Last updated on 01/18/2013…
8×8 Inc. and Jive are two of the premier names in SMB VoIP. Both business VoIP providers specialize in unlimited plans packed with features. Neither 8×8 nor Jive Communications are for the uninitiated. Jive Communications has partnered with the biggest names in telecommunications services and hardware, such as Verizon Business, Level 3, and Juniper Networks, and has their own proprietary network. Consequently, Jive provides VoIP services not just to businesses but to educational institutions and government installations. 8×8, which started as a manufacturer of semiconductors in 1987, and later reinvented itself as a business VoIP provider, has over 80 patents of its own. In 2008, 8×8 was second only to Vonage as a standalone VoIP provider, but, amazingly, still continues to grow, and was listed in 2010 by Deloitte as one the fastest growing technology companies. Let’s look at the tale of the tape to see how these two telecommunications heavyweights stack up.
Shared Features: Standard Call Features, Advanced Call Hunting, Auto Attendant, Call Analytics, Call Rules, Desktop Integration, Dial-By-Name Directory, virtual Fax, Enhanced Voice Mail, Find Me/Follow Me, Holiday/Custom Scheduling, Intercom, Music, Remote Access, Speed Dial, Virtual Extensions, Web Portal
In terms of price alone, Jive charges a lower rate for larger companies, topping out at $21/mo/user for companies with over 51 users. But, 8×8 will try to match any competitor’s quote. That alone makes 8×8 competitive on price against literally any company. But before you throw in the towel, let’s compare some of the features of each company.
If there’s one area that Jive covers and 8×8 doesn’t, it’s voicemail transcription. Jive offers it as part of their basic service package, and 8×8 doesn’t offer it at all. As you can see in our library and in our videos, voicemail transcription can save you a lot of time, and, as we all know, time is money.
Although it’s an intangible, many of the reviews I have read about Jive compliment them on their audio clarity. Another intangible is network uptime. Both 8×8 and Jive promise 99.99% uptime, and appear to deliver the goods.
8×8 has native mobile apps and softphones, but Jive comes up a little short in that area. Thanks to the magic of SIP, a Jive subscriber can use a SIP client.
8×8 does offer a white glove service. If you are willing to pay for it, you can get a professional installation and on-site activation. Jive does not offer this service.
The Final Bell: Our firsthand experience with 8×8 has shown us that their customer support is gentle and forgiving, even if their terms of service are otherwise forged from iron. Jive and 8×8 both go after established business and private sector institutions, and have the patents and backbone to serve them well. Jive Communications certainly didn’t get to be at the top of the mountain by Search Engine Optimization alone. While Jive is understated but incredibly reliable, 8×8 certainly has more flash and flair. But the service they provide is about equal. This one is another tie.