Ooma and Vonage are two of the most popular providers in the business VoIP space. With their similar features, plans, and pricing models it can be tough to figure out which option is right for your specific business needs.
To help you make an informed buying decision, let’s have a closer look at how Ooma and Vonage stack up against one another.
Table of Contents
- Ooma vs Vonage: At a Glance
- Ooma vs Vonage: Features
- Ooma vs Vonage: Call Quality
- Ooma vs Vonage: Customer Support
- Ooma vs Vonage: Plans and Pricing
- Ooma vs Vonage: Pros and Cons
- Which is Better for Your Business?
Ooma vs Vonage: At a Glance
If you’re in a rush and don’t want to delve too deep into the nuanced differences between the two providers, you can take a look at the table below. We’ve distilled all the key details to help you make your decision faster:
|Ooma »||Vonage »|
|Price||$19.95 to $24.95/month||$19.99 to $39.99/month|
|Features||Video conferencing, call recording, voicemail transcription, ring groups, and virtual receptionist||Video conferencing, call recording, voicemail transcription, call groups, and virtual receptionist*|
|Mobile and desktop apps||Yes||Yes|
|Uptime||N/A||99% guaranteed uptime SLA|
|Integrations||Google Workspace, Salesforce, Microsoft Dynamics, Office 365, Zendesk, and ServiceNow||Google Workspace, Salesforce, Microsoft Dynamics, Office 365, Zendesk, Slack, HubSpot, Zapier, Zoho, Oracle, Bullhorn, ConnectWise, Clio, and SugarCRM.|
*Only available on the premium and advanced plans
Ooma vs Vonage: Features
When it comes to features, Vonage has a more extensive gallery. Group texting, business SMS, and a business inbox help users set up a dedicated space for work messages so it doesn’t get mixed in with their personal feeds.
Vonage is also far superior when it comes to cross-platform collaboration. The desktop and mobile apps make it possible to get your work done whether you’re in the office or on the go. All inbound calls on your Vonage extension are forwarded to your smartphone through the app.
In contrast, Ooma focuses on calling-related features like voicemail alerts, call blocking, and 911 emergency calling support. Free calling to Mexico, Puerto Rico, and Canada is another nice feature, though international calling does cost extra.
Having ring groups and a virtual receptionist on the base plan is a nice touch though as these features are often reserved for pricier plans by Ooma’s competitors. Lastly, Ooma’s transcriptions tend to be more accurate than Vonage based on our testing.
Ooma vs Vonage: Call Quality
When choosing between VoIP providers, call quality is of utmost importance as it’s the main reason that most customers get a subscription in the first place. Let us start by saying that the call quality from both providers is going to be good enough for most customers.
While we haven’t run into outages or dropped calls, Ooma does have occasional issues with the call quality whereas Vonage is reliably excellent across every call. Vonage also has a 99.999% guaranteed uptime SLA whereas Ooma does not.
Finally, calling is also a bit less convenient when using first-party Ooma hardware. Their phone modules have a habit of rebooting or saying they’re disconnected from the base for seemingly no reason.
Ooma vs Vonage: Customer Support
To reach Vonage’s customer service team you can call 1-844-365-9460 between the hours of 8 AM to 12 AM EDT, Monday through Sunday (with customer service starting an hour later on Saturdays and Sundays.)
To reach Ooma’s customer service team you can call 1-866-939-6662 24 hours, 7 days a week. You can also dial their Canadian hotline at 1-877-948-6662.
One benefit that you get with Vonage is access to live chat support on its website which tends to be one of the fastest ways to resolve an issue. The online resources published by Vonage also seem more educational compared to the Ooma resources which mostly focus on use cases.
All this being said, it depends on which type of support you prefer. Are longer hold times a worthy tradeoff in exchange for 24/7 access to customer support? That’s for you to decide and there’s no one-size-fits-all answer.
Update: As of 2021, Ooma has added a live chat option to its 24/7 support while Vonage has added 24/7 support for all Vonage Business plans.
Ooma vs Vonage: Plans and Pricing
While it’s never a good idea to choose a VoIP provider based solely on who’s cheaper, pricing serves as a good benchmark to determine which option gets you the most value or “bang for your buck.”
|Ooma Office||Ooma Office Pro|
|Price||$19.95/month per line + taxes & fees||$24.95/month per line + taxes & fees|
Free porting for numbers in the US and Canada
|Unlimited meetings up to 25 participants (maximum of two hours per session)
Enhanced call blocking
|Price||$19.99/month per line + taxes & fees||$29.99/month per line + taxes & fees||$39.99/month per line + taxes & fees|
|Features||Unlimited calls, SMS, and team messaging
Vonage App Center
|Unlimited meetings up to 100 participants
|Call recording (15 hours)
Ooma vs Vonage: Pros and Cons
If you’re still on the fence then let’s look at a few pros and cons of each provider in a lightning round to help you make that final decision.
Ooma Pros and Cons
- More native features
- Robust call forwarding
- Reasonable price
- Occasional call quality issues
- Room for improvement on first-party phones
- Mobile app could use some updates
- Call recording only available with the pro plan
Vonage Pros and Cons
- More integrations
- The “follow me” feature makes it easy to route calls to any device
- Mobile and desktop apps streamline collaboration across multiple platforms
- Consistently excellent call quality
- Inaccurate transcriptions at times
- Call recording is only available with the advanced plan
Which is Better for Your Business?
There’s no arguing that both Ooma and Vonage are very reliable providers that offer similar benefits. In the end, it comes down to the type of business you’re running and which features or plans makes the most sense in that particular use case.
Who Should Use Ooma?
Companies who want a wide range of call management features at an affordable price will definitely be happy with the service that Ooma provides. It may not have as many integrations but the built-in versatility should be more than enough to cover most use cases.
The 24/7 phone support also comes in handy if you run into an urgent problem over the weekend. Vonage’s live chat may have quicker response times but you’re rolling the dice on whether you’re within office hours when running into an issue.
Who Should Use Vonage?
Businesses looking for an integration-free platform that plays nice with their existing tool stack are sure to be satisfied with the 20 connections that Vonage offers basic plan users. Vonage also provides live chat while Ooma only provides phone support.
Furthermore, companies who are looking for a VoIP solution that can support longer meetings with more participants would be better served by Vonage Meetings than Ooma Meetings, considering the latter has a participant cap of 25 and a maximum runtime of two hours.
If neither option satisfies your needs — perhaps because both lock call recording to their pricier plans — feel free to check out Ooma alternatives that may be better suited to your wants and needs.