Appia is a Michigan based managed services provider that offers Hosted VoIP services, Collaborative services (i.e. Audio, Video, and Web Conferencing), SIP Trunking services, Network services, and more. In each of these, there are even further categorical breakdowns of service. For example, Hosted PBX services include IP-CTX, IP-PBX, Services for Customers’ PBXs, and Call Center. Through doing this, the provider is able to offer a variety of plans to better fit individuals’ needs. Appia also offers services such as Cloud Desktop, Offsite Data Storage, and Hosted Microsoft Exchange—which are geared towards businesses. As the provider’s offerings span a wide range, pricing is determinant on the service and plan selected; however, like most VoIP providers, Appia does allow for cost efficiency. In terms of quality, Appia is backed by the best Service Level Assurances in the business and is composed of expert product engineers. Through the Network Operations Center users are able to receive support from the provider’s experienced staff 24/7. Also, there is a self service center/customer care web portal available.