Kelsie Anderson

Connecting with patients has become especially critical in 2020. The global health crisis has made access to healthcare more important than ever. And finding ways to communicate with patients without potentially exposing them to a contagious virus has placed more emphasis on telehealth and other virtual healthcare options. Patients also have different expectations of how their healthcare...

Given the COVID-19 pandemic, there has been a need for many positions to go remote in 2020. Call center agents are no exception to that rule. The expansion of business access to call center software has made staffing companies with remote call center agents affordable, to the point where it’s no surprise that there are over 19,000 U.S.-based customer service representative jobs currently...