We have used 8×8 across two different business for over 5 years. I came to this site today because we are actively looking to leave them. Like many businesses, we frankly no longer need physical office phones as we have computers on all the time and are working with them. Having moved to the 8×8 Virtual Office software for this, we find it to be absolutely horrible. I just tried to hang up a call and the software wouldn’t hang up. I even shut down the app, and still, the call was connected. I ended up having to reboot the computer to end the call. And this is for calls that are often garbled. As soon as I finish this review, I am going to find a different provider. Good bye, and good riddance, 8×8!
What we love most about 8×8 App is …
What we love most about 8×8 App is that we can stay communicated regardless of our location. We use it to communicate between countries..
We just installed our 8×8…
We just installed our 8×8 services so are still learning a lot about all the options we have. The programming flexibility is great and has allowed us to customize the system to meet our needs. Additionally, the flexibility to hear/view/access voice mails in real time is awesome! We’ve got a lot to learn but are looking forward to taking advantage of all 8×8 has to offer.
Been with 8×8 for 4 years…
We’ve been with 8×8 for 4 years now, as a start up it was great to find a company that will work with you! Excellent pricing on foreign and international calls, no one can beat it or come close! Blowing competition out of the water on this feature.
We are a fairly large and…
We are a fairly large and well known real estate firm in our area. Over a year and a half ago, we acquired a small office who had previously contracted with 8×8 for their phone needs and had nothing but positive comments about the service, equipment and cost. So, since that manager had no complaints we stayed with 8×8 and, that was #1 of 4 offices on 8×8. A few months later, we leased a new space for a second office that needed new IT and phone service. During the build out I did more inquiry into my VoIP options, both locally and nationally. I had worked in telco during the ATT divestiture for several years and have sense performed a lot of IT support and installations. I used my own knowledge along with that of one of our local agents who is also a past telco exec, asking about his knowledge on VoIP companies and equipment offerings. He agreed with me about our local ISP that has superior service with 10GB speeds.
They also do VoIP installs and my inquiry confirmed that their offerings for VoIP equipment and software just could not measure up to what 8×8 offered us. So, we chose 8×8 and we now had our 2nd office of 4, utilizing the VoIP service and equipment with 8×8. Within 10 months, we moved into another new space that we had leased for another office, and again we needed new IT and Phones. Because of the previous experience with 8×8, we ordered new phones and service for that office. So, that is now #3 of 4 offices that are being served by 8×8. Those three offices are not huge but does give us a total of close to 30 extensions by Jan 1, in 3 offices. That’s 3 or our 4 offices currently operating on 8×8.
With each location the story was the same:
1. The first thing that was most impressive to me was the ease of installation.
2. The equipment arrived exactly as had been explained to me on the phone, within a few days.
3. There were no issues on the equipment models and features.
4. Follow up training and software configurations were also simple to create, change and implement.
In today’s business world great support and customer service is rare, but our experience with 8×8 has been beyond my expectations. I would like to also add that the installation team from 8×8 was friendly, knowledgeable and helped us customize our features, naming, groups, etc, very simply and quickly. As the GM of Operations and IT, I took this on myself personally install as I frankly expected it to involve a considerable amount of “IT” type of time and insight. It was exactly the opposite and surprisingly simple. Once I completed the first phone, I sat back and just smiled and finished the remaining phones with computer hookups in less than 30 minutes. It is infrequent when one’s expectations are exceeded, which 8×8 did and has done! It is rare to have IT installs go so easy and so nice when they do. In the future I can simply ship new phones to any of my offices and assign any of my managers or assistants to do the hardware installation. I can then manage the online setup from my desk at the main office. We also hope to bring our main office of 50+ phones online with 8×8 in 2016.
Kind Regards, Billy Ward | General Manager – IT, Operations, Lead Management and Relocation ERA BLUE KEY PROPERTIES | 1961 Northpoint Blvd. | Hixson, TN 37343 O: 423-877-1966 C: 404-694-0747 F: 423-648-2535 | firstname.lastname@example.org Offices in: Hixson, Cleveland, Dayton and Spring City
8×8, Inc., (Nasdaq: EGHT), offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8×8 Virtual Office small business phone solution, hosted by a PBX (Private Branch Exchange). Business services of 8×8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.
8×8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte’s Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.
Most Popular Plan:
8×8 Virtual Office – Unlimited Extension
The most popular plan from 8×8 is their Virtual Office – Unlimited Extension. Unlimited Extension provides for unlimited calling to the US, Canada, Puerto Rico, Guam, US Virgin Islands, France, Ireland, Italy, Spain, and the UK. Find a better rate? 8×8 will match any competitor quote, and also offer volume discounts for multiple users.
Unlimited Extension Plan comes with the following features:
– Hosted PBX
– Auto Attendant
– Extension Dialing
– On-Hold Music
– Ring Groups
– Directory Assistance Listing
– Online Billing
– Online Admin Portal
– Local Number Porting (LNP)
Included with each extension:
– Unlimited calling
– Direct Phone Number
– Personalized Voicemail
– Voicemail to Email
– Conference Bridge
– Caller ID, Call Waiting
– Caller ID Block
– Call Transfers
– Call Park
– 3-Way Calling
– Online Dashboard
– Advanced Call Forwarding
– Group Intercom Paging,
– Do Not Disturb (DND)
– Stutter Tone Notification
– Local Time Display
– Phone-Based Management
– iOS & Android App Integration
– Unlimited Fax
– Metered Fax
– Virtual Numbers,
– International Virtual Numbers
– Toll-Free Virtual Numbers
8×8 Virtual Office Mobile: Available for the iOS and Android, 8×8 Virtual Office Mobile is a mobile PBX software platform. The most recent build in Virtual Office Mobile 4.0 is optimized for Wi-Fi, 3G, 4G, and LTE. It leverages some of the most advanced audio codecs to offer better compression algorithms, making use seamless despite less desirable connections. By connecting to a user’s extension, the platform allows calls to be recorded on the fly, voicemail to be checked, and most recently, video chats through a camera equipped device. Through the offering, users may also monitor the status of co-workers, virtually or otherwise, while managing incoming faxes, parked calls voicemails, and much more.
– 8×8 Ranked #1 on Infonetics’ 2015 Cloud Unified Communications Scorecard
– 8×8 CIO Impact Awards for Unified Communications & Collaboration
– 8×8 Virtual Contact Center Wins Ventana Research 2014 Business Technology Leadership Award
– 8×8 Named a Leader in the Magic Quadrant for Unified Communications as a Service ’12-’14