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4.5
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MightyCall

MightyCall Verified Reviews & Ratings

A veteran to business VoIP, MightyCall has been delivering cloud communications solutions to small businesses and entrepreneurs since 1999...
1999
Year Founded
100%
Recommend It
13
User Reviews
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You can get it to do just about…

You can get it to do just about anything you can imagine for a fraction of the price of other systems. I have to call MightyCall to have them help me configure it, which they always do promptly and patiently, but sometimes I try to do it myself and it never works as well as if I just call them and have them help me configure it. I don’t like that I get notified that I had “recent activity” I don’t know if that is a dropped call or an important text message. I wish it distinguished between text messages, voicemails and dropped calls By having people press “1” to speak to me or leave a message, I have almost completely eliminated robo-calls. Most robots don’t follow voice commands.  

You can get it to do just about anything you can imagine for a fraction of the price of other systems.

I have to call MightyCall to have them help me configure it, which they always do promptly and patiently, but sometimes I try to do it myself and it never works as well as if I just call them and have them help me configure it.

I don’t like that I get notified that I had “recent activity” I don’t know if that is a dropped call or an important text message.

I wish it distinguished between text messages, voicemails and dropped calls

By having people press “1” to speak to me or leave a message, I have almost completely eliminated robo-calls. Most robots don’t follow voice commands.

 

Would Recommend: Yes

Easy to manage portal; easy to see all…

Easy to manage portal; easy to see all activity at a glance. Most importantly it really helps us as a service company to manage any missed calls or customer that may have hung up before reaching a company representative. Wish they had a global blacklist feature and/or an easier way to add calls to a blacklist. We get tons of spam / bot calls everyday and need to be able to block them quickly.  

Easy to manage portal; easy to see all activity at a glance.

Most importantly it really helps us as a service company to manage any missed calls or customer that may have hung up before reaching a company representative.

Wish they had a global blacklist feature and/or an easier way to add calls to a blacklist.

We get tons of spam / bot calls everyday and need to be able to block them quickly.

 

Would Recommend: Yes

Seamless. Messages easy to retrieve ….

Seamless. Messages easy to retrieve . The price is right as well. I can retrieve messages on any device.  

Seamless. Messages easy to retrieve .

The price is right as well. I can retrieve messages on any device.

 

Would Recommend: Yes

It is very easy to use and at an…

It is very easy to use and at an affordable price. The IVR feature as well as the call flow feature are top notch. Have received a couple of calls that never got forwarded through to my cell phone, but besides that there is no problem.  

It is very easy to use and at an affordable price. The IVR feature as well as the call flow feature are top notch.

Have received a couple of calls that never got forwarded through to my cell phone, but besides that there is no problem.

 

Would Recommend: Yes

Lots of different features for allowing…

Lots of different features for allowing IVR, hold music, queues, round robin, etc. Can use webphone or cell phones, so it makes it flexible for the staff to answer calls. Great customer service, always available to help. Not great for organizing calls if you have employees that work in different departments. Would love to be able to add contacts to mightycall so we know the client calling. Most importantly, NEED to know the IVR selection of the missed call or voicemail – IE. if it’s a sales call or customer service so that we know which dept. should return the call

Lots of different features for allowing IVR, hold music, queues, round robin, etc.

Can use webphone or cell phones, so it makes it flexible for the staff to answer calls.

Great customer service, always available to help.

Not great for organizing calls if you have employees that work in different departments.

Would love to be able to add contacts to mightycall so we know the client calling.

Most importantly, NEED to know the IVR selection of the missed call or voicemail – IE. if it’s a sales call or customer service so that we know which dept. should return the call

Would Recommend: Yes

Simple and convenient if you are in…

Simple and convenient if you are in office or on the go. great support for Russian language, only one on market. With our Russian and american clients we will be happy to have choice for language in greeting menu, or one more step for greetings to create that type of choice.  

Simple and convenient if you are in office or on the go. great support for Russian language, only one on market.

With our Russian and american clients we will be happy to have choice for language in greeting menu, or one more step for greetings to create that type of choice.

 

Would Recommend: Yes

Workflow capabilities are very rich…

Workflow capabilities are very rich with a very easy to use application. Great high end features that you normally don’t get at this price from grasshopper and others They don’t have the phone number I liked, but they still had enough to choose from from the right area codes Enterprise grade phone and connect center solution for my complete team for less money then my personal cell phone bill  

Workflow capabilities are very rich with a very easy to use application.

Great high end features that you normally don’t get at this price from grasshopper and others

They don’t have the phone number I liked, but they still had enough to choose from from the right area codes

Enterprise grade phone and connect center solution for my complete team for less money then my personal cell phone bill

 

Would Recommend: Yes

The process of setting up call flows…

The process of setting up call flows was fairly simple and intuitive. I liked the control and customization of the call flows and the greetings. It’s a must that there is an app (although below I have made improvement suggestions). So far does what we need so it works well enough for now. Slow, difficult UI/UX with everything besides the call flows, but still needs some getting used to. There is bad management of activity, causing me to have to go to history and hit voicemail to see a clear, manageable view of the important activity. seems like the history and activity section are redundant, and confusing. Please find a way to merge this. The mobile app should have a speaker phone option for voice mail!!! The navigation is a different experience that lacks cohesion between the desktop and mobile. after hours call management  

The process of setting up call flows was fairly simple and intuitive.

I liked the control and customization of the call flows and the greetings.

It’s a must that there is an app (although below I have made improvement suggestions).

So far does what we need so it works well enough for now.

Slow, difficult UI/UX with everything besides the call flows, but still needs some getting used to.

There is bad management of activity, causing me to have to go to history and hit voicemail to see a clear, manageable view of the important activity. seems like the history and activity section are redundant, and confusing. Please find a way to merge this.

The mobile app should have a speaker phone option for voice mail!!! The navigation is a different experience that lacks cohesion between the desktop and mobile.

after hours call management

 

Would Recommend: Yes

Functionality with ease. You don’t…

Functionality with ease. You don’t need to be a system administrator to run your call centre. System allows for computer, VoIP and mobility application functionality. No need to run your business from a desk. Lack of hold music options. Ie. live hold music of radio, ete while users await for a Team member. Being able to disable “activities” on a per number basis.  

Functionality with ease. You don’t need to be a system administrator to run your call centre.

System allows for computer, VoIP and mobility application functionality. No need to run your business from a desk.

Lack of hold music options. Ie. live hold music of radio, ete while users await for a Team member.

Being able to disable “activities” on a per number basis.

 

Would Recommend: Yes

I get alerts on my cell and don’t have…

I get alerts on my cell and don’t have to use my personal number for business. This is great because I can also set my business hours and not get calls in the middle of the night. Sometimes I don’t get alerts of calls that have come in. This is bothersome as I’d like to know who calls immediately in case it’s a client.  

I get alerts on my cell and don’t have to use my personal number for business.

This is great because I can also set my business hours and not get calls in the middle of the night.

Sometimes I don’t get alerts of calls that have come in.

This is bothersome as I’d like to know who calls immediately in case it’s a client.

 

Would Recommend: Yes

You can do so much with the…

You can do so much with the configurations that they provide you on the user control panel. It’s very simple to use & understand. Can not block a range of numbers, you have to insert each number manually. Can’t dial out from a desk-phone. Separate business numbers to my personal mobile phone. Be able to answer and respond to texts on the go.  

You can do so much with the configurations that they provide you on the user control panel.

It’s very simple to use & understand.

Can not block a range of numbers, you have to insert each number manually.

Can’t dial out from a desk-phone.

Separate business numbers to my personal mobile phone.
Be able to answer and respond to texts on the go.

 

Would Recommend: Yes

The UI is very nice on both the website…

The UI is very nice on both the website and the phone app. I like the clean interface and the ability to get to the things that matter right away..(missed calls, team members, call tree) The phone app has lag issues when it first starts. It may have something to do with the code it is loading upon initial opening. After about 20 seconds the phone app works fine and stops lagging (android, running 7.12) Ability to manage all my business calls in a central UI and with call tree options.  

The UI is very nice on both the website and the phone app.

I like the clean interface and the ability to get to the things that matter right away..(missed calls, team members, call tree)

The phone app has lag issues when it first starts.

It may have something to do with the code it is loading upon initial opening.

After about 20 seconds the phone app works fine and stops lagging (android, running 7.12)

Ability to manage all my business calls in a central UI and with call tree options.

 

Would Recommend: Yes

The business listing.Call drops from…

The business listing. Call drops from apps. Loading minutes. I’d like to be notified in advance of low minutes by text. Being in business today has its challenges. But having great quality services like like MightyCall. Thank you more than words can express. I have two numbers and two businesses when MC transfers call to my phone, I have no way of knowing which office it is.  

The business listing.

Call drops from apps. Loading minutes. I’d like to be notified in advance of low minutes by text.

Being in business today has its challenges. But having great quality services like like MightyCall. Thank you more than words can express.

I have two numbers and two businesses when MC transfers call to my phone, I have no way of knowing which office it is.

 

Would Recommend: Yes
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Provider Overview

A veteran to business VoIP, MightyCall has been delivering cloud communications solutions to small businesses and entrepreneurs since 1999. With headquarters in Seattle, WA, MightyCall offers their services all across the United States, empowering the smallest businesses with the biggest and best features previously restricted to expensive enterprise solutions. With a low entry price, MightyCall’s mission is to combine the power of mobile apps along with the Cloud to enable even the smallest teams to gain a professional advantage over their competition.

By combining social media, phone and email into one integrated platform, your business can stay on top of their communications while providing that professional image customers have come to expect. MightyCall’s affordable pricing structure and feature packed service enables even the one-man band Entrepreneur to gain access to the tools they need to revolutionize their business. Today, MightyCall services over 50,000 customers, powering 5 million minutes of phone conversations each month.

 

MightyCall Pricing and Services

 

  • Unlimited Extensions
  • Toll free, local and vanity numbers
  • Custom greetings and music on hold
  • Call forwarding to any device
  • Number porting
  • Call Queues
  • After-hours Call Routing
  • Sequential or Simultaneous Ringing
  • VIP or blacklist call routing
  • Visual call flow configuration
  • Several phone numbers in a single system
  • Conference calling
  • Second line call
  • Call transfer
  • Available/DND status and presence
  • Activity queue
  • Click-to-call website widget
  • Call back requests
  • Email requests
  • Contact us widget
  • Call history
  • Performance reports
  • Call recording
  • Mobile apps
  • Unlimited Text Messaging
  • Customizable Call Routing
  • Auto-Attendant
  • Webphone
  • Performance Reports
  • Facebook and Twitter integration
  • Activity Queue
  • Conference calls
  • Call Queues
  • Web Widgets
  • Voicemail to Email

MightyCall Pricing & Plans

Basic Standard Ultimate
  • $19.99/mo
  • 1000 Minutes
  • 2 Toll Free or Local Numbers
  • $49.99/mo
  • 5000 Minutes
  • 5 Toll free or Local Numbers
  • Call Recording
  • Voice to Text
  • $99.99/mo
  • 15,000 Minutes
  • 10 Toll Free or Local Numbers
  • Call Recording
  • Voice to Text
  • API
  • Softphones and Hardphones Available
  • Voice Studio Recording Included

 

 

Editor’s Bottom Line of MightyCall

 

Leveraging a Business VoIP solution is one of the easiest ways for any business to not only cut costs, but also gain access to a feature packed communications platform unrivaled by traditional services. MightyCall is no different, offering one of the most compelling packages we have seen for SMBs and Entrepreneurs that are in the market for an affordable yet featured packed hosted VoIP solution. With almost 20 years of experience in combining Cloud and Mobile apps, MightyCall delivers a complete solution without breaking the bank. Pricing starts at an incredibly easy to swallow $19.99 per month, and does not limit the number of users or extensions your business gains.

In fact, on all of their pricing plans, MightyCall offers unlimited extensions. This is actually a bit unique of MightyCall’s pricing structure, with limitations placed on minutes and available phone numbers, as opposed to directly limiting users and business size. The benefit is that even a larger team without the need for extra minutes can cut costs by subscribing to MightyCall’s Basic plan, as opposed to being forced into a more expensive plan simply because of the size of their team. This positions MightyCall as a solid choice for small to midsize businesses searching for a new communications platform.

MightyCall’s solution is also a bit unique in the way it handles different methods and channels of communication. While their main service is providing your business with a complete VoIP solution, MightyCall also offers integrations with popular social media platforms like Facebook and Twitter, as well as direct email integration. This enables your business to handle not only incoming phone calls, but emails and social media mentions as well, all combined in to one single, seamless user interface and call queue, providing your business with an easy way to stay on top of every communication channel.

Overall, we feel that MightyCall stands as one of the strongest options for SMBs looking to leverage Cloud communications within their business. Whether your team simply needs a single phone number for local customers, or requires a complete platform to track multiple communication channels, Mightycall provides the features necessary to establish that professional image, and gain a handle on your business’ communications.

Screenshots
  • MightyCall Activity Dashboard
    MightyCall Activity Dashboard
  • MightyCall Report Dashboard
    MightyCall Report Dashboard
  • MightyCall Greetings Overview
    MightyCall Greetings Overview
  • MightyCall Configure Call Flows
    MightyCall Configure Call Flows

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