Easy Office Phone offers a number of Hosted PBX service plans that can be customized and scaled to the needs of the user. Service plans are divided by category of lines and how they are dispersed. There are three main categories, each with different specialization including:
Dedicated Lines: each employee receives a dedicated line that allows multiple incoming and outgoing calls with no busy signals; includes call centers, contact centers, web interface – ideal for higher level usage/moderate amount of users.
Shared Lines: all staff shares a pooled group of lines. User chooses how many lines to purchase – ideal for higher call usage/more users; includes four extensions and voicemail boxes included with each line and web interface.
Incoming Lines: all flexibility and feature of Hosted PBX designed for users that only need incoming calls – ideal for mobile users, can receive multiple incoming calls at once, no busy signals, and extension and voicemail box for each line, requires a minimum of 3 lines.
Though each of these options is tailored towards a specific need, each plan can also be implemented for various uses. Each plan comes equipped with unlimited long distance calling to the US and Canada.
Amongst these various plans, Easy Office Phone’s Hosted PBX service comes with a standard set of features including: Auto-Attendant, Business Hour Rules, Caller ID, Call Forwarding, Call Mentoring, Call Monitoring, Call Block, Call Labels, Call Park, Call Recording, Call Screening, Call Answer Security, Company Phone Directory, Departmental Ring Groups, Dial-by-Name Directory, Direct Dial Numbers, Directed Call Pickup, Employee Status Indicators, Employee Mobility, Do Not Disturb, Find Me/Follow Me, Free Calls Between Subscribers, Free Calls between Staff, Hunt Groups, Keep Phone Numbers, Live Call Transfers, Lower Hardware Costs, Message Waiting Indicators, Multiple Office, Multiple Phone Lines, Multiple Phone Numbers, No Busy Signals, North American Long Distance, Online Call Records, Operator Extensions, Paging & Intercom, Softphones, Special On-Hold Music, Unlimited Scalability, Voicemail Notifications, Voicemail, Voicemail-to-email, and Web Interface.
Aside from the many included features, Easy Office Phone also offers Optional add-on features—which are subject to additional individual monthly charges. These add-ons include: CRM and Salesforce.com Integration, Call Queuing, Call Recording (Server Side), Conference Bridge, Fax Service, International Virtual Numbers, Local Virtual Numbers, Professional Voice Recordings, Toll-free Service, Video Conferencing, and Virtual Calling Card. Each of these features can be added or removed at any time.
Support Options: All plans come with Easy Office Phone’s various informative and helpful tools that aid in answering any questions users may have. The provider has a Support Ticket option, which users can utilize to notify the provider if they experience a problem or have a question. Easy Office phone also offers Live Chat from 9:00 am until 8:00 pm EST, Monday-Friday. If users want a more direct approach, the provider also features customer service numbers for the US, Canada, and Toll Free(1-866-491-7639) between 9:00 am and 8:00 pm, Monday-Friday. Aside from these options, users also have access to VoIP FAQs, Office Phone user guides, Softphone user guides, X-Lite and Zoiper softphone setup, Bria iPhone and Android App setup, Voicemail user guide, router compatibility page, and 911 information.
Pricing: Pricing is determinant on the number of selected users as well as the plan selected.
Dedicated Lines: 1-3 Users- $34.99 per month (based on three year term, month-to-month rate also available) 4-7, 8-11, 12-15, and 15+ user options also available—pricing available upon request.
Shared Lines: 1-3 Users- $44.99 per month (based on three year term, month-to-month rate also available) 4-7, 8-11, 12-15, and 15+ user options also available—pricing available upon request.
Incoming Lines: 1-3 Users: $14.99 per month (based on three year term, month-to-month rate also available) 4-7, 8-11, 12-15, and 15+ user options also available—pricing available upon request.
As mentioned above, there are additional/optional features that can be added to service plans; however, pricing for these add-ons is determinant on the plan selected. Some of the optional/add-on features may be free depending on the plan selected. For more feature pricing information, users must submit a request for quotation (with the service plan and the features desired). Also, users should note that while these features are charged at a monthly rate, some are subject to additional per-minute rates where applicable.