Overall
3.7
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8×8 Inc.

8×8 Inc. Verified Reviews & Ratings

San Jose, CA
8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well...
1987
Year Founded
63%
Recommend It
64
User Reviews
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I got 8×8 for my business after the…

I got 8×8 for my business after the recommendation of a colleague in a similar industry. I was impressed with the array of services provided and the HIPAA compliant aspects of the products. The first few weeks were okay with a few glitches, but as time went on we had more and more issues. A coworker’s fax failed to work. Additional fax numbers for employees were suddenly not available after having been promised initially. The computer app not only stopped working for me but began to crash my whole computer. I have gone five days without working service on my computer and have only spoken to two individuals in the course of this time. Phone service is an integral part of my business. 8×8 seems not to prioritize their customers once they are hooked into paying their rates. Very disappointing.

I got 8×8 for my business after the recommendation of a colleague in a similar industry. I was impressed with the array of services provided and the HIPAA compliant aspects of the products. The first few weeks were okay with a few glitches, but as time went on we had more and more issues. A coworker’s fax failed to work. Additional fax numbers for employees were suddenly not available after having been promised initially. The computer app not only stopped working for me but began to crash my whole computer. I have gone five days without working service on my computer and have only spoken to two individuals in the course of this time. Phone service is an integral part of my business. 8×8 seems not to prioritize their customers once they are hooked into paying their rates. Very disappointing.

Pros: Friendly sales staff, HIPAA compliance.
Cons: Glitchy services, Changes in benefits to user over time.
Would Recommend: No

I never write negative reviews. …

I never write negative reviews. However, having had such a poor experience with 8×8, I think it is crucial that I make others aware of the poor service I received. I own a small business and was excited to find what I thought was going to be a solid VOIP provider. However, despite many email and phone complaints to the 8×8 support team about not receiving calls to our 8×8 phone apps, 8×8 never fixed the issue and never discounted my subscription. I attempted to cancel my account today but I spent 1.5 hours on the phone today awaiting confirmation (the billing department could not get in touch with the porting department for 1.5 hours) that my current 8×8 numbers had been ported to RingRx. Because the porting department closes at 4pm, I never received confirmation that the numbers had been ported. And, as a result, I now will be billed for August despite the fact that I am not using 8×8’s service. As usual, 8×8 is not taking responsibility for their errors or poor service. And they are not putting their clients first. I am genuinely disappointed with my 8×8 experience.

I never write negative reviews. However, having had such a poor experience with 8×8, I think it is crucial that I make others aware of the poor service I received. I own a small business and was excited to find what I thought was going to be a solid VOIP provider. However, despite many email and phone complaints to the 8×8 support team about not receiving calls to our 8×8 phone apps, 8×8 never fixed the issue and never discounted my subscription. I attempted to cancel my account today but I spent 1.5 hours on the phone today awaiting confirmation (the billing department could not get in touch with the porting department for 1.5 hours) that my current 8×8 numbers had been ported to RingRx. Because the porting department closes at 4pm, I never received confirmation that the numbers had been ported. And, as a result, I now will be billed for August despite the fact that I am not using 8×8’s service. As usual, 8×8 is not taking responsibility for their errors or poor service. And they are not putting their clients first. I am genuinely disappointed with my 8×8 experience.

Pros: It sometimes works.
Cons: Over 50% of calls never made it to our phone app.
Would Recommend: No

Been very satisfied with my service…

Been very satisfied with my service. Customer service is always readily available to help me make changes to my system. The app could use some improvement, as there’s a lag with loading and deleting voicemails, which is kind of annoying. But overall the service delivers on the promise!

Been very satisfied with my service. Customer service is always readily available to help me make changes to my system. The app could use some improvement, as there’s a lag with loading and deleting voicemails, which is kind of annoying. But overall the service delivers on the promise!

Pros: VERSATILITY.
Cons: NOT ABLE TO HAVE WIRELESS HEADPHONE.
Would Recommend: Yes

I tried to cancel with this company…

I tried to cancel with this company for months. Our bill was on auto pay and they kept billing us every month for services that we did not use. Do not get involved with them. This company stole money for months from us. It should be illegal to operate the way they do!

I tried to cancel with this company for months. Our bill was on auto pay and they kept billing us every month for services that we did not use. Do not get involved with them. This company stole money for months from us. It should be illegal to operate the way they do!

Pros: None.
Cons: cancellation fees.
Would Recommend: No
Jonathan W.'s review for8×8 Inc.

As a seasoned start-up founder and…

As a seasoned start-up founder and operations specialist, I would strongly advise to steer clear of this company. Classic case of a company that harnesses the ability to sell in products and services without the support to back up claims. I would give zero stars for support if that was an option.

As a seasoned start-up founder and operations specialist, I would strongly advise to steer clear of this company. Classic case of a company that harnesses the ability to sell in products and services without the support to back up claims. I would give zero stars for support if that was an option.

Pros: a portfolio of competitive features.
Cons: support is absolutely horrible!! Service is inconsistent!! Cost is expensive considering the aformentioned factorsent.
Would Recommend: No
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Provider Overview

8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8×8 Virtual Office phone solution, broken down into multiple Editions best suited for different business needs. Business services of 8×8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.

8×8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte’s Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.

 

8×8 Pricing and Services

 

Virtual Office X2 Edition – $25 per user, per month

  • Phone Number and Virtual Extensions
  • Unlimited Calling to 14 Countries
  • Unlimited Internet Fax
  • 1GB Media Store
  • Mobile and Desktop Apps
  • Virtual Office Analytics Essentials
  • Business SMS
  • Instant Messaging and Presence
  • Voicemail
  • Auto Attendant
  • Call Queuing
  • HD Voice
  • Secure Voice
  • Single Sign On
  • Audio and Video Conferencing With Meetings for 5 participants
  • Salesforce, Zendesk & Netsuite CRM Integration

Virtual Office X5 Edition – $35 per user, per month

  • All Virtual Office X2 features, plus
  • Unlimited Calling to 32 Countries
  • 5GB Media Storage
  • Audio & Video Conferencing with Meetings for 25 participants
  • Call Recording
  • Operator Switchboard

Virtual Office x8 Edition – $55 per user, per month

  • All Virtual Office X5 features, plus
  • Unlimited Calling to 47 Countries
  • 10GB Media Storage
  • Audi & Video Conferencing with Meeting with 50 Participants
  • Salesforce Analytics
  • Virtual Office Call Quality Reporting & Analytics
  • Virtual Office Analytics Supervisor
  • Inbound Contact Center
  • Outbound Contact Center
  • 2000 Contact Center Minutes
  • Contact Center Call Recording Storage for 3 months
  • Contact Center Visual IVR
  • Contact Center Reporting & Analytics

Unlimited Calling Zone Countries

X2 Edition – 14 Countries

Australia*, Canada, France*, Germany*, Italy*, Ireland*, Netherlands*, New Zealand*, Puerto Rico, Spain*, Sweden*, Switzerland*, United Kingdom, United States

X5 Edition – 32 Countries

Includes the 14 countries from X2 plus – Belgium, Brazil*, China, Denmark, Guam, Hong Kong, Hungary, Israel, Luxembourg*, Malta, Mexico, Norway, Poland*, Portugal*, Romania, Slovakia, South Korea, Taiwan*

X8 Edition – 47 Countries

Includes the 32 countries from X5 plus – Argentina*, Chile, Cyprus*, Dominican Rep, Finland, Greece, India, Indonesia, Japan*, Malaysia, Peru, Singapore, South Africa, Thailand, Turkey*

*Excludes Mobile, Special and Premium Numbers

8×8 Awards
– 8×8 Named a Leader in the Magic Quadrant for Unified Communications as a Service ’12-’14

 

Editor’s Bottom Line of 8×8

 

Consistently ranked as a Leader on Gartner’s UCaaS Magic Quadrant, 8×8 compelling platform has been recognized has one of the strongest industry options. 8×8 has expanded their market coverage beyond North America into global markets, including Asia and Pacific coverage. Despite a traditional focus on SMB organizations, the vendor has since grown their footprint to offer Enterprise grade solutions, including a complete Inbound and Outbound Contact Center platform. In fact, a major selling point is how 8×8 includes their complete Contact Center solution with their top tier Virtual Office X8 Edition plan.

If your team is simply looking for a complete Business VoIP platform, then even 8×8’s entry level Virtual Office X2 Edition includes all the necessary features, plus some extra bells and whistles. In fact, 8×8’s unlimited calling to multiple countries is a strong selling point — even the X2 Edition plan can place calls to 14 different countries, including European countries, along with Australia and Canada. Both unlimited phone numbers and extensions are also a great addition, as 8×8 does not limit the extensions a plan can have, or charge for the adopting extra phone numbers. And of course, looking beyond VoIP and calling functionality, all of 8×8’s Virtual Office plans include both audio and video meeting functionality, with even 5 participants for the X2 Edition plan.

Overall, 8×8 offers a total and complete Unified Communications solution that not only outfits your organization with a competitive and compelling Business VoIP solution, but advanced meeting and collaboration functionality as well like Business SMS, Instant Messaging and even Presence Indicators. 8×8 also ensures their solutions meet the heavy security requirements of most Enterprise organization, with features like Single Sign On and Secure Voice. The entire platform is mobile friendly as well, of course, with an intuitive and well designed mobile app enabling teams to stay connected even when they’re on the go.

When searching for a complete platform, 8×8 is a very strong option. Not only does your team gain access to a fully functional and comprehensive Business VoIP solution, but additional features as well like team collaboration and even a complete Contact Center platform.

 

Screenshots
  • Virtual Office General Settings
    Virtual Office General Settings
  • Account Manager Dashboard
    Account Manager Dashboard
  • 8x8 Call Forwarding
    8x8 Call Forwarding
  • 8x8 Agent Console
    8x8 Agent Console
  • 8x8 Analytics Overview
    8x8 Analytics Overview
  • 8x8 Template Editor
    8x8 Template Editor
  • 8x8 Salesforce Integration
    8x8 Salesforce Integration

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