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8×8 Inc.

8×8 Inc. Verified Reviews & Ratings

San Jose, CA
8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well...
1987
Year Founded
73%
Recommend It
140
User Reviews
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I’ve Used 8×8 for 5 years now. The…

I’ve Used 8×8 for 5 years now. The service is rock steady and the phone app lets me easily handle calls on the go. customer service is great and thorough. The phone equipemnt is great and the pricing can’t be beat. I was paying almost a thousand dollars a month before switching to 8×8 VOIP. Now I pay 150 dollars a month. Can’t beat that

I’ve Used 8×8 for 5 years now. The service is rock steady and the phone app lets me easily handle calls on the go. customer service is great and thorough. The phone equipemnt is great and the pricing can’t be beat. I was paying almost a thousand dollars a month before switching to 8×8 VOIP. Now I pay 150 dollars a month. Can’t beat that

Would Recommend: Yes

I’ve had to reach out to support for…

I’ve had to reach out to support for here-and-there issues (no fault of 8×8), and they have always been very communicative, responsive, personable, and thorough. Their support articles have helped cover most of the issues we have run into, but I also know that I can always count on the added help when needed. Very pleased with the 8×8 support base!

I’ve had to reach out to support for here-and-there issues (no fault of 8×8), and they have always been very communicative, responsive, personable, and thorough. Their support articles have helped cover most of the issues we have run into, but I also know that I can always count on the added help when needed. Very pleased with the 8×8 support base!

Pros: Exceptional customer service.
Cons: None.
Would Recommend: Yes

8×8 is the easiest implementation setup…

8×8 is the easiest implementation setup I’ve worked with. The UI is super easy and provides directions along the way. Love the flexible pricing model. It’s easy for an office to just use the mobile app on an X1 license while other employees can get an X2 or X3 instead of giving everyone a bunch of features they won’t use.

8×8 is the easiest implementation setup I’ve worked with. The UI is super easy and provides directions along the way. Love the flexible pricing model. It’s easy for an office to just use the mobile app on an X1 license while other employees can get an X2 or X3 instead of giving everyone a bunch of features they won’t use.

Pros: Flexible pricing, easy set up.
Cons: knowledge base could be more robust and open forums for users.
Would Recommend: Yes

Recently switched to 8×8 and the…

Recently switched to 8×8 and the transition went smoothly. The installation and configuration was easy and someone walked me through step by step. Everytime we have any sort of technical issue someone from Support is always available to resolve the issue. We are very happy with our service so far. Definitely recommend 8×8.

Recently switched to 8×8 and the transition went smoothly. The installation and configuration was easy and someone walked me through step by step. Everytime we have any sort of technical issue someone from Support is always available to resolve the issue. We are very happy with our service so far. Definitely recommend 8×8.

Would Recommend: Yes

We just switched companies and so far I…

We just switched companies and so far I am pleased with my choice. The price and quality is great. We have not had any issues and the customer service is great. I can get my calls on my cell and that makes me happy. I would recommend this company with out a doubt. We also have the ability to fax and that is always a plus.

We just switched companies and so far I am pleased with my choice. The price and quality is great. We have not had any issues and the customer service is great. I can get my calls on my cell and that makes me happy. I would recommend this company with out a doubt. We also have the ability to fax and that is always a plus.

Would Recommend: Yes

I have been using 8×8 services for more…

I have been using 8×8 services for more than 2 years now. They are one of the best service providers we have seen in the market & their support staff is also superbly trained. They are technically sound, friendly to talk to & very well mannered. I would strongly suggest to use their services for your business. They have got various options like mobile application, desktop application & hard phone services too.

I have been using 8×8 services for more than 2 years now. They are one of the best service providers we have seen in the market & their support staff is also superbly trained. They are technically sound, friendly to talk to & very well mannered. I would strongly suggest to use their services for your business. They have got various options like mobile application, desktop application & hard phone services too.

Pros: Ease of use, Great customer support staff.
Cons: None.
Would Recommend: Yes

Had a great support experience where…

Had a great support experience where they were able to remotely fix my issue. This was not a basic issue and actually required the scripting to be changed on one of our queues. The representative from 8×8 was able to quickly take over my computer remotely and change the scripting for me. This saved me a lot of time.

Had a great support experience where they were able to remotely fix my issue. This was not a basic issue and actually required the scripting to be changed on one of our queues. The representative from 8×8 was able to quickly take over my computer remotely and change the scripting for me. This saved me a lot of time.

Would Recommend: Yes

I have been using 8×8 services for over…

I have been using 8×8 services for over two years now at multiple businesses. Installation is very quick and easy, hardware prices are good and service is outstanding. These phones and provided apps work consistently without needing administrative over sight. When problems do surface, support works to resolve problems immediately.

I have been using 8×8 services for over two years now at multiple businesses. Installation is very quick and easy, hardware prices are good and service is outstanding. These phones and provided apps work consistently without needing administrative over sight. When problems do surface, support works to resolve problems immediately.

Pros: Quality Servic.
Cons: None.
Would Recommend: Yes
Virginia B.'s review for8×8 Inc.

8×8 has been supporting my business for…

8×8 has been supporting my business for many years. I view them as a truly silent partner because their services are affordable and always work, I very rarely have any problems, and when I do they are accessible and competent to fix the issue and get my VOIP service back up and running. That is the kind of business support I most need, and I appreciate having them as part of my small business team.

8×8 has been supporting my business for many years. I view them as a truly silent partner because their services are affordable and always work, I very rarely have any problems, and when I do they are accessible and competent to fix the issue and get my VOIP service back up and running. That is the kind of business support I most need, and I appreciate having them as part of my small business team.

Pros: Reliability, affordability, accessibility.
Cons: None.
Would Recommend: Yes

Needed some assistance getting a new…

Needed some assistance getting a new phone hooked up to a pre-existing line. There was a hiccup in the process but 8×8 customer support walked me right through it and got everything up and running in about a half hour. The service was very helpful and will not hesitate to reach out again if I need further tech support.

Needed some assistance getting a new phone hooked up to a pre-existing line. There was a hiccup in the process but 8×8 customer support walked me right through it and got everything up and running in about a half hour. The service was very helpful and will not hesitate to reach out again if I need further tech support.

Would Recommend: Yes

I had an issue with activating a phone….

I had an issue with activating a phone. The support representative helped me quickly and we had the matter resolved in less than 10 minutes! Because I wear many hats, it was great to get something done easily and quickly so I could move onto the next task quickly! I love the ease of a person keeping their assigned extension even though they physically move. No need to reprogram or reassign extensions!

I had an issue with activating a phone. The support representative helped me quickly and we had the matter resolved in less than 10 minutes! Because I wear many hats, it was great to get something done easily and quickly so I could move onto the next task quickly! I love the ease of a person keeping their assigned extension even though they physically move. No need to reprogram or reassign extensions!

Would Recommend: Yes

I highly recommend this app, Very…

I highly recommend this app, Very Useful, I had a big problem with the program but the Support Service Helped me a lot. Now i’m very Satisfied with everything about 8×8.. makes my work easily, and i feel great working with it. No complains about it, And it doesnt put my internet slow… I highly recommend this 8×8 It’s great for you Company

I highly recommend this app, Very Useful, I had a big problem with the program but the Support Service Helped me a lot. Now i’m very Satisfied with everything about 8×8.. makes my work easily, and i feel great working with it. No complains about it, And it doesnt put my internet slow…
I highly recommend this

8×8 It’s great for you Company

Pros: Excellent Service.
Cons: None.
Would Recommend: Yes

My first thought was a Saturday no live…

My first thought was a Saturday no live person will answer my call WRONG My call was answered in a professional, friendly manner by someone who came across as truly wanting to help. Second thought can I get this resolved in a timely manner YES it was resolved quickly and I was told each step that was going to be taken and it was completed in a VERY TIMELY AND PLEASANT MANNER I was told the case number but that I also would receive the case number and information in my email and as soon as I hung up THERE IT WAS IN MY EMAIL – set, ready to file and I was finished. I really was so very pleased that I thought if the rest of my workday Saturday is like this I will have a great two days off! Thanks to 8×8 Support

My first thought was a Saturday no live person will answer my call WRONG My call was answered in a professional, friendly manner by someone who came across as truly wanting to help. Second thought can I get this resolved in a timely manner YES it was resolved quickly and I was told each step that was going to be taken and it was completed in a VERY TIMELY AND PLEASANT MANNER

I was told the case number but that I also would receive the case number and information in my email and as soon as I hung up THERE IT WAS IN MY EMAIL – set, ready to file and I was finished.
I really was so very pleased that I thought if the rest of my workday Saturday is like this I will have a great two days off!

Thanks to 8×8 Support

Would Recommend: Yes

We’ve been using 8×8 for five years….

We’ve been using 8×8 for five years. We have two buildings and I love that you can transfer calls between the two buildings, and call an extension as if they are just on another floor! Customer support is very responsive. Website interface is great. If you are looking for new voip phone service, I would recommend 8×8.

We’ve been using 8×8 for five years. We have two buildings and I love that you can transfer calls between the two buildings, and call an extension as if they are just on another floor! Customer support is very responsive. Website interface is great. If you are looking for new voip phone service, I would recommend 8×8.

Would Recommend: Yes

8×8 is a great phone system. We use the…

8×8 is a great phone system. We use the Polycom phone system everyday and have had minimal issues we also have about 20 of these phones. Everytime we do have a small issue 8×8 can resolve it within a matter of minutes. We are very please with our service and recommend to anyone looking for a flawless phone system!

8×8 is a great phone system. We use the Polycom phone system everyday and have had minimal issues we also have about 20 of these phones. Everytime we do have a small issue 8×8 can resolve it within a matter of minutes. We are very please with our service and recommend to anyone looking for a flawless phone system!

Pros: Easy to use.
Cons: None.
Would Recommend: Yes
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Provider Overview

8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8×8 Virtual Office phone solution, broken down into multiple Editions best suited for different business needs. Business services of 8×8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.

8×8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte’s Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.

 

8×8 Pricing and Services

 

Virtual Office X2 Edition – $25 per user, per month

  • Phone Number and Virtual Extensions
  • Unlimited Calling to 14 Countries
  • Unlimited Internet Fax
  • 1GB Media Store
  • Mobile and Desktop Apps
  • Virtual Office Analytics Essentials
  • Business SMS
  • Instant Messaging and Presence
  • Voicemail
  • Auto Attendant
  • Call Queuing
  • HD Voice
  • Secure Voice
  • Single Sign On
  • Audio and Video Conferencing With Meetings for 5 participants
  • Salesforce, Zendesk & Netsuite CRM Integration

Virtual Office X5 Edition – $35 per user, per month

  • All Virtual Office X2 features, plus
  • Unlimited Calling to 32 Countries
  • 5GB Media Storage
  • Audio & Video Conferencing with Meetings for 25 participants
  • Call Recording
  • Operator Switchboard

Virtual Office x8 Edition – $55 per user, per month

  • All Virtual Office X5 features, plus
  • Unlimited Calling to 47 Countries
  • 10GB Media Storage
  • Audi & Video Conferencing with Meeting with 50 Participants
  • Salesforce Analytics
  • Virtual Office Call Quality Reporting & Analytics
  • Virtual Office Analytics Supervisor
  • Inbound Contact Center
  • Outbound Contact Center
  • 2000 Contact Center Minutes
  • Contact Center Call Recording Storage for 3 months
  • Contact Center Visual IVR
  • Contact Center Reporting & Analytics

Unlimited Calling Zone Countries

X2 Edition – 14 Countries

Australia*, Canada, France*, Germany*, Italy*, Ireland*, Netherlands*, New Zealand*, Puerto Rico, Spain*, Sweden*, Switzerland*, United Kingdom, United States

X5 Edition – 32 Countries

Includes the 14 countries from X2 plus – Belgium, Brazil*, China, Denmark, Guam, Hong Kong, Hungary, Israel, Luxembourg*, Malta, Mexico, Norway, Poland*, Portugal*, Romania, Slovakia, South Korea, Taiwan*

X8 Edition – 47 Countries

Includes the 32 countries from X5 plus – Argentina*, Chile, Cyprus*, Dominican Rep, Finland, Greece, India, Indonesia, Japan*, Malaysia, Peru, Singapore, South Africa, Thailand, Turkey*

*Excludes Mobile, Special and Premium Numbers

8×8 Awards
– 8×8 Named a Leader in the Magic Quadrant for Unified Communications as a Service ’12-’14

 

Editor’s Bottom Line of 8×8

 

Consistently ranked as a Leader on Gartner’s UCaaS Magic Quadrant, 8×8 compelling platform has been recognized has one of the strongest industry options. 8×8 has expanded their market coverage beyond North America into global markets, including Asia and Pacific coverage. Despite a traditional focus on SMB organizations, the vendor has since grown their footprint to offer Enterprise grade solutions, including a complete Inbound and Outbound Contact Center platform. In fact, a major selling point is how 8×8 includes their complete Contact Center solution with their top tier Virtual Office X8 Edition plan.

If your team is simply looking for a complete Business VoIP platform, then even 8×8’s entry level Virtual Office X2 Edition includes all the necessary features, plus some extra bells and whistles. In fact, 8×8’s unlimited calling to multiple countries is a strong selling point — even the X2 Edition plan can place calls to 14 different countries, including European countries, along with Australia and Canada. Both unlimited phone numbers and extensions are also a great addition, as 8×8 does not limit the extensions a plan can have, or charge for the adopting extra phone numbers. And of course, looking beyond VoIP and calling functionality, all of 8×8’s Virtual Office plans include both audio and video meeting functionality, with even 5 participants for the X2 Edition plan.

Overall, 8×8 offers a total and complete Unified Communications solution that not only outfits your organization with a competitive and compelling Business VoIP solution, but advanced meeting and collaboration functionality as well like Business SMS, Instant Messaging and even Presence Indicators. 8×8 also ensures their solutions meet the heavy security requirements of most Enterprise organization, with features like Single Sign On and Secure Voice. The entire platform is mobile friendly as well, of course, with an intuitive and well designed mobile app enabling teams to stay connected even when they’re on the go.

When searching for a complete platform, 8×8 is a very strong option. Not only does your team gain access to a fully functional and comprehensive Business VoIP solution, but additional features as well like team collaboration and even a complete Contact Center platform.

 

Screenshots
  • Virtual Office General Settings
    Virtual Office General Settings
  • Account Manager Dashboard
    Account Manager Dashboard
  • 8x8 Call Forwarding
    8x8 Call Forwarding
  • 8x8 Agent Console
    8x8 Agent Console
  • 8x8 Analytics Overview
    8x8 Analytics Overview
  • 8x8 Template Editor
    8x8 Template Editor
  • 8x8 Salesforce Integration
    8x8 Salesforce Integration

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