Signed up for 8X8’s service at the end of the month and was give all kinds of discounts as a promo. Purchased the service and one of their phones and was told I would receive a call from support dept to start my set up in 24-48 hours. The sales rep said she would get started on porting over my existing number. I signed their documents and they charged my card. Everything was great.
5 day pass with no call, not 24-48 hours. 5th business day I get a call to schedule my support set up call for 4 days from that date.
9 days in I speak to the support set up dept and I’m told the porting of my number can start as of now, not 9 days ago when I signed up and that will take another 5-7 business days. After completing the set up call and walk through I’m told I will be receiving a series of 3 emails confirming my porting of the number.
Another 8 business day pass and no emails so I call customer support. Their customer service agents at 8X8 have no idea what department to send you to nor which department they even work in for that matter. Its a complete circus!
Finally get to a tech support agent after 3 separate calls because of being placed on hold and then getting disconnected from them. He tells me he does not even see a porting ticket created and that it has not been done nor started, all this after almost an hour and a half on hold. That’s all I could deal with so I moved on to the cancellation process.
Bottom line. Its been a full month and I have a phone sitting on my desk that’s used as a paper weight. I’ve used my Ooma service through out this complete disaster of a cloud phone service carrier. For any small or mid sized business owner your time is valuable and 8X8 has no regard for it what so ever . They will run you around and around with excuses and reasons as to where the mishap has taken place but none of it being on them of course.
8X8 is completely unprofessional and disorganized and has no regard for your time as a consumer. They have also never heard the term customer service. I was more than patient with the time frames I was given and only to find out nothing was being done. Sale rep didn’t return calls after the sale was made and her voicemail no longer says its even her, always nice to know the direct contact for your business phone carrier may not be with the company next week.
Do yourself a favor and RUN from this company!!! Your business phone service is far too important to be in the hands of this company and their complete inability to perform the services they offer.