Overall
3.8
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MegaPath

Pleasanton, CA
MegaPath was founded in 1996, but it didn’t launch its Unified Communications service until 2014. In the years between,...
1996
Year Founded
63%
Recommend It
8
User Reviews
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I would recommend any business…

I would recommend any business owner or personal individual to stay as far away from this company as possible. Terrible customer service, even worse follow through. I signed a contract back in November of 2016 and it is now July of 2017, they just now informed me that they are unable to install internet at our location which only took 8 months for them to finally come to this conclusion. I was in constant communication with Megapath which they lead us on for eight months to believe would be completed but instead came up with every excuse imaginable being the reason for their delay….and it never even happened. To add to it, which should have been the first sign not to do business with them, when signing the contract there was no installation charge and then after signing the contract Megapath snuck in a construction fee of $1,300 unless we agreed to sign with them for an increased amount of time. Horrible business model and is truly unbelievable this place still is in business. They deserve to be reported to the Better Business Bureau.

I would recommend any business owner or personal individual to stay as far away from this company as possible. Terrible customer service, even worse follow through. I signed a contract back in November of 2016 and it is now July of 2017, they just now informed me that they are unable to install internet at our location which only took 8 months for them to finally come to this conclusion. I was in constant communication with Megapath which they lead us on for eight months to believe would be completed but instead came up with every excuse imaginable being the reason for their delay….and it never even happened. To add to it, which should have been the first sign not to do business with them, when signing the contract there was no installation charge and then after signing the contract Megapath snuck in a construction fee of $1,300 unless we agreed to sign with them for an increased amount of time. Horrible business model and is truly unbelievable this place still is in business. They deserve to be reported to the Better Business Bureau.

Would Recommend: No

MegaPath has worked with my…

Mango Voice has worked with my company Classroom Smart Technologies on numerous projects. Megapath as an IP Phone provider offers a superior product in comparison to their competitors. They’re is easy to work with and they have a quick turnaround on any installation.

Mango Voice has worked with my company Classroom Smart Technologies on numerous projects. Megapath as an IP Phone provider offers a superior product in comparison to their competitors. They’re is easy to work with and they have a quick turnaround on any installation.

Pros: Honest, Amazing Prices, Great Products, Su.
Cons: None.
Would Recommend: Yes

An e-mail notification for…

An e-mail notification for voicemail is a wonderful feature when I’m not in the office. I am always in the know when I have a voice mail on the go through the e-mail on my cell phone. Sound quality is always crispy clear! 10! That is a rating that you deserve for providing an excellent phone service… a 10 out of 10!

An e-mail notification for voicemail is a wonderful feature when I’m not in the office. I am always in the know when I have a voice mail on the go through the e-mail on my cell phone. Sound quality is always crispy clear! 10! That is a rating that you deserve for providing an excellent phone service… a 10 out of 10!

Pros: Great service!.
Cons: None.
Would Recommend: Yes

Company only offers no contract…

Company only offers no contract if you have 5 or more lines. Total waste of my time.

Company only offers no contract if you have 5 or more lines. Total waste of my time.

Pros: None.
Cons: No Contract is misleading.
Would Recommend: No

MegaPath services are better, by far…

MegaPath services are better, by far, than those of our previous providers, and a great fit for our business needs in terms of quality and reliability. The MegaPath people we work with have been great. They are responsive, friendly, and helpful. Marvin Powell III (via Customer Case Study, June 30, 2016, originally published on megapath-reviews.com)

MegaPath services are better, by far, than those of our previous providers, and a great fit for our business needs in terms of quality and reliability. The MegaPath people we work with have been great. They are responsive, friendly, and helpful.

Marvin Powell III (via Customer Case Study, June 30, 2016, originally published on megapath-reviews.com)

Would Recommend: Yes
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Provider Overview

MegaPath was founded in 1996, but it didn’t launch its Unified Communications service until 2014. In the years between, it built up its infrastructure as it acquired Phoenix Networks, Epoch Networks, TManage, and IP5280. In 2015, it sold off many of its other business interests to focus exclusively on hosted UC and managed security.

MegaPath offers one of the best values in no-contract hosted VoIP by offering free phone rentals, company-wide minute sharing plans, metered local plans, and other ways to tailor the plan as small or as large as an organization needs. They also frequently have promotions and temporary price reductions to bring in new customers.

 

Most Popular Plan:

  • Business Voice: $19.95/user/mo
    • Phone Rental (selected model) Included
    • Unlimited Nationwide Calling
    • Visual Voicemail
    • Voicemail to Email
    • Voicemail-to-Text Transcription
    • Call Management Web Portal
    • Call Log Details
    • Inbound Caller ID
    • Centralized Admin Console
    • BYOD Apps (iPhone & Android)
    • Personal Conferencing Bridge
    • Enterprise Directory Integration
  • Available Premium Features:
    • Automated Call Recording
    • Video Calling
    • Integration with SalesForce

 

Best For:
Schools, hospitality, retail. MegaPath is a great choice for companies with multiple locations or multiple branches. MegaPath is a great choice for the largest businesses, and small organizations that have to keep costs very low. But for many SMBs in the mushy middle, it doesn’t stand out against the competition.

 

Bottom Line:
MegaPath has spent a number of years behind the scenes, offering managed security, broadband Ethernet, and other cloud-based services. It is only recently that they have decided to focus on their hosted VoIP offerings. Although they have a carrier-grade network, they’ve yet to reach enough market penetration to achieve “critical mass.”

As a result, they have to set themselves apart the old fashioned way: Lower the price. MegaPath offers shared metered pricing, meaning the whole business can use a bucket of minutes each month. In addition, they offer included phone rentals on no-contract plans. MegaPath offers a White Glove installation service, where they can guide you through the installation over the phone, or even have a certified technician install it for you on-site.

 

Support Options:

  • 24/7/365
  • Call 877-523-5175, or use the click-to-call on their website.
  • Professional on-site installation
  • Custom training webinar
  • US-based service activation

 

Guarantee:
30-day satisfaction guarantee

 

All Available Voice Plans:

  • Premium Business Voice: $29.95/user/mo
    • All Above, Plus
    • Video Calling
    • Instant Messaging
    • Phone Presence
    • Business SMS Texting
    • Web Desktop-sharing
    • Mobile-to-Desktop Call Pull
  • Business Voice: $19.95/user/mo
    • Phone Rental (selected model) Included
    • Unlimited Nationwide Calling
    • Visual Voicemail
    • Voicemail to Email
    • Voicemail-to-Text Transcription
    • Call Management Web Portal
    • Call Log Details
    • Inbound Caller ID
    • Centralized Admin Console
    • BYOD Apps (iPhone & Android)
    • Personal Conferencing Bridge
    • HD Voice
    • Enterprise Directory Integration
    • Phone Number Porting
    • Automated Call Recording (premium)
    • Video Calling (premium)
    • Integration with Sales Force (premium)
    • Vanity Numbers (premium)
  • Enterprise Voice: $44.95/user/mo
    • All Above, Plus
    • Automated Call Recording
    • Unlimited International Calling to 22 Countries

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