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Nextiva

Nextiva Verified Reviews & Ratings

Scottsdale, AZ
If your business is searching for only the best, then Nextiva should be the first option you consider. Originally...
2006
Year Founded
92%
Recommend It
563
User Reviews
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Our company has been using Nextiva for…

Our company has been using Nextiva for about 6 months now and I would recommend them due to the stability of the platform and great support from reps like Marissa Kelly who worked with me patiently and kindly resolving the several issues I brought up. Nextiva is definitely an improvement in quality of service compared to other VOIP providers we have tried. Even in the rare case when something goes wrong or we are not sure how to set up a feature or option, support is always able to help and explain our options in a friendly manner!

Our company has been using Nextiva for about 6 months now and I would recommend them due to the stability of the platform and great support from reps like Marissa Kelly who worked with me patiently and kindly resolving the several issues I brought up. Nextiva is definitely an improvement in quality of service compared to other VOIP providers we have tried. Even in the rare case when something goes wrong or we are not sure how to set up a feature or option, support is always able to help and explain our options in a friendly manner!

Pros: Great support, easy setup, reliable service.
Cons: Great support, easy setup, reliable service.
Would Recommend: Yes
Sarah D.'s review forNextiva

We have been a customer of Nextive for…

We have been a customer of Nextive for over a year and today I was blown away at the service I received from Marissa Kelley. So much so, that I insisted on connecting her with my colleague before disconnecting so that she could assist him with an issue he was experiencing. Marissa is smart, hard working, and goes the extra mile. She solved my issue with ease and was quite creative with her approach. She is a valuable asset to Nextiva and I would love to speak with her each time I call in.

We have been a customer of Nextive for over a year and today I was blown away at the service I received from Marissa Kelley. So much so, that I insisted on connecting her with my colleague before disconnecting so that she could assist him with an issue he was experiencing. Marissa is smart, hard working, and goes the extra mile. She solved my issue with ease and was quite creative with her approach. She is a valuable asset to Nextiva and I would love to speak with her each time I call in.

Would Recommend: Yes

My first communication with nextivia…

My first communication with nextivia support was very satisfactory. Dmitriy Orel was very considerate knowledgeable and efficient. Dmitriy took the time to make sure i fully understood the installation and installation progress. He also set our phone system to specifically meet our companies needs.

My first communication with nextivia support was very satisfactory. Dmitriy Orel was very considerate knowledgeable and efficient. Dmitriy took the time to make sure i fully understood the installation and installation progress.
He also set our phone system to specifically meet our companies needs.

Would Recommend: Yes
Rachel C.'s review forNextiva

Vita P. was amazing during my…

Vita P. was amazing during my onboarding process. She was patient during every one of my 5,000 questions and made sure that all the features I sought were enabled. She even helped me solve an issue I had with our prior provider. I was honestly sad to have to say goodbye to her after we were done. Thank you Vita for making our transition smooth and enjoyable!

Vita P. was amazing during my onboarding process. She was patient during every one of my 5,000 questions and made sure that all the features I sought were enabled. She even helped me solve an issue I had with our prior provider. I was honestly sad to have to say goodbye to her after we were done. Thank you Vita for making our transition smooth and enjoyable!

Would Recommend: Yes

I’ve been with Nextiva for years. We…

I’ve been with Nextiva for years. We have no other phone service (not even a cell phone), and so we are totally dependent on Nextiva. I noticed some extremely unusual incoming activity that suggested to me that some bad dude had hacked into some of my older Cisco model phones. In checking our usage records that was what had happened, and there were numerous outgoing international phone calls on my Nextiva account. Matt Merhulik was the tech guru who resolved this unusual situation. It took a lot of work, about 2.5 hours, but he got all of our phones “cleaned out” from the hacking that had been done. I’m not a techie and so my description is in lay person terminology. Matt should be the employee of the month. Totally professional, friendly, extremely knowledgeable, and the bottom line is that he cleaned up the mess. Nextiva has also removed all of those bogus international calls. If you want a good full service VOIP company, Nextiva is it. And with Matt (and others, I’m sure) their tech support is top notch.

I’ve been with Nextiva for years. We have no other phone service (not even a cell phone), and so we are totally dependent on Nextiva.

I noticed some extremely unusual incoming activity that suggested to me that some bad dude had hacked into some of my older Cisco model phones. In checking our usage records that was what had happened, and there were numerous outgoing international phone calls on my Nextiva account.

Matt Merhulik was the tech guru who resolved this unusual situation. It took a lot of work, about 2.5 hours, but he got all of our phones “cleaned out” from the hacking that had been done. I’m not a techie and so my description is in lay person terminology.

Matt should be the employee of the month. Totally professional, friendly, extremely knowledgeable, and the bottom line is that he cleaned up the mess. Nextiva has also removed all of those bogus international calls.

If you want a good full service VOIP company, Nextiva is it. And with Matt (and others, I’m sure) their tech support is top notch.

Pros: outstanding tech support.
Cons: always like things to be cheaper.
Would Recommend: Yes

Marissa (Kelley, I think) was VERY…

Marissa (Kelley, I think) was VERY helpful. She is extremely personable and friendly. She has a great attitude!!! I find, these days, that customer service has all but disappeared. It is so nice to run across people like Marissa who are eager to help and solve the issue at hand. I hope you are paying her enough to keep her around. Her attitude is infectious and would rub off on others if she were placed in a supervisory position. Congratulations to whomever hired her! Don’t let her go.

Marissa (Kelley, I think) was VERY helpful. She is extremely personable and friendly. She has a great attitude!!! I find, these days, that customer service has all but disappeared. It is so nice to run across people like Marissa who are eager to help and solve the issue at hand.

I hope you are paying her enough to keep her around. Her attitude is infectious and would rub off on others if she were placed in a supervisory position.

Congratulations to whomever hired her! Don’t let her go.

Would Recommend: Yes

I had a set-up (gone wrong) on 4/19/19…

I had a set-up (gone wrong) on 4/19/19 with nextiva, which was very frustrating. My office was without phone service for a full day. Called the next day and Mesrop was very patient and helpful. He made sure I understood everything he did to assist me and all was correct. Excellent Customer Service!

I had a set-up (gone wrong) on 4/19/19 with nextiva, which was very frustrating. My office was without phone service for a full day. Called the next day and Mesrop was very patient and helpful. He made sure I understood everything he did to assist me and all was correct. Excellent Customer Service!

Would Recommend: Yes
Jim M.'s review forNextiva

Nextiva is very responsive to any…

Nextiva is very responsive to any issues we need help with, both through the the online chat feature and on the phone. Recently we had a few issues which we needed assistance with. I got connected Mariia Motuzynska. Seriously, the service was fantastic. Mariia was VERY knowledgeable & thorough, more so than you would expect from a general support operator. Thank you.

Nextiva is very responsive to any issues we need help with, both through the the online chat feature and on the phone. Recently we had a few issues which we needed assistance with. I got connected Mariia Motuzynska. Seriously, the service was fantastic. Mariia was VERY knowledgeable & thorough, more so than you would expect from a general support operator. Thank you.

Pros: Great Service.
Cons: None.
Would Recommend: Yes

Our company decided to make the switch…

Our company decided to make the switch to Nextiva as we were experiencing serious customer service issues with our previous provider. After extensive research, we found Nextiva to be the best priced provider that offered the options we desired. Our onboarding representative Vita P. was amazing during our transition process. She had no issue answering my many questions. I was genuinely sad to have to say goodbye to her when our account set up was complete. Thank you Nextiva for making our transition easy and hassle free an thanks Vita for putting up with my crazy.

Our company decided to make the switch to Nextiva as we were experiencing serious customer service issues with our previous provider. After extensive research, we found Nextiva to be the best priced provider that offered the options we desired. Our onboarding representative Vita P. was amazing during our transition process. She had no issue answering my many questions. I was genuinely sad to have to say goodbye to her when our account set up was complete. Thank you Nextiva for making our transition easy and hassle free an thanks Vita for putting up with my crazy.

Would Recommend: Yes

Worked with Victor L today on a phone…

Worked with Victor L today on a phone issue via chat. Victor took his time to work through the problem. Completed a factory reset and much more smoothly. Resolved issue and now my system works again! It took some time but he got me up and running again quickly enough. Victor was patient with me and explained the procedures satisfactorly.

Worked with Victor L today on a phone issue via chat. Victor took his time to work through the problem. Completed a factory reset and much more smoothly. Resolved issue and now my system works again! It took some time but he got me up and running again quickly enough. Victor was patient with me and explained the procedures satisfactorly.

Would Recommend: Yes
Nick T.'s review forNextiva

Nikita K was an awesome support person….

Nikita K was an awesome support person. Efficient, friendly and provided service with a great attitude, almost didn’t feel like work! almost… haha thanks Nikita! My company has been a customer of Nextiva for several years and even work with Nextiva on a B2B basis, I personally like the product and look forward to new innovations down the line!

Nikita K was an awesome support person. Efficient, friendly and provided service with a great attitude, almost didn’t feel like work! almost… haha thanks Nikita! My company has been a customer of Nextiva for several years and even work with Nextiva on a B2B basis, I personally like the product and look forward to new innovations down the line!

Would Recommend: Yes
Josh G.'s review forNextiva

Eugene S is by far the best customer…

Eugene S is by far the best customer service agent. He worked diligently to answer all my questions, and get everything taken care of. We have been trying to get something done for a year, and he did it in minutes! I recommend to promote him! He is serving this company in a manner that is top notch

Eugene S is by far the best customer service agent. He worked diligently to answer all my questions, and get everything taken care of. We have been trying to get something done for a year, and he did it in minutes! I recommend to promote him! He is serving this company in a manner that is top notch

Would Recommend: Yes
Paul L.'s review forNextiva

Ivan did an excellent and efficient job…

Ivan did an excellent and efficient job in teaching and helping us setup our holiday menus! Anytime we have contacted the customer support department they have been able to resolve our problem. They have made what we thought was a difficult process and made it an easy process for all my staff to follow. Thank you

Ivan did an excellent and efficient job in teaching and helping us setup our holiday menus! Anytime we have contacted the customer support department they have been able to resolve our problem. They have made what we thought was a difficult process and made it an easy process for all my staff to follow. Thank you

Would Recommend: Yes
Jared N.'s review forNextiva

I contacted support for help blocking a…

I contacted support for help blocking a phone number and Nikita K. helped out tremendously! He was able to answer my questions as well as block the number for everyone in our company. He was fast and efficient with making the change to our account. I always have a good experience with Nextiva support whenever I need help with anything.

I contacted support for help blocking a phone number and Nikita K. helped out tremendously! He was able to answer my questions as well as block the number for everyone in our company. He was fast and efficient with making the change to our account. I always have a good experience with Nextiva support whenever I need help with anything.

Pros: Very helpful.
Cons: None.
Would Recommend: Yes

I love that at any time if I have a…

I love that at any time if I have a question that needs to be answered I can reach out via chat, ask my question and still be working on other projects. Nick K was a great help today. He was able to explain some of the reporting questions I had. I’ve used the chat function quite a bit since we have implemented our call center. I’ve always good experiences.

I love that at any time if I have a question that needs to be answered I can reach out via chat, ask my question and still be working on other projects. Nick K was a great help today. He was able to explain some of the reporting questions I had. I’ve used the chat function quite a bit since we have implemented our call center. I’ve always good experiences.

Would Recommend: Yes
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Provider Overview

If your business is searching for only the best, then Nextiva should be the first option you consider. Originally founded by CEO Tomas Gorny in 2006, Nextiva has yet to slow down with year after year of innovation. By 2008, Nextiva was up and running with early customers, and they now provide service to over 150,000 businesses nationwide. Nextiva’s unique cloud solutions allow companies of any size to establish the most capable and robust communication system possible from small to midsize business, up to airlines that routinely make international flights, and even automobile manufacturers.

With a reputation as one of the top companies to work for, Nextiva offers a warm and positive atmosphere that extends to their client base, too. Nextiva has won multiple awards for their outstanding in-house customer service, with friendly helpful agents and minimal downtime for users when it matters most.

Nextiva is highly regarded for its innovation; the provider is constantly changing the business communications land scape and introducing revolutionary products and solutions. NextOS, the all-in one communication platform, puts Nextiva in a class of its own.

Nextiva Pricing:

Available Nextiva Plans and Pricing

Office Pro – $19.95/mo

  • Cloud PBX
  • Free Number Porting
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text*
  • Barge In

Office Pro Plus – $22.95

  • All Office Pro features, plus:
  • Professionally Recorded Greeting (1)
  • Call Me Now
  • Conference Bridge
  • Nextiva Mobile App
  • Team Presence
  • Business SMS

Office Enterprise – $29.95

  • All Office Pro Plus features, plus
  • Professionally Recorded Greeting (3)
  • Call Recording
  • Nextiva Anywhere
  • Business SMS

Other Features From Nextiva Include:

  • Unlimited Calling and Faxing
  • Unlimited Long Distance
  • 100% US-Based Customer Support
  • Multi-Tiered Auto Attendants
  • Call Forwarding, Waiting, ID
  • HD Voice
  • No Setup or Activation Fees
  • Push to Talk
  • Group Paging
  • User-Friendly Web Interface
  • Dial by Name Directory
  • Setup Wizard
  • Voicemail to Email
  • Presence on Multiple Devices
  • Shared Line Appearance
  • Unlimited Hunt Groups
  • Call Parking
  • Call Rating

Other Services From Nextiva Include:

  • Analytics
  • Call Center
  • PBX SIP Trunking
  • Nextiva Connect
  • Nextiva vFax
  • Nextiva Drive

Editor’s Bottom Line of Nextiva:

It should come as no surprise to hear that Nextiva frequently ranks top among user reviews of service providers. Nextiva offers compelling services and solutions at some of the best price points for the industry, all while maintaining a robust carrier-grade network with redundant data centers placed strategically around the country. Any business that requires an absolute complete package with unique, custom configurations will enjoy the level of service that Nextiva provides. Nextiva doesn’t just sell a phone system – they sell an entire experience and support network along with it.

Nextiva’s most popular plan is easily their Office Pro Plus cloud calling solution. With unlimited calling and high level Enterprise features at an affordable price point, Nextiva’s Office Pro Plus plan represents just how capable the provider’s entire product stack truly is. If your business requires a simple, inexpensive solution, then the basic Office Pro plan will supply the necessary features as well as a few you may not expect at such a low price point, and you won’t be breaking the bank at all. The entire deal is sweetened when you take Nextiva’s award-winning service and support into account.

Beyond just communications, Nextiva has continued to innovate and expand their offerings. Nextiva’s NextOS can help your business manage all systems under one unique, proprietary management portal. In fact, NextOS can be considered an entire operating system for your communications setup.

Nextiva also offers PBX SIP trunking for any business that wants to take advantage of legacy solutions, as well as Nextiva Drive for cloud storage and Nextiva vFAX for internet faxing. At the end of the day, Nextiva is one of the most well-rounded Unified Communication providers on the market. The combination of a diversified solution portfolio, unmatched service and support, and a robust network create a recipe for success.

Screenshots
  • Nextiva Voice User Portal Overview
    Nextiva Voice User Portal Overview
  • Nextiva Analytics Dashboard
    Nextiva Analytics Dashboard
  • Nextiva Analytics - Survey Responses
    Nextiva Analytics - Survey Responses
  • Nextiva Chat
    Nextiva Chat
  • Nextiva Surveys - Builder
    Nextiva Surveys - Builder
  • Nextiva Surveys - Manage Surveys
    Nextiva Surveys - Manage Surveys
  • Nextiva Calendar
    Nextiva Calendar
  • Nextiva CRM with Call Pop
    Nextiva CRM with Call Pop
  • Nextiva CRM with Sentiment Analysis
    Nextiva CRM with Sentiment Analysis

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