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Broadview Networks

Broadview Networks Verified Reviews & Ratings

With over 20 years of service experience, Broadview Networks has grown from a legacy telephony provider, shifting their focus...
1996
Year Founded
89%
Recommend It
19
User Reviews
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They got us! Came in and had us…

They got us! Came in and had us thinking this was the best thing since sliced bread. Does not do 75% of things we needed it to do that we were told it would do. Get told one thing and then a month later you hear “We never said that”. Because of dissatisfaction we were told ” We are going to give you a free month”. NOT!! Now its “Only certain parts of your service are free” They are ignorant liars!!!!

They got us! Came in and had us thinking this was the best thing since sliced bread. Does not do 75% of things we needed it to do that we were told it would do. Get told one thing and then a month later you hear “We never said that”. Because of dissatisfaction we were told ” We are going to give you a free month”. NOT!! Now its “Only certain parts of your service are free” They are ignorant liars!!!!

Pros: None.
Cons: Everything.
Would Recommend: No

We have been a customer of BROADVIEW…

We have been a customer of BROADVIEW NETWORKS (for home phone service) since 2003 paid our bill every month on time!!! And boy let me tell you we have seen our bill go from $40-$80 in the span of three years but being in the Adirondack Mountains well we just don’t have a choice!!!! Then on September 27, 2017 somebody goes ahead and disconnect our home phone don’t know what the reason was but we can’t seem to get it back! It is now November 9, 2017 and still nobody can help us… But pay your bill on time or else you will get disconnected or pay your bill and get disconnected anyway they’re awesome… being totally facetious!!!!!!!!!

We have been a customer of BROADVIEW NETWORKS (for home phone service) since 2003 paid our bill every month on time!!! And boy let me tell you we have seen our bill go from $40-$80 in the span of three years but being in the Adirondack Mountains well we just don’t have a choice!!!! Then on September 27, 2017 somebody goes ahead and disconnect our home phone don’t know what the reason was but we can’t seem to get it back! It is now November 9, 2017 and still nobody can help us… But pay your bill on time or else you will get disconnected or pay your bill and get disconnected anyway they’re awesome… being totally facetious!!!!!!!!!

Pros: None.
Cons: Everything about Broadview.
Would Recommend: No

Nice to be able to speak with support…

Nice to be able to speak with support reps who are knowledgeable and helpful. Not easy to receive in this day and age.

Nice to be able to speak with support reps who are knowledgeable and helpful. Not easy to receive in this day and age.

Pros: very good support system.
Cons: None.
Would Recommend: Yes

We are happy with Broadview…

We are happy with Broadview Networks.

We are happy with Broadview Networks.

Would Recommend: Yes

Great tech service who have help on…

Great tech service who have help on phone installation all day.

Great tech service who have help on phone installation all day.

Would Recommend: Yes
Jamie R.'s review forBroadview Networks

We have had the best experience…

We have had the best experience with Broadview! The portal is very easy to navigate and use. Hardly ever have to contact customer service and if I do it is for help learning how to use a feature. We never have any tech support issues with Broadview!

We have had the best experience with Broadview! The portal is very easy to navigate and use. Hardly ever have to contact customer service and if I do it is for help learning how to use a feature. We never have any tech support issues with Broadview!

Pros: Easy to learn and use!.
Cons: None.
Would Recommend: Yes

I like the cloud based system but…

I like the cloud based system but because of support I am going to check other services at the end of my contract. It is very difficult to understand the customer service and Broadview’s system if you have issues not everyone can see. You are transferred to multiple departments for help. Also, when support says they are going to call back and let you know the issue has been resolved or not you aren’t always notified. I have been battling for years to get my billing straight. I do believe we are finally at the point of getting it straight as I have been working with my rep (Warren Rochester) very closely and he is finally getting it corrected. They will refund any “bad” charges but you shouldn’t have to go through that in the beginning. We recently moved to another building and with hard work that went smooth after keeping on top of things.

I like the cloud based system but because of support I am going to check other services at the end of my contract. It is very difficult to understand the customer service and Broadview’s system if you have issues not everyone can see. You are transferred to multiple departments for help. Also, when support says they are going to call back and let you know the issue has been resolved or not you aren’t always notified. I have been battling for years to get my billing straight. I do believe we are finally at the point of getting it straight as I have been working with my rep (Warren Rochester) very closely and he is finally getting it corrected. They will refund any “bad” charges but you shouldn’t have to go through that in the beginning. We recently moved to another building and with hard work that went smooth after keeping on top of things.

Pros: Like the cloud based system.
Cons: Do not like support/and billing.
Would Recommend: Yes
Tanya H.'s review forBroadview Networks

We have been using this service for…

We have been using this service for several years, it has always been user friendly. The change over from the old system to the new system has been a little difficult, but we made it.

We have been using this service for several years, it has always been user friendly. The change over from the old system to the new system has been a little difficult, but we made it.

Would Recommend: Yes
John V.'s review forBroadview Networks

Last year, my company needed to…

Last year, my company needed to upgrade from a 3Com NBX system that had outlived its support. We were on borrowed time and couldn’t afford a hardware failure. We felt our requirements were basic: Hosted system, access to remote locations, out-of-office access through cell phones, reporting capabilities, and most important, ease of use. Our only concern with the evaluation process was performance; whether calls would be consistent and stable on a VoIP system. After considering 4-5 vendors, we chose Broadview Networks and a year later, we are happy that we did. All of our requirements have been met and the performance has been great. As the person in the company that fields complaints, I can assure you that there have been very few.

Last year, my company needed to upgrade from a 3Com NBX system that had outlived its support. We were on borrowed time and couldn’t afford a hardware failure. We felt our requirements were basic: Hosted system, access to remote locations, out-of-office access through cell phones, reporting capabilities, and most important, ease of use. Our only concern with the evaluation process was performance; whether calls would be consistent and stable on a VoIP system. After considering 4-5 vendors, we chose Broadview Networks and a year later, we are happy that we did. All of our requirements have been met and the performance has been great. As the person in the company that fields complaints, I can assure you that there have been very few.

Pros: Ease of use, remote and cell phone support.
Cons: Support calls can be involved.
Would Recommend: Yes
Ben R.'s review forBroadview Networks

Good telecom provider. Went away…

Good telecom provider. Went away from them 4 years ago and now we are back.

Good telecom provider. Went away from them 4 years ago and now we are back.

Pros: Good Quality Service.
Cons: Minor time to complete on one rerequest.
Would Recommend: Yes
Lorrie C.'s review forBroadview Networks

Don’t often need to reach out to…

Don’t often need to reach out to them, but when I do, they are very informative and helpful to me.

Don’t often need to reach out to them, but when I do, they are very informative and helpful to me.

Pros: great customer service.
Cons: None.
Would Recommend: Yes
Chris E.'s review forBroadview Networks

Broadview is great, we love the…

Broadview is great, we love the ease of using Officesuite and enjoy the community forums.

Broadview is great, we love the ease of using Officesuite and enjoy the community forums.

Would Recommend: Yes

The Broadview Network hosted VOIP…

The Broadview Network hosted VOIP has been just what we needed. It is flexible enough to adapt to changing situations. It is very easy to monitor and configure, and has plenty of options to serve differing needs of our staff.

The Broadview Network hosted VOIP has been just what we needed. It is flexible enough to adapt to changing situations. It is very easy to monitor and configure, and has plenty of options to serve differing needs of our staff.

Pros: Flexible, adaptive.
Cons: None.
Would Recommend: Yes
Joe V.'s review forBroadview Networks

Our account rep Lindsay has made…

Our account rep Lindsay has made everything perfect for us. She has been extremely responsive and reliable. The technology that Broadview is using is amazing and very user-friendly and it seems that every time I would have a “suggested change”, they are already on top of the technology making updates and system changes. Thank you Broadview and Lindsay for helping our business focus on our business rather than telecommunications issues!

Our account rep Lindsay has made everything perfect for us. She has been extremely responsive and reliable. The technology that Broadview is using is amazing and very user-friendly and it seems that every time I would have a “suggested change”, they are already on top of the technology making updates and system changes. Thank you Broadview and Lindsay for helping our business focus on our business rather than telecommunications issues!

Pros: Great customer service, reasonable price, very goo technology.
Cons: In the beginning the support coordinate wasn't t the best, but got better over time.
Would Recommend: Yes
Daniel L.'s review forBroadview Networks

Overall like the products and my…

Overall like the products and my account rep. Support experience has never been a good one. Difficult time understanding most of them. There are times when it seems they do not communicate among themselves.

Overall like the products and my account rep. Support experience has never been a good one. Difficult time understanding most of them. There are times when it seems they do not communicate among themselves.

Pros: Good features. Love the Cloud phone portal. Phones have nice features.
Cons: Support. Bring it back to the USA.
Would Recommend: Yes
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Provider Overview

With over 20 years of service experience, Broadview Networks has grown from a legacy telephony provider, shifting their focus to delivering cloud unified communications solutions to almost any size business. Based in New York, Broadview Networks offers services throughout the entire nation, and has been specifically focused on VoIP and the Cloud Industry since 2005. Currently the provider offers their own Office UC suite of tools, with contact center software, online phones and presence, business intelligence, and company wide chat. The entire platform is built off of the Broadview MyOfficeSuite to provider users with an incredibly simple yet powerful management portal.

Broadview had filed for Chapter 11 back in 2012, but emerged from the process in October that year ready to talk on their next challenges. Since, Broadview has not slowed down in improving their product base, and innovating unique solutions for any size business, even scaling up to the large Enterprise companies. Over time, Broadview has also acquire a large number of businesses to help build out their portfolio, including ATX communications and even InfoHighway Communications in 2007 to strengthen their hosted offerings. Beyond their service platform, Broadview also offers resources and information including white papers, expert videos, FAQs and virtual demos.

 

Broadview Pricing and Services

 

Available Solutions

Office Suite UC – Starting at $23.95

  • Real time presence
  • Company-wide chat
  • Ring anywhere
  • HD Meetings
  • Multi-desking
  • Auto attendants
  • Voicemail transcription
  • Online fax
  • Hot desking
  • Call history
  • Advanced voicemail
  • Music on hold
  • Click-to-dial  calling
  • Mobile and desktop apps
  • Online management
  • Call forwarding
  • Intercom
  • Toll-free numbers
  • 10-way calling

OfficeSuite HD Meeting

Standard Account – $19.99/mo

  • Up to 25 participants
  • Start and join meetings from any device
  • Secure, encrypted meeting connections
  • Voice detection technology to highlight active speaker
  • Screen sharing
  • File sharing
  • Personal meeting identification for quick and easy access
  • Password protect meetings
  • Group chat
  • Record meetings
  • Split participants into groups
  • Offer remote support
  • Whiteboard annotation

Large Meeting Account – $49.99/mo

  • All standard features, plus
  • Up to 100 participants

 

Editor’s Bottom Line of Broadview

 

Broadview Networks offer their own take on a unique solution to solve the age old problem of communications. With a massive $320 million gathered in total venture capital funding since their founding way back in 1996, it’s no surprise that Broadview Networks is still a prominent force in the industry. It is also no surprise to see the industry, and individual providers, to shift from legacy to cloud based operations – something that Broadview was quick to do back at the beginning of the industry, during the original development days in 2005. Broadview has also since grown their capabilities, originally focusing on the small to mid-size business, the provider is now capable of outfitting entire Enterprise companies with the right solution.

But, over the years Broadview has expanded beyond just VoIP and telephony communication capabilities. The provider quickly recognized the need to branch their solutions into not only an entire Unified Communications platform, but even an overall cloud network platform, and even a contact center solution. Broadview’s UC solution is not reliant on phones, servers power or any independent devices to operate – the entire solution is 100% in the cloud, and according to Broadview, they offer the only 100% cloud-based unified communications solution. Broadview is also capable of providing users with a robust, cloud based meeting platform to reduce the hassle of online video conferencing, for up to 100 participants.

On top of it all, highlighting Broadview’s understanding for Enterprise needs, the provider understand the upmost importance of security, and aims to ensure the highest level of robust encryption and security practices to protect not own their own network, but your business’s network and data as well. And speaking of Data, thanks to the unique Broadview cloud network, the provider can help your business manage data and intelligence with their solutions as well. Broadview’s platform utilizes a “unique technology platform, and SilNET, instead of SIP or open source technologies” to help ensure the best  security, compatibility and reliability.

Screenshots
  • Connecting to the Internet
    Connecting to the Internet
  • Dashboard
    Dashboard
  • Security
    Security
  • Help Chat
    Help Chat

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