Founded in 1999, this Alabama based provider offers a variety of products, solutions, and certifications. With Digium users can select both On-Site and Hosted Business Phone Systems via Switchvox Unified Communications and/or Asterisk Communication Solutions. Switchvox Systems offers both hosted and on-site UC systems with full set of features—i.e. Call Queues, Interactive Voice Response (IVR), Conferencing, Faxing Voicemail, Music On Hold, Call Control, Call Routing, Administration and Tools, Switchvox Apps (Mobile, Firefox Integration, etc.), as well as Customer Service and Productivity tools. Separate from this Asterisk solutions include hardware—i.e. IP phones, Failover Appliances, Media Gateways, Telephony Cards, etc.—and software such as AsteriskNOW, Certified Asterisk, Custom IVR prompts, Licensing and Support, LumenVox Speech Engine, Cepstral Text-to-Speech, Echo Cancellation, G.729 Codec, and more. Aside from service offering Digium offers Training services through Online Courses and Instructor-led Courses, as well as Certifications (dCAP, dCAA). Customer Support is broken down by product (Switchvox, Asterisk, IP Phones, Telephony Cards, VoIP Gateways, etc.). There are also support resources like Knowledge Base, Get Answers (FAQs), and Open a Ticket available. Users can also contact support directly via toll-free number.
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