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CallRail

CallRail Verified Reviews & Ratings

CallRail, the Atlanta, Georgia based call analytics and tracking provider, has been offering their services to over 50,000 companies...
2011
Year Founded
100%
Recommend It
19
User Reviews
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Its the easiest software I have ever…

Its the easiest software I have ever used in a professional setting where your business is able to record calls and play them back to multiple people. Many of us listen to them and are able to learn from them. Were also able to track whether or not they’re a good lead for our business or not, which is super helpful to know and keep tabs on. The one biggest con is you need internet access to listen to the call, which I understand but can be difficult at times. I dont really have many complaints about the software. Its great. I would use any other software for tracking phone calls in the work place.  

Its the easiest software I have ever used in a professional setting where your business is able to record calls and play them back to multiple people. Many of us listen to them and are able to learn from them.

Were also able to track whether or not they’re a good lead for our business or not, which is super helpful to know and keep tabs on.

The one biggest con is you need internet access to listen to the call, which I understand but can be difficult at times. I dont really have many complaints about the software. Its great.

I would use any other software for tracking phone calls in the work place.

 

Would Recommend: Yes

Provides invaluable insights into the…

Provides invaluable insights into the calls that we receive including; what their source was, keywords they searched for, location, etc. This has helped us immensely when we need to attribute leads to sources to determine ROI. I also like that our team can go in and review the calls, and provide coaching.  

Provides invaluable insights into the calls that we receive including; what their source was, keywords they searched for, location, etc.

This has helped us immensely when we need to attribute leads to sources to determine ROI.

I also like that our team can go in and review the calls, and provide coaching.

 

Would Recommend: Yes

Lots of integrations that all work…

Lots of integrations that all work really well (we frequently utilize WebHooks/Slack to instantly alert sales teams, and the HubSpot integration to get new calls logged into our CRM in real-time). Generating unique ad extension numbers and tracked number pools for landing pages used for paid advertising campaigns has been crucial to assessing performance through those channels, as well. We’ve also gotten pretty creative with developing call flows, which can be built out alongside your existing auto-attendant setup and utilize custom menus, scheduling (particularly useful for bi-coastal companies), round robin call distribution, and more. As a sales and marketing outsourcing and consulting firm, we have an agency-like setup with access to multiple accounts, so we can easily serve and administer call tracking for our clients from a single login, and grant selective access to other users. If you’re trying to patch holes in lead attribution for your marketing team or just want to ensure you’re never missing out on an opportunity coming from the phones, CallRail is your solution. Support documentation can sometimes take a couple of readthroughs to understand, and navigating the menus can be a little confusing on occasion. We’ve been able to automatically log our inbound call data and read between the lines on data like campaign sources to help justify sales and marketing spend. The marketing team sees benefit, the sales team catches more leads… CallRail is an all-around winning system.  

Lots of integrations that all work really well (we frequently utilize WebHooks/Slack to instantly alert sales teams, and the HubSpot integration to get new calls logged into our CRM in real-time).

Generating unique ad extension numbers and tracked number pools for landing pages used for paid advertising campaigns has been crucial to assessing performance through those channels, as well.

We’ve also gotten pretty creative with developing call flows, which can be built out alongside your existing auto-attendant setup and utilize custom menus, scheduling (particularly useful for bi-coastal companies), round robin call distribution, and more.

As a sales and marketing outsourcing and consulting firm, we have an agency-like setup with access to multiple accounts, so we can easily serve and administer call tracking for our clients from a single login, and grant selective access to other users.

If you’re trying to patch holes in lead attribution for your marketing team or just want to ensure you’re never missing out on an opportunity coming from the phones, CallRail is your solution.

Support documentation can sometimes take a couple of readthroughs to understand, and navigating the menus can be a little confusing on occasion.

We’ve been able to automatically log our inbound call data and read between the lines on data like campaign sources to help justify sales and marketing spend.

The marketing team sees benefit, the sales team catches more leads… CallRail is an all-around winning system.

 

Would Recommend: Yes

Callrail provides accurate, real-time…

Callrail provides accurate, real-time information on number of calls as well as date and time of calls, duration, missed calls , marketing source and call content . I wouldn’t want to have an Online Sales program without CallRail. Great value as well. No complaints at this time. Everything has gone smoothly after we started to understand how to set up the tracking numbers to our web pages, etc. I haven’t looked into tracking OSA return calls but would like more info on that. More training might be good but I’m satisfied so far.  

Callrail provides accurate, real-time information on number of calls as well as date and time of calls, duration, missed calls , marketing source and call content .

I wouldn’t want to have an Online Sales program without CallRail. Great value as well.

No complaints at this time. Everything has gone smoothly after we started to understand how to set up the tracking numbers to our web pages, etc.

I haven’t looked into tracking OSA return calls but would like more info on that. More training might be good but I’m satisfied so far.

 

Would Recommend: Yes

Customer support is excellent when we…

Customer support is excellent when we have an issue. The platform is very user-friendly; our clients and staff picked it up very easily. Initially setting up clients was a bit confusing; we had to relaunch after we set our clients up. It wasn’t too hard, we just missed it initially.  

Customer support is excellent when we have an issue.

The platform is very user-friendly; our clients and staff picked it up very easily.

Initially setting up clients was a bit confusing; we had to relaunch after we set our clients up.

It wasn’t too hard, we just missed it initially.

 

Would Recommend: Yes
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Provider Overview

CallRail, the Atlanta, Georgia based call analytics and tracking provider, has been offering their services to over 50,000 companies since their initial inception in 2001. Ranked as one of the 500 fastest-growing private companies in the U.S. by Inc. Magazine, CallRail has managed to solidify their position in the call tracking market as a top choice for SMBs.

CallRail offers the standard features users would expect from a call tracking and analytics solution, but also goes a bit further with unique features like the ability to track visitor’s interactions with your website, every step of the way. With affordable monthly plans, CallRail offers a compelling solution for even the smallest teams to gain a new marketing advantage.

 

CallRail Pricing and Services

 

Starter – $30/mo (Most popular plan)

Included features:

  • Complete Call Analytics
  • Campaign Tracking
  • Keyword & Visitor Tracking
  • Call Recording
  • Live Call Dashboard
  • Custom Call Flows
  • Conversation Intelligence
  • Google Analytics Integration
  • Google AdWords Integration
  • Integrations & API
  • Local and Toll Free Numbers
  • Dynamic Number Insertion
  • Complete Visitor Timeline
  • Live Call Dashboard
  • Unlimited Company Accounts
  • Unlimited User Accounts
  • Real-Time Call Statistics
  • Email Call Notifications
  • Custom Call Flow Builder
  • Block & Filter Calls
  • Automated Call Scoring
  • WordPress Plugin
  • Whisper Messages
  • Easy Data Export
  • Form Tracking

Included Usage:

  • 10 Local Numbers
  • 500 Local Minutes
  • 100 Text Messages

Pro – $130/mo

Included features:

  • All Starter Features, plus
  • Live Call Monitoring
  • Premium Integrations
  • Custom Logo & Branding
  • White Label Subdomain

Included Usage:

  • 20 Local Numbers
  • 2,500 Local Minutes
  • 500 Text Messages

Elite – Requires Quote

Included Features:

  • All Pro Features, plus
  • Designed for high volume
  • Managed account setup
  • Invoice & PO billing available

Included Usage:

  • Custom plans designed to fit your specific requirements
  • Plans tailored to each individual business

 

Editor’s Bottom Line on CallRail

 

CallRail is easily one of the strongest choices for any small to midsize business that is looking to gain deep insights into their marketing campaigns, and overall customer satisfaction. Starting at only $30 a month, businesses can access to an impressive list of features, with even the most important tools offered at such a low price point. One of CallRail’s truly unique features, the machine learning powered Automated Call Scoring functionality, which ranks the quality of the lead, is even provided within their most basic plan.

Users also gain access to robust functionality like a custom call flow builder to direct callers to the agent or representative best equipped to handle their inquiry. With other great features like Whisper Messages to agents during calls, the ability to block and filter calls, and conversation intelligence, your business can completely revolutionize the level of service representatives are able to provide. But beyond just improving customer satisfaction, CallRail’s main service is in Call Tracking.

Dynamic Number Insertion automatically assigns a new number to each individual campaign both online and offline in order to gain deep insight into the success, or lack of, in different marketing campaigns. But CallRail doesn’t stop there, with intense keyword tracking, and a complete Visitor Timeline to understand how customers and clients interact with your business’s website. CallRail manages to squeeze all of this right into their most basic plan.

But beyond just features, CallRail users receive different usage limitations based on their plan of choice, with the even the most basic plan offering a generous 10 phone numbers, 500 local minutes and 100 text messages. While their focus may be on the SMB side of the market, CallRail does also offer an Elite plan, custom tailored to your business and its specific requirements. Overall, CallRail offers both an affordable and feature packed solution accessible to any business of any size.

Screenshots
  • Acquisition Graphs and Charts
    Acquisition Graphs and Charts
  • Call Activity
    Call Activity
  • Acquisition Tab
    Acquisition Tab
  • Help Page
    Help Page
  • Dashboard
    Dashboard

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