Drive business success with 8x8 eXperience Communications Platform™
Enable your organization to deliver differentiated CX and modern communication experiences
Drive business success with 8x8 eXperience Communications Platform™
Enable your organization to deliver differentiated CX and modern communication experiences
Drive business success with 8x8 eXperience Communications Platform™
Enable your organization to deliver differentiated CX and modern communication experiences
Drive business success with 8x8 eXperience Communications Platform™
Enable your organization to deliver differentiated CX and modern communication experiences
Trusted by over 3 million business users
8x8 eXperience Communications Platform™
Contact Center
Unified communications
Communication API
Technology Partner Ecosystem
Deliver exceptional customer experience and keep agents engaged.
Intelligent Customer Assistant
Intelligent Customer Assistant is a powerful, user-friendly conversational AI solution that enables businesses to create simple to complex self-service experiences across all channels.
Omnichannel Routing
Stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing and proactive self-service options.
Agent Workspace
Intuitive, design-led interface that streamlines customer interactions while delivering a simpler, efficient, and more engaging way for agents to keep productivity high and customer experiences powerful.
Supervisor Workspace
Introducing a personalized, performance-centric workspace with the tools, intelligence, and insights supervisors need to ensure their teams deliver excellent customer experiences.
Contact Center Analytics
8x8 Analytics for Contact Center empowers contact center managers with customizable reports that highlight the status of critical performance metrics, driving insights needed to optimize customer experiences.
8x8 Contact Center for Microsoft Teams
An omnichannel contact center integrated into Microsoft Teams to simplify customer engagement workflows and ignite collaboration across the organization.
Workforce Engagement Management
Ensure your team is delivering great customer experiences across all channels with a powerful combination of adaptive quality management and workforce management solutions.
Contact Center
Deliver exceptional customer experience and keep agents engaged.
Intelligent Customer Assistant
Intelligent Customer Assistant is a powerful, user-friendly conversational AI solution that enables businesses to create simple to complex self-service experiences across all channels.
Omnichannel Routing
Stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing and proactive self-service options.
Agent Workspace
Intuitive, design-led interface that streamlines customer interactions while delivering a simpler, efficient, and more engaging way for agents to keep productivity high and customer experiences powerful.
Supervisor Workspace
Introducing a personalized, performance-centric workspace with the tools, intelligence, and insights supervisors need to ensure their teams deliver excellent customer experiences.
Contact Center Analytics
8x8 Analytics for Contact Center empowers contact center managers with customizable reports that highlight the status of critical performance metrics, driving insights needed to optimize customer experiences.
8x8 Contact Center for Microsoft Teams
An omnichannel contact center integrated into Microsoft Teams to simplify customer engagement workflows and ignite collaboration across the organization.
Workforce Engagement Management
Ensure your team is delivering great customer experiences across all channels with a powerful combination of adaptive quality management and workforce management solutions.
Unified communications
Connect every employee from the front desk to the back office with the highest service reliability and quality in one single app.
Business Phone
Make your phones work smarter. Leverage cloud PBX to more effectively onboard employees, manage and scale your voice services.
Video Meetings
The best video conferencing solution for businesses of any size. Fully secure, reliable, packed with features and ridiculously simple to use.
Team Chat
Connect teams in an instant with 8x8's business chat. Easily access your conversations with your contacts, whether they are your colleagues on the same phone system or an external chat application.
8x8 Work App
All your essential business communications brought together in one simple app.
Frontdesk
A tailored experience that delivers efficiency and productivity for receptionists and operators handling high call volumes.
Conversation IQ
Conversation insights and professionalism from the front desk to the back office.
8x8 Voice for Microsoft Teams
An intuitive, Azure-based Direct Routing as a Service solution that enables native PSTN calling in Microsoft Teams.
Admin Console
Single administrative interface for user provisioning, system configuration, and management.
Communication API
Engage customers at scale with SMS, voice, chat apps, and video APIs.
SMS
Efficiently reach your customers anywhere, anytime by automating notifications, one-time passwords, reminders, and alerts.
Voice
8x8 makes it easy to keep personal information private while improving traditional communication experiences.
Chat Apps
Increase customer engagement and marketing impact by including images and video in WhatsApp, Viber, Zalo, KakaoTalk, and Facebook Messenger messages— all through one API.
Video Interaction
From consultations to insurance claims to customer support, 8x8 Video Interaction lets you be there, even when you can’t.
Jitsi as a Service
Put video meetings in every touchpoint of your business.
8x8 Connect
Introducing 8x8 Connect. A multi-channel communication platform designed for businesses who want to work smart, not hard.
Automation Builder
With the 8x8 Connect Automation Builder, create meaningful interactions across different communication channels without spending hours on coding.
8x8 Converse
Simplify your customer service stream by unifying every chat app conversation into a single interface.
Technology Partner Ecosystem
Easily connect with popular AI, business, and CRM apps to achieve new levels of productivity without added complexity.
8x8 for Microsoft Teams
Advanced communications experiences for Microsoft Teams, including a solution certified cloud contact center and intuitive, cost-effective global PSTN calling.
8x8 for Microsoft Dynamics 365
8x8 Contact Center for Microsoft Dynamics is a tight integration that allows you to deliver personalized customer interactions, while also improving agent productivity and internal collaboration.
8x8 for Salesforce
8x8 Contact Center provides a tight integration with the Salesforce environment that allows your business to improve agent productivity while providing more personalized service to customers.
Plans and Features
UNIFIED COMMUNICATIONS
X2
All-in-one voice, video, and chat
Unlimited voice calling to 14 countries
HD video and audio conferencing for up to 500 active participants
SMS, MMS, and team chat
Microsoft Teams integration and more
Contact Center
X6
Voice contact center
Skills-based routing, IVR, call recording CRM
Reporting & analytics, CX journey mapping
Company-wide collaboration
Choose from metered or unmetered call bundles
X7
One interface for voice and digital interactions
Everything in X6, plus:
Omni-channel support for social media, chat, email, SMS, and video
Co-browsing
Why 8x8
Connect and grow your business on a platform you can trust.
Global presence and reach
99.999%
Uptime SLA
Our network is backed by the first platform-wide uptime SLA across UCaaS and CCaaS.
55+
Countries
Enterprise-grade communications and collaboration wherever your business takes you.
35+
Data centers
8x8 delivers superior call quality and conversations that sound and feel natural.
24/7
Support
8x8 provides 24x7x365, follow-the-sun support with multilingual teams located around the world.