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8×8 Inc.

8×8 Inc. Verified Reviews & Ratings

San Jose, CA
8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well...
1987
Year Founded
85%
Recommend It
289
User Reviews
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I reached out for assistance on…

I reached out for assistance on changing the outgoing message for the auto attendant. NOTHING I tried work. The rep slowly walked me through the process and rectified the problem. they were patient and explained each step that needed to be done so ideally the next time I can proceede without assistance.

I reached out for assistance on changing the outgoing message for the auto attendant. NOTHING I tried work. The rep slowly walked me through the process and rectified the problem. they were patient and explained each step that needed to be done so ideally the next time I can proceede without assistance.

Would Recommend: Yes

I have been with 8×8 for approximately…

I have been with 8×8 for approximately 7+ years as a customer and reseller/ installer agent. I can say the company has grown to new dimensions and continuously provides professional sales and service. Ultra reliable very few times if any at all downtime. Up and running 5 9’s – 99.999%. The Best !!!!

I have been with 8×8 for approximately 7+ years as a customer and reseller/ installer agent. I can say the company has grown to new dimensions and continuously provides professional sales and service. Ultra reliable very few times if any at all downtime. Up and running 5 9’s – 99.999%. The Best !!!!

Pros: Affordable Professional Service absolutely a must for small business and large compared business as eell.
Cons: None.
Would Recommend: Yes

I’ve recently completed migrating our…

I’ve recently completed migrating our contact centre telephony system from RingCentral to 8×8. In terms of features and usability, 8×8 wins hands down. Very easy to use, intuitive and not clunky. It’s only been 2 months however I’m keen to see the long term reliability of the service as in the last 30 days there’s been a few issues such as calls dropping out, calls not being recorded or shown in the analytics module as well as outages. Aside from that though, I highly rate their system and the technology behind it. Kudos to the 8×8 team.

I’ve recently completed migrating our contact centre telephony system from RingCentral to 8×8. In terms of features and usability, 8×8 wins hands down. Very easy to use, intuitive and not clunky. It’s only been 2 months however I’m keen to see the long term reliability of the service as in the last 30 days there’s been a few issues such as calls dropping out, calls not being recorded or shown in the analytics module as well as outages. Aside from that though, I highly rate their system and the technology behind it. Kudos to the 8×8 team.

Would Recommend: Yes
Amanda S.'s review for8×8 Inc.

Switching to 8X8 has been easy and…

Switching to 8X8 has been easy and their soft phone app for both the PC and mobile phone have been a great feature added to our company. Customer service is very informative and knoweldge about their systems and hardware. I am very happy that we made the switch and us saving over $900 per month is also a plus!

Switching to 8X8 has been easy and their soft phone app for both the PC and mobile phone have been a great feature added to our company. Customer service is very informative and knoweldge about their systems and hardware. I am very happy that we made the switch and us saving over $900 per month is also a plus!

Would Recommend: Yes
Derek R.'s review for8×8 Inc.

My experience thus far is INCREDIBLE!!…

My experience thus far is INCREDIBLE!! Compare to paying $24.95 per line with Comcast Business, plus their rediculous $18.45/month equipment fee and their $2 network investment fee, I am paying now just $39.90 flat for 3 Lines and AMAZING features! Just a cool service all the way around. THere is no question this is far better than any other phone service I know and I worked in the industry for approx 8 years!

My experience thus far is INCREDIBLE!! Compare to paying $24.95 per line with Comcast Business, plus their rediculous $18.45/month equipment fee and their $2 network investment fee, I am paying now just $39.90 flat for 3 Lines and AMAZING features! Just a cool service all the way around. THere is no question this is far better than any other phone service I know and I worked in the industry for approx 8 years!

Pros: Pretty good service. Easy set up so long as your internet is set up correctly.
Cons: None so far!.
Would Recommend: Yes

We started using this instead of Skype…

We started using this instead of Skype and i was great to update we are a small virtual company but we needed to keep in touch with our clients and employees for jobs descriptions, it’s really easy to use and I love that I can have the number on the go, I install the app on my cell phone and even if im not on my desk I can still answer calls and text messages, also the call recording has been helpful to go over conversations and even for small claims can be used for defense, it will be great to be able to send and receive files and images this way I can simplify our communication to one tool

We started using this instead of Skype and i was great to update we are a small virtual company but we needed to keep in touch with our clients and employees for jobs descriptions, it’s really easy to use and I love that I can have the number on the go, I install the app on my cell phone and even if im not on my desk I can still answer calls and text messages, also the call recording has been helpful to go over conversations and even for small claims can be used for defense, it will be great to be able to send and receive files and images this way I can simplify our communication to one tool

Pros: text messages , voice recording.
Cons: can't send or receive images.
Would Recommend: Yes
Rosa B.'s review for8×8 Inc.

Our organization switched to 8×8…

Our organization switched to 8×8 January 2019 and it has been great! The system is very user friendly and helpful. I can normally figure anything out just by searching but support is very professional and helpful whenever needed! The app is very handy as well as some of us work from home at times. We are able to receive ans make phone calls from 8×8 right from our cell phone. Thanks 8×8

Our organization switched to 8×8 January 2019 and it has been great! The system is very user friendly and helpful. I can normally figure anything out just by searching but support is very professional and helpful whenever needed! The app is very handy as well as some of us work from home at times. We are able to receive ans make phone calls from 8×8 right from our cell phone.

Thanks 8×8

Would Recommend: Yes

Here’s what I have to say about 8×8….

Here’s what I have to say about 8×8. We’re all online all the time, paperless, and heavy cell phone users. x8x works perfectly for all of these. We’re a small business and we need competitive pricing also. The 8×8 is app always works unlike my years of using Nextiva with the app problems including Nextiva removing it completely only to reissue another broken app. I can transfer calls all over my company and jump into our secure file sharing within that same app. 8×8 has exceeded my expectations and I recommend them.

Here’s what I have to say about 8×8. We’re all online all the time, paperless, and heavy cell phone users. x8x works perfectly for all of these. We’re a small business and we need competitive pricing also. The 8×8 is app always works unlike my years of using Nextiva with the app problems including Nextiva removing it completely only to reissue another broken app. I can transfer calls all over my company and jump into our secure file sharing within that same app. 8×8 has exceeded my expectations and I recommend them.

Would Recommend: Yes
Ana A.'s review for8×8 Inc.

I have been a customer of 8×8 for over…

I have been a customer of 8×8 for over 10 years. I have not had any problems with their service or customer service. I use about 3 extensions for my business and the price is reasonable. I highly recommend their service. Their customer service team is attentive to resolving any issue you have with their service on the first call.

I have been a customer of 8×8 for over 10 years. I have not had any problems with their service or customer service. I use about 3 extensions for my business and the price is reasonable. I highly recommend their service.

Their customer service team is attentive to resolving any issue you have with their service on the first call.

Would Recommend: Yes

The phone service is average at best…

The phone service is average at best. Their technology is lagging behind their competitors and their pricing is expensive for what they offer. Customer service is never helpful unless you want to add more features because most of their features are a la carte. They sneak in an annual auto renew to make it VERY expensive to cancel but will never tell you about it until after you cancel. Be very careful if you decide to go with 8×8. There are better services out there that include the features, at a lower price, that 8×8 offers individually.

The phone service is average at best. Their technology is lagging behind their competitors and their pricing is expensive for what they offer. Customer service is never helpful unless you want to add more features because most of their features are a la carte. They sneak in an annual auto renew to make it VERY expensive to cancel but will never tell you about it until after you cancel. Be very careful if you decide to go with 8×8. There are better services out there that include the features, at a lower price, that 8×8 offers individually.

Pros: None.
Cons: Overpriced, Expensive to Cancel.
Would Recommend: No

Been with 8×8 for 4+ years. Usually…

Been with 8×8 for 4+ years. Usually works fine, but if there is an issue it takes too much time to track down the problems to fix them. I think it is a training issue. I spent 3 hours Monday to try to get my holiday greeting to work when I had set it up on the previous Friday. The fix caused a new problem that had to be resolved and took an hour to fix. Meanwhile I had phone calls routed directly to voice mail for hours without realizing it. They seem to have deteriorated somewhat in customer service.

Been with 8×8 for 4+ years. Usually works fine, but if there is an issue it takes too much time to track down the problems to fix them. I think it is a training issue. I spent 3 hours Monday to try to get my holiday greeting to work when I had set it up on the previous Friday. The fix caused a new problem that had to be resolved and took an hour to fix. Meanwhile I had phone calls routed directly to voice mail for hours without realizing it. They seem to have deteriorated somewhat in customer service.

Pros: Easy set up.
Cons: Support lacks knowledge to quickkly resolve issues.
Would Recommend: Yes

Absolutely no problems with the…

Absolutely no problems with the equipment , installation, etc.. The support and sales teams were great. This was the least painful installation and best phone system ever. I would highly recommend looking into this product before you look at others. For what and how we use the system, there have been zero problems.

Absolutely no problems with the equipment , installation, etc.. The support and sales teams were great. This was the least painful installation and best phone system ever. I would highly recommend looking into this product before you look at others. For what and how we use the system, there have been zero problems.

Pros: Customer support, pricing and sales.
Cons: None.
Would Recommend: Yes
Eli C.'s review for8×8 Inc.

Love this company and its service. They…

Love this company and its service. They support team is VERY responsive and easy to work with. Super helpful. The system is easy to understand. There are so many options that other systems can get extremely confusing (I’ve used several). This one makes it as simple as possible without losing features. And their training videos and articles are actually helpful. I can usually find the answers I need there.

Love this company and its service. They support team is VERY responsive and easy to work with. Super helpful. The system is easy to understand. There are so many options that other systems can get extremely confusing (I’ve used several). This one makes it as simple as possible without losing features. And their training videos and articles are actually helpful. I can usually find the answers I need there.

Pros: easy, connected, support!.
Cons: None.
Would Recommend: Yes

My company did right on choosing this…

My company did right on choosing this provider for our UK and US communications needs. We are working to deploy this provider on all out other markets. Excellent quality, quick engagement and the support is amazing. We could get Desktop soft phone, Mobile APP and physical phone without extra charges as other providers. Any request from operations is easy deploy on the 8×8 platform which leave us impressed based on previous experience with other vendors.

My company did right on choosing this provider for our UK and US communications needs. We are working to deploy this provider on all out other markets. Excellent quality, quick engagement and the support is amazing. We could get Desktop soft phone, Mobile APP and physical phone without extra charges as other providers. Any request from operations is easy deploy on the 8×8 platform which leave us impressed based on previous experience with other vendors.

Pros: Real Cloud Provider.
Cons: None.
Would Recommend: Yes

I would recommend the 8×8 phone to…

I would recommend the 8×8 phone to anyone. It is very very user-friendly and at a very low cost! It serves all my needs with unlimited calls and texts! I had previously used the 8×8 phone for a long time at the company that I worked for. Everyone at that company was also very pleased with the 8×8 performance and funtionality.

I would recommend the 8×8 phone to anyone. It is very very user-friendly and at a very low cost! It serves all my needs with unlimited calls and texts! I had previously used the 8×8 phone for a long time at the company that I worked for. Everyone at that company was also very pleased with the 8×8 performance and funtionality.

Would Recommend: Yes
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Provider Overview

8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8×8 Virtual Office phone solution, broken down into multiple Editions best suited for different business needs. Business services of 8×8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.

8×8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte’s Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.

 

8×8 Pricing and Services

 

Virtual Office X2 Edition – $25 per user, per month

  • Phone Number and Virtual Extensions
  • Unlimited Calling to 14 Countries
  • Unlimited Internet Fax
  • 1GB Media Store
  • Mobile and Desktop Apps
  • Virtual Office Analytics Essentials
  • Business SMS
  • Instant Messaging and Presence
  • Voicemail
  • Auto Attendant
  • Call Queuing
  • HD Voice
  • Secure Voice
  • Single Sign On
  • Audio and Video Conferencing With Meetings for 5 participants
  • Salesforce, Zendesk & Netsuite CRM Integration

Virtual Office X5 Edition – $35 per user, per month

  • All Virtual Office X2 features, plus
  • Unlimited Calling to 32 Countries
  • 5GB Media Storage
  • Audio & Video Conferencing with Meetings for 25 participants
  • Call Recording
  • Operator Switchboard

Virtual Office x8 Edition – $55 per user, per month

  • All Virtual Office X5 features, plus
  • Unlimited Calling to 47 Countries
  • 10GB Media Storage
  • Audi & Video Conferencing with Meeting with 50 Participants
  • Salesforce Analytics
  • Virtual Office Call Quality Reporting & Analytics
  • Virtual Office Analytics Supervisor
  • Inbound Contact Center
  • Outbound Contact Center
  • 2000 Contact Center Minutes
  • Contact Center Call Recording Storage for 3 months
  • Contact Center Visual IVR
  • Contact Center Reporting & Analytics

Unlimited Calling Zone Countries

X2 Edition – 14 Countries

Australia*, Canada, France*, Germany*, Italy*, Ireland*, Netherlands*, New Zealand*, Puerto Rico, Spain*, Sweden*, Switzerland*, United Kingdom, United States

X5 Edition – 32 Countries

Includes the 14 countries from X2 plus – Belgium, Brazil*, China, Denmark, Guam, Hong Kong, Hungary, Israel, Luxembourg*, Malta, Mexico, Norway, Poland*, Portugal*, Romania, Slovakia, South Korea, Taiwan*

X8 Edition – 47 Countries

Includes the 32 countries from X5 plus – Argentina*, Chile, Cyprus*, Dominican Rep, Finland, Greece, India, Indonesia, Japan*, Malaysia, Peru, Singapore, South Africa, Thailand, Turkey*

*Excludes Mobile, Special and Premium Numbers

8×8 Awards
– 8×8 Named a Leader in the Magic Quadrant for Unified Communications as a Service ’12-’14

 

Editor’s Bottom Line of 8×8

 

Consistently ranked as a Leader on Gartner’s UCaaS Magic Quadrant, 8×8 compelling platform has been recognized has one of the strongest industry options. 8×8 has expanded their market coverage beyond North America into global markets, including Asia and Pacific coverage. Despite a traditional focus on SMB organizations, the vendor has since grown their footprint to offer Enterprise grade solutions, including a complete Inbound and Outbound Contact Center platform. In fact, a major selling point is how 8×8 includes their complete Contact Center solution with their top tier Virtual Office X8 Edition plan.

If your team is simply looking for a complete Business VoIP platform, then even 8×8’s entry level Virtual Office X2 Edition includes all the necessary features, plus some extra bells and whistles. In fact, 8×8’s unlimited calling to multiple countries is a strong selling point — even the X2 Edition plan can place calls to 14 different countries, including European countries, along with Australia and Canada. Both unlimited phone numbers and extensions are also a great addition, as 8×8 does not limit the extensions a plan can have, or charge for the adopting extra phone numbers. And of course, looking beyond VoIP and calling functionality, all of 8×8’s Virtual Office plans include both audio and video meeting functionality, with even 5 participants for the X2 Edition plan.

Overall, 8×8 offers a total and complete Unified Communications solution that not only outfits your organization with a competitive and compelling Business VoIP solution, but advanced meeting and collaboration functionality as well like Business SMS, Instant Messaging and even Presence Indicators. 8×8 also ensures their solutions meet the heavy security requirements of most Enterprise organization, with features like Single Sign On and Secure Voice. The entire platform is mobile friendly as well, of course, with an intuitive and well designed mobile app enabling teams to stay connected even when they’re on the go.

When searching for a complete platform, 8×8 is a very strong option. Not only does your team gain access to a fully functional and comprehensive Business VoIP solution, but additional features as well like team collaboration and even a complete Contact Center platform.

 

Screenshots
  • Virtual Office General Settings
    Virtual Office General Settings
  • Account Manager Dashboard
    Account Manager Dashboard
  • 8x8 Call Forwarding
    8x8 Call Forwarding
  • 8x8 Agent Console
    8x8 Agent Console
  • 8x8 Analytics Overview
    8x8 Analytics Overview
  • 8x8 Template Editor
    8x8 Template Editor
  • 8x8 Salesforce Integration
    8x8 Salesforce Integration

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