RingCentral

We have been trying to cancel with them for over two months now. They keep denying our Port Request. Each time they come with a new excuse as to why, even though we are asking each time if there is anything else that needs to be done, and of course we are told each time”no that will fix it, just get that done and send it back over”.

Yes, I know that we are in contract and yes we discussed the cancellation fee, which we have agreed to pay. That is not the issue.

Beware, canceling with them is a NIGHTMARE, and no, it is not dressed like a daydream….

I sent 5 emails to request the correct invoice one week ago, but till now, I haven’t got a reply. They always directed you to methods but no result. I think Jay should improve her service, bad experience. I called three times, followed their instructions, but still incorrect invoices in our account.

We have had three VOIP Systems over the past seven years. Ring Central is the most dependable, certainly the most robust, and virtually error-free. Improvements in the system are regular, and GLIP is fantastic. We love it.

Horrible customer service and bad business practices. I transferred to a new service and I thought that would mean my account would close. They assigned a new number to my account and kept taking money out of my account. When I called they said I was under a contract that my ex business partner, who hasn’t been around for 3 years, signed 4 years ago. The only way to cancel was to send them more money to buy out the contract. Not the best way to run a business. Maybe they need the money more than me, who knows.

The worst service out there. There is no service provided. Waiting for a month to speak with a supervisor. Simple questions I have asked are simply not addressed with account executives, then the supervisor just never responds.

It’s truly embarrassing. I will be looking for another phone provided immediately as Ring Central is garbage.

It took 1.5 hours to speak to a Manager. When I called I had to speak to 4 individuals before I was able to talk to someone that could help me. Even then I could not leave a message for the supervisor myself because I was told he did not have a voicemail. I called a phone company that has Managers, and Supervisors that do not have voice mail. This is ironic to say the least. They will tell you what you want to hear to get your business, once they get your business they will act as if you don’t matter. Once you are signed up you will receive daily spam calls, spam faxes, and spam email.

1. They false advertise what their service can do
2. Their support lacks knowledge and customer service skills
3. They brush you off by repeating the same answers until you give in to their dead-end support
4. Misleading service
5. RingCentral cheap and outsources to Philipines, where NO ONE can help you.
6. Stay away from them – FAR AWAY

This platform spend more on innovation and updates than most UCaaS vendors spend in total. Complete package, no extras to buy.

RingCentral has the best in video and audio quality for meetings and phone calls. I wish Microsoft will partner with them instead of Skype for Office365.

We have been with RingCentral twice. Stupidly we went back to them almost two years ago. The sales person assured us the issues we experienced in the past were solved. Well they weren’t and after spending hours trying to resolve the issues, no improvement. Essentially every call comes in on two lines and if someone is alone and is on the phone when a second call comes in, the person has to go to a different phone to answer the second incoming call, they can’t put the first call on hold, and answer the second call on the phone they are using. If someone is working remotely, they do not have any idea that a second call is coming in and can’t answer it even if they wanted to!! So we have 3 months left in our contract. I admit to being stupid and not doing a month to month agreement. Shame on me. We asked, politely to be released from our contract a few months early since they could not deliver the services as promised. We have found a service who can set the system up the way we require and, for the health of our business, wanted to switch to the new company. Nope they would have none of it. After almost an hour on the phone, speaking to 3 different rep, the final being “Vince”, all of whom would not listen to anything I was saying. There was absolutely no consideration of the fact that we had worked on trying to fix this numerous times to no avail. There was no consideration that I was a dissatisfied customer. All they could do was repeat that I had a contract and had to pay the three months remaining if I wanted to terminate the service. It was my problem not theirs. I was told I should have terminated the service within 30 days of signing up if I wanted no penalties. We were still working on trying to get it to work the making the system work!! Their script-based responses are insulting. They had many, many ways of saying no, we don’t care that we couldn’t provide you the service you are paying for, we want your money and that is all we want. Their approach was condescending and inconsiderate. Live and learn!

Have been a RingCentral customer since 2016. Was not overly impressed with the user interface and sound quality from the start. Was forced to sign a two year contract when I signed on. I made the decision with in the first year that I would leave Ring Central once my contract lapsed. So recently I found the time to sign up with Ooma, I signed up and had my number ported then notified RingCentral I was ending their service.

This is when I found out that they automatically renewed my contract for 2 more years. Reading over the contract, they were correct it was in the contract.

Needless to say I was very upset! NO COMPANY WHO HAS THE CUSTOMERS BEST INTEREST IN MIND OPERATES THIS WAY! It didn’t matter to them that I was a trouble free client for two years. Automatic renewal locked me into a price higher than any new subscribers would receive. When I spoke with their customer service the response was “you signed a contract”. They were right. Shame on me. So now I will be posting where I can to help keep other small business owners from making the same mistake. I am currently paying the remainder of my contract and using Ooma.

Ring Central is a cost effective communication tool that meets the needs of our small business.

Wish I had switched to Ring Central sooner! Easy installation, GREAT customer support! Clients hear my voice on the auto-receptionist. No more robo calls (computers can’t choose an option to connect). I love all the features and have no complaints!

Best provider ever, after trying 3 market providers,

Support team, account management, and services are awesome.

We faced an upgrade phase to new features demands, the process didn’t take more than 1 hour to get the new features.

Well done RingCentral, keep the good services up!

Horrible Texting ( SMS ) Service!

I’m a heavy user of the RingCentral texting app, which in general I really quite like. Only problem is, that half of the time my messages don’t make it through (despite the fact they’re showing as “sent”). I have heard from multiple customers that they didn’t receive messages they should have.

When I called customer service, they had escalated my case right away, but ultimately where unable to resolve the issue!! They kept asking me to reach out to customers and ask them about their carrier and such, which is unacceptable. Hence, without help of a paying customer they are simply incapable of fixing their faulty unreliable SMS service!