With all of the options available to agents to communicate with customers and leads, cold calling can seem like an obsolete technique.
However, contrary to what you might have heard, this outreach method is still a valid way to get in touch with leads in 2020. According to industry experts, the mistake most salespeople make when making cold calls is going in cold. But when combined with...
It's difficult to think of a time when the globe wasn't so connected.
Mobile phone ownership and internet access are in the billions worldwide. In advanced economies, the median percentage of the population that owns a smartphone is 76%. And even in emerging economies, 83% of the population has access to some kind of mobile phone, on average. And worldwide, there are over 3.4 billion internet...
Connecting with patients has become especially critical in 2020. The global health crisis has made access to healthcare more important than ever. And finding ways to communicate with patients without potentially exposing them to a contagious virus has placed more emphasis on telehealth and other virtual healthcare options.
Patients also have different expectations of how their healthcare...
Given the COVID-19 pandemic, there has been a need for many positions to go remote in 2020. Call center agents are no exception to that rule.
The expansion of business access to call center software has made staffing companies with remote call center agents affordable, to the point where it’s no surprise that there are over 19,000 U.S.-based customer service representative jobs currently...
