Top 10 Call Center Headsets Agents Will Love In 2019

Top 10 Call Center Headsets Agents Will Love In 2019

While a professional is never supposed to blame their tools, a strong performance requires the right equipment. Call center agents know that the wrong call center headsets have a drastic impact on a company’s bottom line. For example, studies are showing that low sound quality impacts a speaker’s credibility to listeners.

Dropped calls, irate customers, and miscommunication aren’t a problem for call center agents equipped with quality call center technology. The aim of call center headset reviews should be to inform consumers and businesses on the most important features before purchasing a headset. That’s why we’ve created this breakdown of the top 10 headsets for 2019.

 

A Quick Comparison of the Top Call Center Headsets

 

Headset Noise-Canceling? Bluetooth Enabled? Range Pros Cons
Leitner LH270 Yes No 350 ft Five-year warranty Tethered to base rather than phone or PC
Sennheiser CC 550 IP Yes N/A 3.3 ft Dual audio, comfortable Short range of motion
Plantronics .Audio 628 Yes N/A 6.5 ft Hi-fi stereo Less comfortable than pricier options
Jabra Biz 2400 II Yes N/A 3.3 ft Lightweight Users report inferior noise-canceling to other models
Plantronics Voyager Focus UC B825 Yes Yes 150 ft Great for managing multiple conversations Pricier than other options
VXi BlueParrott B350-XT Yes Yes 66 ft 500 hours of standby time Short range for a wireless headset
Jabra Pro 930 MS Mono Yes No 395 ft Lightweight and comfortable Users report a drop-off in battery life
Koss CS100 Yes N/A 8 ft Inexpensive, lightweight, comfortable Low microphone gain
Plantronics CS540 Yes No 350 ft Great sound quality Users report problems with earpiece fit
Jabra Evolve 75 Stereo UC Yes Yes 100 ft Unique “do not disturb” light Users report discomfort with the design

 

All About the Top Call Center Headsets for 2019

 

Leitner LH270

 

Leitner LH270 call center headsets

The Leitner LH270 just about has it all. This VOIP ready headset is compatible with virtually every office phone brand out there and features a 5-year replacement warranty that even protects against battery failure.

This mono headset features contoured leatherette cushioning and a flexible headband. Wearing this call center headset keeps agents focused on their job and not on chronic discomfort. The LH270 features dual-connectivity, allowing users to easily switch between VOIP and landlines.

  • Mono Headset
  • Connection Type: Wireless
  • Customer Rating: 5 stars
  • Buy on Amazon for $288.28

 

 

 

Sennheiser CC 550 IP

 

Sennheiser CC 550 IP call center headsets

The Sennheiser CC 550 IP has been on the call center headset scene for a long time. Unlike most electronics, it has aged well and made it on to our list once again.

The Sennheiser CC 550 IP uses a USB connection and blocks background noise to allow users to concentrate. Its noise-canceling feature eliminates audio interference.

This is the only of the call center headsets in this list to protect from acoustic shock with its ActiveGard® technology. The extra-large earpads and headband padding will help make sure users are comfortable throughout the long workday.

  • Duo Headset
  • Connection Type: Wired
  • Customer Rating: 4.1 stars
  • Buy on Amazon for $130.72

 

 

 

Plantronics .Audio 628

 

Plantronics .Audio 628 call center headsets

The Plantronics .Audio 628 headset is known for its clear sound and is certified for Skype use, allowing users to accept Skype calls right from the headset. Its 24-bit hi-fi stereo sound is digitally equalized to enhance audio while making calls, listening to music, or watching videos, during downtime of course.

This USB headset features control buttons conveniently located on its wire to adjust volume and accept calls. The Plantronics .Audio 628 headset utilizes digital signal processing to scrub static and eliminate echo.

  • Duo Headset
  • Connection type: Wired
  • Customer Rating: 3.8 stars
  • Buy on Amazon for $53.94

 

 

 

Jabra Biz 2400 II

 

Jabra Biz 2400 II call center headsets

The Jabra Biz 2400 II is a lightweight headset that features a 360-degree flexible spin boom microphone. It has been designed to work with most phone systems and has large cushions for extra comfort. Its microphone is breath-resistant and eliminates background noise while delivering crystal clear audio to the caller on the other end.

While it is a corded call center headset, this may be an advantage for many as the durable, reinforced cable is unlikely to falter.

  • Duo Headset
  • Connection type: Wired
  • Customer Rating: 4.3 stars
  • Buy on Amazon for $119.00

 

 

 

Plantronics Voyager Focus UC B825

 

Plantronics Voyager Focus UC B825 call center headsets

The Plantronics Voyager Focus UC B825 headset features wireless Bluetooth technology that has a roaming range of up to 250 feet for those who like to do a little pacing on phone calls. It was designed to sync easily with mobile devices and includes a conveniently located button to quickly mute a call.

This headset includes noise-canceling to eliminate outside distractions for users and delivers natural sounding voices to callers on the other end through its enhanced DSP triple microphone.

  • Duo Headset
  • Connection Type: Wireless/Bluetooth
  • Customer Rating: 3.9 stars
  • Buy on Amazon for $166.28

 

 

 

VXi BlueParrott B350-XT 

 

VXi BlueParrott B350-XT call center headsets

The VXi BlueParrott B350-XT uses a micro USB port for charging and features its own Blue Parrot smartphone App to easily program the device. The app is compatible with both Android and IOS and allows users to program its “Parrot” button to enact any feature the user wants.

VXi has designed this headset for those who may need to block out chatty coworkers as the company claims that the B350-XT blocks out 96 percent of outside noise.

  • Mono Headset
  • Connection Type: Wireless/Bluetooth
  • Customer Rating: 4.1 stars
  • Buy on Amazon for $99.99

 

 

 

Jabra Pro 930 MS Mono

 

Jabra Pro 930 MS Mono call center headsets

The Jabra Pro 930 MS Mono is with you for the long haul as it offers a wireless range of up to 395 feet. This headset features HD voice and noise cancellation to make sure communication between call center agents and customers is reliable and clear. Jabra designed this device to protect users against random spikes in volume.

The Pro 930 is a plug and play device, allowing users to enjoy this headset right after unboxing.

  • Mono Headset
  • Connection Type: Wireless
  • Customer Rating: 4.1 stars
  • Buy on Amazon for $148.88

 

 

 

Koss CS100

 

Koss CS100 call center headsets

The Koss CS100 is also another classic that made our call center headset reviews. There are two versions, one that uses a 3.5mm plug and another that features a USB plug for just a few dollars more.

This is one of the most inexpensive call center headsets but still features soft cushions that rotate slightly to help tailor the fit to the user’s preferences. Like other products on this list, the Koss CS100 features noise-canceling technology and clear voice delivery. However, Koss stands apart from most other companies with its lifetime warranty.

  • Duo Headset
  • Connection Type: Wired
  • Customer Rating: 3.8 stars
  • Buy on Amazon for $18.97

 

 

 

Plantronics CS540

 

Plantronics CS540 call center headsets

The Plantronics CS540 may be light in weight (lightest DECT headset available) but it is heavy with features. It was designed to eliminate Wi-Fi interference and to protect against audio spikes. Its DECT 6.0 technology allows users to roam up to 350 feet while maintaining clear communication.

It connects to a desk phone and features up to 7 hours of talk time per charge. The CS540’s extended boom should improve call quality and noise-canceling, perfect for a busy call center.

  • Mono Headset
  • Connection Type: Wireless
  • Customer Rating: 4.1 stars
  • Buy on Amazon for $149.95

 

 

 

Jabra Evolve 75 Stereo UC

 

Jabra Evolve 75 Stereo UC call center headsets

The Jabra Evolve 75 Stereo UC was designed to provide crystal-clear sound for voice delivery, audio from callers, and for listening to music. For those with coworkers who cannot take a hint, the Evolve 75 includes a “do not disturb” light to keep users focused on the task at hand.

Its dual Bluetooth connectivity allowing users to connect two devices at the same time. This allows for a seamless transition between listening to music and taking an important customer, vital to getting through the day wearing one of these call center headsets.

  • Duo Headset
  • Connection Type: Wireless/Bluetooth
  • Customer Rating: 4 stars
  • Buy on Amazon for $220.00

 

 

Disclosure – The GetVoIP team writes about stuff we hope you’ll like and strives to offer the best recommendations we can. Our team has affiliate partnerships and may collect a referral commission from your purchase based on our recommendations. This does not influence the content we publish, but only supports our honest efforts to offer you the best and most transparent information. All recommendations are based on our independent research and hands-on experience. 

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