Cloudtalk

What is Cloudtalk?   Cloudtalk is a cloud call center software provider that focuses primarily on serving SMBs. CloudTalk has a...
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Provider Overview

What is Cloudtalk?

 
Cloudtalk is a cloud call center software provider that focuses primarily on serving SMBs. CloudTalk has a plethora of intelligent features including advanced voice analytics, auto and power dialer, smart IVR, call routing, and more. Cloudtalk has solutions for both inbound (Cloudtalk Support) and outbound (Cloudtalk Sales) contact centers and offers great value to SMBs, particularly with the “Essential” plan, which is more affordable than some of the bigger VoIP providers with many of the same features. Cloudtalk’s focus is to help businesses anticipate customer needs, decrease agent workload and increase efficiency by leveraging the pwer of artificial intelligence. Cloudtalk also offers a hosted PBX (Cloutalk Voice) solution which comes with advanced analytics, IVR, call recording, and more.

Cloudtalk Features 

Feature Starter Essential Expert Custom
Call Queuing  Yes Yes Yes Yes
Call Recording  Yes Yes Yes Yes
Internal calls / Extensions  Yes  Yes  Yes Yes
Voicemail Yes Yes Yes Yes
Mobile app Yes Yes Yes Yes
International numbers Yes Yes Yes Yes
Toll free numbers Yes Yes Yes Yes
Short numbers Yes Yes Yes Yes
Number porting Yes Yes Yes Yes
Fax to email Yes Yes Yes Yes
 Business hours Yes Yes Yes
 Personalized greetings & music Yes Yes Yes
 Internal phone number tags Yes Yes Yes
 SMS / Text messages Yes Yes Yes
 Conference calls Yes Yes Yes
 Call masking Yes Yes Yes
 Automated Call Distribution (ACD) Yes Yes Yes Yes
 Call Flow Designer Yes Yes Yes Yes
 Caller-based routing Yes Yes Yes
 Preferred agent Yes Yes Yes
 Automatic outbound caller ID Yes Yes Yes
 Ring groups Yes Yes Yes Yes
 Automated call redirection Yes Yes Yes
Interactive Voice Response (IVR) menu Yes Yes Yes
 VIP Queues Yes Yes Yes
 Skill-based routing Contact Cloudtalk Contact Cloudtalk Contact Cloudtalk
 Smart routing Yes Yes Yes Yes
 Ring on speakers Yes Yes Yes Yes
 Voicemail by email Yes Yes Yes Yes
 Click to Call Yes Yes Yes Yes
 Desktop notifications Yes Yes Yes Yes
 Callback Yes Yes Yes
 Smart detection of resolved missed calls Yes Yes
 Call tagging Yes Yes Yes
 Mandatory tagging Yes Yes
 Comment on calls Yes Yes Yes
Custom fields Yes Yes Yes
 Contact tagging Yes Yes Yes Yes
 Real-time customer card Yes Yes Yes
 After-call work Yes Yes Yes
 Blacklist Yes Yes Yes
 Transfer Yes Yes Yes
 Speech to text  Contact Cloudtalk Contact Cloudtalk
 Smart dialer Yes Yes
 Power dialer Yes Yes
Contact importer Yes Yes Yes Yes
 Contact history Yes Yes Yes Yes
 Shared contacts Yes Yes Yes Yes
 Contact details before picking up the call Yes Yes Yes Yes
 Create tasks directly from CloudTalk Yes Yes Yes
API Yes Yes Yes
 Workflow Automation Yes Yes Yes
 Access to developer API support Yes Yes Yes
 Integrations Yes Yes Yes
 Salesforce Service Cloud integration Yes Yes
 Salesforce Sales Cloud integration Yes Yes
 Call statistics Yes Yes Yes Yes
 Advanced analytics with unlimited history Yes Yes Yes
 Call monitoring (Call barging, Call whispering) Yes Yes
Agent reporting Yes Yes Yes
 Real-time client dashboard Yes Yes Yes
 CSAT Score  in progress  in progress
 Wallboard Yes Yes
 Custom reporting Yes
 Security Yes Yes Yes Yes
Online user management Yes Yes Yes Yes
 Unlimited concurrent calls Yes Yes
 Responsive web admin Yes Yes Yes Yes
 Single Sign-On (SSO) Yes Yes
 SQL Exporter Yes Yes Yes
Help center access Yes Yes Yes Yes
 Email support Yes Yes Yes Yes
 Phone support Yes Yes
 Onboarding coach Yes Yes
Dedicated account manager Yes
 SLA Yes

Cloudtalk Pricing & Plans

Plan Starter Essential Expert Custom
Price $20/user/mo $25/user/mo $40/user/mo *contact Cloudtalk
Min. Number of Users 1 1 1 1
Max. Number of Users  unlimited  unlimited  unlimited  unlimited
Phone number included in the plan  1 local number free  1 local number free  1 local number free  1 local number free
Price of each additional number per month  from $7.12  from $7.12  from $7.12  from $7.12
Max. number of callers in queue  unlimited  unlimited  unlimited  unlimited
Free inbound calls & internal calls (toll-free excluded)  yes  yes yes  yes
Storage for recordings  1 month  unlimited  unlimited  unlimited
Price of outbound calls  per min  per min  per min  contact Cloutalk

 

Screenshots
  • Cloudtalk Calling
    Cloudtalk Calling
  • Cloudtalk Dashboard
    Cloudtalk Dashboard

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