Choosing the best VoIP provider for your business can be a confusing process. We are doing a series of “head to head” comparisons of top business VoIP service providers. This series will read like a “tale of the tape,” comparing major features and price points. For this article, we compare Vocalocity and 8×8 Virtual Office. This article compares 8×8's Virtual Office, not the Virtual Office Pro. All fees listed are one-time activation fees. Premium features are listed as price per feature per line
Partial list of free features offered by both Vocalocity and 8×8:
3-way calling, Caller ID, Call Waiting, Voicemail to Email, Number Porting, Softphone, Call Park, Call Transfer, Do Not Disturb, MS Outlook/Cloud Integration, Desktop GUI, Web Portal, Free Mobile App
It’s clear from the start that Vocalocity specializes in small business and 8×8 focuses on large businesses. But, in reviewing the details, I saw a trend I hadn’t noticed. Vocalocity is a better fit not for small businesses but for newer businesses, and 8×8 is a better fit for established businesses. Take the fax options for example. Vocalocity doesn’t offer a physical fax option, while 8×8 offers many fax plans that require on-premise equipment. The cost structure of toll-free numbers also hints at two differing views towards toll-free calling in general. It stands to reason that a small company would do well to go with Vocalocity in order to get features previously only available to large, well-established businesses, while a large, well-established business would do well to ditch their existing provider and make the jump to VoIP to lower their ongoing costs. Finally, remember that Vocalocity is infinitely scalable, and that no business is too small for 8×8.
We hope this helps you find a business VoIP provider that is best for you. If you currently use Vocalocity, or 8×8, please leave us a review of your experience with your VoIP provider.
Please note: The information listed here has been compiled by our own research sourced from each provider's website, provider's online chat discussions, and calls made to the provider's telephone support team.