Velocity Networks is a leading provider of business grade voice and data solutions. Velocity Networks not only provides VoIP services, but also covers the “last mile” network infrastructure. Velocity Networks offers colocation facilities to other VoIP providers, sells broadband connectivity, and owns not just their own equipment, but the fiber itself, making it a completely private network. It’s a hell of a setup, but does having a private network make a provider objectively better than, say, OnSIP, Cytracom, RingCentral or other award winning business VoIP providers?
One of the first things that struck me about Velocity Networks is their Hosted/Virtual PBX had “standard seat” for $30/mo, and “premium seat” for $40. The full comparison was striking. The premium tier had everything I’ve come to expect from VoIP providers, and the standard seat had about half the features. The standard seating tier lacked voice portal calling, day/night mode, call rules, even simultaneous ring. For comparison’s sake, Phonebooth on Demand seems to include many of the basic and even premium features for only $20 a seat.
But digging a little deeper, I saw the strengths of Velocity Networks lay in their “Commpilot” group web portal. Aside from Call park and on-hold music, the standard seaters could use all of the major features of the web portal. Many of the Commpilot features were high-end features, some of which I honestly hadn’t seen before. For example…
– Call Capacity Management – limit the number of simultaneous calls that can be made to or from customer premises.
– Call Intercept – Enables group administrators to intercept calls routed to a non-working internal line
– Series Completion – a type of unlimited call hunting.
And some old favorites like MAC, Loudspeaker paging, configurable feature codes, voice portal, and 4 options of Hunt Groups.
There were also separate departments for Call Center Solutions and SIP trunking plans.
So for the extra money compared to other, similar products, let’s review. With Velocity Networks, you get access to a private internet infrastructure, so you’re not at the mercy of regular internet traffic, and therefore get faster transmission with less risk of packet loss; you get a number of distinctive features, including a few very rare ones; you get a simple pricing plan of two and only two tiers, with no confusing add-ons; you get a separate division for Call Centers and SIP trunking, should your business needs differ; and you get a flexible hosted VoIP PBX that lets you add and remove users with the click of a mouse.