Kelsie Anderson

Kelsie Anderson

  • Freelance Writer

Kelsie Anderson is a D.C.-based writer and digital marketer who has largely written about B2B software trends for the past three years. When she’s not breaking down business tech trends, you can probably find her performing comedy at various venues in the D.C. area.

Read some of Kelsie's latest articles below:

August 27, 2020

Top 5 Cold Calling Software in 2021

With all of the options available to agents to communicate with customers and leads, cold calling can seem like an obsolete technique. However, contrary to what you might have heard, this outreach method is still a valid way to get in touch with leads in 2020. According to industry experts, the mistake most salespeople make when making cold calls is going in cold. But when combined with...
August 13, 2020

Top 3 CPaaS Providers for 2021

It's difficult to think of a time when the globe wasn't so connected. Mobile phone ownership and internet access are in the billions worldwide. In advanced economies, the median percentage of the population that owns a smartphone is 76%. And even in emerging economies, 83% of the population has access to some kind of mobile phone, on average. And worldwide, there are over 3.4 billion internet...
August 03, 2020

Top 5 Healthcare Call Center Software for 2021

Connecting with patients has become especially critical in 2020. The global health crisis has made access to healthcare more important than ever. And finding ways to communicate with patients without potentially exposing them to a contagious virus has placed more emphasis on telehealth and other virtual healthcare options. Patients also have different expectations of how their healthcare...
April 23, 2020

7 Essential Call Center Agent Skills for 2020

Given the COVID-19 pandemic, there has been a need for many positions to go remote in 2020. Call center agents are no exception to that rule. The expansion of business access to call center software has made staffing companies with remote call center agents affordable, to the point where it’s no surprise that there are over 19,000 U.S.-based customer service representative jobs currently...
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