Overall
3.7
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eFax

eFax Verified Reviews & Ratings

Los Angeles, CA
eFax, part of the j2 Global Communications product portfolio, is the proven leader in online faxing, serving 11 million...
1995
Year Founded
80%
Recommend It
10
User Reviews
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There are no pros! Everything is…

There are no pros! Everything is terrible, billing is an issue with them all the time. Their server is very slow It takes forever to retrieve your inbox. Down for 1 week and no ETA what more can I say? Worst service ever! -via Capterra

There are no pros! Everything is terrible, billing is an issue with them all the time. Their server is very slow

It takes forever to retrieve your inbox. Down for 1 week and no ETA what more can I say? Worst service ever!

-via Capterra

Would Recommend: No

While faxing is quite antiquated, the…

While faxing is quite antiquated, the healthcare industry has not yet widely adapted a replacement. Until then, this seems to be the next best thing. You have the same compatibility as traditional faxing, but are able to reduce clutter and free floating sheets of paper which could lead to HIPAA violations. At the end of the day its still fax, which makes it less than ideal but its the standard used by the rest of the industry. -via Capterra

While faxing is quite antiquated, the healthcare industry has not yet widely adapted a replacement.

Until then, this seems to be the next best thing.

You have the same compatibility as traditional faxing, but are able to reduce clutter and free floating sheets of paper which could lead to HIPAA violations.

At the end of the day its still fax, which makes it less than ideal but its the standard used by the rest of the industry.

-via Capterra

Would Recommend: Yes

Functionality was clunky but worked as…

Functionality was clunky but worked as intended. I was able to receive confirmation of my fax getting submitted which was ok. In 2018 I should not have to call between certain hours of the day to cancel a free trial just so you can force me to make my way through endless automated menus and have to chance to upsell me whenever you do decide to answer. Restrictions like this really ensure I will never use this software again. Welcome back to 1990s customer service… -via Capterra

Functionality was clunky but worked as intended.

I was able to receive confirmation of my fax getting submitted which was ok.

In 2018 I should not have to call between certain hours of the day to cancel a free trial just so you can force me to make my way through endless automated menus and have to chance to upsell me whenever you do decide to answer.

Restrictions like this really ensure I will never use this software again. Welcome back to 1990s customer service…

-via Capterra

Would Recommend: Yes

A like my personal eFax number. I…

A like my personal eFax number. I don’t have to wait for someone to look up the faxes for me. I go in my fax and access directly. The system saves your faxes for a long time. You can create folders to save the fax into. Sending faxes is easy and it saves the contacts especially when you have multiple requests from a certain agency. Faxes are clear. I love my eFax. It is hard when you only have one number to send and receive faxes to especially when someone other than you handles the faxes. I don’t like when you get faxes repeatly from other businesses that do not belong to you. -via Capterra

A like my personal eFax number. I don’t have to wait for someone to look up the faxes for me. I go in my fax and access directly. The system saves your faxes for a long time.

You can create folders to save the fax into. Sending faxes is easy and it saves the contacts especially when you have multiple requests from a certain agency. Faxes are clear. I love my eFax.

It is hard when you only have one number to send and receive faxes to especially when someone other than you handles the faxes. I don’t like when you get faxes repeatly from other businesses that do not belong to you.

-via Capterra

Would Recommend: Yes

Ease of setup, ease of use and the…

Ease of setup, ease of use and the ability to receive a fax anywhere at anytime. Also have mobile apps. efax is not HIPPA Compliant, however the same company owns sFax, which is not only HIPPA compliant they have a BAA available for its customers. I am currently in the process of moving much over to sFax. -via Capterra

Ease of setup, ease of use and the ability to receive a fax anywhere at anytime. Also have mobile apps.

efax is not HIPPA Compliant, however the same company owns sFax, which is not only HIPPA compliant they have a BAA available for its customers. I am currently in the process of moving much over to sFax.

-via Capterra

Would Recommend: Yes
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Provider Overview

eFax, part of the j2 Global Communications product portfolio, is the proven leader in online faxing, serving 11 million people every day in over 49 countries on six continents. Using the convenience of the internet, users can use local and toll—free numbers to send and receive faxes from their laptop or desktop PC, tablet, smartphone, or anywhere they can access their email.

eFax offers two inexpensive plans. With eFax Plus, users can send and receive 150 faxes per month, and with eFax Pro, users can send and receive 200 faxes per month. All eFax users get their choice of a local or toll free number, and image storage of all their faxes for up to two years. eFax supports all major text and graphic file types, including Adobe PDF, Microsoft Doc, Plain Text, Rich Text, and their proprietary EFX format.

 

eFax Pricing and Services

 

Free Trial

1 month

includes 150 pages of incoming faxes and 150 pages outgoing faxes

Free Version

No

Price: $16.95/month

Includes:

  • Mobile Apps
  • Electronic Signatures
  • Take a Photo, Sign it and Fax it
  • Share Large Files (up to 1GB)
  • 24hr Phone Support
  • HIPPA Compliancy*
  • Lifetime Storage

* Secure, encrypted faxing protocols help to comply with HIPAA, SOX and other federal regulations

Screenshots
  • Efax Dashboard
    Efax Dashboard

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