Top 10 Conversational AI Chatbots & Platforms for 2022

What is Conversational AI?

Conversational AI is the software that powers computer and human interactions. It’s a technology that enables computers to recognize multiple human languages, process the words being said and determine how to respond in the most human-like way possible.

Conversational AI vs Chatbots

This software shouldn’t be confused with chatbots. AI chatbot software is a type of AI software that simulates human conversation by leveraging natural language processing (NLP) and natural language understanding (NLU). These tools can still initiate conversational experiences with humans, but their capabilities are far more limited. Chatbots are keyword-focused, cannot learn, and are typically designed to help customers navigate the company’s website.

Conversational AI generally operates the same way but takes it a step further since it can recognize speech and text, understand intent and even decipher different languages.

The software can act as a voice assistant and use automated speech recognition to listen to interactions, natural language processing to fully comprehend it, and natural language generation (NLG) to offer a response that’s nearly indistinguishable from a human.

Here’s a breakdown of the different features you can expect in conversational AI vs chatbots:

Conversational AI Will Help Your Business Succeed

Conversational AI will help you reach more customers and leads quickly and efficiently. Most businesses already use some kind of live chat feature for sales and support teams to easily interact with customers and leads — these AI platforms simply just allow you to take that customer engagement offering to the next step.

These tools are an easy way to streamline the process of keeping up with your customers’ and leads’ evolving needs. Follow our latest list of tips for implementing live website chat to ensure you get the interaction you’re looking for from your customers.