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TDS Telecom

As the 7th largest local exchange telephone company in the US, TDS Telecom offers users high speed Internet, phone,...
1969
Year Founded
100%
Recommend It
1
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I received 2 calls from…

02/24/17 6:22 pm I received 2 calls from some foreigner wanting to have access to my computer. I hung up on him. After 1st call I researched for any information on how to deal with such callers from PRIVATE CALLER. I read that when such call comes in to immediately push *567. Another PRIVATE CALLER rang, it was foreign speaking male, sound like some. I immediately hung up, then pushed *567. A TDS tech came on line, Randall West. Explained what had happened. Following the first call my computer was locked up. Had to Control-Alt-Delete and shut down. Signed on and all was OK. Please know that Randall West was probably the very best tech support I’ve spoken with. So very helpful. Thanks. TDS is great.

02/24/17 6:22 pm I received 2 calls from some foreigner wanting to have access to my computer. I hung up on him. After 1st call I researched for any information on how to deal with such callers from PRIVATE CALLER. I read
that when such call comes in to immediately push *567. Another PRIVATE CALLER rang, it was foreign speaking male, sound like some. I immediately hung up, then pushed *567. A TDS tech came on line, Randall West. Explained what had happened. Following the first call my computer was locked up. Had to Control-Alt-Delete and shut down. Signed on and all was OK. Please know that Randall West was probably the very best tech support I’ve spoken with. So very helpful. Thanks. TDS is great.

Pros: Superb Tech Support 2/24/17.
Cons: None.
Would Recommend: Yes
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Provider Overview

As the 7th largest local exchange telephone company in the US, TDS Telecom offers users high speed Internet, phone, and TV entertainment services.  TDS manages and operates a variety of subsidiary companies which allows TDS to offer various services. Internet services are divided into 3 options Extreme ($54.95/month), Turbo ($44.95/month), and Express ($39.95/per month). Each comes equipped with different features. Phone service is also categorized into 3 groups, 3 Star Voice Package ($24.99/month), 4-Star Voice Package ($34.99/month), and 5-Star Voice Package ($44.99/month).Each is privy to different amount of allotted call time and included locations; however, all are fit with standard VoIP features. Lastly, TDS’s TV service allows users to select a DISH plan that best fits their needs. Aside from the services listed above, business users can choose from various technologies including VoIP (managed IP) phone service, dedicated Internet, data networking, and hosted-managed services. In regards to customer support, TDS Telecom offers a variety of support options—Account Support, Internet and Email Support, Phone Support, and Television Support. With Account Support, users can pay and view their bills, as well as access breakdowns, manage accounts, and ask questions. With Internet and Email Support, there are FAQs about Connection, Services, Email, as well as Internet Tools and Security, Speed Test, High Speed Setup, and ticket report. Additionally, with Phone Support, users will find FAQs pertaining to features and repairs, as well as downloadable user guides, and ticket reports. Laslty, Television Support includes FAQs. Users can also contact the provider directly by calling or filling out a contact form directly on the website.

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