Comcast Verified Reviews & Ratings
Founded in 1963, this Philadelphia based provider offers XFinity Voice, a home phone system equipped with VoIP features. As such, the service is available via two plans, Voice Unlimited and Voice Local with More. The Unlimited Plan ($29.99/month for first 6 months) features unlimited local and long distance (nationwide) calling, voicemail, and calling features. The Local with More plan ($34.95/month) features unlimited local calling, 5¢ a minute nationwide calling, voicemail ($3.95/month), and calling features. Both plans feature free activation and include the same calling features—i.e. 3-Way Calling, Anonymous Call Rejection, Call Forwarding, Call Forwarding Selective, Call Return, Call Screening, Call Waiting, Caller ID, Caller ID Blocking per Call/Line, Caller ID w/ Call Waiting, Repeat Dialing, and Speed Dial. Additionally, users can select Carefree Minutes packages—Worldwide 300 ($14.95/month), Latin America 300 ($9.95/month), Western Europe 100 ($4.95/month), Mexico 100 ($4.95/month)/Mexico 300 ($9.95/month), or Asia 100 ($4.95/month). In regards to ease of use and setup, equipment and set up are done by Comcast’s technicians, whom also provide user guides and walk throughs. Comcast also issues a Customer Guarantee (30-Day Money Back Guarantee), which includes a variety of problem resolution solutions. Additionally, there is Signature Support available, which provides users with live tech support 24/7 via live chat, 855 number, and online community forum. Comcast also offers support services for users’ computers, networks, and hardware/equipment.