Business VoIP provider Fonality has some of the most popular features in VoIP, including the award-winning Fonality HUD. But, none of these features will work properly if you don’t properly configure your E911 settings. It’s easy to set up and get going on Fonality, and you might otherwise forget to set up your enhanced 911 settings, which is why Fonality makes it a requirement. The Fonality E911 service will send the information you input straight to the police or other emergency responders. This video shows you how to do it.

This video shows you how to configure your E911 settings with Fonality. First, you have to sign in to the Fonality Admin Panel, and go to Users/Extensions > E911. If your system is not configured properly, with all of your extensions’ Enhanced 911 information, you will get a notice at the top.

You can’t just enter your name and address; you have to fill out each individual dialog box. As you’ll see in the video, you have to type the number, then the street, and also include information like “apartment 2” or “North Main Street.”

The necessity of setting up E911 can not be overstated, which is probably why Fonality makes it a requirement. E911 sends that information to the authorities in case of emergencies. Like all emergencies, preparation is key. E911 is one of the few features of VoIP you hope to never use.

Landline 9-1-1 services work by having an address linked to the phone number, as required by law. Fonality, like all VoIP providers, gives your phone an IP address, which is not linked to physical location. E911 is a requirement for any VoIP service that connects to the PSTN. VoIP service providers such as Fonality usually outsource their E911 service to specialists, such as 911Enable, or 911etc. When you call 911 on a VoIP phone, you are using that service to connect to the same public safety answering point (PSAP) that you would if you were calling from a POTS landline.