Best Hosted Predictive Dialer Software (2024)

Top 5 Benefits of Predictive Dialer Software Solutions

1. Improve Agent Efficiency

With the use of predictive dialer software, your call center eliminates agent downtime.

With predictive dialer software handling the call process, agents won't be sitting around waiting, wasting precious time. Predictive dialers serve calls to agents as soon as they are ready.

2. Improve Customer Experience

With these tools, agents do not have to deal with the calling process and waiting on hold. They can better focus their time and efforts on serving the customer or client in the best way possible.

This allows your agents to hone in on their customer interaction skills, enabling your call center to provide the best experience possible.

3. Increase Sales and Improve Lead Management

With agents working at their optimal efficiency your staff will be handling new calls as soon as they are ready to take another. An optimized call center can maximize sales efforts and lead management.

Predictive dialer software makes it easy to always follow up on those previous leads. Using intense algorithms, it's much easier to act when the best opportunity arises.

4. Adhere To Legal Compliance

Outbound call centers must legally adhere to specific compliance regulations, specifically the National Do Not Call registry. Predictive dialer software makes it easy for your call center to adhere to the DNC registry.

You can import and maintain your campaigns and lists with the software, including the DNC registry.

5. Lower Operational Costs

With the use of a predictive dialer software to help manage the flow of outbound calls, your call center will not require as many agents or as many expensive phone lines. Predictive dialers can improve efficiency to the point that your call center will be making more calls than ever with a fraction of the staffing costs.

What to Look for in Predictive Dialer Software Providers

While all predictive dialer software aims to accomplish the same goal, every solution includes different features. When searching for a predictive dialer product, these are some of the best functions that your business will want to be on the lookout for.

1. Support For Major Phone Providers and ACD

Call centers need automatic call distributors to stay competitive. These tools direct calls to the agents and keep the ball rolling.

Your business should ensure that the predictive dialer software chosen will integrate well with existing business VoIP solutions. It should also work with your ACD systems to provide the best possible service and avoid any configuration issues.

2. Regulatory Compliance

Outbound call centers must follow specific regulatory compliance. This includes compliance with the national Do Not Call Registry.

Your predictive dialer software must comply with these regulations to avoid potentially calling the wrong number. With built-in compliance, your agents no longer have to worry about calling the wrong number, as the system will weed out numbers automatically.

3. Local Numbers

To offer your callers with the best experience possible, your predictive dialer solution should include support for local numbers.

This enables your call center to dial out to clients with a familiar number, increasing the chance of a call connecting with a lead.

4. Pacing Algorithm Adjustability

Predictive dialers utilize "pacing algorithms" to best determine how quickly to dial new calls by estimating agent availability at any given time.

With the ability to adjust the pacing algorithm, your business can gain a stronger grasp on how effective and efficient your predictive dialer software will be.

5. List Management Capabilities

Predictive Dialers should have the ability to track and manage campaign lists effectively. This allows you to prioritize hot leads while shelving colder leads.

Sometimes your call center might even need to redial a specific lead, which can be done through campaign list management.