offer. The best thing is there sales representatives are more of a consultant and are quite patient while addressing your requirements.

Would Recommend: Yes

Dear all , who going to enroll with PBX…

Dear all , who going to enroll with PBX , its my best suggestion to you all to not come here, its totally waste of money . They Will make you Frrrrusted with their services which was never on Time . When i Talk to Sales Guy they confirm that they have a Plan that Called unlimited . after using few days of that plan , my Business were got Stuck due their Fault, after that they ask to add money on to account for continue getting my calls. They run a Kind of “Robbery Gang”. Vikas Kumar Gupta . USPC.

Dear all , who going to enroll with PBX , its my best suggestion to you all to not come here, its totally waste of money . They Will make you Frrrrusted with their services which was never on Time .
When i Talk to Sales Guy they confirm that they have a Plan that Called unlimited . after using few days of that plan , my Business were got Stuck due their Fault, after that they ask to add money on to account for continue getting my calls. They run a Kind of “Robbery Gang”.
Vikas Kumar Gupta .
USPC.

Pros: Nothing.
Cons: Waste of Money.
Would Recommend: No

I have moved my business from track…

I have moved my business from track drive to the The Real PBX because of the excellent forwarding portal that they provide, I am happy with there services however I do have to change the numbers often because of the type of business that we operate in.

I have moved my business from track drive to the The Real PBX because of the excellent forwarding portal that they provide, I am happy with there services however I do have to change the numbers often because of the type of business that we operate in.

Pros: Excellent forwarding Portal.
Cons: Demo required.
Would Recommend: Yes

My Name Is Saurabh Gupta I used…

My Name Is Saurabh Gupta I used The Real PBX, My Account Name : Saurabh@2017, Pg72750@gmail.com, I am using last 1.5 Year, I used the plan $99.94/month, With 9300 minuts, Before goes to take this plan i confermed 3/4 Sales agaent that, if i will take call on my indian No that any extra charge, They told me sir NO any extra charge Only 2minuts will charge/Call minuts But Today i expalin my problem that the charge me more than $25 for getting calls on my Indian Number. The guys Khushal/diwakar told me sir it was miscommucation, i am sorry about that you charge $25, I am really Very Upsate about this things By The Real PBX, Its Very Bad company, I recommonded All My frineds Dont used THE REAL PBX, If you are going to used The real PBX so ready with different different Way to charge, its too bad company SAURABH GUPTA Email address : pg72750@gmail.com Mobile no : 8470079475

My Name Is Saurabh Gupta I used The Real PBX, My Account Name : Saurabh@2017, Pg72750@gmail.com, I am using last 1.5 Year, I used the plan $99.94/month, With 9300 minuts, Before goes to take this plan i confermed 3/4 Sales agaent that, if i will take call on my indian No that any extra charge, They told me sir NO any extra charge Only 2minuts will charge/Call minuts
But Today i expalin my problem that the charge me more than $25 for getting calls on my Indian Number. The guys Khushal/diwakar told me sir it was miscommucation, i am sorry about that you charge $25,

I am really Very Upsate about this things By The Real PBX, Its Very Bad company, I recommonded All My frineds Dont used THE REAL PBX, If you are going to used The real PBX so ready with different different Way to charge,
its too bad company

SAURABH GUPTA
Email address : pg72750@gmail.com
Mobile no : 8470079475

Would Recommend: No

I found their Marketplace and…

I found their Marketplace and Toll free forwarding as the best feature . Would Recommend every one to use this.

I found their Marketplace and Toll free forwarding as the best feature .

Would Recommend every one to use this.

Pros: Instant Setup, Easy to contact ,excellent Support, Excellent market Plcae.
Cons: -FUP ( Fair Usage Policy).
Would Recommend: Yes

My experience with The Real PBX was…

My experience with The Real PBX was good Was happy with their refund policy, They have a good Sales Team and support is also good.Reaching them is easy . Moreover they setup an account within 2-3 hours.

My experience with The Real PBX was good Was happy with their refund policy, They have a good Sales Team and support is also good.Reaching them is easy . Moreover they setup an account within 2-3 hours.

Pros: -24*7 Support.
Cons: Pricing more than Vonage.
Would Recommend: Yes

One of third class service provider…

One of third class service provider I ever seen in my life. They route your customers somewhere else. They sell your data to other parties. They are one of the biggest fraud company . They claim they run their business from US, while I get to know they are running their fraud company from India

One of third class service provider I ever seen in my life. They route your customers somewhere else. They sell your data to other parties. They are one of the biggest fraud company . They claim they run their business from US, while I get to know they are running their fraud company from India

Would Recommend: No

Worst technical support…

Worst technical support I have ever seen.

Worst technical support I have ever seen.

Would Recommend: No

Horrible Customer Service, wasted…

Horrible Customer Service, wasted a whole day just for basic operations.

Horrible Customer Service, wasted a whole day just for basic operations.

Pros: Functional sometimes.
Cons: the worst customer service in the universw.
Would Recommend: No

This is the fraud company this…

this is the fraud company this company not a trustful company

this is the fraud company
this company not a trustful company

Would Recommend: No
Elsie F.'s review forThe Real PBX

I am immensely satisfied with…

I am immensely satisfied with their tech support. They ensure each query gets resolved in time. The call monitoring portal is amazing. I can monitor my entire call log in real-time and is easily accessible.

I am immensely satisfied with their tech support. They ensure each query gets resolved in time. The call monitoring portal is amazing. I can monitor my entire call log in real-time and is easily accessible.

Pros: Rich calling feature-set streamlines communication in many ways.
Cons: Initially there were few technical issues associated while setting calling features. However, it was well taken care of.
Would Recommend: Yes

This company is a total BS…

This company is a total BS. They operate in India and claim to be in New York, US. Well, this is just the beginning. Every time you contact them to add on a feature, which is available with other providers for free, they’ll charge you more. Okay, still acceptable. The Real Pbx can’t be trusted for the data security. This company is a total fraud. I was one of their customers for more than a year. I own an online technical support company and customers often read out their confidential information over the phone, like credit card #, billing address. These fraudsters would listen to the call recordings and started selling sensitive information to other fraudsters in the industry. My customers started receiving calls from unknown callers. They’d call me back telling me that the caller knew everything. Example, the caller knew how much I charged a particular customer, what’s their billing address, what computer they have, how many computers they have. Not only confidential information, these Fraudsters were sending/selling out the call recording too. Because, that’s the only way those unknown callers would know every detail about the payment that my customers made to me. Never ever go for The Real Pbx. TOTAL FRAUDSTERS.

This company is a total BS. They operate in India and claim to be in New York, US.
Well, this is just the beginning.

Every time you contact them to add on a feature, which is available with other providers for free, they’ll charge you more.
Okay, still acceptable.

The Real Pbx can’t be trusted for the data security.
This company is a total fraud. I was one of their customers for more than a year.
I own an online technical support company and customers often read out their confidential information over the phone, like credit card #, billing address.
These fraudsters would listen to the call recordings and started selling sensitive information to other fraudsters in the industry.

My customers started receiving calls from unknown callers. They’d call me back telling me that the caller knew everything. Example, the caller knew how much I charged a particular customer, what’s their billing address, what computer they have, how many computers they have.

Not only confidential information, these Fraudsters were sending/selling out the call recording too.
Because, that’s the only way those unknown callers would know every detail about the payment that my customers made to me.

Never ever go for The Real Pbx. TOTAL FRAUDSTERS.

Pros: Nothing.
Cons: Everything.
Would Recommend: No
Terry B.'s review forThe Real PBX

I am using Hosted PBX and…

I am using Hosted PBX and tollfree numbers of The Real PBX since 2013 and their services are mostly appreciable. Solutions on offer do not require much of local hardware specs, the support team is friendly and prices are reasonable as well. Overall, there is nothing much annoying with their services as compared with other providers out there. Choice of vanity numbers is a little limited with them and that’s only thing flaw I have noticed.

I am using Hosted PBX and tollfree numbers of The Real PBX since 2013 and their services are mostly appreciable. Solutions on offer do not require much of local hardware specs, the support team is friendly and prices are reasonable as well. Overall, there is nothing much annoying with their services as compared with other providers out there. Choice of vanity numbers is a little limited with them and that’s only thing flaw I have noticed.

Pros: 24x7 support and features available.
Cons: Limited vanity numbers available.
Would Recommend: Yes
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Provider Overview

The Real PBX is a telecommunications provider offering services that include Hosted PBX, Toll Free Numbers, Internet Fax, Virtual Office, Home Phone, Business Phone, VoIP Services, and Business PBX. Under each service/solution, the provider is able to refine their offerings for each user’s specified need(s). For example, the Hosted PBX solution includes System Management, Hosted PBX Setting, Hosted PBX VoIP and Systems, PBX VoIP Working, Small Businesses, IP PBX, Hosted Providers, and Virtual PBX. Aside from that, Business VoIP is comprised of a cloud-based PBX solution. Also, with wide variety of offerings, there are a number of features included such as Click-to-Call, Call Blast, Fax-to-email, Follow Me Number, Voicemail, and more. Aside from features and service, there are a variety of pricing plans available. Plans include Start Up Plan, SOHO plan, SOHO Plan Plus, and Enterprise Plan. Each tier of pricing includes different functions and features. In regards to support and customer service, the provider offer 24×7 customer support services such as support chat, live support via call, or email, Additionally, there are support resources available too including blogs, online community, and guide pages.

 

The RealPBX Pricing and Services

 

Toll Free Number

  • Unlimited Minutes
  • $20/month
  • $39/month/extension

Local Number

  • United States:
    • No Setup Fee
    • $12/number/monthly
    • $115/number/annually
  • United Kingdom
    • No Setup Fee
    • $16/number/monthly
    • $154/number/annually

To see pricing for 50+ other countries click here

 

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