I was looking for a new VOIP provider. My existing provider was excellent but expensive and I was looking to reduce costs. As a Zoom user, Zoom seemed like an easy choice, but I was wrong. Provisioning a VOIP system can be tricky and I had done this with a previous provider but Zoom has no dedicated provisioning or person to call. It’s all through their help icon. It was incredibly frustrating so after just weeks trying to get set up, I moved to another provider and have been so much happier. I love Zooms meeting and webinar platform but would certainly not recommend their phone service!
They were not able to onboard. Staff…
They were not able to onboard. Staff failed to respond in a timely manor and when we did do a video set up, zoom staff was incompetent. No support. No account rep communication regarding concerns. I would avoid. Zoom Phone during business hours goes to answering service. It is a waste of time!
Given the current climate everyone is…
Given the current climate everyone is trying to find solutions for running classrooms from home. I was led to using Zoom by recommendation from other lecturers. In the scramble to find a universal solution that could work for everyone Zoom became the most popular solution. Having use the software for the past three months I can say that it does its job competently. Sadly I haven’t upgraded to the pro version but that might change given the unstable times we are in now. Overall i like all the extra feature the software has. Its made having online tutorials a breeze.
Overall, Zoom has provided that easy &…
Overall, Zoom has provided that easy & seamless transition from 100% in-person work to now 100% virtual work in a matter of 2 days. Also, Zoom has been crucial to our “office bonding” since it has now been approximately 5 months of both seeing these coworkers.
Like I already specified, it wasn’t…
Like I already specified, it wasn’t great. I can’t recommend this software to anyone, because I personally had quite a few problems with it, but I will totally give it another try, just to be sure what was the problem regarding it. I have heard good things about it, but for me was such a nuisance.
With many imposed restrictions during…
With many imposed restrictions during these tough times, Zoom has proven effective for office work for us. Connecting with peers to know the progress or to discuss upcoming schedules are easy and flexible, eliminating the need to go to organisation. It also gives flexible timing to speak to foreign client and also show them the progress of the project by sharing the demo via this platform.
We have utilized it a lot and been very…
We have utilized it a lot and been very pleased. The price is reasonable and it accomplishes it’s business objective. We chose this specifically because of it’s ease to have a meeting attendee (not the organizer) share their screen. We do software walkthroughs, and zoom is the least painful screen sharing software we found. There are some clunky things about it. Particularly if you are doing a meeting on the fly. Inviting from a meeting you just started is a bit of a chore, and it always defaults to try to read through your address book, which feels arbitrary.
Not very business oriented. I don’t…
Not very business oriented. I don’t like it at all and cringe when clients ask to do a Zoom conference cal.
Zoom is simple to use and it is free if you have an invite. It’s mobile app allows for mobile flexibility.
There are security concerns, it seems very cartoon-ish, it doesn’t have the business applications that other video conferencing software has.
Zoom has proved superior to other…
Zoom has proved superior to other software we have attempted to use. We like the ability to schedule, password protect, and host while collaborating with our team. Zoom allows for cross-platform utilization with a minimal learning curve. It works great on laptops, tablets, and phones. Audio and video have great quality and the software does an impressive job of minimizing echo. Collaboration via screen sharing is simple. Some user features are not robust or intuitive (mute when not speaking, etc.) which requires a decent bit of work by the host or a little training for best practices among users.
There is not much to say. I simply say…
There is not much to say. I simply say this – a few years ago people used to “skype” today it is only “Zoom”Reasons for Choosing Zoom Meetings & Chat: Cost, Ease of use Support for low bandwidth location.
Reasons for Switching to Zoom Meetings & Chat: Cost Requirement such as ease of use And support for the video conferencing device name the OWL cam.
Zoom has become a household name as an HD video conferencing platform, but not many know about its business VoIP service, Zoom Phone. This business phone system packs in several useful dialing features and comes in at two very reasonable price points that are SMB-friendly. However, is the service itself any good?
In this guide, we’re going to take a close look at this VoIP service so that you understand pricing, features, and what makes it stand out in a relatively crowded business communications market.
What is Zoom Phone?
Zoom Phone is a cloud-based calling solution that is used when you need to quickly contact someone using VoIP. Unlike the traditional Zoom experience, there is no video on these calls. However, the features that you would find on a business phone system are all accessible and streamlined to create a better experience than is available through a traditional landline calling system.
In addition, if you would like to turn your call into a Zoom Meeting, it’s a straightforward process that only takes a single button press. You can invite additional attendees at any time or keep it a one-on-one personal meeting.
With Zoom Phone, your business will be able to communicate with customers and work internally using collaboration tools and features of Zoom, which means that in addition to voice, you will have access to audio conference rooms, messaging, and video conferences as well without changing platforms. As we covered in our Zoom Phone enhancements piece, Zoom is steadily making improvements to the software.
Who is Zoom Phone for?
Zoom phone is useful option for small businesses that are looking for an easy means to foster both better customer telecommunications. For existing Zoom Video subscribers, the service sets up in minutes, and your company can begin making and receiving calls immediately.
Unlike traditional Zoom, which is focused on conferencing, this service is specifically designed for businesses that are looking to add the features of a VoIP phone system to their existing Zoom video meetings. This type of dialing is very advantageous when using a service provider like Zoom because of its cloud-based nature.
With the traditional public switched telephone network (PSTN), dialing via landlines requires extensive hardware on-premise, expansive copper wiring in your building, and expensive long-distance calling rates.
With a service like this one, the hardware is maintained remotely by the provider. You only need an internet connection, and the cost of long-distance calling is drastically reduced. In fact, the service allows for unlimited calling to the U.S. and Canada without the need to incur local long-distance fees. Since VoIP is so versatile, more than 61% of businesses adopt VoIP services like Zoom at the end of their landline contracts.
In addition, out of the box, there are several Zoom Phone features that allow you to expand your repertoire by adding call routing, service management, and recording for calls. As a result, this makes for a much more well-rounded solution than what you might receive using traditional landline services. You also receive this without much hardware investment and there are multiple servers for georedundancy and higher uptimes.
Finally, with virtual phone numbers provided by a Zoom local or toll-free license, your business creates points of contact for your business. Do you want to appear local to your customers? Remember, based on a report by BrightLocal, 60% of customers prefer to reach smaller businesses by the phone, and a local number grants the illusion that the company is locally accessible.
Conversely, having a toll-free number also grants a more national presence. Customers feel more assured when a number has a 1-800 prefix – it indicates the business is larger and more reliable. Additionally, numbers like these cost nothing for the dialer. Both of these number types are available with this service, so you create the profile that best fits your customers.
Unfortunately, the service does not have international direct inward dialing (DID) numbers. These allow your business to appear local to international customers, but Zoom has indicated that this feature is on the horizon for customers looking to create inroads to international territories.
Zoom Phone Pricing
While this VoIP service does have two plans, the differences between the two are primarily in billing structure, not in dialing features. Zoom Phone is an add-on to Zoom Meetings, so you’ll need to be subscribed to that service first. You can even sign up for the paid phone service if you’re on Zoom Meeting’s free plan.
All of the same features can be found in both the metered and unlimited plans – you’ll just be paying for minutes with the metered tier. This is advantageous for different business types.
|Metered Calling||Unlimited U.S. & Canada Calling|
|Pricing||$10 per month, per user/extension||$15 per month, per user/extension|
Here’s how this helps for different business types.
- Small Businesses and Startups: Not every business needs to be constantly calling customers and donors. With the metered plan, subscribers pay $10 per month and are charged by the minute. When there’s a push for calling, this is useful – you make the calls you need and just pay the base amount in future months where you’re not calling at all.
- Enterprises and Call Centers: For those businesses that have reps consistently reaching customers, this is the more affordable plan. You simply pay the blanket cost per extension, and your reps make all the calls they need without metered charges.
Features included in both plans
- Free extension-to-extension dialing
- Intelligent call routing and management options
- Secure high definition audio
- Apps for desktop and mobile applications
- IVR and auto-attendant tools to connect customers with the right agents
- Call recording and voicemail transcriptions that are readable on any device
Each plan has a single Zoom app for voice, video, voicemail, messaging, group meetings, and web conferencing, and each connects to PSTN, cellular, or VoIP calls with high call quality. The apps are also Windows, macOS, iPhone, and Android native.
During calls, both plans allow you to seamlessly add a third party for a conference. Zoom also has a relatively expansive list of supported devices for those with existing hardware.
Zoom also doesn’t tie you down. When you’re ready to cancel your subscription, there are no additional fees or fines. The service also renews automatically each month or year based on your preferences.
Zoom Phone Bottom line: Flexible and Inexpensive VoIP
Zoom is a strong contender as a small business-friendly solution for breaking the grip of traditional landline communications and bringing your voice calls to the cloud. Zoom’s servers are in Australia, Canada, China, Europe, India, Japan, Hong Kong, Latin America, and the US, so you can expect a degree of reliability when using the service thanks to georedundancy. The provider is one of the few without a dyed-in-the-wool uptime guarantee or service level agreement (SLA), so there’s not much to protect you from outages.
Zoom is still a great option for audio quality; calls are crystal clear and features like call recording and call routing bring much utility. Also, establishing easy calls between team members has become incredibly important during the COVID-19 pandemic.
Not convinced that Zoom Phone is for your organization? Need a more comprehensive enterprise-grade business communications solution that has UC features like screen share, cloud storage, and breakout rooms? We have comparison tables for both business and enterprise VoIP, so check those out to find your business’s next provider.