Overall
3.9
Get Pricing
Visit Website

Zoom.us

Zoom.us Verified Reviews & Ratings

Santa Clara, CA
Zoom was founded by Eric Yuan, former WebEx/Cisco VP of Engineering. Their mission is to develop a people-centric cloud...
2011
Year Founded
75%
Recommend It
4
User Reviews
Get Pricing
Get Pricing
Request Demo
Visit Website
Devvrat V.'s review forZoom.us

I hate to do this but I have got no…

I hate to do this but I have got no choice. The customer support I received from Zoom support was horrible. They were tossing me from one person to the other without giving any resolution for weeks. They ask you to create a JIRA or ZD ticket for them !! What if you don’t have access to these tools ? Terrible Experience !! I had to cancel the contract with them and go with GTM. Not Recommended !!

I hate to do this but I have got no choice. The customer support I received from Zoom support was horrible. They were tossing me from one person to the other without giving any resolution for weeks. They ask you to create a JIRA or ZD ticket for them !! What if you don’t have access to these tools ?

Terrible Experience !! I had to cancel the contract with them and go with GTM. Not Recommended !!

Pros: Solution is a mess.
Cons: Customer Service is the worst.
Would Recommend: No

What I like most is the ease of use…

What I like most is the ease of use with the connectivity and usability. I also like being able to see who is speaking through the app. Occasionally when sharing, it gets hung up, and the other person cannot see what you are sharing (which you are unaware of), which is disruptive.  

What I like most is the ease of use with the connectivity and usability. I also like being able to see who is speaking through the app.

Occasionally when sharing, it gets hung up, and the other person cannot see what you are sharing (which you are unaware of), which is disruptive.

 

Would Recommend: Yes

We like its consistent quality…

We like its consistent quality connection across a variety of connection speeds, its video capacity, and how user-friendly it is for groups. I wish that there were more views of the video feeds, more beyond the two built-in viewing options. We moved over to Zoom after using another service for several years and have not looked back. Zoom works very reliably for our virtual team – and we fire it up at least once a day if not several times a day for our team of ten scattered around the country. Now that we’ve been using it a number of global network groups have shifted over as well, so about three times a week I’ll be in on a call with reps on it – with video feeds – from Asia, Africa, Europe, Middle East, India, and Latin America. Here’s an underrated service that Zoom allows: Breakout rooms! So anytime we have more than one conversation to hold, we break out easily, assign people to the rooms, and voila! Separate rooms. Great value for price, and a quality product.  

We like its consistent quality connection across a variety of connection speeds, its video capacity, and how user-friendly it is for groups.

I wish that there were more views of the video feeds, more beyond the two built-in viewing options.

We moved over to Zoom after using another service for several years and have not looked back.

Zoom works very reliably for our virtual team – and we fire it up at least once a day if not several times a day for our team of ten scattered around the country.

Now that we’ve been using it a number of global network groups have shifted over as well, so about three times a week I’ll be in on a call with reps on it – with video feeds – from Asia, Africa, Europe, Middle East, India, and Latin America.

Here’s an underrated service that Zoom allows: Breakout rooms! So anytime we have more than one conversation to hold, we break out easily, assign people to the rooms, and voila! Separate rooms. Great value for price, and a quality product.

 

Would Recommend: Yes

What is not to like? Better quality…

What is not to like? Better quality than the rest and easier to use! They are responsive to feature requests. The Zoom Rooms product is amazing too. Seriously, if you do any sort of video or web conferencing…even if it is just to share your screen, Zoom is so much better than any other solution. I’ve tried them all. And it is often cheaper. I now have about 25 business users and another 50-60 free users. This has by far been the easiest tech rollout in our company in an industry with generally very non-tech people. Get it. You can start free!  

What is not to like? Better quality than the rest and easier to use! They are responsive to feature requests. The Zoom Rooms product is amazing too.

Seriously, if you do any sort of video or web conferencing…even if it is just to share your screen, Zoom is so much better than any other solution. I’ve tried them all. And it is often cheaper.

I now have about 25 business users and another 50-60 free users. This has by far been the easiest tech rollout in our company in an industry with generally very non-tech people.

Get it. You can start free!

 

Would Recommend: Yes
Loading...
Provider Overview

Zoom was founded by Eric Yuan, former WebEx/Cisco VP of Engineering. Their mission is to develop a people-centric cloud service that will transform the RTC experience, and improve the quality and effectiveness of communications. To that end, they have created a unified communications platform that can share video, audio, and files over computers and mobile devices. From smartphones to huge, three-monitor room systems, Zoom offers the best conferencing experience.

 

Zoom Pricing and Services

 

Popular Service Plan:
“Free” tier includes unlimited 1-to-1 meetings and 40-minute meetings with up to 25 participants
Pro and Business Features:

  •   Join by H.323/SIP room systems
  •   Custom Personal ID
  •   Assign schedules

Business Features:

  •   Join by ZoomPresence
  •   On-premise deployment
  •   Managed domains
  •   Single sign-on
  •   Company branding
  •   Custom emails
  •   REST API
  •   LTI Integration

Compatibility:
PC, Mac, iOS, Android, H.323/SIP room systems. ZoomPresence designed specifically for Mac Mini.
Integrations:
Google Calendar, Microsoft Outlook, Dropbox, Facebook
Services & Pricing:

  • Free: Unlimited 1-to-1 meetings; up to 25 participants with 40 minute time limit; participants join free.
  • Pro 25, $9.99/host/mo, $99/host/yr: Up to 25 participants; participants join free.
  • Pro 100, $49.99/host/mo, $499/host/yr : Up to 100 participants; participants join free.
  • Business, $99/mo, $999/year, 10 hosts; $425/mo, $4,250/year, 50 hosts; $799/mo, $7,990.00/year, 100 hosts.
  • ZoomPresence, $999 and up: Up to 100 video participants; Up to 1,000 Webinar viewers (webinar still in Beta as of writing); price does not include $99/year Zoom subscription or hardware costs.

Awards & Clients:
RingCentral, DLA Piper, University of Northern Iowa, FCTI Nationwide ATM, Florida State University, Kansas State University, Telenav; Gartner Cool Vendor, 2014; #1 cloud conference system by Network World, 2013; University Business Readers’ Choice, 2013.
Support:
6AM-5PM PT for Business subscribers
24/7 online/email support for all members; response time based on severity of issue

Screenshots
  • Group Meeting
    Group Meeting
  • Group Marketing
    Group Marketing
  • Draw Feature
    Draw Feature
  • Video Conferencing
    Video Conferencing

Share Your Feedback

What Do You Think of Zoom.us?
Your last name & email will not be displayed.
Quality
Installation
Support
Reliability
Features
Price
Would you recommend this provider?
Are you currently an active user?
Submit Review
Request Zoom.us Quote
To prepare your price quote, we'll need some information.
How many employees do you have?
Which of the following do you need?
Get Your Price Quote Now
Request Zoom.us Demo
To prepare your demo, we'll need some information.
Your current needs
How many lines you need?
Get My Free Quote Now