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Digium

Digium Verified Reviews & Ratings

Huntsville, AL
Founded in 1999, this Alabama based provider offers a variety of products, solutions, and certifications. With Digium users can...
1999
Year Founded
67%
Recommend It
3
User Reviews
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VOIP call quality isn never very good…

VOIP call quality isn never very good compared to a real telephone line, but Digium’s is the best of a bad lot. About equal in quality to a 1970’s land line. The downside is that most of the features that our employees want to use, such as being able to change your voicemail message, can’t be done on the phone. You have to log onto Digium’s website, which requires creating an account, which requires giving them a ridiculously unnecessary amount of personal information. Most of our employees refuse to do it.

VOIP call quality isn never very good compared to a real telephone line, but Digium’s is the best of a bad lot. About equal in quality to a 1970’s land line.

The downside is that most of the features that our employees want to use, such as being able to change your voicemail message, can’t be done on the phone. You have to log onto Digium’s website, which requires creating an account, which requires giving them a ridiculously unnecessary amount of personal information. Most of our employees refuse to do it.

Pros: Not as bad as other VOIP serviecs.
Cons: Intrusive website.
Would Recommend: No

Easy to use as a smartphone, with…

Easy to use as a smartphone, with many similarities, so learning curve is short. I love seeing who has left me a voicemail….caller ID, how long the message was, date of call, how many voicemails…..not just a blinking light like the system I replaced. Another cool feature is that I can make calls thru my cell phone and customers think Im in the office, because the caller ID links to my desk phone.

Easy to use as a smartphone, with many similarities, so learning curve is short. I love seeing who has left me a voicemail….caller ID, how long the message was, date of call, how many voicemails…..not just a blinking light like the system I replaced. Another cool feature is that I can make calls thru my cell phone and customers think Im in the office, because the caller ID links to my desk phone.

Pros: ease of use, future proof, adding features, common sense menus.
Cons: never heard of Digium until we got their phones.
Would Recommend: Yes

Most people think a modern…

Most people think a modern telephone system is a wall cabinet and circuit cards, Digium is software into our existing server. Includes every feature imaginable Call Center, Unified Messaging, Call Record, Call Accounting, and I can press **2 while on my phone and transfer it to my smartphone. And it cost 60% of Mitel and Cisco. Love the full color touch screen D80 phone on my desk with company logo! It’s a cool phone and system.

Most people think a modern telephone system is a wall cabinet and circuit cards, Digium is software into our existing server. Includes every feature imaginable Call Center, Unified Messaging, Call Record, Call Accounting, and I can press **2 while on my phone and transfer it to my smartphone. And it cost 60% of Mitel and Cisco. Love the full color touch screen D80 phone on my desk with company logo! It’s a cool phone and system.

Pros: Touch screen phone, full color display.
Cons: lots to learn with so many features.
Would Recommend: Yes
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Provider Overview

Founded in 1999, this Alabama based provider offers a variety of products, solutions, and certifications. With Digium users can select both On-Site and Hosted Business Phone Systems via Switchvox Unified Communications and/or Asterisk Communication Solutions. Switchvox Systems offers both hosted and on-site UC  systems with full set of features—i.e. Call Queues, Interactive Voice Response (IVR), Conferencing, Faxing Voicemail, Music On Hold, Call Control, Call Routing, Administration and Tools, Switchvox Apps (Mobile, Firefox Integration, etc.), as well as Customer Service and Productivity tools. Separate from this Asterisk solutions include hardware—i.e. IP phones, Failover Appliances, Media Gateways, Telephony Cards, etc.—and software such as AsteriskNOW, Certified Asterisk, Custom IVR prompts, Licensing and Support, LumenVox Speech Engine, Cepstral Text-to-Speech, Echo Cancellation, G.729 Codec, and more. Aside from service offering Digium offers Training services through Online Courses and Instructor-led Courses, as well as Certifications (dCAP, dCAA). Customer Support is broken down by product (Switchvox, Asterisk, IP Phones, Telephony Cards, VoIP Gateways, etc.). There are also support resources like Knowledge Base, Get Answers (FAQs), and Open a Ticket available. Users can also contact support directly via toll-free number.

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