Here’s an inside tip: Your RingCentral default voicemail password is the same as your login password. Your password for RingCentral must be a series of numbers between 5 and 10 digits. (Don’t tell me it’s a passcode, not a word. I know.) Now that you know that, you can set up your voicemail and check it from your phone.
Setting up the outgoing message is pretty easy. But, unless you want someone to laugh at your voicemail, you better set it up properly and ASAP. The default outgoing message is as follows:
Your call has been forwarded to the voicemail for (blank/pause). No one is available to take your call. At the tone, please record your message. When you've finished recording, you may hang up or press the pound key for more options.”
Read that again. Better yet, read it aloud. There’s no number, or a text-to-speech of your name. Just a quick moment of quiet, hilarious, silence.
Fortunately, as I said, setting a message is easy. You don’t even need a microphone. Just enter a phone number, and it’ll call you, and you record your outgoing message on that phone. You don’t even need to use your own phone. Sitting in front of the monitor, it gives you feedback in real time. As soon as you’re done recording, the screen refreshes and lets you hear your new message on your computer. That’s pretty neat. You also have the option of uploading your own file.
Now, let’s get back to that part about checking it. You have a few options. You can check your email and download your message as an attachment. This is good because you don’t even have to sign into your account. It’s bad because you have to actually download it, which means you’ll have to delete it later. The name of the file will be the number that called and the date. If your folders are neat and organized, you can find them and either rename them or delete them. Otherwise…they may get lost in the shuffle. Don’t worry about it too much; 17KB never killed any computer. Your second option is to sign into your RingCentral online portal. If you’re by a computer, it’s fast and easy, and you get all the caller information visually, so you can stream your message. You may decide to skip listening to the message and just call the person. Then there’s the third option. As I said, it eluded me in the past, but I was able, with the help of RingCentral tech support (who sometimes aren't very friendly, by the way), to find out how to get my default password. I was also able, very easily, to reprogram my password. I should point out that it’s ever-so-slightly annoying to have to type in a password, then the # key, then “1” to hear my messages, then…hear when I missed the call, who called, and then, finally, the message. That’s a lot of trouble and a lot of steps. Once you get past four digits in a password, you’re starting to lose me at the # key. It’s enough to make you wonder if they intentionally set it up to be a pain so you’ll use their online portal.
So there you have it. It’s practically easier to set up your RingCentral voicemail than it is to check it.
If you're already a RingCentral customer, we'd love to hear your feedback and experience in our review section found here.