I use Ring Central because it has proven to be reliable and easy. Any updates that are needed come automatically and doesn’t take an extreme amount of time download.
It is very easy to find a number to call for support and customer service. The technical team is the best. I’ve used Ring Central for a long time and will continue to do so.
We have been with RingCentral for about two and a half years. We never had too many problems. Sometimes yes we did have poor reception and sometimes calls were dropped. But couldn’t blame it entirely on RingCentral since sometimes it has to do internet service.
In October of 2017 our Auto renewal of two years on our contract did renew. This is where things started getting very interesting for our company. In December RingCentral sent us an email saying that we have changed the way we’re pricing things so if you have a couple cell phones that also ring along with your office phone then we are going to charging you as if that’s another phone line. So with this one email notice our rates doubled with RingCentral.
Sure enough our February and March Bill doubled. We made a phone call to RingCentral and we were told no you’re into your contracts and it’s up in October of 2019 you can do about it.
So here is what we have done. We have since poured it all of our phone numbers away from RingCentral. We are still being billed even though we don’t use their service anymore. We as a honest company will pay through the contract.
After countless phone calls to them trying to get out of the contract it is now fruitless. Here is some points that you may want to consider if you’re thinking about leaving RingCentral or even worse deciding to sign up with RingCentral.
1. Never believe what’s your sales person says to you on the phone. You must read the contract. They will lie to you.
2. Call customer service once you are in RingCentral is a real treat! I have no idea what country these people are from but they will have a very difficult time understanding you or you understanding them. As it turns out they’re only able to read script they are not able to make any decisions.
3. Your assigned service associate will also mislead you and lie to you. If you make a request that you do not want to be on auto cancel anymore. They will tell you yes will you put noted that on your account. As it turns out that was not true either. In October of 2019 I’m again going to have to call RingCentral to cancel my account. By the way it’s the only way you can cancel your account is by phoning these people. They will give you the runaround and try to convince you to stay.
4. Make sure your lawyer reads the contract do not believe a word those people say to you.
5. RingCentral it turns out is not an ethical or Honest Company!!
If you read this we hope it helps you make a decision whether you want to do business with a company like this or not. We made our mistake and we’re going to live with it. Regrettably, companies that do business this way make you also not trust many other companies that are honest and legitimate. RingCentral is at the bottom of the barrel.
BUYER BEWARE!!!
Product has improved over the years. It is the most complete offering I can find. It is comlex but works great!
I’ve used Ring Central since I started my business in 2010. I started with a fax line and then explored the phone system, which was a huge cost savings over other systems I looked at, both with respect to hardware and software. The system is scalable and easy to manage. The website offers many reports and features. My favorite is getting faxes and voicemails as emails, so I can check them from anywhere and re-direct them as needed. The system is so good that it seems too good to be true, but that is not the case; Ring Central is the real deal! I couldn’t think of any way another phone provider could get our business. It’s reliable; too; I think we’ve had a total of less than three down days in eight years.
I’m finally closing out my year-long nightmare with RingCentral. To cap it off, I’m currently sitting on hold with their porting department for the sixth time in a week because they’re not releasing my main business line and my clients have been hearing a busy signal for the last two days.
It all started when their sales team tried to lock me into a three-year contract without telling me, and charge me for the whole boat in advance. Things did not improve from there. Reliability was spotty, at best. Their configuration systems are not intuitive in the least. Customer and tech support have been, with rare exception, the most incompetent I have ever seen, next to Office Depot. Every time I had to resort to calling support, I could count on at least half my day being wasted. Not exaggerating–literal hours of my life gone every time I had to call these people. Rarely was my problem solved in one call.
I wanted a turn-key solution so I could have a mobile office and didn’t have to mess with complicated VOIP stuff. But now that I was forced to look into a more “advanced” solution like Voipo or Voip.ms (I won’t say which, to avoid a shadow of bias) I’m kicking myself for not starting out with it. It took way less time to achieve the same setup with my new provider, and I didn’t have to spend a single second on hold with service reps who knew even less about VOIP technology than me.
And the best part? I’m now paying less than 1/10 of what RingCentral charged me for the same functionality.
Spend an afternoon learning about how VOIP works and bypass RingCentral. You will have recouped the investment in avoiding their support lines within a day or two, guaranteed. Avoid this company like the plague.
RingCentral was founded in 1999 by Vlad Shmunis and launched officially in 2003. They were one of the first providers to stick their flag in the ground and offer cloud-based IP PBX and phone service. They offer a robust, redundant, and reliable platform that has numerous features. For over a decade, RingCentral has offered small and medium-sized businesses phone features that were previously only available to the largest and richest companies. Now, they have plenty of company, but they still lead the way.
Bottom Line:
Over 300,000 customers can’t be wrong. RingCentral has been a perennial favorite of VoIP review sites. They continue to innovate from either their in-house team or by making deals with smart companies. One of their best choices was to enter a partnership with Zoom, making it possible to have HD quality video conferences with large numbers of participants. Formerly, this was only available with huge hardware, some that even needed its own dedicated rooms. Instead, a laptop or tablet is now all you need. This offering is a game changer that few other providers can compete with.
RingCentral has a huge head start over today’s VoIP startups, and but they’re always looking forward rather than resting on their laurels. Every few years, they find a way to reinvent themselves and stay fresh. It’s hard to say anything bad about RingCentral, but they do seem a little vanilla. Vanilla, of course, is the most popular flavor of ice cream, so that’s good for most. But, there are some companies out there that like quirky companies and gimmicks. RingCentral stays away from the bleeding edge and sticks to software and hardware with a proven track record.
Help & Support Options:
RingCentral’s Most Popular Plan: Office Premium
RingCentral Office Premium Pricing:
Available Calling Features
RingCentral’s Recent Awards:
RingCentral has acquired a number of awards and official certifications over the past few years. Some recent accreditations include:
– RingCentral Earns Frost & Sullivan’s Market Leadership Award for the Second Consecutive Year
– RingCentral Named a Leader in Gartner’s 2015 Magic Quadrant for Unified Communications as a Service Worldwide
– 2015 American Business Awards℠ Recognizes RingCentral With Bronze Stevie Award for Customer Service Team of the Year
– RingCentral Receives Frost & Sullivan Market Leadership Award
– RingCentral Selected for Internet Telephony TMC Labs Innovation Award
– RingCentral Recognized for Global Business Excellence Award
– RingCentral Awarded for CRM Customer Magazine Award
