Chat only technical support. It took me 4 hours via chat to solve a problem that could have been resolved in 5 minutes on the phone. Chat support agents are not well trained and two refused to help after my case had been escalated. They do not prorate bulls after cancelation. Run as fast as you can from this company if you are thinking about a VOIP provider
Vonage Business Verified Reviews & Ratings
They have the most horrible customer…
They have the most horrible customer service I have ever encountered! I’m having technical issues and there is no one to help me. In a business, technical issues need to be taken care of ASAP but I’m still being routed from one agent to the next for an hour. Their system is confusing and their agents aren’t that much smarter than me.
Simply horrible ! To get right team it…
Simply horrible ! To get ri8 team it took me to try more than 20 min. called few time as per described number then again and again taking me to same place for chat service. problem is chat service finding is not easy. you cannot reach through website. need to browse different site. I had to call residential team and then found chat link.
after chatting full 1 hour problem not shorted.
For public the conversation–
>Thank you for choosing to chat with us. An agent will be with you shortly.
You are now connected with Gaston
Info – 6:32 PM
>Welcome to Vonage. My name is Gaston, and I am here to assist you. Please allow me a few moments to locate the correct account based on the information you have provided and to catch up with your initial query.
Gaston – 6:33 PM
i need guidence through calling 02085212219
Please contact Customer Care at 020 7993 9000 to update your Device the above message showing to my online account
Albatross education ltd – 6:36 PM
I found the issue
you have no users creted
Gaston – 6:38 PM
pls help me to do so and how i can active my phone set
r u there?
Albatross education ltd – 6:43 PM
I’m sorry for the delay. I’ll be right with you.
allright, no problem
please provide me the data for the user
Gaston – 6:46 PM
sorry data mean ?
Albatross education ltd – 6:50 PM
the name, last name and email for the user
Gaston – 6:52 PM
Md Mehedi Hasan
Albatross education ltd – 6:53 PM
on it, please give a minute
Gaston – 6:55 PM
almost 25 min over to ck the identity !!!! so shame for vonage service
I should stay residence 1000 time better than business service i do realize i bought hassle for money!!!!
Fast of all no tele call facility
Albatross education ltd – 6:59 PM
Excuse me Sir, I asked you the data in order to create the username, I wasn’t checking the identity
Gaston – 6:59 PM
I have login access to my online business account
r u talking about that or something else ?
Login Credentials Username: UKD039365
And I have password to access my online account
R u there ?
Albatross education ltd – 7:02 PM
please try again
are you using the mobile app or the desktop app?
Gaston – 7:03 PM
I did log in to website and also i have desktop app
my question was I need to active my number and How I can start using my new telephone handset received from vonage
Albatross education ltd – 7:04 PM
I mean, in order to make a call, what app are you using?
Gaston – 7:05 PM
no app i want to use hand set
Albatross education ltd – 7:05 PM
when did you receive a telephone, as I cannot see any phone registered under your extension
Gaston – 7:05 PM
i received from vonage model i given you very earlier
Yes thats the help i need
so why you cannot guide on it or why some one cannot call me!!!!!
Albatross education ltd – 7:07 PM
A Polycom VVX 250 I presume
Gaston – 7:07 PM
Albatross education ltd – 7:08 PM
Is the phone connected now?
did you plug it into its base and to the internet?
Gaston – 7:09 PM
followed the leaf late instruction but not working
Albatross education ltd – 7:13 PM
we are now going to locate the phone’s MAC Address. To find this information, please look at the backside of the telephone at the label, there should be a white barcode with a large series of characters comprising of letters and numbers.
it should begin with 64:16:7F…
Once you have this, please type it to me
Gaston – 7:14 PM
Albatross education ltd – 7:16 PM
can you double-check it, please?
I cannot assign this mac address to you extension
please double-check if all numbers are correct.
Gaston – 7:21 PM
very ri8 end Rev J
Albatross education ltd – 7:24 PM
I found the issue.
The MAC address wasn’t unassigned from another account, therefore it cannot work in your account
I’m rising a case with the provisioning team so they can reassign this MAC adress
they will do it tomorrow within business hours
in the meanwhile, as a workaround, you can use you mobile or desktop application in order to receive and make calls
Gaston – 7:28 PM
is there any direct contact number?. or can you plz make sure they call me 02085212219 within 10am to 12pm
so so disappointment its a terrible service.
Albatross education ltd – Now
waste of money ! waste of time ! they do not value the business time!!!
Terrible customer service, what a…
Terrible customer service, what a nightmate. Tried to sign up for Vonage but their online payment system would not process the payment and activate the account despite using different browsers/credit cards on different computers. I decided that it was not worth taking the risk of changing our business phone line over to their service if their payment processing system was so buggy.
Weeks later I received a bill for a service we did not use and one that was not setup. I tried to call customer service but they use a virtual online assistant & despite hours of trying I could not reach a human being. Since our account was never setup I couldn’t log into an account to cancel it either. This company was a complete waste of my time so I disputed the charged on our company CC (which Vonage disputed) and then I blocked Vonage on the CC from charging any future payments.
What a nightmare.
We have three accounts with Vonage & I…
We have three accounts with Vonage & I have in the past recommended it to others, however the service is, sadly, not what it used to be.
Worst customer service. Charged when out of contract, after giving one month’s notice.
Terrible, shocking and they take no responsibility for when your phones don’t work.
Change my contract to Ring Central business and left Vonage immediately.
This is the worst company and if you…
This is the worst company and if you are not using 4-5 lines, spending a lot of money with them, they treat you like an animal. Accidental charges they refuse to refund but add to your account you don’t even want anymore. Accidental suspensions which costs hundreds of dollars in business only to get a “sorry” and a daily credit which doesn’t even cover 1/10 of the ad fee you spend to get the customer call. Extremely difficult to use the software, always crashing, and to top it off, the representatives are rude, always coughing, forgetting to push the hold button, allowing you to hear their off the record thoughts on you, and so forth. It’s like this is not even a real company from the representatives professionalism. This has been the worst, i mean worst phone company i’ve ever experienced. They accidentally double charged me and REFUSE a refund on the mistake they made, and also admitted on a recorded call. This HAS to be illegal
I opened my business in October 2019…
I opened my business in October 2019 with Vonage as my phone service – was promised how wonderful this would work!! They charged me for the month before I was opened – which was a fight to get the money back as I gave them a start date that they didn’t listen to. They charged for items they never said would be a charge so my $88.00 per month bill was $156.00!! Almost doubled!! The service was horrible – then after being on the phone or chat with them hours each day – they told me I had the wrong router and needed to purchase a new one that was compatible with them. $175.00 later and I was still on the phone with them daily for minimum of 2 hours!!! Each representative you spoke with told you something different was the problem but never solving the issue of lost calls – system not working! Lost a new account due to poor phone service!! Cancelled service and had to go through hoops to do so without cancellation fees – received a letter from them saying I wouldn’t be charged any early termination fees and they still charged my account $2500.00!!!! I am still fighting with them over the bogus charges and trying to send their equipment back!! I would highly recommend looking else where for a phone system!!
I used Vonage for many…
I used Vonage for many years and switched to Business Cloud to get softphone features. The conversion was a train wreck. Phone support takes usually 25 minutes wait time. I have been in their chat que for over 45 minutes many many times and never reached a rep. The softphone app is unreliable. It doesn’t log call history unless the softphone app is running. The best thing they have is Office 365 integration (call history works perfectly).
Here is my latest experience with…
Here is my latest experience with Vonage. I purchased five new phones to upgrade the older ones. One of the phones does not work. My staff set it up three times and it still did not work. I got on the phone with a tech who insisted that it was not the phone and I needed to set it up again. I spent way more time than I needed to on a defective device. Now I am throwing it away and researching other providers.
Don’t care attitude. I am new…
Don’t care attitude. I am new customer. Told one price and actual charge is way higher. Called Costumer service. Talked even supervisor. Told me will get back to me in 48 hrs. No one called. No email. Worst customer service. Glad did not transfer my no. Less feature than i have now with other company and more price. Donot recommend for business. Billing and pricing big headache. I hope I can cancel without any hassel. Donot like chime.Not easy to use. No onboarding experience with Vonage businesa.
Vonage Overview: Reinventing Communications Once Again
Change is an essential part of the Vonage DNA. The company’s original business brought VoIP to families and small businesses. And now they’re making communications more flexible, intelligent, and personal to help enterprises around the world stay ahead. Through acquisitions and organic growth, Vonage has combined unified communications, contact centers, and communications APIs under one roof. The collective expertise has created the world’s most flexible cloud communications platform.
Vonage Business Communications
Vonage Business Communications is one of the strongest offerings for SMB organizations looking for an entire unified communications platform that enables users to connect by voice, messaging, SMS, and video. The scalable solution helps companies deliver secure, global customer communications experiences to over 35 countries. Pricing is competitive, with plans tailored to fit specific needs and requirements, and month-to-month contracts are available as well.
Vonage Business Communications Plan Options
1 – 4 lines, $19.99 per line
5 – 19 lines, $17.99 per line
20+ lines, $14.99 per line
Plus taxes and fees per line
Great for remote teams and professionals on the go, with seamless connectivity across mobile devices and desktop apps.
1 – 4 lines, $29.99 per line
5 – 19 lines, $27.99 per line
20+ lines, $24.99 per line
Plus taxes and fees per line
Users can collaborate and communicate on their preferred channel, whether that’s calls, messaging, or video—including desk phones. Also includes access to business applications or IP phones.
1 – 4 lines, $39.99 per line
5 – 19 lines, $37.99 per line
20+ lines, $34.99 per line
Plus taxes and fees per line
From calls to messaging to video, the advanced package keeps everyone connected on their preferred channels. Users can access business applications and numerous premium calling features. Available for IP phones.
Refer to the Vonage site for detailed plan options, a free trial offer, free quote, and more.
Help & Support Options
Vonage features a number of dedicated support channels and resources, including:
Editor’s Bottom Line
Vonage offers three packages with increasing feature sets, and each has select pricing based on the number of lines you require. All of the packages come with desktop and mobile apps, unlimited calling and messaging, and dozens of phone features such as call screening.
Your business can completely tailor the solution with the features you need, instead of paying a price that includes features that will never be used.
As an added bonus, every plan includes Vonage Team Messaging. So even if your company only has a few VoIP lines, you can connect all of your employees. This makes it easy to share files, start a group chat, or make voice or video calls.
The Premium and Advanced plans also include Vonage Meetings at no extra cost. This allows remote teams to optimally collaborate however they wish—by phone, messaging, or video for completely unified communications.
Overall, Vonage Business Communications is a strong choice for any organization that’s looking for a tailored approach solution, while still maintaining the flexibility and scalability of a cloud solution. Vonage manages to include an impressive feature set into a cost-effective, custom solution for every business. And its platform extensions—across voice, SMS, messaging, video, and more—help round out Vonage’s offerings to be much more than just business VoIP.
To learn more about Vonage Business Communications, call 1 (844) 365-9460.