Awful audio quality, the software layout makes it very difficult to send text messages and/or listen to recorded calls. Some of my company’s profiles weren’t unable to take inbound calls. Customer service took a lot of valuable time to provide solutions to these problems. They even have problems when storing recorded calls, some of them get lost in the middle.
ChaseData Verified Reviews & Ratings
Unreliable texting and voice messaging…
Unreliable texting and voice messaging system. Sometimes texts disappear, contacts get scrambled, calls do not go through. Problems pop up out of nowhere (such as not being able to RECEIVE CALLS!) and customer service “patches” the issue but after a few weeks everything goes back to mayhem. Customer service is okay in terms of politeness, but not always reliable as to how the problem is solved or when (important problems have percisted for more than a week with no response).
The product is easy to use and allows…
The product is easy to use and allows us to effectively manage our call center operations.
From the reporting to real-time data, ChaseData helps meet our customer needs.
They are also quick to reply and assist with any administration functions we need assistance with.
The level of service we receive is amazing! Our Account Manager, Dan Cleary, is always happy to assist.
We have looked at other platforms, but continue to use Chase for its efficiency and sturdiness. It is truly the Ferrari of dialers.
The only con i would say is that it is a little little pricey above the competitors. There is an old saying is you do get what you pay for in business. It’s worth it.
I’ve worked with dialer companies for…
I’ve worked with dialer companies for 2 decades. While each have had their ups and downs, chase data has proven to be elite in all categories. Customer service is always there to help and does their best to accommodate problems in real time. The support staff has provided amazing service and maintained professionalism at all times.
Anyone using a dialer knows how stressful this sector can be, and downtime can feel like an eternity. I can’t stress enough how lucky we are to have the support from Chase data as they continue to be leaders in this industry. You guys rock!!!
Agent screens tend to freeze at times. We experience minor issues at times, but nothing that typically disrupts the overall flow for the day.
This software is not only affordable…
This software is not only affordable but able to do all the tasks we need to help our business succeed.
Even in the off chance it’s missing a function, I was able to contact Chase directly and their programming team was able to implement many of our suggestions to further increase how well it works for our company.
The support team has been nothing but helpful, willing to take time to walk each of our employees through the process of installing, or using, the software.
They pick up the phone within seconds, no 15 minute queues. They give you their phone extensions so you are able to speak to someone on a constant basis making it easier for you, and them, to get through the problem quicker.
We have tried other dialing software, and nothing has compared to the ease of use, and support we have gotten from Chase. Overall it’s been more than just a business transaction, it’s been a partnership with Chase that we plan on using from here on out!
Once in awhile you will run into a few bugs such as disconnecting or a button not working as intended, but even in those cases the support staff is quick to pick up the phone and help/fix your problem.
It has made our daily tasks and goals easier, quicker, and affordable.
I had worked with a number of Premise…
I had worked with a number of Premise Enterprise Dialers in the past and needed to find a powerful Hosted Based solution that could be managed from our main corporate office. We needed a system to be strong with Compliance (DNC) with local, state and Federal Regulations.
With the changing Economic trends and with tighter profit margins being pushed we needed to find a powerful solution that could drive and grow our Marketing Company without eating into all of the profits that were being generated.
After an intensive search for a replacement of our current Noble System Enterprise Dialer (Premise) we found that ChaseData Dialer was the best solution available. The features that ChaseData Dialer provided us fit our needs along with lowering our cost substantially.
Our Business activities include telemarketing, reservations, customer service, and travel agency groups with all needing a combination of Inbound and Outbound Calling with custom Campaign and Scripts needing to be built.
We needed to capture and easily access digital recordings of all inbound and outbound calls.
We have agents and managers that are located in local and remote offices along with remote agents running from their homes. These are all easily managed from any location within the ChaseData Dialer Solution.
I have no concerns as the system works exactly as it is designed to.
Although we had initial concerns over the stability of any Hosted Dialer System we found that was not an issue with the ChaseData Dialer Hosted System as they have built redundancy in the design of their network.
If technical issues had arisen it was more of a local service provider issue than with the ChaseData Dialer network.
This solution allowed us to maintain a solid Dialing platform for our organization while substantially reducing cost which is critical in these economic times.
Very Easy to Use , Extremely Reliable,…
Very Easy to Use , Extremely Reliable, Robust Features.
The customer tech support team is very responsive and knowledgeable.
We have been a long time customer of Chase Data Corporation.
We started using their predictive dialer product in 2003 when Call Center’s were premise based and T-1 driven.
What used to take 30-60 Days to add additional resources now takes literally hours.
We migrated to the Cloud Based CallCenterNow product in 2011 and it has helped us save money while also increasing our calling productivity.
The ability to easily add agents (remote and onsite) is very satisfying.
Also, over the years the developmental team has responded very quickly to our special report and feature enhancement requests.
Because the software it is Cloud Based you are sometimes at the mercy of your Internet Provider.
When we upgraded from 10 to 28 users we had to upgrade our cable modem bandwidth.
The Chase Data Technical Support team was very helpful in helping us resolve the bandwidth issues.
Cloud Based Call Center Software that is extremely reliable with robust features and reporting.
I am able to not only monitor agents…
I am able to not only monitor agents easily but also view their production.
This is a dialer that works on two levels.
It’s easy to use out of the box, while also being entirely customizable for whatever our needs are.
Compared to other dialer such as Five 9 we have been using, I just find it flows better.
If I have any questions support is there to help.
There is really not much I can say negative about the dialer.
I had an issue where it called the same state over and over.
I called support and they sorted it out quick. That’s about it.
Increased ROI. Increased contacts and sales. Reports. Call monitoring.
I have been in the call center business…
I have been in the call center business working for several large contact centers as a Call Center Manager and later as a consultant for the contact center industry.
I have used premise based systems from the likes of Aspect & Interactive Intelligence and recently for the past 3 years started to use hosted solutions like ViciDial , FIve9, and some of the others.
We where having many problems with Hosted Solutions and were thinking of moving back to a premise based solution until one of my colleagues had mentioned to me about ChaseData out of Florida.
We gave ChaseData a try 6 months ago and after about a week while trying to get it optimized to our needs I can only say this product is truly amazing. Here are my reasons.
Its very powerful with predictive dialing , inbound call handling and prioritizing as well as their reporting and list management features.
Secondly, you can customize it the way you want. It was easy to customize for me at least since I am in the business, and last but not least their call quality and the responsive speed of the software especially for the agents is excellent in my opinion.
I can only say they have a very good product and something I would highly recommend to others looking for a effective and very robust solution for their contact center needs. To the Tech Team at ChaseData Great Job ..!
I’ve used 2 other comparable…
I’ve used 2 other comparable predictive dialers, Five9 and Spitfire.
Also, I’m the systems administrator so I’m the one who has had to implemete each of these systems.
Chase Data BY FAR is the best dialer I’ve used and my salesman feel the same way. Mainly for its simplicity.
Five9 has more reporting options, but anyone who knows how to use excel doesn’t need to have to deal with them. Five9 isn’t bad, but this has run much smoother. And then spitfire… well, spitfire is just a pain in the cash.
Way too expensive to buy and to run month to month. The simplicity, functionality, ability and the overall appearance is quite simply perfect. The set up was incredibly fast, but there’s also plenty of room for tweaking if you wanted or felt like you needed to.
I LOVE how well I can monitor my reps. I can see a live feed of what’s on there screen if I need to, listen to calls and do all my coaching from my computer during the sales day.
The predictive dialer does a great job at handling calls, keeping my drop rate low but also keeps the calls running fast. #1 pro is the auto boost, which means that you can set it up so that if your calls aren’t coming in fast enough (outbound) then the system will automatically boost the number of lines calling out depending on your settings.
With spitfire, you could set it to drop rate or call ratio, but I burned through A LOT of leads, no, THOUSANDS of leads with both spitfire and Five9 because I had to manage it myself.
With this dialer you DO NOT have to babysit the speed, it runs as fast as you want it too automatically, not too fast and not too slow depending on how you want it to boost it. Seriously amazing!
The default caller IDs had a weird caller id name, so I recommend if you’re doing the trial to come prepared with your own numbers (you can put in whatever numbers you want, just like on Five9 or Spitfire).
Take advantage of the Trial! Seriously! It took MAYBE 20 minutes to set up and they didn’t make me listen to their long sales pitch beforehand, they just said “Here you go! Enjoy!” No credit card, nothing.
Which I thought was a pretty stupid business move, but they obviously earned my business. Very easily I might add, it was a very smooth transition bringing the leads over.
– via Capterra
With roots dating all the way back to 1996, ChaseData is a veteran within the call center software market. With a focus on providing advanced, yet easy to use call center software, ChaseData has found success in offering cloud delivered hosted call center software to businesses of all size.
ChaseData offers either inbound or outbound call center functionality, as well as a blended call center combining the two. Within their outbound functionality, ChaseData also offers powerful autodialers including progressive, preview, agentless and predictive dialing. Beyond just calling capabilities, ChaseData also offers support for omnichannel contact centers with SMS, chat, social media and email support.
ChaseData Pricing and Services
- Outbound Call Management
- Inbound Contact Center
- Blended Contact Center
- MultiChannel Contact Center
- Reporting and Analytics
Plans and Features
Small Business – $89 per user/mo
Enterprise-class outbound dialing plus powerful inbound ACD software suited for startups and small offices
- 1 Voice channel per agent
- Conference Call, Hold, Transfer, Monitoring
- List Management, Live Dashboard, Skill Set Assignment
- Preview dialing
- Progressive dialing
- Inbound Capability Included
- Auto Attendant & IVR
- Skills based routing
- Music on Hold
- Remote Agent Capability
- Personal Voice Mails & DID
- Standard Reporting Package
- Chat Support
- Email Support
- US & Canada Dialing
- UK, LATAM Historical Data
- 3 Months of Recordings
- At-Home Agent
- Multiple Location Support
- Live Call Transfer
Professional – $139 per user/mo
Custom made to maximize sales, lower payroll and decrease training time
- All Small Business Features, plus
- 4 Voice Channels per Agent
- 6 Months of Recordings
- Predictive dialing
- Trainee Mode for New Trainees
- Customized SIP Trunking
- Phone Support
- Zapier Integrations
- US, Canada, International Historical Data
Enterprise – $169 per user/mo
Secure and infinitely scalable enterprise solution engineered for high volume contact centers
- All Professional Features, plus
- 6 Voice Channels per Agent
- 1 Year of Recordings
- Agentless dialing
- Auto Leave Message on Voice Mail
- SOAP based Salesforce API
- Native API for Sugar CRM, Zoho and Oracle
Editor’s Bottom Line of ChaseData
One of the first things many shoppers will recognize is that ChaseData does not seem to offer the most cost-effective solution, especially for the smallest teams, with their plans beginning at $89 per user, per month. While this seems like a high barrier of entry, ChaseData manages to offer a true bang for your buck solution. They do so by including some of the most robust features even within their most basic offering. Small businesses looking for an inbound solution will still gain features like call recording, real-time reports, remote agent capability, skills based routing, and multiple location support for a powerful call center solution hosted in the cloud. Outbound call centers will gain access to powerful preview and progressive dialers.
In fact, ChaseData doesn’t limit their plans by leaving out specific features, but rather places limitations on features that grows based on the plan your business subscribes to. For example, the Small Business plan only gains 3 months of call recordings, while the Enterprise plan gains a full year of call recordings. The Small Business plan only offers one voice channel per agent, while the Enterprise plan offers 6 voice channels per agent. This makes ChaseData’s plans compelling for all different business sizes, without forcing smaller teams to pay extra just to gain access to some of the more critical features included in higher plans.
ChaseData’s plans are less about paying extra for more features, and more about the size of your business. Overall, ChaseData offers a compelling mix of solutions, covering both calling capabilities and even multichannel contact center support. Powerful outbound dialing tools, especially the incredibly powerful predictive dialing, make ChaseData’s outbound solution a true competitor in the market, meanwhile their inbound calling plans rival that of the biggest vendors in the space with automatic call distribution and intelligent skills-based routing.