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4.7
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Nextiva

Nextiva Verified Reviews & Ratings

Scottsdale, AZ
If your business is searching for only the best, then Nextiva should be the first option you consider. Originally...
2006
Year Founded
94%
Recommend It
1419
User Reviews
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Once again, a smooth and time-saving…

Once again, a smooth and time-saving experience with Nextiva: I needed to have a Cisco phone provisioned and working right away for a new line, called their support team and got Daria Y. on the line – she was fast, efficient, and got it all done without a problem, while providing clear directions as needed for my end – very nice and professional young lady, as is to be expected from Nextiva – no wonder Steve Wozniak (the co-founder of Apple) fully endorses Nextiva!

Once again, a smooth and time-saving experience with Nextiva: I needed to have a Cisco phone provisioned and working right away for a new line, called their support team and got Daria Y. on the line – she was fast, efficient, and got it all done without a problem, while providing clear directions as needed for my end – very nice and professional young lady, as is to be expected from Nextiva – no wonder Steve Wozniak (the co-founder of Apple) fully endorses Nextiva!

Pros: Everything.
Cons: None.
Would Recommend: Yes

My review is pending their performance…

My review is pending their performance in delivery. Will come back and change it as needed. I am expecting some materials over the coming weeks. So far I am not entirely impressed, but I could be wrong. The sales staff seems somewhat knowledgeable, more so than I am used to with companies in general.

My review is pending their performance in delivery. Will come back and change it as needed.

I am expecting some materials over the coming weeks. So far I am not entirely impressed, but I could be wrong. The sales staff seems somewhat knowledgeable, more so than I am used to with companies in general.

Would Recommend: No

My call with Jenna Franquero was the…

My call with Jenna Franquero was the best experience so far with Nextiva. She was able to explain and complete many things for us that seem to have been dropped and overlooked during our implementation. I have had some real concerns with this process and she was a breath of fresh air. We’ll probably be calling her back in the future as we learn more about the system.

My call with Jenna Franquero was the best experience so far with Nextiva. She was able to explain and complete many things for us that seem to have been dropped and overlooked during our implementation. I have had some real concerns with this process and she was a breath of fresh air. We’ll probably be calling her back in the future as we learn more about the system.

Would Recommend: Yes

Had an issue pop up suddenly, I wasn’t…

Had an issue pop up suddenly, I wasn’t able to call my conference line from my Nextiva phone app or my desk phone (Nextiva provider), though I could make other outbound calls). Began searching in the Nextiva Support when Michael B popped up on chat. He was EXTREMELY helpful and resolved the issue! Thank you for your great support, Michael B and Nextiva!

Had an issue pop up suddenly, I wasn’t able to call my conference line from my Nextiva phone app or my desk phone (Nextiva provider), though I could make other outbound calls). Began searching in the Nextiva Support when Michael B popped up on chat. He was EXTREMELY helpful and resolved the issue! Thank you for your great support, Michael B and Nextiva!

Would Recommend: Yes

Tony M was very efficient. He handled…

Tony M was very efficient. He handled my concern very well and he sounded very knowledgeable about the processes. He guided me on the website and resolved the issue right away, all through the live chat support! Got immediate assistance, with no wait time. One of the best customer service experiences ever received. Surely, a brand that I would recommend! Keep it up, Tony! Enjoy your shift, buddy!

Tony M was very efficient. He handled my concern very well and he sounded very knowledgeable about the processes. He guided me on the website and resolved the issue right away, all through the live chat support! Got immediate assistance, with no wait time. One of the best customer service experiences ever received.

Surely, a brand that I would recommend!
Keep it up, Tony!
Enjoy your shift, buddy!

Would Recommend: Yes

My Nextiva Representative was helpful…

My Nextiva Representative was helpful. He was efficient and patient in our companies time of need! I highly recommend them for anybody looking for reliable phone services. The app needs a lot of work though. It regularly crashes, and never rings properly when a call is actually coming in, yet the notifications for “missed calls” is always displaying, even after I’ve dismissed it, the red alert is always on.

My Nextiva Representative was helpful. He was efficient and patient in our companies time of need! I highly recommend them for anybody looking for reliable phone services. The app needs a lot of work though. It regularly crashes, and never rings properly when a call is actually coming in, yet the notifications for “missed calls” is always displaying, even after I’ve dismissed it, the red alert is always on.

Would Recommend: Yes

They will sell you on everything and…

They will sell you on everything and how great it is. Their early termination fee is your ENTIRE subscription. So you can’t cancel and pay a fee you have to keep paying for every month until it’s over whether you use it or not. No other provider does this. So if you don’t see the phone or anymore or close your business you will still own them thousands of dollars. Stay away.

They will sell you on everything and how great it is. Their early termination fee is your ENTIRE subscription. So you can’t cancel and pay a fee you have to keep paying for every month until it’s over whether you use it or not. No other provider does this. So if you don’t see the phone or anymore or close your business you will still own them thousands of dollars. Stay away.

Pros: None.
Cons: everything.
Would Recommend: No

Support was wonderful. I chatted with…

Support was wonderful. I chatted with Alex P. today and it only took a few minutes to resolve the issue. He was very responsive and worked on the issue right away. My extension was not working properly, but now it functions and our customers can contact us. I appreciate the help! Great customer service Nextiva!

Support was wonderful. I chatted with Alex P. today and it only took a few minutes to resolve the issue. He was very responsive and worked on the issue right away. My extension was not working properly, but now it functions and our customers can contact us. I appreciate the help! Great customer service Nextiva!

Would Recommend: Yes
Kolize S.'s review forNextiva

Mr. Laba provided great service and…

Mr. Laba provided great service and feedback insightful and very informative I would recommend his service nextiva protocols to new businesses who need 24/7 support He is detailed and is keen to meet all the expectations. His responsiveness to urgent matters makes him one of the best that you should consider keeping.

Mr. Laba provided great service and feedback insightful and very informative I would recommend his service nextiva protocols to new businesses who need 24/7 support He is detailed and is keen to meet all the expectations. His responsiveness to urgent matters makes him one of the best that you should consider keeping.

Would Recommend: Yes

The customer service was the worse I…

The customer service was the worse I have ever encountered. I would spend hours and hours on the line with customer service and would get directed to person after person with no results. I am not a fan of going in circles to get a service I am paying for to work so I asked for my service to be canceled. I was told that would result in a very high fee and that I am basically trapped with the terrible phone, service, and even worse customer service.. STAY AWAY, you have been warned.

The customer service was the worse I have ever encountered. I would spend hours and hours on the line with customer service and would get directed to person after person with no results. I am not a fan of going in circles to get a service I am paying for to work so I asked for my service to be canceled. I was told that would result in a very high fee and that I am basically trapped with the terrible phone, service, and even worse customer service.. STAY AWAY, you have been warned.

Would Recommend: No

As long as your internet is consistent…

As long as your internet is consistent and fast, and as long as your hardware plays nice with VOIP, then its wonderful. The online chat feature helped a lot, because you don’t have to sit on the phone on hold. Oksana Y was the tech who helped me, she was fast an professional. I would recommend this to friends.

As long as your internet is consistent and fast, and as long as your hardware plays nice with VOIP, then its wonderful. The online chat feature helped a lot, because you don’t have to sit on the phone on hold. Oksana Y was the tech who helped me, she was fast an professional. I would recommend this to friends.

Pros: Good tech support.
Cons: Your internet provider is King.
Would Recommend: Yes
Joel H.'s review forNextiva

We’ve only recently signed up however,…

We’ve only recently signed up however, so far the customer service team has been super impressive. They are very hands on and seem to genuinely care about their client’s user experience. Looking forward to leveraging their system in helping our company stay better connected to our customers. Also Slavik is a great rep with Nextiva. He was very knowledgeable and helpful!

We’ve only recently signed up however, so far the customer service team has been super impressive. They are very hands on and seem to genuinely care about their client’s user experience. Looking forward to leveraging their system in helping our company stay better connected to our customers. Also Slavik is a great rep with Nextiva. He was very knowledgeable and helpful!

Would Recommend: Yes

They will take your money and not do…

They will take your money and not do there job! They do nothing they say. They mix up your information with others and breach their clients info. Quality of service a 00 support of service a 1 installation a 00 reliability is 3 00 features a 00. Overall rating 0-1. Horrible service I wouldn’t recommend at all!

They will take your money and not do there job! They do nothing they say. They mix up your information with others and breach their clients info. Quality of service a 00 support of service a 1 installation a 00 reliability is 3 00 features a 00. Overall rating 0-1. Horrible service I wouldn’t recommend at all!

Would Recommend: No
Curtis P.'s review forNextiva

UPDATE – THESE POSITIVE REVIEWS ARE ALL…

UPDATE – THESE POSITIVE REVIEWS ARE ALL FAKE – RUN FROM THIS COMPANY!! NEXTIVA IS A SCAM! NEXTIVA IS A SCAM – DO NOT USE! AVOID AT ALL COSTS. Their positive reviews are fake and nothing this company does is true or works as promised. RUN from Nextiva as fast as possible – THEY PAY FOR POSITIVE REVIEWS BECAUSE THEIR PRODUCTS DO NOT WORK. Trust me. They cost me and my company so much time, money and anguish. John Mason in the CEO’s Office then promised to fix everything and lied again and did nothing and ran away. You are a con man John Mason and the entire Nextiva operation. I will update with a website address to show all my communications with this CON MAN and this FRAUDULENT COMPANY! The FTC is investigating this company because ALL THEIR REVIEWS ARE FAKE ALL OVER THE WEB. THEY ARE A SCAM!!!! DO NOT USE NEXTIVA. UPDATE: I set up a website that is NextivaScam dot com. I will post all of my communications there to show that this company should be shut down! They are CON MEN! UPDATE: Nextiva’s legal team sent me a Cease & Desist on the website. It’s sad that they don’t spend their time taking down the fake reviews and fixing their fraud! See NextivaScam dot com for more information!

UPDATE – THESE POSITIVE REVIEWS ARE ALL FAKE – RUN FROM THIS COMPANY!! NEXTIVA IS A SCAM!

NEXTIVA IS A SCAM – DO NOT USE! AVOID AT ALL COSTS. Their positive reviews are fake and nothing this company does is true or works as promised. RUN from Nextiva as fast as possible – THEY PAY FOR POSITIVE REVIEWS BECAUSE THEIR PRODUCTS DO NOT WORK. Trust me. They cost me and my company so much time, money and anguish. John Mason in the CEO’s Office then promised to fix everything and lied again and did nothing and ran away. You are a con man John Mason and the entire Nextiva operation. I will update with a website address to show all my communications with this CON MAN and this FRAUDULENT COMPANY! The FTC is investigating this company because ALL THEIR REVIEWS ARE FAKE ALL OVER THE WEB. THEY ARE A SCAM!!!! DO NOT USE NEXTIVA. UPDATE: I set up a website that is NextivaScam dot com. I will post all of my communications there to show that this company should be shut down! They are CON MEN!

UPDATE: Nextiva’s legal team sent me a Cease & Desist on the website. It’s sad that they don’t spend their time taking down the fake reviews and fixing their fraud! See NextivaScam dot com for more information!

Pros: None - THEY ARE A SCAM.
Cons: Run from this company.
Would Recommend: No

The software is down it seems weekly….

The software is down it seems weekly. Customer service is a joke, every call is the same 1 hour on the phone and you are told it is your fault. The Dedicated Account Managers are lip service and don’t answer eMails or return calls. If you want to cancel service they simply ignore you and hope they can wait you out.

The software is down it seems weekly. Customer service is a joke, every call is the same 1 hour on the phone and you are told it is your fault.

The Dedicated Account Managers are lip service and don’t answer eMails or return calls.

If you want to cancel service they simply ignore you and hope they can wait you out.

Pros: None.
Cons: Bad Customer Service.
Would Recommend: No
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Provider Overview

If your business is searching for only the best, then Nextiva should be the first option you consider. Originally founded by CEO Tomas Gorny in 2006, Nextiva has yet to slow down with year after year of innovation. By 2008, Nextiva was up and running with early customers, and they now provide service to over 150,000 businesses nationwide. Nextiva’s unique cloud solutions allow companies of any size to establish the most capable and robust communication system possible from small to midsize business, up to airlines that routinely make international flights, and even automobile manufacturers.

With a reputation as one of the top companies to work for, Nextiva offers a warm and positive atmosphere that extends to their client base, too. Nextiva has won multiple awards for their outstanding in-house customer service, with friendly helpful agents and minimal downtime for users when it matters most.

Nextiva is highly regarded for its innovation; the provider is constantly changing the business communications land scape and introducing revolutionary products and solutions. NextOS, the all-in one communication platform, puts Nextiva in a class of its own.

Nextiva Pricing:

Available Nextiva Plans and Pricing

Office Pro – $19.95/mo

  • Cloud PBX
  • Free Number Porting
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text*
  • Barge In

Office Pro Plus – $22.95

  • All Office Pro features, plus:
  • Professionally Recorded Greeting (1)
  • Call Me Now
  • Conference Bridge
  • Nextiva Mobile App
  • Team Presence
  • Business SMS

Office Enterprise – $29.95

  • All Office Pro Plus features, plus
  • Professionally Recorded Greeting (3)
  • Call Recording
  • Nextiva Anywhere
  • Business SMS

Other Features From Nextiva Include:

  • Unlimited Calling and Faxing
  • Unlimited Long Distance
  • US & Global, 100% In-House Customer Support
  • Multi-Tiered Auto Attendants
  • Call Forwarding, Waiting, ID
  • HD Voice
  • No Setup or Activation Fees
  • Push to Talk
  • Group Paging
  • User-Friendly Web Interface
  • Dial by Name Directory
  • Setup Wizard
  • Voicemail to Email
  • Presence on Multiple Devices
  • Shared Line Appearance
  • Unlimited Hunt Groups
  • Call Parking
  • Call Rating

Other Services From Nextiva Include:

  • Analytics
  • Call Center
  • PBX SIP Trunking
  • Nextiva Connect
  • Nextiva vFax
  • Nextiva Drive

Editor’s Bottom Line of Nextiva:

It should come as no surprise to hear that Nextiva frequently ranks top among user reviews of service providers. Nextiva offers compelling services and solutions at some of the best price points for the industry, all while maintaining a robust carrier-grade network with redundant data centers placed strategically around the country. Any business that requires an absolute complete package with unique, custom configurations will enjoy the level of service that Nextiva provides. Nextiva doesn’t just sell a phone system – they sell an entire experience and support network along with it.

Nextiva’s most popular plan is easily their Office Pro Plus cloud calling solution. With unlimited calling and high level Enterprise features at an affordable price point, Nextiva’s Office Pro Plus plan represents just how capable the provider’s entire product stack truly is. If your business requires a simple, inexpensive solution, then the basic Office Pro plan will supply the necessary features as well as a few you may not expect at such a low price point, and you won’t be breaking the bank at all. The entire deal is sweetened when you take Nextiva’s award-winning service and support into account.

Beyond just communications, Nextiva has continued to innovate and expand their offerings. Nextiva’s NextOS can help your business manage all systems under one unique, proprietary management portal. In fact, NextOS can be considered an entire operating system for your communications setup.

Nextiva also offers PBX SIP trunking for any business that wants to take advantage of legacy solutions, as well as Nextiva Drive for cloud storage and Nextiva vFAX for internet faxing. At the end of the day, Nextiva is one of the most well-rounded Unified Communication providers on the market. The combination of a diversified solution portfolio, unmatched service and support, and a robust network create a recipe for success.

Screenshots
  • Nextiva Voice User Portal Overview
    Nextiva Voice User Portal Overview
  • Nextiva Analytics Dashboard
    Nextiva Analytics Dashboard
  • Nextiva Analytics - Survey Responses
    Nextiva Analytics - Survey Responses
  • Nextiva Chat
    Nextiva Chat
  • Nextiva Surveys - Builder
    Nextiva Surveys - Builder
  • Nextiva Surveys - Manage Surveys
    Nextiva Surveys - Manage Surveys
  • Nextiva Calendar
    Nextiva Calendar
  • Nextiva CRM with Call Pop
    Nextiva CRM with Call Pop
  • Nextiva CRM with Sentiment Analysis
    Nextiva CRM with Sentiment Analysis

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