Kelsie Anderson

Kelsie Anderson

  • Contributing Writer

Kelsie Anderson is a D.C.-based writer and digital marketer who has largely written about B2B software trends for the past three years. When she’s not breaking down business tech trends, you can probably find her performing comedy at various venues in the D.C. area.

Read some of Kelsie's latest articles below:

April 23, 2020

7 Essential Call Center Agent Skills for 2020

Given the COVID-19 pandemic, there has been a need for many positions to go remote in 2020. Call center agents are no exception to that rule. The expansion of business access to call center software has made staffing companies with remote call center agents affordable, to the point where it’s no surprise that there are over 19,000 U.S.-based customer service representative jobs currently...
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