Phonebooth and RingCentral are two top names in business VoIP. RingCentral has racked up many awards, such as PC Magazine Editor’s Choice in 2010, and the 2010 World Economic Forum Technology Pioneer Award. Phonebooth, and parent company Bandwidth.com, has some of the top names as customers, including Pandora music service and Major League Baseball. With lots of muscle behind each minute, who is better head to head, Phonebooth, or RingCentral Office? Let’s check the tale of the tape first.
|Monthly Cost of Cheapest Service||19.99 (100+ users)||$20.00|
|Amount of Lines Per Pricing Tiers||1, 2-19, 20-99, 100+||There are no pricing tiers or variations in price. It is $20 per line plus an additional 2 lines for free [i.e. 22 lines + bonus 2 = 24], no matter how many users.|
|Monthly Price per Extension, Unlimited U.S. & Canada Plans||1 User: $34.99
2-19 Users: $29.00
20-99 Users: $21.99
|Free Mobile App Compatibility||iOS, Android, BlackBerry||None (Phonebooth Mobile requires separate plan)|
|Awards/Top Clients||2009-2012 TopTenReviews Gold Award, TMC Communications Solutions Product of the Year||Pandora, Living Social, Major League Baseball|
|Call Group/Simultaneous Ring||Free||Free|
|Cloud Integration||Dropbox, BOX, Google Drive, Microsoft||n/a|
|Conference Bridge||$15/ virtual room||Up to Eight participants|
|Fax, Paper||n/a||No paper fax support|
|Fax, Paperless||-Fax 500, $7.99/month: 500 Pages, $0.59 add’l pages.
-Fax 1000, $19.99/month: 1000 pages, $0.59 add’l pages.
-Fax 2500, $49.99/month: 2500 pages, $.0.39 add’l pages. Send faxes by email or PC
-Fax ProUnlimited, $39.00/month, unlimited faxes
-Other options: Add’l fax numbers $4.99/month. Vanity number $30 fee
|No paperless fax support|
|Group Paging/Intercom||Compatible with third party equipment||n/a|
|IP Phones Supported||Aastra, Cisco, Grandstream, Polycom, Yealink||Yealink, Polycom|
|Money Back Guarantee/Trial||No-risk 30 day trial for up to 20 users. 20+ user plans offer up to four user refunds||Phonebooth Free is available by invite only|
|Music on Hold/Ringback||Free||Option of up to five custom music files|
|Number Porting Fee||Free||$25.00|
|Option to have greetings recorded by professional voice actors||Minimum $50||n/a|
|Softphone||RingCentral Call Controller||2 softphone licenses per seat|
|Switchboard Software for Live Receptionist||n/a||n/a|
|Tech Support , Phone||24/7
US and Outsourced Centers
|Toll-Free Number||1000 toll-free minutes included, number not included||$1/number + $0.029/min|
Shared Features: Standard Call Features Unlimited Calls, Auto Attendant, Find Me/Follow Me/Call Routing, Conference Calls, Online Voice Mail,
RingCentral Exclusive Features: Presence, Call Flip, Call Recording, Virtual Calling Card, Cloud Fax, Online integration Click2Call Widget, Click2Call Out,
Phonebooth on Demand Exclusive Features: Voicemail Transcription
Besides all the features listed, Phonebooth and RingCentral have some features that aren’t on the chart that I want of cover first.
RingCentral has the first “cloud touch” integration. That means that you can perform administrative tasks, such as Move-Add-Change, from your tablet or phone.
Phonebooth has its own IP backbone that connects to CLECs all over the world. In theory, that should mean the best sound quality possible. Both providers have cloud-based infrastructure that gives customers lots of options.
The biggest difference between the two providers is their approach to mobile VoIP. RingCentral has a very involved mobile app integration that is front and center with all their promotional materials. Phonebooth on Demand has no mobile integration. What they have is Phonebooth Mobile. Phonebooth mobile is a great mobile plan for businesses, but it doesn’t strictly overlap with what we cover at GetVoIP.com. More importantly, if you don’t know to look for Phonebooth Mobile, there’s no mention of it on the Phonebooth.com home page. I don’t count Phonebooth Mobile as a VoIP solution. You’re welcome to disagree with me.
Phonebooth is a pretty clear winner on price alone. They have a flat twenty bucks for each user. You get two phone numbers, and then after that, you can order more phone numbers for a dollar each, including a toll-free number. RingCentral starts as high a $34.95 for one user, but goes down to $29.00 for 2-19, then down to $21.99 per user for up to 100 users, then the biggest companies with over 100 users have the rock bottom price of $19.99
For toll free, Phonebooth charges 2.9 cents per minute, and a dollar for the number. RingCentral’s Office plans have 1,000 minutes included, but don’t include the number, so you have to pay $4.95 for the toll free number to get at those free minutes. If you read our toll-free chart, you’ll see that RingCentral has some of the best toll-free rates, even if you go far above those thousand minutes. A thousand minutes on Phonebooth would cost you $30 above their normal rate.
RingCentral has a good money back guarantee. If you have under twenty phones, you are entitled to a 100% risk-free trial, minus shipping; if you have more than twenty users, you can only get your money back for four users, although you can get all your money back for the phones if you return them properly. Phonebooth has Phonebooth free, which includes 300 minutes, but Phonebooth on Demand has no free trial.
There’s a lot that Phonebooth on Demand lacks. There is no fax support, even paperless fax, and no cloud integration. Phonebooth does not offer the option of customized professional greetings, although it does offer a selection of five custom music files, which you can, if you’re so inclined, include information about your company.
One feature that RingCentral seems to lack that is the calling card of Phonebooth is Voicemail transcription. If you have your heart set on that, RingCentral doesn’t offer it natively at all.
But, for its part, RingCentral has some pretty cool exclusive features, including call flip, which you can use to seamlessly transfer a call to another phone, or switch between your Wi-Fi and wireless data network without putting the other party on hold. RingCentral offers support for third-party paging equipment, while Phonebooth is not.
Finally, Phonebooth is tight-lipped about their SIP credentials, but RingCentral gives out that information.
Phonebooth is more of a standalone product, compared to RingCentral office, which takes in as much as it can from other sources. RingCentral integrates with Dropbox, BOX, Google Drive (Formerly Google Docs), and Microsoft Outlook. RingCentral plays well with others, and Phonebooth does not. For that reason, I lean towards RingCentral.
The Final Bell: Because RingCentral has so many more features, especially, in the realm of cloud integration and UCC, which is the future of business, that I believe it is well worth the extra money to go for RingCentral. Phonebooth on Demand is a good choice for small businesses with under ten users, preferably the kind of business that is tied to one location, such as a restaurant or a car wash. For many kinds of offices, RingCentral will be the choice for you.