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Nextiva Chat

Nextiva Chat Verified Reviews & Ratings

If your business is in the search for nothing but the best, then Nextiva should be the first option...
2006
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Provider Overview

If your business is in the search for nothing but the best, then Nextiva should be the first option you consider. Originally founded by CEO Tomas Gorny in 2006, Nextiva has yet to slow down with year after year of innovation. By 2008, Nextiva was up and running with early customers, and by 2017 they now provide service to over 100,000 customers worldwide. Nextiva’s unique cloud solutions allow any size company to establish the most capable and robust communication system possible – from the starting small to midsize business, up to airlines that routinely make international flights, and even Japanese-based automobile manufacturers.

With a reputation for one of the top companies to work for, Nextiva offers a warm and positive atmosphere that even extends to their client base. Nextiva has won multiple awards for their outstanding U.S. based, in house customer service, with both friendly helpful agents, and minimal downtime for users when it matters most. Innovation is also something Nextiva is highly regarded for, as the provider is constantly changing the landscape and introducing revolutionary solutions and products. Their next generation call center platform, NextOS and data analytic solutions put Nextiva in a class of their own.

 

Nextiva Chat Pricing and Services

 

Chat Basic – $10/mo

“All the basics”

  • Automatic Case Creation
  • Proactive Chat
  • Scheduling
  • Tab Notification of Unread Customer Message
  • Modal Notificaiton of Customer Chat
  • Unlimited Departments
  • Chat History

 

Chat Pro – $20/mo

“Most popular”

  • All Basic Features
  • Shortcuts
  • Chat Transfer
  • Round-Robin Distribution
  • Multiple Admins
  • Offline Chat
  • Custom Chat Limits (per user/department)
  • Avatars

Chat Enterprise – $35/mo

“Fully loaded”

  • All Pro Features
  • Unlimited Chat Instances (queue creation)
  • Queue Limit
  • Chat Builder
  • Chat Customization

 

Editor’s Bottom Line of Nextiva Chat

 

Nextiva is routinely one of our top choices when it comes to not only Business VoIP, but also CRM, analytics, and call center markets. This flexible provider seems to be able to juggle many different hats, and expand their industry leading portfolio even further. The same can absolutely be said for Nextiva’s Live Chat Software offering. The platform enables your business to provide customers with faster service by boosting overall efficiency throughout your contact center or sales team. Live Chat enables your business to provide users with the service they want – real-time, personal interactions with representatives.

With Nextiva’s Live Chat software, your business can embed the functionality directly into your website for them to access when they request help. But, Nextiva’s platform also makes it possible for your business to offer help proactively, and reach out to customers when they might need support the most. These chats can trigger on specific pages, or after specific actions like if a visitor has been on one page past a certain time limit. Managers can set different availability options as well, offering live chat at different hours, and providing offline forms for visitors to fill out to then be contact once a representative is back online.

Nextiva’s Live Chat software also provides your business with an internal chat enabling agents to collaborate on different customer cases and increase efficiency overall. An unlimited chat history also helps provide context, along with chat transcripts, real-time website monitoring, and even agent performance monitoring. Overall, just like with their other solutions, Nextiva provides your business with a complete platform to revolutionize the service you can provide. Nextiva offers some of the most compelling services and solutions at some of the best price points for the industry, all while maintaining a robust, carrier grade network with redundant data centers scattered around the country.

Nextiva’s strongest strengths lie within their absolute complete package, providing organizations with an advanced platform that combines multiple solutions into one application, known as NextOS. NextOS enables your business to access every single data point and every single interaction point from the same app, allowing users to manage all systems under one roof. Live Chat can of course be purchased along side Nextiva’s other products, or as a stand alone solution.

Screenshots
  • Nextiva ServiceCRM Case Chat
    Nextiva ServiceCRM Case Chat
  •  Nextiva Survey Management
    Nextiva Survey Management

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