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Zoom

Zoom Verified Reviews & Ratings

Santa Clara, CA
Zoom has become a household name as an HD video conferencing platform, but not many know about its business VoIP service,...
2011
Year Founded
86%
Recommend It
43
User Reviews
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I was looking for a new VOIP provider….

I was looking for a new VOIP provider. My existing provider was excellent but expensive and I was looking to reduce costs. As a Zoom user, Zoom seemed like an easy choice, but I was wrong. Provisioning a VOIP system can be tricky and I had done this with a previous provider but Zoom has no dedicated provisioning or person to call. It’s all through their help icon. It was incredibly frustrating so after just weeks trying to get set up, I moved to another provider and have been so much happier. I love Zooms meeting and webinar platform but would certainly not recommend their phone service!

I was looking for a new VOIP provider. My existing provider was excellent but expensive and I was looking to reduce costs. As a Zoom user, Zoom seemed like an easy choice, but I was wrong. Provisioning a VOIP system can be tricky and I had done this with a previous provider but Zoom has no dedicated provisioning or person to call. It’s all through their help icon. It was incredibly frustrating so after just weeks trying to get set up, I moved to another provider and have been so much happier. I love Zooms meeting and webinar platform but would certainly not recommend their phone service!

Pros: Reasonable cost.
Cons: No phone support for dedicated provisioning.ng.
Would Recommend: No

They were not able to onboard. Staff…

They were not able to onboard. Staff failed to respond in a timely manor and when we did do a video set up, zoom staff was incompetent. No support. No account rep communication regarding concerns. I would avoid. Zoom Phone during business hours goes to answering service. It is a waste of time!

They were not able to onboard. Staff failed to respond in a timely manor and when we did do a video set up, zoom staff was incompetent. No support. No account rep communication regarding concerns. I would avoid. Zoom Phone during business hours goes to answering service. It is a waste of time!

Would Recommend: No
Kevin M.'s review forZoom

Given the current climate everyone is…

Given the current climate everyone is trying to find solutions for running classrooms from home. I was led to using Zoom by recommendation from other lecturers. In the scramble to find a universal solution that could work for everyone Zoom became the most popular solution. Having use the software for the past three months I can say that it does its job competently. Sadly I haven’t upgraded to the pro version but that might change given the unstable times we are in now. Overall i like all the extra feature the software has. Its made having online tutorials a breeze. Via Capterra

Given the current climate everyone is trying to find solutions for running classrooms from home. I was led to using Zoom by recommendation from other lecturers. In the scramble to find a universal solution that could work for everyone Zoom became the most popular solution. Having use the software for the past three months I can say that it does its job competently. Sadly I haven’t upgraded to the pro version but that might change given the unstable times we are in now. Overall i like all the extra feature the software has. Its made having online tutorials a breeze.

Via Capterra

Pros: Well like many conference software it allows video chat and it comes with screen sharing which is essential when working with students. I also like the features that allows you to see who is muted as well as being able to mute them yourself. When doing screen sharing, I like the top bar that shows information about the current call and also the pop-up notification when someone is attempting to join the chat. Above all I enjoy the fact that I don't have to worry about what devices my students have as they can join using either PC or Cellphone. Especially cellphones as most of my student are more likely to have a cellphone or tablet than a laptop or desktop computer.
Cons: My only issue is that there are other conferencing software that are free to use and because Zoom's free version is limited to 40 mins per session it can become annoying re-establishing meetings every time you run out of minutes. This leaves you with the only option of purchasing the pro version which can cost you either $15 per month or an annual fee of $150. At that cost you better be committed to using this software the whole year and not as a temporary solution to the current crisis. In the end you'll have to decide if the cost is worth the features it provides.
Would Recommend: Yes

Overall, Zoom has provided that easy &…

Overall, Zoom has provided that easy & seamless transition from 100% in-person work to now 100% virtual work in a matter of 2 days. Also, Zoom has been crucial to our “office bonding” since it has now been approximately 5 months of both seeing these coworkers. Via Capterra

Overall, Zoom has provided that easy & seamless transition from 100% in-person work to now 100% virtual work in a matter of 2 days. Also, Zoom has been crucial to our “office bonding” since it has now been approximately 5 months of both seeing these coworkers.

Via Capterra

Pros: Back in March, like the rest of the country, I was sent to work from home due to coronavirus. Since Zoom was already integrated into our GSuite & used sporadically, it made it a seamless transition, most importantly our meetings that had already been scheduled prior to being sent home. Part of my job is recruitment & onboarding, and with Zoom, I have been able to successfully hire & onboard several new employees, specifically during this COVID time. When I have had to hire en mass, I like to utilize the breakout room feature when I have to virtually verify our employees' I-9 documents. The breakout rooms allow for there to be privacy when showing these documents on camera, reducing the stress & anxiety of showing these documents with strangers present. We have also created a biweekly talk show presented through Zoom for all of our employees to watch. Topics include, but are not limited to, features in Zoom itself, Google Form creations, Google Drive, etc. Thankfully Zoom has made virtual HR as easy as possible.
Cons: My biggest complaint about the software is that when connected via phone, people can sometimes hear themselves via feedback on their end - more so than on the computer mic. It is extremely important to ensure you are muted if you are not actively speaking while using the phone audio method.
Would Recommend: Yes
Antonia V.'s review forZoom

Like I already specified, it wasn’t…

Like I already specified, it wasn’t great. I can’t recommend this software to anyone, because I personally had quite a few problems with it, but I will totally give it another try, just to be sure what was the problem regarding it. I have heard good things about it, but for me was such a nuisance. Via Capterra

Like I already specified, it wasn’t great. I can’t recommend this software to anyone, because I personally had quite a few problems with it, but I will totally give it another try, just to be sure what was the problem regarding it. I have heard good things about it, but for me was such a nuisance.

Via Capterra

Pros: I think the only feature I like about this is the fact that you can show a power point presentation during your video conference. Beside that I honestly don't like this software.
Cons: I used it several times, for different meetings and occasions and every time I had connection problems, also switching from user to user in a video conference was a waste of time and I was just waiting for their image to show up. i could see properly the power point, but sometimes I couldn't hear the people or see them. I am not sure what was the problem, because my internet is the fastest and also is 5G so it couldn't be that, my tablet is new and the people that I was talking to were also in a space that provided quality internet and devices, so I was confused. Probably because of these experiences I didn't really enjoy this program.
Would Recommend: No
Divyang S.'s review forZoom

With many imposed restrictions during…

With many imposed restrictions during these tough times, Zoom has proven effective for office work for us. Connecting with peers to know the progress or to discuss upcoming schedules are easy and flexible, eliminating the need to go to organisation. It also gives flexible timing to speak to foreign client and also show them the progress of the project by sharing the demo via this platform. Via Capterra

With many imposed restrictions during these tough times, Zoom has proven effective for office work for us. Connecting with peers to know the progress or to discuss upcoming schedules are easy and flexible, eliminating the need to go to organisation. It also gives flexible timing to speak to foreign client and also show them the progress of the project by sharing the demo via this platform.

Via Capterra

Pros: Ease of video call with this tool is great, but its important feature is "Scree Sharing". One can share their screen and sound with all the participants, so its like presenting to all at the same time without physically being there. Data flow is encrypted to have a secure sharing environment. Participants and host can chat among each other by text or video responses. Moreover, host has many feature that control the audience. Recording is also quite an impressive feature but only available for paid version.
Cons: Reconnecting or change in network can often lead the particpant to leave the meeting. Meanwhile, participant may miss information like earlier chat replies or ongoing presentations. There may be nuisance if all the participants were to provide their opinion all at once. There are multiple security breach in short time but the platform patch them in short time and is also becoming more robust.
Would Recommend: Yes
Jeff K.'s review forZoom

We have utilized it a lot and been very…

We have utilized it a lot and been very pleased. The price is reasonable and it accomplishes it’s business objective. We chose this specifically because of it’s ease to have a meeting attendee (not the organizer) share their screen. We do software walkthroughs, and zoom is the least painful screen sharing software we found. There are some clunky things about it. Particularly if you are doing a meeting on the fly. Inviting from a meeting you just started is a bit of a chore, and it always defaults to try to read through your address book, which feels arbitrary. Via Capterra

We have utilized it a lot and been very pleased. The price is reasonable and it accomplishes it’s business objective. We chose this specifically because of it’s ease to have a meeting attendee (not the organizer) share their screen. We do software walkthroughs, and zoom is the least painful screen sharing software we found. There are some clunky things about it. Particularly if you are doing a meeting on the fly. Inviting from a meeting you just started is a bit of a chore, and it always defaults to try to read through your address book, which feels arbitrary.

Via Capterra

Would Recommend: Yes
An N.'s review forZoom

Not very business oriented. I don’t…

Not very business oriented. I don’t like it at all and cringe when clients ask to do a Zoom conference cal. Zoom is simple to use and it is free if you have an invite. It’s mobile app allows for mobile flexibility. There are security concerns, it seems very cartoon-ish, it doesn’t have the business applications that other video conferencing software has. Via Capterra

Not very business oriented. I don’t like it at all and cringe when clients ask to do a Zoom conference cal.

Zoom is simple to use and it is free if you have an invite. It’s mobile app allows for mobile flexibility.

There are security concerns, it seems very cartoon-ish, it doesn’t have the business applications that other video conferencing software has.

Via Capterra

Would Recommend: No
Mark T.'s review forZoom

Zoom has proved superior to other…

Zoom has proved superior to other software we have attempted to use. We like the ability to schedule, password protect, and host while collaborating with our team. Zoom allows for cross-platform utilization with a minimal learning curve. It works great on laptops, tablets, and phones. Audio and video have great quality and the software does an impressive job of minimizing echo. Collaboration via screen sharing is simple. Some user features are not robust or intuitive (mute when not speaking, etc.) which requires a decent bit of work by the host or a little training for best practices among users. Via Capterra

Zoom has proved superior to other software we have attempted to use. We like the ability to schedule, password protect, and host while collaborating with our team. Zoom allows for cross-platform utilization with a minimal learning curve. It works great on laptops, tablets, and phones. Audio and video have great quality and the software does an impressive job of minimizing echo. Collaboration via screen sharing is simple. Some user features are not robust or intuitive (mute when not speaking, etc.) which requires a decent bit of work by the host or a little training for best practices among users.

Via Capterra

Would Recommend: Yes
Imi C.'s review forZoom

There is not much to say. I simply say…

There is not much to say. I simply say this – a few years ago people used to “skype” today it is only “Zoom”Reasons for Choosing Zoom Meetings & Chat: Cost, Ease of use Support for low bandwidth location. Reasons for Switching to Zoom Meetings & Chat: Cost Requirement such as ease of use And support for the video conferencing device name the OWL cam. Via Capterra

There is not much to say. I simply say this – a few years ago people used to “skype” today it is only “Zoom”Reasons for Choosing Zoom Meetings & Chat: Cost, Ease of use Support for low bandwidth location.

Reasons for Switching to Zoom Meetings & Chat: Cost Requirement such as ease of use And support for the video conferencing device name the OWL cam.

Via Capterra

Pros: Secured calling via zoom, password is set and has to be shared to guest. Participants will need to be allowed into meeting. This has raised the bar for this long standing winner. The app is simple to use - my staff gets it within minutes! It is a clear winner for video conferencing going forward. Having zoom on premise is ideal for my organization, this is one point that I see as a big plus for my organization with employees throughout many location. We are not bothered much by Internet bandwidth because of our local enterprise implementation.
Cons: As security concerns grows, the developers responded and administration and hosting functionalities became a bit more involved, sometime a bit annoying when you are looking for a function that once exist, but disappeared over the last few weeks because a security update.
Would Recommend: Yes
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Provider Overview

Zoom has become a household name as an HD video conferencing platform, but not many know about its business VoIP service, Zoom Phone. This business phone system packs in several useful dialing features and comes in at two very reasonable price points that are SMB-friendly. However, is the service itself any good?

In this guide, we’re going to take a close look at this VoIP service so that you understand pricing, features, and what makes it stand out in a relatively crowded business communications market.

Learn more about Zoom Phone Pricing & Plans in our complete review here.

 

What is Zoom Phone?

zoom phone pricing

Zoom Phone is a cloud-based calling solution that is used when you need to quickly contact someone using VoIP. Unlike the traditional Zoom experience, there is no video on these calls. However, the features that you would find on a business phone system are all accessible and streamlined to create a better experience than is available through a traditional landline calling system.

In addition, if you would like to turn your call into a Zoom Meeting, it’s a straightforward process that only takes a single button press. You can invite additional attendees at any time or keep it a one-on-one personal meeting.

With Zoom Phone, your business will be able to communicate with customers and work internally using collaboration tools and features of Zoom, which means that in addition to voice, you will have access to audio conference rooms, messaging, and video conferences as well without changing platforms. As we covered in our Zoom Phone enhancements piece, Zoom is steadily making improvements to the software.

 

Who is Zoom Phone for?

Zoom phone is useful option for small businesses that are looking for an easy means to foster both better customer telecommunications. For existing Zoom Video subscribers, the service sets up in minutes, and your company can begin making and receiving calls immediately.

Unlike traditional Zoom, which is focused on conferencing, this service is specifically designed for businesses that are looking to add the features of a VoIP phone system to their existing Zoom video meetings. This type of dialing is very advantageous when using a service provider like Zoom because of its cloud-based nature.

zoom phone on desktop

With the traditional public switched telephone network (PSTN), dialing via landlines requires extensive hardware on-premise, expansive copper wiring in your building, and expensive long-distance calling rates.

With a service like this one, the hardware is maintained remotely by the provider. You only need an internet connection, and the cost of long-distance calling is drastically reduced. In fact, the service allows for unlimited calling to the U.S. and Canada without the need to incur local long-distance fees. Since VoIP is so versatile, more than 61% of businesses adopt VoIP services like Zoom at the end of their landline contracts.

In addition, out of the box, there are several Zoom Phone features that allow you to expand your repertoire by adding call routing, service management, and recording for calls. As a result, this makes for a much more well-rounded solution than what you might receive using traditional landline services. You also receive this without much hardware investment and there are multiple servers for georedundancy and higher uptimes.

Finally, with virtual phone numbers provided by a Zoom local or toll-free license, your business creates points of contact for your business. Do you want to appear local to your customers? Remember, based on a report by BrightLocal, 60% of customers prefer to reach smaller businesses by the phone, and a local number grants the illusion that the company is locally accessible.

Conversely, having a toll-free number also grants a more national presence. Customers feel more assured when a number has a 1-800 prefix – it indicates the business is larger and more reliable. Additionally, numbers like these cost nothing for the dialer. Both of these number types are available with this service, so you create the profile that best fits your customers.

Unfortunately, the service does not have international direct inward dialing (DID) numbers. These allow your business to appear local to international customers, but Zoom has indicated that this feature is on the horizon for customers looking to create inroads to international territories.

 

Zoom Phone Pricing

While this VoIP service does have two plans, the differences between the two are primarily in billing structure, not in dialing features. Zoom Phone is an add-on to Zoom Meetings, so you’ll need to be subscribed to that service first. You can even sign up for the paid phone service if you’re on Zoom Meeting’s free plan.

All of the same features can be found in both the metered and unlimited plans – you’ll just be paying for minutes with the metered tier. This is advantageous for different business types.

Metered Calling Unlimited U.S. & Canada Calling
Pricing $10 per month, per user/extension $15 per month, per user/extension

 

Here’s how this helps for different business types.

  • Small Businesses and Startups: Not every business needs to be constantly calling customers and donors. With the metered plan, subscribers pay $10 per month and are charged by the minute. When there’s a push for calling, this is useful – you make the calls you need and just pay the base amount in future months where you’re not calling at all.
  • Enterprises and Call Centers: For those businesses that have reps consistently reaching customers, this is the more affordable plan. You simply pay the blanket cost per extension, and your reps make all the calls they need without metered charges.

Features included in both plans

  • Free extension-to-extension dialing
  • Intelligent call routing and management options
  • Secure high definition audio
  • Apps for desktop and mobile applications
  • IVR and auto-attendant tools to connect customers with  the right agents
  • Call recording and voicemail transcriptions that are readable on any device

Each plan has a single Zoom app for voice, video, voicemail, messaging, group meetings, and web conferencing, and each connects to PSTN, cellular, or VoIP calls with high call quality. The apps are also Windows, macOS, iPhone, and Android native.

During calls, both plans allow you to seamlessly add a third party for a conference. Zoom also has a relatively expansive list of supported devices for those with existing hardware.

Zoom also doesn’t tie you down. When you’re ready to cancel your subscription, there are no additional fees or fines. The service also renews automatically each month or year based on your preferences.

 

Zoom Phone Bottom line: Flexible and Inexpensive VoIP

Zoom is a strong contender as a small business-friendly solution for breaking the grip of traditional landline communications and bringing your voice calls to the cloud. Zoom’s servers are in Australia, Canada, China, Europe, India, Japan, Hong Kong, Latin America, and the US, so you can expect a degree of reliability when using the service thanks to georedundancy. The provider is one of the few without a dyed-in-the-wool uptime guarantee or service level agreement (SLA), so there’s not much to protect you from outages.

Zoom is still a great option for audio quality; calls are crystal clear and features like call recording and call routing bring much utility. Also, establishing easy calls between team members has become incredibly important during the COVID-19 pandemic.

Not convinced that Zoom Phone is for your organization? Need a more comprehensive enterprise-grade business communications solution that has UC features like screen share, cloud storage, and breakout rooms? We have comparison tables for both business and enterprise VoIP, so check those out to find your business’s next provider.

Screenshots
  • Group Meeting
    Group Meeting
  • Group Marketing
    Group Marketing
  • Draw Feature
    Draw Feature
  • Video Conferencing
    Video Conferencing

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