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Philadelphia, PA
Founded in 2003, Alteva has a decade of experience in providing users with cloud based Unified Communications solutions—which are...
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Provider Overview

Founded in 2003, Alteva has a decade of experience in providing users with cloud based Unified Communications solutions—which are comprised of Hosted VoIP communications, Web and Audio Conferencing, hosted Microsoft Communication services, Fixed Mobile Convergence, Voice Applications, Data Connectivity and Backup, Call Reporting, (Hosted) Call Center,  Global Relay Message Archiver, Advanced Applications for PCs, and Archive. Each category of service is equipped with its own set of features, functions, and benefits. For example, the Message Archiver archives and monitors email and other regulatory information. As such, users benefit from secure and centralized offsite storage, Outlook access to Archive, Mobile access to Archive, Secure Web Browser access to Arhcive, business continuity, disaster recovery, and much more. Alteva’s UC solutions are available for both Enterprises and SMBs. As such there are purchasing options (fit with different features and priced differently) available to better fit businesses’ needs. For example, SMBs can choose bundles that range Limited Use/Lobby, Standard, Receptionist, and Premium. Pricing is subject to 36 month agreement in which neither network equipment nor bandwidth are included. Users are alloted 400 minutes local and long distance for each extension, and there is a $0.035/minute over charge each month. There is free activation of Data Backup and Alteva Collaborate conferencing with bundle agreement. At the enterprise level, users are able to pick and choose the products and services they need a la carte. Alteva’s UC solutions are available in all 50 states as well as over 4 continents. In regards to support, the provider offers FAQs, Training & Client Application Downloads, Case Studies, User Guide Downloads, and Customer Portal (for Phone, Audio/Web Conferencing, and Support/Service Requests). Additionally, users can reach the provider directly by phone and/or website contact form. 

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