iCore specializes in offering VoPI, Voice over Private Internet, solutions. Unlike VoIP, VOPI uses its own private, point-to-point circuits to carry voice and data. In doing this, the service is able to account for greater security, higher call quality, service superiority, and more advanced disaster recovery. iCore offers Hosted VOPI solutions that can be used to consolidate billing, increase mobility, and expand feature and function. The iCore solution fits users with 24/7/365 US based support, cost efficiency, direct access to professionals and experts, solutions based off cutting edge tech, and a host of features including DSL backup, Networking Monitoring System, Softphone, Websense Web Filer, Call Jump, and more. iCore prides themselves on offering reliability and multi-location/global support—meaning the solution and service is always available to you regardless of location.In terms of support resources, the provider offers a service overview, White Papers, Recording, iCore documents, Customer survey, Remote Support, and iCore University –a phone and web tutorial program. In regard to customer support methods, the provider offers submit a ticket, knowledge base, remote support, as well as support via email and phone. There is also an online portal and blog area available to users.