It’s a good service with a well…
It's a good service with a well known name. Most of the VoIP phone services seem to be very similar, but instead of trying to find the rock bottom price I just went with a name I recognized. It's worked out so far.
Pros: It works and keeps working. Call forwarding works, changes to the cascade update almost instantly. You can call the service department and they will make any changes for you, you can log in to the portal.
Cons: The hold music does not work at all. Long wait times for customer service. The website is extremely complex.
My biggest beef is that they offer no flexibility for small business on the bill. If you do not pay your bill within 5 days of the bill date they will turn off your service. This is just not how business works. I'm used to landlines where the additional services may cut off if you don't pay immediately, but the phone still is live for up to a few months. There should be some flexibility for the payment time frame, at least more than 5 days. They will interrupt your business over a $50 bill 5 days late..
As of 8/19/15 I pay about $95 / month for 2 people and an email fax line. There are cheaper services out there but this one is fairly reliable. Don't trust just any old VoIP company since all they are is a server anymore. Vonage does a good job.