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Evolve IP

Evolve IP Verified Reviews & Ratings

Evolve IP is a cloud services company that’s designed to bring users’ IT technologies to the cloud platform. In...
2006
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Provider Overview

Evolve IP is a cloud services company that’s designed to bring users’ IT technologies to the cloud platform. In doing so, the provider offers IP Phone Systems/Unified Communications, Call Centers, Virtual Desktops, Virtual Servers/Data Centers, and more—i.e. hosted email, switches/routers, Infrastructure, and security services. Each service includes a variety of functions and features. Evolve IP’s Phone systems can use either carrier access cloud or users’ existing Internet connections to provide quality hosted services. These systems come full with features including 3 Way Calling, Call Forwarding, Group Directory, Unified Messaging, and much more. Aside from features, Evolve IP also offers users Phone options that include standard, upgraded, and conference handsets. Additionally, Call Centers include ACD and Advanced ACD Routing Policies, Greetings and Announcements, Agent/Supervisor features and more to provide managers with more control and deeper insight into operations. Aside from these services, the provider also offers solutions including Disaster Avoidance, Hosted Exchange, PCI Compliance, Unified Communications, and LAN Management. In regards to support and resources, Evolve IP offers users extensive help options including OSSmosis portal—which offers Administrator and Personal options to better control one’s system. Other resources include Service Delivery & Training, FAQs, Custom Information Requests, Network Diagram, Cloud IQ Blog, Knowledge Base (User/Admin Support, Service Activation Center, and Partner Support), and more. Users can also reach out for technical support via phone and email.

Evolve IP Pricing and Services

 

Pricing: Contact Evolve IP for pricing

Desktop as a Service (DaaS)

  • Windows desktop in the cloud
  • Web-based portal for self-service management.
  • PCoIP delivery protocol provides:
    • Seamless desktop user experience
    • Rich media content
    • Access to local USB peripherals
  • Built-in AV and malware protection
  • Access via client on Windows, MAC, IOS, Android, ChromeOS, or any web browser with HTML5 Support.
  • Access to gold pattern desktop for configuration and application management.
  • Integrate virtual desktops with your AD and application servers or other Evolve IP products.
  • User applications such as Microsoft Office Standard or Enterprise (Optional)
  • Evolved Office Applications such as Evolved Exchange and SharePoint (Optional)

Remote Monitoring and Management (RMM)

  • Web-based and mobile dashboard of all desktop assets (physical or virtual)
  • Advanced performance monitoring
    • CPU
    • Disk space
    • Memory
    • Patch status
    • Connectivity
  • Remote access / console
  • Configuration management & enforcement
  • OS Patch management
  • Third party patch management
  • Scheduled preventative maintenance routines
  • Integrated Anti-virus and backup management
  • Manage Windows and Apple O/S

Help Desk

  • Incident-based hardware and software telephone, email or chat support for desktops, mobile devices, servers and networking equipment (routers, switches, firewalls)
  • Proactive mitigation of RMM Alarms
  • Automated patch management for operating systems and applications
  • Automated anti-virus/anti-malware definition updates and security scans

Mobile Device Management

  • Remotely lock or wipe lost devices
  • Geofencing and location tracking
  • Enforce security protocols
  • Log and track corporate device inventory
  • App Whitelisting and Blacklisting
  • Block use of specific mobile device features
  • Deploy standardized configurations/custom application catalogs
  • Battery usage
  • Disk usage
  • OS and version
  • Model
  • Ownership
  • Enrollment status
  • Last Seen

Disaster Recovery

  • Managed DRaaS
  • Self Service DRaaS
  • Cloud Backup as a Service
  • Desktop DR

Colocation Services

Office 365

SYNC

Hosted Exchange

Infrastructure as a Service (IaaS)

 

Cloud Communications

 

Cloud Call Centers

  • Omnichannel
  • Workforce Optimization
  • IVR & Post Call Survey
  • Queue Callback
  • Real-Time Visibility & Control
  • Reporting & Business Intelligence
  • Dialer
  • Implementation & Training

Cloud Phone Systems

  • Management Portal
  • Business Collaboration
  • Call Recording
  • Phones & Accessories
  • Implementation & Training
  • Integrations & Apps
  • International Hosted PBX

Unified Communications

  • IM&P
  • Conferencing
  • Cloud Fax
  • Integrations & Apps
Screenshots
  • RMM Anti Virus Mode
    RMM Anti Virus Mode
  • RMM Dashboard
    RMM Dashboard
  • RMM Executive Summary
    RMM Executive Summary

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