Business VoIP providers can offer users a ton of expansive solutions and services; however, the one thing users may need the most is plug-ins. A plug-in is a component that adds a specific set of capabilities within an existing application. With VoIP systems/services, plug-ins typically serve as the primary tools of integration. In using these components, users are able to sync their VoIP solution with various platforms. In doing this, the service sinks with users’ personal information to create an all inclusive hub. While this sounds like a convenience, many businesses have deemed it a necessity.
With business VoIP, function and feature can allot users various functionality; however, without plug-ins, the office phone system and service are kept separate from other platforms—i.e. contacts, applications, programs, etc. Inversely, plug-ins allow users to link, to manage, and to maintain detailed information directly to and from the phone system. So, when callers call a user’s line, their information, records, accounts, etc. pop up with the call. Users without plug-ins keep information separate—which can result in a number of inefficiencies. For example, Vocalocity offers the Google Contacts plug-in—which allows users’ phone systems access to all the information stored with their Google Contacts account. If a provider does not offer this plug-in, this information is kept separate and will not appear with the caller’s call.
Aside from keeping updated caller records and contacts, businesses need plug-ins to condense application infrastructure. In doing so, businesses can provide callers with more detailed information in less time. For example, 8×8 offers users a SugarCRM plug-in—which searches records (including contacts, leads, accounts, prospects, users) and attaches the appropriate information and designations. Additionally, plug-ins are available for other platforms including Quickbooks, Google Search, Microsoft Outlook, etc. With each of these, businesses are able to link their account directly to the application. This allows the account information to pop up with the call; therefore, businesses do not need to search their desktop for callers’ information.
Ultimately, plug-ins help businesses unify information from multiple account. By linking business VoIP service to various accounts/information/records, plug-ins allow for more concise organization and easier access. By linking accounts to various functions, these components also decrease the time it takes to perform tasks and increases productivity. In considering VoIP providers, businesses should always look at the plug-ins offered as providers will typically offer different plug-ins with some overlapping.