Earlier this year, Reuters published a report covering the significant changes predicted for the global VoIP market. The report revealed that by the end of 2018, the business VoIP market was valued at $77.4 billion, expected to reach $93.2 billion by the end of 2024.

Business phone services are the driving force in the business VoIP services market “as the move to IP positively impacts cloud, trunking, and managed services across all business segments.” The annual growth rate VoIP is expected to increase by 17% from 2019 to 2025.

 

 

What VoIP Phone Systems Mean for SMBs

 

Future-forward tools are being embraced more by smaller businesses to address these needs and provide a competitive edge across various industries. For small to midsize organizations, business communication is paramount in defining customer experience that the brand cultivates, which can be a determining factor for survival.

It can be tempting to turn to one of the multinational conglomerate providers you already use for personal mobile or terrestrial phone lines. However, many executives who rely on the familiar names of larger corporations report insufficient support for their small business. For that reason, it’s worth considering some other VoIP providers.

VoIP business phone providers now offer a myriad of useful features, but it’s crucial to truly consider which capabilities would best serve your industry and your team.

Features like call recording might not seem necessary if you’ve never used it before. Still, users who like to record meetings might find themselves at a disadvantage without it. Things like app integration and compatibility can determine the productivity of many remote and nontraditional office teams. SIP trunking can dramatically reduce phone bills by sending unified communications over the internet. So how does one choose? First, consider the size of your organization.

 

Business Phone System Features to Look For

 

Most reputable business VoIP providers understand that entrepreneurs want to try a feature before upgrading or committing to a full package. As you shop around, you’re bound to find commonalities from site to site promoting advanced add-on features. These can usually be purchased individually without a plan and provide unique insights valuable to businesses across all industries.

  • Custom Greetings & Premium Hold Music – no one enjoys being left on hold for long stretches, but many callers also appreciate not suffering call wait times in silence or being forced to listen to sterile elevator music. Hearing a custom greeting and royalty-free hold music can leave callers with a better impression of the interaction as a whole. It also makes your firm seem far more professional.
  • HD Video Conferencing – Many VoIP providers offer HD videoconferencing capabilities, enabling high-quality web conferencing straight from the platform. This eliminates the need for third-party video platforms like Skype or GoToMeeting. Having reliable HD visuals and sound promises clear communication to simplify internal operations for remote teams.
  • CRM Integrations – CRM integrations are valuable for keeping connected to a brand’s customer base and helping the customer service team streamline processes. While some companies have developed their own, many offer an array of commonly used apps that sync seamlessly with your browser. These offer call tracking, click-to-dial, and other features designed to improve productivity.
  • Call Analytics – Just like web analytics and social media reports, call center analytics can provide a wealth of knowledge and help you optimize performance. This is a worthwhile investment for any company looking to optimize campaign impact, track leads, and evaluate the success of call center reps.

 

Best Small Business Phone Service (1-10 Employees/Lines)

 

Small businesses need features that are just as robust as large enterprises but might not have the budget for them. Small business VoIP providers have systems that allow entrepreneurs to get off the ground without appearing any less competitive or professional than larger operations.

 

Ooma Office: Contract-Free Efficiency

 

 

Ooma Office is a basic service provider for small businesses and startups with up to ten employees.  For many SMBs that want to experiment with a no-frills option, Ooma is a cost-effective solution to cover basic needs by supporting a team’s existing analog phones. Ooma Office’s bare-bones plan offers SIP phone support, toll-free options, group calling features, emergency (911) services, and voicemail-to-email conversions.

Unlike competitors of its size, it offers no voicemail transcription, SMS messaging, or video conferencing.

Ooma also offers simple plans for both new and existing businesses to access a robust communication system at a flat monthly rate without committing to a contract. If you’re still exploring the market and plan to test out more than one VoIP service, Ooma is worth considering.

To improve the shopping process, their site conveniently features a rate calculator tool that estimates your taxes and fees based on location. You’ll quickly know whether or not a plan like this can handle your business as it grows, or if you need to consider a plan with more comprehensive features.

 

Ooma Office VoIP Plan Pricing & Features

 

Plan Monthly Price
(Per Line)
Key Features
New and Existing Business Package $19.95
  • Free Number Transfer and One Free Toll-Free Number
  • 500 Minutes of Inbound Calls per Month
  • Ooma Office Mobile App & IP Phones
  • Virtual Receptionist Capabilities, Including Business Modes for Open & Closed Hours
  • Dial by Name
  • Route Callers
  • Custom Messages
  • Ring Groups
  • Custom Hold & Transfer Music

Phone.com: Ideal for the Budget-Conscious

 

If price is your primary concern, Phone.com is hard to beat. For just $9.88 per month, users receive a multitude of advanced features. You’ll get unlimited extensions, call queuing, and voicemail-to-email conversions.

The service also conveniently features an à la carte style menu of additional features for users to add to their current plans, such as caller analytics, call recording, and voicemail transcription. For those hesitant to commit, the site also offers pay-per-minute plans at similar pricing tiers as the standard plans.

While Phone.com is still widely used by many freelancers, entrepreneurs, and small businesses, it tends to serve smaller teams better. It doesn’t have the bandwidth to manage midsize and enterprise-level organizations.

 

Phone.com VoIP Plan Pricing & Features

 

Plan Monthly Price
(Per User)
Key Features
Base $12.99
  • 300 Monthly Minutes
  • Unlimited User Extensions
  • 5,000 SMS Messages
  • Bulk Number Porting
  • HD Voice & Audio Conferencing
  • 1 Local or Toll-Free Number
  • HIPAA Compliance
  • Location-Based Routing
  • Voice Tagging
  • U.S.-Based Support
Plus $19.99
  • 500 Monthly Minutes
  • Premium Hold Music
  • 10,000 SMS Messages
  • Automated Voice-to-Text
  • Phone.com for iOS and Android
  • 3 Local or Toll-Free Numbers
  • All Additional Base Plan Features
Pro $39.99
  • 20,000 SMS Messages
  • Call Analytics
  • 300 Call Recording Minutes
  • HD Video Conferencing
  • All Additional Plus Plan Features

Grasshopper: Great for Basic VoIP Features

 

Grasshopper is an excellent choice for very small businesses that don’t require advanced features and want to avoid being tied to a contract. While Grasshopper plans offer many of the basics, such as softphone, speed dial, and a toll-free option, it lacks the more nuanced features like call analytics and reporting.

Grasshopper is different from a service like Ooma because it works as an add-on to your current phone service by providing PBX and other features.

Unlike Ooma and Phone.com, Grasshopper uses existing personal landlines and mobile phones to provide entrepreneurs and very small companies with a business line. It’ll only provide phone service for your incoming calls. All outgoing calls use the phone number provided with your alternate service.

This can be counterproductive for confused clients or customers who try to reach a support team but aren’t sure which number to call.

Since Grasshopper and its mobile app support WiFi calling on cell phones, to switch between cell networks and WiFi ones, users can enjoy the simplicity of using smartphones to make and receive calls, call forwarding, transferring calls, and accessing most administrative settings. To a caller, these features look like a sophisticated hosted PBX system.

Grasshopper plans start at $26.00 per month. They include voice recognition (IVR) and ring group features but omit key features like call parking and recording, contact management, voice quality enhancement, and encryption.

 

Grasshopper VoIP Plan Pricing & Features

 

Plan Monthly Price Key Features
Solo $26
  • 1 Number with 3 Extensions
  • Mobile & Desktop Apps
  • Read Your Voicemail
  • Custom Greetings
  • VoIP and WiFi Calling
  • Reporting
  • Incoming Call Control
Partner $44
  • 3 Numbers with 6 Extensions
  • All Additional Solo Plan Features
Small Business $80
  • 5 Numbers with Unlimited Extensions
  • All Additional Partner Plan Features

VoIPLy : Great Plans for Residential and SMBs

 

VoIPLy boasts simplicity as one of its core values, but luckily that’s not due to a lack of capabilities. They offer an easy-to-use app for mobile devices, custom greeting, Alexa integration, free number porting, and call screening. VoIPLy has an arsenal of innovative features to keep things running smoothly in a contemporary setting.

VoIPLy is even tackling the problem of nuisance spam calls and robo-callers in a partnership with the popular call-blocking app Nomorobo. The app has been conveniently integrated with all available plans. Best of all, there are no setup fees.

Customer reviews suggest their customer support service leaves a lot to be desired. The lesson here, as always, is to do as much research as possible before choosing your provider.

 

VoIPLy VoIP Plan Pricing & Features

 

Plan Monthly Price Key Features
VoIPLy Adapter Only Free
  • Local Numbers
  • VoIPLy Online Mobile App
  • Voicemail to Email
  • Free Number Porting
  • HD Voice
  • Free Desk Phones
  • Alexa Integration
  • Plug-and-Play Functionality
  • Access to 50+ Smartphone Apps
  • 24/7 Support
AT&T Bundle $14.95
Vtech Bundle $49.95
Panasonic Bundle $119.95

 

Best Mid-sized Business Phone Service (11-20 employees)

 

Mid-sized businesses need scalable solutions that can grow and expand as their business grows. In many cases, expanding businesses employ remote workers and need solutions that allow for effortless international conferencing.

The best business phone providers in this tier offer powerful features without disrupting the budgetary balance of a growing company.

 

Dialpad: Innovative Cloud Phone at a Low Price Point

 

Dialpad is a moderately-priced provider for smaller- to medium-sized businesses. Dialpad plans come equipped with most, if not all, VoIP capabilities a business would be looking for. Many find it an ideal office phone software system because in addition to features like voicemail transcription, SIP phone support, and video conferencing, Dialpad focuses on innovation.

Users pay $20 per month and, in turn, receive software with an emphasis on convenience, seamless third-party app integration, and support for both iOS and Android devices.

It’s also one of the less-expensive providers for its advanced features, including video conferencing and SMS messaging services. By forgoing a focus on hardware options and installation/training, teams are left with more time to customize default settings. That way, they can quickly enjoy the benefits of contact management, encryption, and IVR/voice recognition.

If you’re unopposed to using your team’s existing devices or don’t want to buy more equipment, Dialpad is a comprehensive and competitively-priced solution. The site offers visitors the option to try it risk-free for 30 days, so there’s no pressure to sign up immediately.

 

Dialpad VoIP Plan Pricing & Features

 

Plan Price Per User Key Features
Standard $20
  • 1-Seat Minimum
  • Unlimited SMS, MMS & Group Texting in US & Canada
  • HD Video Calling
  • Custom Hold Music & Automated Greetings
  • Real-Time Call Analytics
  • GSuite and Office 365 Integration
  • Single Sign-On (SSO)
  • UberConference Free (up to 10 Participants)
Pro $30
  • 3-Seat Minimum
  • Automatic Recording
  • Salesforce Sales Cloud and Salesforce Service Cloud, Salesforce1, ServiceNow, Slack, Zapier, HubSpot Integration
  • Automatic Transcript Logging (Salesforce, ServiceNow, Zendesk)
  • 24/5 Phone Support
  • All Additional Features in Standard Plan
Enterprise Contact for Quote
  • 100-Seat Minimum
  • Holiday Hour Routing
  • Admin APIs
  • SCIM (Lifecycle Management) Provisioning
  • 24/7 Phone Support
  • All Additional Features in Pro Plan

Intermedia Unite: One-Stop Unified Communications

 

For businesses in need of a reliable cloud PBX and a generous array of features, Intermedia and its new Unite platform provide a cutting-edge small business phone service. Like most other mid-sized telephony providers, Intermedia covers all of a business’s basic needs and then some.

The Intermedia Unite plan starts at $28.99 per month per user, which is about double Dialpad’s starting price and higher than RingCentral Office for Business and 8×8 Virtual Office Pro. Upon closer inspection, the differences are negligible.

Intermedia utilizes an auto-dialer feature that Dialpad doesn’t offer. Intermedia lacks a predictive dialer, which Dialpad uses. Neither plan offers telemarketing management.

Dialpad’s plans feature most of the same features as Intermedia and reviews are positive across the board. Intermedia customers are supplied with training webinars for a smooth transition, but Dialpad provides live online and in-person assistance where available. Regardless of your level of tech-savviness, both are excellent options for handling SMBs.

 

Intermedia Unite VoIP Plan Pricing & Features

 

Plan Price Per User Key Features
Unite $28.99
  • Intermedia Unite Desktop & Mobile Apps
  • Unlimited team chat and business SMS across the US and Puerto Rico
  • Video Conferencing & Screen Sharing for 4 Web Attendees & 200 Audio Attendees
  • Secure File Sharing & Backup (2 GB per User)
  • Find Me/Follow Me
  • J.D. Power-Certified 24/7 Support
  • Spam Caller Protection
  • Call Recording
  • Virtual Voicemail and Transcription
Unite Pro $38.99
  • Intermedia Unite Desktop & Mobile Apps
  • Unlimited team chat and business SMS across the US and Puerto Rico
  • Video Conferencing & Screen Sharing for 30 Web Attendees & 200 Audio Attendees
  • Secure File Sharing & Backup (100 GB per User)
  • Find Me/Follow Me
  • J.D. Power-Certified 24/7 Support
  • Spam Caller Protection
  • Call Recording
  • Virtual Voicemail and Transcription
  • All Additional Unite Plan Features

Mitel MiCloud Connect: Ideal for Remote Teams/Collaboration

 

Ottowa-based Mitel offers features great for organizations of all sizes, with a portfolio of Google Cloud and on-site phone solutions and an award-winning global presence. The MiCloud Connect plan boasts collaborative hosted VoIP features such as individual and group chatting, SMS messaging, compatibility across all major platforms (PC, Mac, iOS, and Android).

These features support creative teams, even remotely. If users can overlook the monthly $24.99 or $29.99 charge, they gain access to important collaborative tools.

Mitel currently lacks features like call logging and recording, campaign management, call scripting, and analytics reports. It does, however, offer capabilities like queue management, escalation management, and interactive voice response, and uses Microsoft Exchange and CRM integration, which are valuable tools for any team.

Just be careful about choosing the right plan. The Essentials plan, while only $19.99 per month, covers call of the fundamental business VoIP and call control capabilities, but lacks the MiTeam Collaboration that unlocks access to those valuable tools. Also, take a moment to read our coverage of Mitel customer support before committing to them.

 

Mitel MiCloud Connect VoIP Plan Pricing & Features

 

Plan Price Per User Key Features
Essentials $20.99
  • Audio/Video Conferencing with Web Sharing
  • Built-in VPN
  • Team Collaboration with Persistent Workspaces
  • Native Integrations with Leading CRMs & Calendars
  • Personal Dashboard for Easy Task Creation & Tracking
  • Conversations Mirrored Across All Devices
Premier $26.59
  • Call Routing & Scheduling
  • Click-to-Dial Functionality
  • Call Controls & Softphone
  • Screen Pops
  • Reporting and Analytics
  • Call Recording
  • All Additional Features in Essentials Plan
Elite $38.49
  • Cross-Launching Capabilities
  • Single-Click Conference Join Button
  • Streamlined Event Management and Setup
  • Consolidated Contacts & Data
  • Archiving
  • Operator
  • All Additional Features in Premier Plan

Jive Communications: Enterprise-Class PBX Features

 

Jive is another cloud-based virtual business phone service that replaces your older equipment with a PBX to improve interactions. Jive’s impressive portfolio contains over 80 enterprise-class PBX features to give clients an edge. Its plans include campaign and escalation management, analytics reporting, call scripting, conference calling numbers, and virtual fax services.

Customer reviews reflect a scalable plan, so you can customize to your specific business needs without paying extra for features you won’t use.

Short of contact management, Jive Voice utilizes a set of important features crucial to ensuring teams a secure line of communication. SIP trunking, voice quality enhancement, unified communications, and encryption come standard with this plan. What’s more, Jive offers extensive live online training and webinars to train users on features.

 

Jive Voice VoIP Plan Pricing & Features

 

Plan Price Per User Key Features
1-99 Users $19.95-$29.95
  • Auto-Attendants
  • Call Logs, Monitoring & Recording
  • Conference Bridge
  • Custom Greetings, Hold Music & Messages
  • Hot Desking
  • Inbound Call Filters
  • LDAP Integration
  • Unlimited Extensions
  • Pre-Call Announcements
  • Cloud PBX
  • Unlimited Domestic Usage
100+ Users Custom Pricing Available

 

Best Business Phone Service for Any Sized Company

 

Enterprise VoIP systems need to handle all of the traffic and enterprise mobility that large international conglomerates and their clients can throw at them. Only the most robust systems built by leaders in the industry can serve companies of all sizes.

Nextiva, Vonage, RingCentral, and 8×8 have comparable but different systems that can offer solutions to meet the needs of enterprise phone systems in any industry.

 

Nextiva Office Pro: Cutting-Edge Solutions

 

Nextiva is one of the leading providers of business VoIP and cloud-based communications and a great choice for ensuring nothing but the best for your organization and clients.

Their best-in-class customer service has earned multiple awards and outspoken customer loyalty. Thanks to its polished and easy-to-use online platform, managers of multiple office locations can thrive with streamlined communications across teams and time zones.

Once connected, users are granted company directories, call routing, CRM integration, online faxing, extension dialing, SIP trunking capabilities, and far more advantageous features that deliver remote teams a competitive edge. Plus, scalable plans mean that you can get what you need without paying extra for what you don’t.

 

Nextiva Office Pro VoIP Phone Service Pricing & Features

 

Plan Price Per User Key Features
Essential $19.95
  • Free Number Porting
  • Auto-Attendant
  • Contact Management
  • Sales Pipeline Management
  • SLA Management
  • Account Alerts and Email Notifications
  • Hold Music
  • Survey Templates & Mobile-Friendly Surveys
  • Workflow Automation
  • Email Case Routing
  • Text Messages
Professional $20.94
  • Survey Shortlinks
  • Branding and Customization
  • User and Team Performance Analytics
  • All Additional Basic Plan Features
Enterprise $27.95
  • Custom Database
  • Unlimited Chat
  • Standard Reports
  • Custom Analytics Reports
  • Virtual Database Builder
  • Custom Dashboards
  • All Additional Pro Plan Features

Vonage Business Cloud: Great Features, Highly Customizable

 

All of Vonage’s small business solution plans include the major features you’d expect from a household name. Unfortunately, that also comes with a premium price tag that includes many features as add-ons to be purchased separately.

Designed with a wide range of features, Vonage Business Cloud features Mobile, Premium, and Advanced options to best cater to organizations of varying sizes and structures.

Their basic option, the Mobile plan, starts at $19.99 and provides users with unlimited calling and SMS messaging, seamless integration for mobile and desktop apps, and a team messaging service. This kind of plan is perfect for supporting remote teams and those that don’t rely on desk phones for day-to-day operations.

For teams that operate in a more traditional office setting and those who tend to rely on cross-platform collaboration, Vonage’s Premium tier is ideal. Under this plan, users pay $29.99 per month to communicate or collaborate across all device types, including desk phones. Premium users also gain access to Amazon Chime-supported video conferencing, chat, and file sharing for up to 100 people.

Organizations at the enterprise level benefit most from the plan’s top tier, the Advanced plan. In addition to the other features provided with the two lower tiers, Advanced members can enjoy the benefits of on-demand call recording (15 hours per month), visual voicemail services, and dedicated representative-assisted setup and onboarding for your team.

Regardless of what you choose, try to take advantage of Vonage’s 14-day trial for new users. This provides an opportunity to test the features and modify them as needed.

 

Vonage Business Cloud VoIP Plan Pricing & Features

 

Plan Price Per User Key Features
Mobile $19.99
  • Unlimited Local And Long Distance Phone Calls
  • Mobile App for iOS & Android
  • Desktop App
  • VonageFlow Team Messaging
Premium $29.99
  • Multi-Level Auto-Attendant
  • Video Conferencing
  • Amazon Chime-Powered Chat & File Sharing (up to 100 People)
  • CRM Integrations
  • All Additional Mobile Plan Features
Advanced $39.99
  • On-Demand Call Recording (15 hours/month)
  • Call Group
  • Vonage Visual Voicemail
  • Orange Glove Setup
  • All Additional Premium Plan Features

RingCentral Office: Best Overall Plan and Customization

 

Built for use by organizations of all sizes, RingCentral Office features a range of plans and utilizes powerful customization options using APIs.

RingCentral prides itself on assisting collaborative teams regardless of location, making it another excellent option for remote teams. Since the services are cloud-based, RingCentral’s dedicated app enables seamless voice calls, text messages, and audio/video conferencing.

The Essentials is a sufficient mid-tier plan and includes automatic call recording and an auto-attendant, which ensures users never miss calls and provides virtual receptionist capabilities. Plus, RingCentral claims a 99.999% uptime.

Neither RingCentral nor Vonage requires contractual commitment for cloud-based deployment. Vonage users will, however, pay a monthly subscription fee atop fees for add-ons and usage upgrades, whereas RingCentral customers have the choice between a monthly or annual fee.

 

RingCentral VoIP Plan Pricing & Features

 

Plan Price Per User Key Features
Essentials $19.99
  • 100 Toll-Free Minutes/Month
  • Visual Voicemail and Voicemail-to-Text Transcription
  • Integrations with Microsoft, Google, and Box
  • On-Demand Call Recording
Standard $24.99
  • 1,000 Toll-Free Minutes/Month
  • Unlimited Audio & Video Meetings with Screen Sharing on Desktop & Mobile (up to 4 people/meeting)
  • Custom App Development & Deployment
  • Single Sign-On
  • Multi-Level Auto-Attendant
  • All Additional Features in Essentials Plan
Premium $34.99
  • 2,500 Toll-Free Minutes/Month
  • Unlimited Audio & Video Meetings with Screen Sharing on Desktop & Mobile (up to 100 people/meeting)
  • Integration with Salesforce.com®, Zendesk®, and Desk.com™
  • All Additional Features in Standard Plan
Ultimate $49.99
  • 10,000 Toll-Free Minutes/Month
  • Unlimited Audio & Video Meetings with Screen Sharing on Desktop & Mobile (up to 200 people/meeting)
  • All Additional Features in Premium Plan

8×8 Virtual Office: Feature-Rich

 

Thanks to a plethora of features and lower starting price at just $12 per month per user, the 8×8 Express plan by 8×8 is ideal for smaller and larger operations alike. Firms across industries like tech, retail, FinTech, recruitment, and transportation can all benefit from flexible plans like this.

With the 8×8 Express plan, users will gain access to business SMS and texting, one-on-one group chat, and unlimited calling in the US and Canada, which is perfect for streamlined unified communications. The only downside is the system’s reliance on a good internet connection. If you’re located in an area with weak or spotty internet coverage, call quality will subsequently be poor.

The 8×8 Express plan is ideal for quickly setting up meetings as there is no software requirement – guests can call meetings using a browser-based UI. Features like instant screen sharing and HD voice and video meetings are also standard. However, for those that need a level of encryption for their calls, it may be a better idea to select a higher-level plan.

 

8×8 Virtual Office VoIP Plan Pricing & Features

Plan Price Per User Key Features
8×8 Express $12 
  • Route calls through both mobile and desktop devices
  • Schedule meetings and calls through Office 365 and Google Calendar
  • Free 30-day trial
  • Unlimited calling in the US and Canada
  • Business SMS and texting
X1 Edition By customer
  • Desktop or mobile app communication options
  • Call recording
  • US and Canada unlimited calling
  • Team messaging
  • Cross-platform team messaging 
X2 Edition $25
  • Unlimited calling to 14 countries
  • Analytics for calls
  • Internet-based fax
  • Call queuing
  • Business SMS
  • Audio conferencing
  • HIPAA Compliance
X3 Edition By customer
  • Unlimited calling to 32 countries
  • Switchboard Pro
  • Extra recording storage for calls
X4 Edition $45 per line, per month
  • Unlimited calling to 47 countries
  • Supervisor analytics
  • Barge-in functionality for calls
  • More recording storage for calls

 

Look Beyond Price for the Right Business Phone Service

 

Reliable and affordable phone plans are necessary for any business, regardless of its size. Traditional phone service providers might be household names, but their small business phone plans are typically lackluster. They come with hidden fees and a general disconnect when it comes to managing entrepreneurial needs.

With higher plan base prices and extra charges, digital service providers and VoIP companies present excellent alternative solutions. They deliver modern edge service that brands need to survive in a landscape dictated by convenience and accessibility.

Choose a VoIP service backed with support that gives you the confidence of knowing you’re getting the best possible price for your service. To dig a little deeper, check out our constantly updated reviews for more information on business VoIP providers.