I hate to do this but I have got no choice. The customer support I received from Zoom support was horrible. They were tossing me from one person to the other without giving any resolution for weeks. They ask you to create a JIRA or ZD ticket for them !! What if you don’t have access to these tools ?
Terrible Experience !! I had to cancel the contract with them and go with GTM. Not Recommended !!
What I like most is the ease of use with the connectivity and usability. I also like being able to see who is speaking through the app.
Occasionally when sharing, it gets hung up, and the other person cannot see what you are sharing (which you are unaware of), which is disruptive.
We like its consistent quality connection across a variety of connection speeds, its video capacity, and how user-friendly it is for groups.
I wish that there were more views of the video feeds, more beyond the two built-in viewing options.
We moved over to Zoom after using another service for several years and have not looked back.
Zoom works very reliably for our virtual team – and we fire it up at least once a day if not several times a day for our team of ten scattered around the country.
Now that we’ve been using it a number of global network groups have shifted over as well, so about three times a week I’ll be in on a call with reps on it – with video feeds – from Asia, Africa, Europe, Middle East, India, and Latin America.
Here’s an underrated service that Zoom allows: Breakout rooms! So anytime we have more than one conversation to hold, we break out easily, assign people to the rooms, and voila! Separate rooms. Great value for price, and a quality product.
What is not to like? Better quality than the rest and easier to use! They are responsive to feature requests. The Zoom Rooms product is amazing too.
Seriously, if you do any sort of video or web conferencing…even if it is just to share your screen, Zoom is so much better than any other solution. I’ve tried them all. And it is often cheaper.
I now have about 25 business users and another 50-60 free users. This has by far been the easiest tech rollout in our company in an industry with generally very non-tech people.
Get it. You can start free!
Zoom was founded by Eric Yuan, former WebEx/Cisco VP of Engineering. Their mission is to develop a people-centric cloud service that will transform the RTC experience, and improve the quality and effectiveness of communications. To that end, they have created a unified communications platform that can share video, audio, and files over computers and mobile devices. From smartphones to huge, three-monitor room systems, Zoom offers the best conferencing experience.
Popular Service Plan:
“Free” tier includes unlimited 1-to-1 meetings and 40-minute meetings with up to 25 participants
Pro and Business Features:
Business Features:
Compatibility:
PC, Mac, iOS, Android, H.323/SIP room systems. ZoomPresence designed specifically for Mac Mini.
Integrations:
Google Calendar, Microsoft Outlook, Dropbox, Facebook
Services & Pricing:
Awards & Clients:
RingCentral, DLA Piper, University of Northern Iowa, FCTI Nationwide ATM, Florida State University, Kansas State University, Telenav; Gartner Cool Vendor, 2014; #1 cloud conference system by Network World, 2013; University Business Readers’ Choice, 2013.
Support:
6AM-5PM PT for Business subscribers
24/7 online/email support for all members; response time based on severity of issue
