The setup is very confusing and the documentation is just a mess of circular links that never answer the questions. Phone support techs only know how to do the most basic things and read off the party line.
There are a lot of features and the system is very flexible – but it works as if written by engineers for themselves. When even their tech support staff can’t figure out how to make basic things work….
No complaints here! Good customer service and tech support. Good call quality. What more can I say? TWO THUMBS UP!
Was with this company for 4 years, in the last few months they started charging for forwarding calls to mobile devices. $45/ phone a month! Mobile forwarding is part of our call handling and we had been doing it for years. They sent us email notifications but who really reads email notices of service changes. Our bill doubled. I called and asked about it and if there was anything I could do to change it and not be charged and my account manager Rosemarie was completely rude to me and basically said no, too bad. I told her I was going to cancel my account and she literally said go ahead. So I find a new provider, port over my number and call RingCentral to cancel my account. They say that I cannot because I am still within my contract. I say. not possible we signed a 2 year contract 4 years ago, please send me a copy of the contract. Turns out, Ring Central contracts renew on a yearly basis and if you cancel before the year is up you have to pay your full payments through the end of the year. You can also not downgrade your plan anytime but a 30day window of when the year is up. After I have ported over my number and have called to cancel, suddenly now I am getting emails that they will no longer charge me for mobile users. I am so frustrated with this company. So happy that I am leaving even though I am paying for 3 months of service that I am not using to get away from this company. I am just happy to not have to work with them or their rude team.
Confusing setup and inept tech and billing support. Currently on hold to cancel my new account. Go elsewhere.
I’ve used Ring Central since I started my business in 2010. I started with a fax line and then explored the phone system, which was a huge cost savings over other systems I looked at, both with respect to hardware and software. The system is scalable and easy to manage. The website offers many reports and features. My favorite is getting faxes and voicemails as emails, so I can check them from anywhere and re-direct them as needed. The system is so good that it seems too good to be true, but that is not the case; Ring Central is the real deal! I couldn’t think of any way another phone provider could get our business. It’s reliable; too; I think we’ve had a total of less than three down days in eight years.
RingCentral was founded in 1999 by Vlad Shmunis and launched officially in 2003. They were one of the first providers to stick their flag in the ground and offer cloud-based IP PBX and phone service. They offer a robust, redundant, and reliable platform that has numerous features. For over a decade, RingCentral has offered small and medium-sized businesses phone features that were previously only available to the largest and richest companies. Now, they have plenty of company, but they still lead the way.
Help & Support Options:
RingCentral’s Most Popular Plan: Office Premium
RingCentral Office Premium Pricing:
Available Calling Features
RingCentral’s Recent Awards:
RingCentral has acquired a number of awards and official certifications over the past few years. Some recent accreditations include:
– RingCentral Earns Frost & Sullivan’s Market Leadership Award for the Second Consecutive Year
– RingCentral Named a Leader in Gartner’s 2015 Magic Quadrant for Unified Communications as a Service Worldwide
– 2015 American Business Awards℠ Recognizes RingCentral With Bronze Stevie Award for Customer Service Team of the Year
– RingCentral Receives Frost & Sullivan Market Leadership Award
– RingCentral Selected for Internet Telephony TMC Labs Innovation Award
– RingCentral Recognized for Global Business Excellence Award
– RingCentral Awarded for CRM Customer Magazine Award
Over 300,000 customers can’t be wrong. RingCentral has been a perennial favorite of VoIP review sites. They continue to innovate from either their in-house team or by making deals with smart companies. One of their best choices was to enter a partnership with Zoom, making it possible to have HD quality video conferences with large numbers of participants. Formerly, this was only available with huge hardware, some that even needed its own dedicated rooms. Instead, a laptop or tablet is now all you need. This offering is a game changer that few other providers can compete with.
RingCentral has a huge head start over today’s VoIP startups, and but they’re always looking forward rather than resting on their laurels. Every few years, they find a way to reinvent themselves and stay fresh. It’s hard to say anything bad about RingCentral, but they do seem a little vanilla. Vanilla, of course, is the most popular flavor of ice cream, so that’s good for most. But, there are some companies out there that like quirky companies and gimmicks. RingCentral stays away from the bleeding edge and sticks to software and hardware with a proven track record.
