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Aptela Verified Reviews & Ratings

Herndon, VA
Aptela, founded in 2005, provides innovative communications solutions for small and medium-sized businesses. They offer a basic VoIP Metered...
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Provider Overview

Aptela, founded in 2005, provides innovative communications solutions for small and medium-sized businesses. They offer a basic VoIP Metered plan at .03 cents per minute and $14.99/mo, along with their most popular plan VoIP unlimited, which provides for nationwide, unlimited calling at just $24.99/mo. In 2011, Aptela merged with fellow hosted communications provider Vocalocity, bringing advantages to both sets of customers.

Inc. magazine named Aptela as a member of the exclusive Inc. 500|5000 ranking of the nation’s fastest-growing private companies. Deloitte has also recognized Aptela for the third year in a row as a Technology Fast 500™ company. Aptela offers revolutionary phone services with no long-term commitment and great savings worldwide.


Aptela Pricing and Services


Most Popular Plan: VoIP Unlimited – Aptela’s VoIP Unlimited plan offers unlimited minutes as well a host of standard features. All Aptela service plans come with full featured cloud-based virtual PBX, one department for group calling, auto attendant/auto receptionist, custom hold messaging, voicemail, voicemail to email, advanced call forwarding and answering (Find Me/Follow Me), web access for administration and users, and number retention (at no additional cost). Additionally, the VoIP Unlimited Plan comes with all of these as well as calling, faxing, administrative, departmental, voicemail, auto attendant, web portal, and add on features.

The Calling features that Aptela’s plans include are: Active Call Room, Announce Caller, Announce Department, Anywhere Menu, Audio Conferencing, Basic Telephony features, Call Answering Rules, Call Blast, Call Flip/Call Toggling, Call History, Call Privacy, Call Recording, Call Screening, Call Transfer (to any outside number), Custom Audios, Enhanced 911 Service, Extension Dialing, Remote Office, Sequential Ring, Shared Call Appearance, Softphone, Text to Speech Recording, Toll Free Numbers, Unlimited Local and Long Distance Calling, User Dashboard, User Line Presence, and Warm Transfer.

The Faxing Features include: Fax machine support, Fax to email Integration, Large Online Fax Storage, Receive Fax, Send Virtual Faxes, and Web Access to Faxes.

The Add-On features and services include: On Demand Call Recording, Call Group, Conference Bridge, Local Phone Numbers, Paging Group, Virtual Voicemail, Paperless Fax

The Administrator Features include: Administrator Panel, Blacklisting, Customizable Greetings, Dialing Restrictions, Directory on Phone, Loudspeaker Paging, Password Management, and Reporting.

The Departmental Features include: Call Handling and Loop, Call Monitor, Whisper, and Barge, Call Recording, Department, Department Dashboard, No Answer Policy and Overflow, Reporting.

The Web Portal Features include: Call History, Call Notes, Click-to-Call in, Contact Management, Reporting, Speed Dial & Company Directory Phone Integration, User Dashboard, Voicemail and Fax Notifications, Website Widgets.

The Auto Attendant Features include: Attendant Menus, Attendant Schedule, Auto Attendant, Dial by
Extension, Dial by Name, Holiday Schedule, Pre- and Post- Menu Transfer, Update Greeting Remotely.

The Voicemail Features include: Announcements, Voice Message Call Block, Voicemail Greeting,
Voicemail to Email Integration, Voicemail to Text Integration.

Aside from feature(s), Aptela offers case videos that showcase “a day in the life” of an Aptela Customers. They have an extensive library of videos that gives prospective users an up close and in-depth look at the service. Additionally, once users are signed up with Aptela, a dedicated implementation consultant will serve as a partner through the whole setup process to ensure everything is in order. Also, the provider offers customer training webinars that help show the basics of the equipment and how it works, as well as tips and techniques to ensure optimum utilization. For users to be privy to these webinars they must register once they have an account.

Aptela has a minimum order requirement that includes one unlimited extension plus one company number at an additional price.

Pricing & Terms: Aptela’s VoIP Unlimited plan charges (as low as) $24.99 per month; however, prospective users should not forget that the order minimum in effect requires one unlimited extension in addition to one company number at $9.99 per month. Aptela does not require any contracts; therefore, there is no termination of service charge or fee.

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