For small to medium businesses, Fonality and Vocalocity represent two of the most capable and colorful or service providers. Both companies have their own unique spin on unified communications tools and solutions, and namely how they integrate to create the best of business VoIP systems. Probably one of the tougher comparisons to make, a closer look is warranted to figure out which of the two might take that edge. Aside from concrete numbers and pricing, we matched Fonality and Vocalocity up in a head to head faceoff of epic proportions.

Features/Services Compared Vocalocity
Monthly Cost of Cheapest Service $19.99/mo [Price is per extension for 10+ extensions] $29/mo
​Amount of Lines Per Pricing Tier 1-4, 5-10, 11-20, 21-50, 50+ ​5-10, 110-25, 26-50, 5-100, 101-249, 250-500, 510-1000, 100+, unknown
Monthly Price per Extension $30 base, $2 per virtual extension $29.99/mo, minimum 5 lines
Activation Free Free
​Metered Plans $14.99/mo + $0.03/min N/A
​Free Mobile App Community iOS, Android iOS, Android
​Tech Support Hours & Location Mon-Fri: 9AM-9PM EST
US Based. After hours emergency support available for $250 fee
24/7 Emergency Service
9 AM – 6 PM EST (General Help)
​Fax Options Paperless Fax, Unlimited, $15/month,
No option for physical
fax machines


​Conference Bridge Up to 30 numbers at once,
$15/month + $0.03/minute
$15/Virtual Room
​Call Group/Simultaneous Ring $5/month Default Sets of Ten
​On-Hold Music Free Free
Voicemail Transcription $4.99 per extension $5/ User
​Group Paging/Intercom $5 per group, compatible with many Cisco/Linksys and PolyCom phones N/A
​Softphone Compatible with SIP softphones PBXtra Softphone, $49.00 w/ Headset
​Toll Free # Must purchase toll free number from external vendor then port over. Unlimited incoming toll-free minutes for $40/month $5 + $0.029/minute
Cloud Integration ​Yes Yes
Option to Have Greetings Recorded by Professional Voice Actors ​N/A Yes
​Equipment Leasing N/A Yes
Setup Fee No ​No
Minimal Subscription Option ​Month-to-Month One Year
Savings with Annual Subscription (one-year commitment) No Annual Subscriptions Available Up to 33%
Money-Back Guarantee N/A 30 Day Money-Back Guarantee
More Details

Shared Features – Standard Call Features, Advanced Call Hunting, Auto Attendant, Call Recording, Call Rules, Call transfer, Desktop Integration, Dial-By-Name Directory, Paperless Fax, Enhanced Voice Mail, Find Me/Follow Me, Holiday/Custom Scheduling, Music, Remote Access, Speed Dial, Virtual Extensions, Web Portal

The Finer Things:

This is where the competition gets fierce, as Vocalocity and Fonality have some great things they’ve released lately and some that are still in the works. In all fairness, Vocalocity’s offering in Desktop 2.0 hasn’t quite hit the market yet, and neither has Fonality’s newest evolution of HUD, though I for one am anxiously awaiting both. The more common and general concerns were addressed in the chart above, with things mainly coming down to available extras both companies offer.

HUD vs. Vocalocity Desktop

Comparing these two sometimes seemed an apples and oranges process, with Vocalocity Desktop being geared towards knowing your customer, and HUD having been built for more internal matters. Vocalocity Desktop has some nifty and useful plug-ins, such as integration with Quickbooks, SugarCRM, Outlook, Google, LinkedIn, and many more. Fonality’s HUD, isn’t so concerned with all these things, in that’s it’s more of a consolidated visual call center, situated within the business, for the business. When using Vocalocity Desktop, it was interesting to see my friend’s Linkedin appear when I directed them to test call. I realized quickly how this might help businesses get a beat on who their customers are, making the subsequent answer of the phone when they dial a smooth, natural one. Then again, I had a few calls come up blank or even worse, give me the wrong information. Clearly the enterprise of adding these plug-ins is imperfect, like both company’s visual voicemail.

The reality is that both Vocalocity Desktop and the Fonality HUD have different ways of doing the same thing. It’s difficult to declare one is better than the other, but at the end of the day, Fonality take a slight lead here with a marginally more practical web client. HUD is one of those things that is paradoxically simple in it’s complexity, easy to use, and visually rich at that. Vocalocity have recently revamped their web site, and have a new installment of Desktop on the way. If the new site is any indication, the business VoIP provider has really got a strong handle on things moving forward – so look for them to be neck and neck if not taking a slight lead with the next release.

Final Verdict:

As discussed, Fonality‘s feature sets (in Fonality 5) seem to have a grand scheme, and are tightly knit and released according to a certain plan. Vocalocity‘s original desktop client was also great, with features piled on and integrated – though I have mentioned in other articles how they’ve taken a step back and three steps forward with their new developments. Fonality is the slightly more expensive and structured of the two, mandating a year contract and minimum amount of users – but it is certainly worth every penny.

Businesses looking for a less committed, touch and go experience for VoIP should take a look at Vocalocity first, being you can jump out at any time without penalty. In any essence, both companies are great options built to nurture small to medium businesses phone system needs with some useful tools that flex the luxury of utilizing a connected network to stay informed and on top of things. Again, it’s all about the size of your business and the way in which you conduct it, as the biggest determining factor in selecting a provider. Using your best discretion and the information provided, the choice will probably be more than apparent.

Vocalocity Reviews
Fonality Reviews
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