In this edition of Head-To-Head, we look at Nextiva, with its NextOS 3.0 platform, with Vocalocity, with its award-winning Vocalocity Desktop. This is a head-to-head I was looking forward to writing. Both Nextiva and Vocalocity have distinctive company personalities. Nextiva, known as much for its great service, has a decidedly Google-like work atmosphere. Vocalocity zeros in on small businesses.
Partial List of Features Available on Both Nextiva and Vocalocity:
3-way calling, Caller ID, Call Waiting, Voicemail to Email, Number Porting, Softphone, Call Park, Call Transfer, Call barge, Do Not Disturb, MS Outlook/Cloud Integration, Desktop GUI, Web Portal, Free Mobile App, Call-Me Website Wigdet
The Vocalocity Desktop feature gives their subscribers an instant “cheat sheet” on their clients. As soon as their phone rings, the Vocalocity Desktop displays information about the incoming caller on the computer screen. But not just the usual name and address, it even shows the local time and weather of the caller, and does an instant Google search on the client’s name. Vocalocity also includes 2 GB of online storage for free.
NextOS is powerful software, not to be overlooked. The online Dashboard logs meticulous details about call activity. It also allows agents to sign themselves in and out, and work from anywhere. Nextiva’s feature set of Call Rules include distinctive rings for the subscriber, pre-call alerts for the caller, and selective call acceptance/rejection. NextOS 3.0 allows for not just 3-way, but 15-way calling without a conference bridge, or up to 294 callers on their premium virtual conference room ($19.95/mo).
Both Vocalocity and NextOS include widgets for a customer to call a subscriber right from the subscriber’s web page. They both link the user’s cell phone and desk phone for call continuity. Both Vocalocity and Nextiva use SIP standards, so you can use SIP credentials on any SIP Client to make calls. They both link to the free X-lite SIP client.
Both Nextiva and Vocalocity put a major emphasis on customer service. Nextiva’s “amazing service” is defined by having 95% of calls being answered on the second ring, and having little hold time. Vocalocity runs their tech support right out of Georgia and offers emergency support after hours. Nextiva offers a 30-day no risk trial, but Vocalocity does not – yet allows you to cancel at any given time.