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8×8 Inc.

8×8 Inc. Verified Reviews & Ratings

San Jose, CA
8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well...
1987
Year Founded
67%
Recommend It
115
User Reviews
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Michael C.'s review for8×8 Inc.

I have been an 8×8 customer for two…

I have been an 8×8 customer for two years. I have been very happy with the quality and value of the service. I am paying far less than I did with Ring Central and the apps and quality of service are far superior in my opinion. The included virtual system setup is very easy to use, even if you are not very technically savvy.

I have been an 8×8 customer for two years. I have been very happy with the quality and value of the service. I am paying far less than I did with Ring Central and the apps and quality of service are far superior in my opinion. The included virtual system setup is very easy to use, even if you are not very technically savvy.

Would Recommend: Yes
Paul Y.'s review for8×8 Inc.

I’ve been an 8×8 customer throughout…

I’ve been an 8×8 customer throughout two of my businesses since 2011. The service is priced very competitively and the virtual office tools allow seamless communications while frequently traveling. Of late, I use the mobile app the most for iOS. I’ve been pleased with the performance. An overall strong recommendation.

I’ve been an 8×8 customer throughout two of my businesses since 2011. The service is priced very competitively and the virtual office tools allow seamless communications while frequently traveling.

Of late, I use the mobile app the most for iOS. I’ve been pleased with the performance.

An overall strong recommendation.

Pros: Reliable Service, Great Support.
Cons: None.
Would Recommend: Yes
Susan H.'s review for8×8 Inc.

Enjoy the system. Can work from home…

Enjoy the system. Can work from home and no one knows the difference. Love the fax system, paperless and can easily filter. The voice mail system works great, can get the messages from my email. Easy to call back. The phones are very simple to use. Doesn’t take much time to set up the system once installed. the help desk is awesome

Enjoy the system. Can work from home and no one knows the difference. Love the fax system, paperless and can easily filter.
The voice mail system works great, can get the messages from my email. Easy to call back. The phones are very simple to use. Doesn’t take much time to set up the system once installed. the help desk is awesome

Pros: simple.
Cons: internet down no phones.
Would Recommend: Yes
Joshua P.'s review for8×8 Inc.

The 8×8 phone system has allowed our…

The 8×8 phone system has allowed our business to be flexible, and expand outside the walls of our office. We have remote workers in other countries that have the phones on their desk. And the app allows all workers the ability to login to their phones and answer calls remotely without having to be at the office.

The 8×8 phone system has allowed our business to be flexible, and expand outside the walls of our office. We have remote workers in other countries that have the phones on their desk. And the app allows all workers the ability to login to their phones and answer calls remotely without having to be at the office.

Pros: Really Flexible Call and Feature Options.
Cons: None.
Would Recommend: Yes
Norman D.'s review for8×8 Inc.

I have used 8×8 now for 18 months…

I have used 8×8 now for 18 months. They offer exceptional quality and price. The features such as showing what lines are in use to the receptionist should be included in the monthly rate. Installation was as easy as plugging in the phones to a POE network. I have not had any service issues with them.

I have used 8×8 now for 18 months. They offer exceptional quality and price. The features such as showing what lines are in use to the receptionist should be included in the monthly rate. Installation was as easy as plugging in the phones to a POE network. I have not had any service issues with them.

Would Recommend: Yes
Michael S.'s review for8×8 Inc.

8×8 provided a helpful resource when my…

8×8 provided a helpful resource when my business was ready to upgrade from a pay as you go cell phone. I briefly tried RingCentral, but when it came to some of the security features I needed, they wanted to charge much more than 8×8. There’s a lot of features on 8×8 that I don’t need to use right now, but it’s great to know I have that flexibility in the future. Some of the settings get a little confusing, or redundant, but once it’s set up, the system needs little adjusting. It’s great to have something that’s accessible through my mobile phone.

8×8 provided a helpful resource when my business was ready to upgrade from a pay as you go cell phone. I briefly tried RingCentral, but when it came to some of the security features I needed, they wanted to charge much more than 8×8. There’s a lot of features on 8×8 that I don’t need to use right now, but it’s great to know I have that flexibility in the future. Some of the settings get a little confusing, or redundant, but once it’s set up, the system needs little adjusting.
It’s great to have something that’s accessible through my mobile phone.

Pros: Good Value. Lots of options.
Cons: Not as user friendly.
Would Recommend: Yes

At first we were sceptical of switching…

At first we were sceptical of switching from our old system w/ BellSouth, but it turned out to be a great decision!! We never miss a call and the system has only gone down on rare occasions that are generally weather releated. Have been very happy with the service we received and they took back an extra phone we were using with no questions asked. Would definitely recomment.

At first we were sceptical of switching from our old system w/ BellSouth, but it turned out to be a great decision!! We never miss a call and the system has only gone down on rare occasions that are generally weather releated. Have been very happy with the service we received and they took back an extra phone we were using with no questions asked. Would definitely recomment.

Pros: No missed calls, call log feature, customimzed voiceice mail greetings.
Cons: None.
Would Recommend: Yes

Overall the service is good…

Overall the service is good. I have been with 8×8 since 2004 starting with their residential service then moving over to business service. I had issues with the phone system but 8×8 sent me a new phone. It took me a while to install and program but once it was done it worked well. I use my phone to call overseas as well

Overall the service is good. I have been with 8×8 since 2004 starting with their residential service then moving over to business service. I had issues with the phone system but 8×8 sent me a new phone. It took me a while to install and program but once it was done it worked well. I use my phone to call overseas as well

Pros: None.
Cons: Sometimes Echo Sound.
Would Recommend: Yes
Jennifer V.'s review for8×8 Inc.

Being a small business owner, I love…

Being a small business owner, I love that I can log onto the app if I have to step away from the office and still receive/make calls. My husband is the doctor and I’m the office manager, so when he has been sick in the past it’s awesome to be able to stay home and make calls to patients from the “office” phone.

Being a small business owner, I love that I can log onto the app if I have to step away from the office and still receive/make calls. My husband is the doctor and I’m the office manager, so when he has been sick in the past it’s awesome to be able to stay home and make calls to patients from the “office” phone.

Pros: Love the app.
Cons: Hard to set up auto attendant.
Would Recommend: Yes

Has been rock solid in terms of…

Has been rock solid in terms of reliability and connectivity. We’re a small team, and this platform has been flexible enough to meet all of our needs while not breaking the bank. Having the ability to route to the mobile app or the online application has been a godsent the few times our ISP has crapped out. Would highly recommend!

Has been rock solid in terms of reliability and connectivity. We’re a small team, and this platform has been flexible enough to meet all of our needs while not breaking the bank. Having the ability to route to the mobile app or the online application has been a godsent the few times our ISP has crapped out. Would highly recommend!

Would Recommend: Yes
Alan A.'s review for8×8 Inc.

Very reliable, excellent call quality,…

Very reliable, excellent call quality, excellent mobile app. Great service when needed. Auto-attendant gives us a bigger presence. The mobile app allows us to go seamlessly on the road. Works fine with cell or wifi. Support prompt and helpful when needed (very rarely). Have used for over seven years now.

Very reliable, excellent call quality, excellent mobile app. Great service when needed. Auto-attendant gives us a bigger presence. The mobile app allows us to go seamlessly on the road. Works fine with cell or wifi. Support prompt and helpful when needed (very rarely). Have used for over seven years now.

Pros: Excellent call quality, mobile app, s suppopt.
Cons: None.
Would Recommend: Yes
Caitlin P.'s review for8×8 Inc.

I have always been happy with the…

I have always been happy with the quality of customer service and products received from 8×8. Customer service has been especially helpful on the few occasions I have had to reach out for product or billing support. My questions and concerns have always been addressed in a clear and concise manner. I have been using their products for over 2 and am very happy so far!

I have always been happy with the quality of customer service and products received from 8×8. Customer service has been especially helpful on the few occasions I have had to reach out for product or billing support. My questions and concerns have always been addressed in a clear and concise manner. I have been using their products for over 2 and am very happy so far!

Would Recommend: Yes
eduardo z.'s review for8×8 Inc.

We are a small organization from…

We are a small organization from Argentina, the service is very good but the price is too high for us. I’ve been using this service for more than 13 years and it have the solution for what we need. We talk and receive calls from the US as we were there. If the service were cheaper I will have more than one user, but for the moment we will continue that way.

We are a small organization from Argentina, the service is very good but the price is too high for us. I’ve been using this service for more than 13 years and it have the solution for what we need. We talk and receive calls from the US as we were there. If the service were cheaper I will have more than one user, but for the moment we will continue that way.

Pros: Good quality of calls.
Cons: Price to high.
Would Recommend: Yes
Todd R.'s review for8×8 Inc.

We’ve used 8×8 for a bit over a year. …

We’ve used 8×8 for a bit over a year. The service is well priced and has been very reliable. We use the mobile app and the polycom 411. It provides everything we need in a phone system. We switched from a traditional landline to 8×8 and with the combination of the features available and the pricing we would never go back.

We’ve used 8×8 for a bit over a year. The service is well priced and has been very reliable. We use the mobile app and the polycom 411. It provides everything we need in a phone system. We switched from a traditional landline to 8×8 and with the combination of the features available and the pricing we would never go back.

Pros: Price.
Cons: None.
Would Recommend: Yes

A superb system. The auto attendant…

A superb system. The auto attendant, the forwarding, the extensions. The quality of Service and calls. I like very much the mobile virtual office app. I can go anywhere and can still receive and make calls as if I were in my office. The only little issue I do not like about the mobile app is one cannot send or receive pictures through its SMS. But I love 8×8!

A superb system. The auto attendant, the forwarding, the extensions. The quality of Service and calls. I like very much the mobile virtual office app. I can go anywhere and can still receive and make calls as if I were in my office. The only little issue I do not like about the mobile app is one cannot send or receive pictures through its SMS.

But I love 8×8!

Would Recommend: Yes
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Provider Overview

8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8×8 Virtual Office phone solution, broken down into multiple Editions best suited for different business needs. Business services of 8×8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.

8×8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte’s Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.

 

8×8 Pricing and Services

 

Virtual Office X2 Edition – $25 per user, per month

  • Phone Number and Virtual Extensions
  • Unlimited Calling to 14 Countries
  • Unlimited Internet Fax
  • 1GB Media Store
  • Mobile and Desktop Apps
  • Virtual Office Analytics Essentials
  • Business SMS
  • Instant Messaging and Presence
  • Voicemail
  • Auto Attendant
  • Call Queuing
  • HD Voice
  • Secure Voice
  • Single Sign On
  • Audio and Video Conferencing With Meetings for 5 participants
  • Salesforce, Zendesk & Netsuite CRM Integration

Virtual Office X5 Edition – $35 per user, per month

  • All Virtual Office X2 features, plus
  • Unlimited Calling to 32 Countries
  • 5GB Media Storage
  • Audio & Video Conferencing with Meetings for 25 participants
  • Call Recording
  • Operator Switchboard

Virtual Office x8 Edition – $55 per user, per month

  • All Virtual Office X5 features, plus
  • Unlimited Calling to 47 Countries
  • 10GB Media Storage
  • Audi & Video Conferencing with Meeting with 50 Participants
  • Salesforce Analytics
  • Virtual Office Call Quality Reporting & Analytics
  • Virtual Office Analytics Supervisor
  • Inbound Contact Center
  • Outbound Contact Center
  • 2000 Contact Center Minutes
  • Contact Center Call Recording Storage for 3 months
  • Contact Center Visual IVR
  • Contact Center Reporting & Analytics

Unlimited Calling Zone Countries

X2 Edition – 14 Countries

Australia*, Canada, France*, Germany*, Italy*, Ireland*, Netherlands*, New Zealand*, Puerto Rico, Spain*, Sweden*, Switzerland*, United Kingdom, United States

X5 Edition – 32 Countries

Includes the 14 countries from X2 plus – Belgium, Brazil*, China, Denmark, Guam, Hong Kong, Hungary, Israel, Luxembourg*, Malta, Mexico, Norway, Poland*, Portugal*, Romania, Slovakia, South Korea, Taiwan*

X8 Edition – 47 Countries

Includes the 32 countries from X5 plus – Argentina*, Chile, Cyprus*, Dominican Rep, Finland, Greece, India, Indonesia, Japan*, Malaysia, Peru, Singapore, South Africa, Thailand, Turkey*

*Excludes Mobile, Special and Premium Numbers

8×8 Awards
– 8×8 Named a Leader in the Magic Quadrant for Unified Communications as a Service ’12-’14

 

Editor’s Bottom Line of 8×8

 

Consistently ranked as a Leader on Gartner’s UCaaS Magic Quadrant, 8×8 compelling platform has been recognized has one of the strongest industry options. 8×8 has expanded their market coverage beyond North America into global markets, including Asia and Pacific coverage. Despite a traditional focus on SMB organizations, the vendor has since grown their footprint to offer Enterprise grade solutions, including a complete Inbound and Outbound Contact Center platform. In fact, a major selling point is how 8×8 includes their complete Contact Center solution with their top tier Virtual Office X8 Edition plan.

If your team is simply looking for a complete Business VoIP platform, then even 8×8’s entry level Virtual Office X2 Edition includes all the necessary features, plus some extra bells and whistles. In fact, 8×8’s unlimited calling to multiple countries is a strong selling point — even the X2 Edition plan can place calls to 14 different countries, including European countries, along with Australia and Canada. Both unlimited phone numbers and extensions are also a great addition, as 8×8 does not limit the extensions a plan can have, or charge for the adopting extra phone numbers. And of course, looking beyond VoIP and calling functionality, all of 8×8’s Virtual Office plans include both audio and video meeting functionality, with even 5 participants for the X2 Edition plan.

Overall, 8×8 offers a total and complete Unified Communications solution that not only outfits your organization with a competitive and compelling Business VoIP solution, but advanced meeting and collaboration functionality as well like Business SMS, Instant Messaging and even Presence Indicators. 8×8 also ensures their solutions meet the heavy security requirements of most Enterprise organization, with features like Single Sign On and Secure Voice. The entire platform is mobile friendly as well, of course, with an intuitive and well designed mobile app enabling teams to stay connected even when they’re on the go.

When searching for a complete platform, 8×8 is a very strong option. Not only does your team gain access to a fully functional and comprehensive Business VoIP solution, but additional features as well like team collaboration and even a complete Contact Center platform.

 

Screenshots
  • Virtual Office General Settings
    Virtual Office General Settings
  • Account Manager Dashboard
    Account Manager Dashboard
  • 8x8 Call Forwarding
    8x8 Call Forwarding
  • 8x8 Agent Console
    8x8 Agent Console
  • 8x8 Analytics Overview
    8x8 Analytics Overview
  • 8x8 Template Editor
    8x8 Template Editor
  • 8x8 Salesforce Integration
    8x8 Salesforce Integration

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