In this edition of Head-To-Head, we look at Nextiva, with its NextOS 3.0 platform, with Vocalocity, with its award-winning Vocalocity Desktop. This is a head-to-head I was looking forward to writing. Both Nextiva and Vocalocity have distinctive company personalities. Nextiva, known as much for its great service, has a decidedly Google-like work atmosphere. Vocalocity zeros in on small businesses.

Features/Services Compared Vocalocity
 Nextiva
Monthly Cost of Cheapest Service $19.99/mo [Price is per extension for 10+ extensions] $19.95/mo [Price is per line for 21-100+ Lines]
Amount of Lines Per Pricing Tiers 1-4, 5-10, 11-20, 21-50, 50+ ​1-4, 5-20, 21-100+
Monthly Price per Extension, Unlimited U.S. & Canada Plans $39.99 1-4 Lines: $34.95/mo (Pro) $44.95 (Enterprise)
5-20 Lines: $29.95/mo (Pro) $39.95 (Enterprise)
21-100+: $19.95/mo (Pro) $34.95 (Enterprise)

Unlimited Plan – US/Canada/Puerto Rico
$29.95/month with at least 4 lines

Metered Plans $14.99/mo + $0.03/min SIP Trunking plans start at $14.95
Free Mobile App Compatibility iOS, Android iOS, Android
Tech Support Hours & Location Mon-Fri: 9AM-9PM EST
US Based. After hours emergency support available for $250 fee
Mon-Fri: 9AM-9PM EST
US Based
Fax Options Paperless Fax, Unlimited, $15/month,
No option for physical
fax machines
Free with Nextiva Office Plan
Otherwise:
500 Pages – $4.95/mo
1000 Pages – $12.95/mo
3000 Pages – $29.95/mo
Conference Bridge Up to 30 numbers at once,
$15/month + $0.03/minute
15-way calling included, up to 294 callers for $19.95/mo
Call Group/Simultaneous Ring $5/month Free
On-Hold Music Free Free
Voicemail Transcription $4.99 per extension Free
Group Paging/Intercom $5 per group, compatible with many Cisco/Linksys and PolyCom phones Push-to-talk included
Softphone Compatible with SIP softphones Compatible with SIP softphones
Trial Period n/a 30-Day Trial w/ Full Refund Guarantee
Toll Free # Must purchase toll free number from external vendor then port over. Unlimited incoming toll-free minutes for $40/month Number provided free
[Inbound calls are $.025 cents/min]
Cost of PolyCom IP 550 Listed on Provider Web Site $220 $104.95 (after $50 mail-in rebate from Polycom)
More Details

Partial List of Features Available on Both Nextiva and Vocalocity:

3-way calling, Caller ID, Call Waiting, Voicemail to Email, Number Porting, Softphone, Call Park, Call Transfer, Call barge, Do Not Disturb, MS Outlook/Cloud Integration, Desktop GUI, Web Portal, Free Mobile App, Call-Me Website Wigdet

The Vocalocity Desktop feature gives their subscribers an instant “cheat sheet” on their clients. As soon as their phone rings, the Vocalocity Desktop displays information about the incoming caller on the computer screen. But not just the usual name and address, it even shows the local time and weather of the caller, and does an instant Google search on the client’s name. Vocalocity also includes 2 GB of online storage for free.

NextOS is powerful software, not to be overlooked. The online Dashboard logs meticulous details about call activity. It also allows agents to sign themselves in and out, and work from anywhere. Nextiva’s feature set of Call Rules include distinctive rings for the subscriber, pre-call alerts for the caller, and selective call acceptance/rejection. NextOS 3.0 allows for not just 3-way, but 15-way calling without a conference bridge, or up to 294 callers on their premium virtual conference room ($19.95/mo).

Both Vocalocity and NextOS include widgets for a customer to call a subscriber right from the subscriber’s web page. They both link the user’s cell phone and desk phone for call continuity. Both Vocalocity and Nextiva use SIP standards, so you can use SIP credentials on any SIP Client to make calls. They both link to the free X-lite SIP client.

Both Nextiva and Vocalocity put a major emphasis on customer service. Nextiva’s “amazing service” is defined by having 95% of calls being answered on the second ring, and having little hold time. Vocalocity runs their tech support right out of Georgia and offers emergency support after hours. Nextiva offers a 30-day no risk trial, but Vocalocity does not – yet allows you to cancel at any given time.

Related:
Vocalocity Reviews
Nextiva Reviews
Nextiva vs OnSIP
Vocalocity vs 8×8
Nextiva NextOS