A Customer Satisfaction Survey conducted by 911 Enable, leading provider of VoIP E911 solutions, found an incredibly high amount of customers to be pleased with their services. The survey was distributed to customers and gauged factors such as why they chose 911 Enable, their satisfaction with customer service and staff, and the suite of solutions.
The three major motivators in selections of 911 Enable were the robust feature-sets, competitive pricing structure, and certification with leading vendors such as Cisco, Avaya, Microsoft, ShoreTel, and others. They included but were not limited to recommendations from industry peers, established track record of success, and the ease of set up and use.
One customer noted, “The customer service we have received from 911 has been and continues to be second to none of all our vendors. Their product knowledge and eagerness to assist with issues we experience continues to impress us.” 97% of those surveyed indicated that Enable’s solutions met or exceeded their expectations, with 90% agreeing they would recommend the service to their colleagues. Another respondent applauded 911, by stating, “911 Enable is the best vendor I’ve worked with from a technical integration, reliability and customer responsiveness perspective.”
“Since the beginning, our goal has been to deliver the best E911 solutions on the market paired with outstanding service, from sales to implementation to ongoing support,” said Lev Deich, director of 911 Enable. “The results of this survey confirm that we’ve been consistently reaching this goal, and provide us with additional motivation to continue improving our solutions and service offerings.”