RingCentral

I was using an entry-level VoIP provider system before and RingCentral had been recommended by a company I was doing business with. I like RingCentral better since it’s a next-level phone system and has more features, one of which is the recording that I use on every call/Meetings. Their team is also a pleasure to work with, professional and Efficient.
Highly Recommended

This is an absolute crap product. Abysmal. Texting sometimes completely goes out. It just gives you an error that something is wrong(but does not say what) and it takes away the option to send a text. The only fix(in the chrome app add on) is to remove and reinstall the app to chrome.

Typing text messages to someone not all letters/words will type. Sometimes it omits several letters that have been typed or entire words or part of words which makes text messages unreadable and unprofessional. Sometimes the cursor jumps around in the text box so when typing so if I am adding text to a part of a message the cursor will jump to the end of the message, again making things unreadable and not professional.

The app on the phone, the website and the chrome add on do not sync contacts. So if I add a contact on the chrome app it will not automatically sync that contact to my phone. So you are constantly looking up phone numbers to figure out who you are texting/getting messages from.

Picture do NOT show up via the chrome app. It just shows as getting a blank message. You have to go to the website version of ring central to check the picture message. However the website is VERY cumbersome to use and is NOT user friendly.

Message forwarding does not work at all even though the function of it is on their website.

Their tech support is little to no help and many of the issues stated above have been ongoing for over a year(just google the problems for confirmation from other users). So it seems like they have little interest in making an actual quality working product.

It seems that they just lock people into contracts with the facade of a polished product with all these functions and then you get a twisted, sub-par version of what is promised.

Avoid this product and company at ALL costs.

P.S. In my own research it looks like this may have been a good company till 2016 but for some reason went downhill HARD. Not sure why but again, don’t waste your time and money on this product and business.

Absolutely terrible company. They allow their sales people to lie to you about the capabilities of their system and when they can’t deliver what they said they could they browbeat you with the contract they tricked you into signing. If you have ANY SENSE AT ALL find another company to use for your phone service. Their system is shoddy, glitchy, overpriced and most importantly, may or may not be able to work for your business use, YOU CANNOT TRUST WHAT THEY TELL YOU. THEY WILL LIE TO YOU TO GET YOU TO SIGN UP. DON’T DO IT. You can do better.

The good: LOTS of features; tech support is friendly and reasonably competent (you may be calling them a lot); porting numbers out of RingCentral was no problem.

The bad: RingCentral has had a problem with 2 factor authentication across several of their products for several months. Their service offerings have come from acquisitions that haven’t been seamlessly integrated resulting in a fragmented user interface. The core interface for managing your phone systems is very unintuitive and requires visiting tutorial videos for even the most basic tasks; sometimes even their own tech support reps don’t get it right.

Overall: If your business is small and/or just needs basic call capabilities, RingCentral is overkill and will be more trouble than it’s worth. If you are a large company and have the resources to dedicate a person to manage configuration and ongoing maintenance of phones, RingCentral is probably a good choice. If you’re an SMB, it’ll be a tougher call to make. It’s hard to beat the breadth of features RingCentral provides, but actually using them is extremely frustrating. Years ago, RingCentral rolled out a very poorly designed web interface and the bad UI decisions made in that product continue to plague their product today (in addition to other feature acquisitions which are entirely separate interfaces).

If RingCentral can ever centralize service management into an interface that is friendly to the end user, they’ll return to the top spot. For the last several years and forseeable future, however, their platform is just too complex to be used effectively.

I just jumped in with the RingCentral services and don’t see what all the poor reviews are about. I’m perfectly happy out of the box so hope to be still praising these guys a year from now. Setting up the system was easy and the customer service was excellent. Everything is working well and I am pleased.
When I finally needed some professional help, my calls to RingCentral were almost immediately taken with basically no “on hold” time. All techs were very polite and knowledgeable. Spent almost 2 hours with a tech one day and he fixed everything and answered all of my questions.

Been with this service provider for last 3 years, great product and offering, helping us scale and grow the business. Would highly recommend. love the team messaging and video apps. We have reduced our email volume by over 40% and taken all our calls to the mobile apps. We have even embraced BYOD policy for mobile saving the company money by not offering company mobiles.

We have been trying to cancel with them for over two months now. They keep denying our Port Request. Each time they come with a new excuse as to why, even though we are asking each time if there is anything else that needs to be done, and of course we are told each time”no that will fix it, just get that done and send it back over”.

Yes, I know that we are in contract and yes we discussed the cancellation fee, which we have agreed to pay. That is not the issue.

Beware, canceling with them is a NIGHTMARE, and no, it is not dressed like a daydream….

I sent 5 emails to request the correct invoice one week ago, but till now, I haven’t got a reply. They always directed you to methods but no result. I think Jay should improve her service, bad experience. I called three times, followed their instructions, but still incorrect invoices in our account.

We have had three VOIP Systems over the past seven years. Ring Central is the most dependable, certainly the most robust, and virtually error-free. Improvements in the system are regular, and GLIP is fantastic. We love it.

Horrible customer service and bad business practices. I transferred to a new service and I thought that would mean my account would close. They assigned a new number to my account and kept taking money out of my account. When I called they said I was under a contract that my ex business partner, who hasn’t been around for 3 years, signed 4 years ago. The only way to cancel was to send them more money to buy out the contract. Not the best way to run a business. Maybe they need the money more than me, who knows.

The worst service out there. There is no service provided. Waiting for a month to speak with a supervisor. Simple questions I have asked are simply not addressed with account executives, then the supervisor just never responds.

It’s truly embarrassing. I will be looking for another phone provided immediately as Ring Central is garbage.

It took 1.5 hours to speak to a Manager. When I called I had to speak to 4 individuals before I was able to talk to someone that could help me. Even then I could not leave a message for the supervisor myself because I was told he did not have a voicemail. I called a phone company that has Managers, and Supervisors that do not have voice mail. This is ironic to say the least. They will tell you what you want to hear to get your business, once they get your business they will act as if you don’t matter. Once you are signed up you will receive daily spam calls, spam faxes, and spam email.

1. They false advertise what their service can do
2. Their support lacks knowledge and customer service skills
3. They brush you off by repeating the same answers until you give in to their dead-end support
4. Misleading service
5. RingCentral cheap and outsources to Philipines, where NO ONE can help you.
6. Stay away from them – FAR AWAY

This platform spend more on innovation and updates than most UCaaS vendors spend in total. Complete package, no extras to buy.

RingCentral has the best in video and audio quality for meetings and phone calls. I wish Microsoft will partner with them instead of Skype for Office365.