Intelligent Customer Assistant

Intelligent Customer Assistant is a powerful, user-friendly conversational AI solution that enables businesses to create simple to complex self-service experiences across all channels.

Omnichannel Routing

Stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing and proactive self-service options.

Agent Workspace

Intuitive, design-led interface that streamlines customer interactions while delivering a simpler, efficient, and more engaging way for agents to keep productivity high and customer experiences powerful.

Supervisor Workspace

Introducing a personalized, performance-centric workspace with the tools, intelligence, and insights supervisors need to ensure their teams deliver excellent customer experiences.

Contact Center Analytics

8x8 Analytics for Contact Center empowers contact center managers with customizable reports that highlight the status of critical performance metrics, driving insights needed to optimize customer experiences.

8x8 Contact Center for Microsoft Teams

An omnichannel contact center integrated into Microsoft Teams to simplify customer engagement workflows and ignite collaboration across the organization.

Workforce Engagement Management 

Ensure your team is delivering great customer experiences across all channels with a powerful combination of adaptive quality management and workforce management solutions.

Business Phone

Make your phones work smarter. Leverage cloud PBX to more effectively onboard employees, manage and scale your voice services.

Video Meetings

The best video conferencing solution for businesses of any size. Fully secure, reliable, packed with features and ridiculously simple to use.

Team Chat

Connect teams in an instant with 8x8's business chat. Easily access your conversations with your contacts, whether they are your colleagues on the same phone system or an external chat application.

8x8 Work App

All your essential business communications brought together in one simple app.

Frontdesk

A tailored experience that delivers efficiency and productivity for receptionists and operators handling high call volumes.

Conversation IQ

Conversation insights and professionalism from the front desk to the back office.

8x8 Voice for Microsoft Teams

An intuitive, Azure-based Direct Routing as a Service solution that enables native PSTN calling in Microsoft Teams.

Admin Console

Single administrative interface for user provisioning, system configuration, and management.

SMS

Efficiently reach your customers anywhere, anytime by automating notifications, one-time passwords, reminders, and alerts.

Voice

8x8 makes it easy to keep personal information private while improving traditional communication experiences.

Chat Apps

Increase customer engagement and marketing impact by including images and video in WhatsApp, Viber, Zalo, KakaoTalk, and Facebook Messenger messages— all through one API.

Video Interaction

From consultations to insurance claims to customer support, 8x8 Video Interaction lets you be there, even when you can’t.

Jitsi as a Service

Put video meetings in every touchpoint of your business.

8x8 Connect

Introducing 8x8 Connect. A multi-channel communication platform designed for businesses who want to work smart, not hard.

Automation Builder

With the 8x8 Connect Automation Builder, create meaningful interactions across different communication channels without spending hours on coding.

8x8 Converse

Simplify your customer service stream by unifying every chat app conversation into a single interface.

8x8 for Microsoft Teams

Advanced communications experiences for Microsoft Teams, including a solution certified cloud contact center and intuitive, cost-effective global PSTN calling.

8x8 for Microsoft Dynamics 365

8x8 Contact Center for Microsoft Dynamics is a tight integration that allows you to deliver personalized customer interactions, while also improving agent productivity and internal collaboration.

8x8 for Salesforce

8x8 Contact Center provides a tight integration with the Salesforce environment that allows your business to improve agent productivity while providing more personalized service to customers.