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Evolve IP

Evolve IP is a cloud services company that’s designed to bring users’ IT technologies to the cloud platform. In...
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Provider Overview

Evolve IP is a cloud services company that’s designed to bring users’ IT technologies to the cloud platform. In doing so, the provider offers IP Phone Systems/Unified Communications, Call Centers, Virtual Desktops, Virtual Servers/Data Centers, and more—i.e. hosted email, switches/routers, Infrastructure, and security services. Each service includes a variety of functions and features. Evolve IP’s Phone systems can use either carrier access cloud or users’ existing Internet connections to provide quality hosted services. These systems come full with features including 3 Way Calling, Call Forwarding, Group Directory, Unified Messaging, and much more. Aside from features, Evolve IP also offers users Phone options that include standard, upgraded, and conference handsets. Additionally, Call Centers include ACD and Advanced ACD Routing Policies, Greetings and Announcements, Agent/Supervisor features and more to provide managers with more control and deeper insight into operations. Aside from these services, the provider also offers solutions including Disaster Avoidance, Hosted Exchange, PCI Compliance, Unified Communications, and LAN Management. In regards to support and resources, Evolve IP offers users extensive help options including OSSmosis portal—which offers Administrator and Personal options to better control one’s system. Other resources include Service Delivery & Training, FAQs, Custom Information Requests, Network Diagram, Cloud IQ Blog, Knowledge Base (User/Admin Support, Service Activation Center, and Partner Support), and more. Users can also reach out for technical support via phone and email. 

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