Overall Vocalocity has proven to be a good and reliable service. There were no issues when signing up. They had me all setup in about a week. Great service with quite a ton of system features. Although their variety of available phones was limited.
Vonage Business Solutions Reviews
I spend $10,000 per year with Vocalocity. They are horrible. They do not support their phones. We were promised that 100% of our IP phones would work on there system. We spent literally days with their engineering and technical support team trying to get our phones to work. They got all but 2 to work reliably. They would work for a while and then inexplicably stop working. We were forced to buy new phones despite their promises that our phones would work. I repeatedly reached out to their CEO who would politely check in but could never get the problem resolved. I hate to complain on review sites but I really don't have a choice. I think everyone should know how this company treats its customers. At one point, their engineer, Vincent, decided couldn't continue helping us because it was lunch time. If this is the treatment you get when you spend a lot with them imagine what its like when you just have a few lines.
Service included garbled, static-y and dropped calls. Vocalocity blames Comcast. Comcast came in and our internet connections were updated to point where internet is not issue. They Vocalocity blamed our server switched. Our IT support firm replaced those so that the server ran like a top.
Company that Vocalocity referred us to to lease phones (Cisco) refuses to refund us for phones even though all support services have been cleared as culprits. Vocalocity representative implied we were to blame for leasing phone, "something [they] never tell clients to do," until we provided email proof that Vocalocity specifically told us to use the provider.
Their service has been nothing but headaches and escalating tech support costs since we signed on over a year ago.
I've been using Vocalocity for nearly a year for my business. Their service seems to be pretty standard. If you are looking for something basic and that's easy to setup and use then Vocalocity is for you.
I've experienced a dropped call or two when I first started using their services, and had to get on the phone to speak with a representative, but definitely not a regular basis. Call quality is good enough and at the end of the day if my customers can hear me well than I am satisfied.
We currently have 3 lines with Vocalocity, on their Virtual extension plan. We've been with the company for about 8 months now. One of our old phones malfunctioned, and we had to get a replacement. We purchased a new phone from a third party. Upon provisioning the new phone, the tech advised us of a major issue with our current network that was causing a issues with connection and sound quality. Bear in mind, this was an issue we didn't even know we had. They actually helped configure our network and router remotely. We are now running on a secure network, with much better sound and volume quality. The provisioning process was a pain. I followed all the instructions on Vocalocity's, and Grandstream's site, yet still couldn't get it to work myself. Spent about 1 hour and 20 mins on the phone with the rep, got everything resolved.
I am currently looking for a new provider. My phones are always having issues and they wont answer support calls when the issues are present.
We've been happily using a Vocalocity phone system for about year, and 2 more years with Aptela before they merged.
The service has been pretty reliable. We had 1 outage about 3 weeks ago, but they immediately addresses the issue. Pricing seems decent, we pay $30 a month, and have 5 lines with them.
We are thinking about upgrading to a newer Polycom system. Open to suggestions.
We have been experiencing daily dropped calls and outages. They seem to fix the issue than it appears again. This is not isolated to our company only. It is nationwide.
Two year user, seven phones. We love the service when it works. Unfortunately we have had 12-15 service outages since using Vocalocity. Wait hold times are usually one hour plus. Tech Support commonly tries to blame our firewall even though it is stable, locked down and does not change. On their insistence we repeatedly go through this firewall diagnosis on every Vocalocity failure. If they don't provide a stable product soon, we will look for a replacement vendor. I am no longer comfortable betting my business on Vocalocity.
Vocalocity has been an extreme upgrade in regards to features and call quality versus our past provider. We are very pleased and refer other businesses to them every opportunity we have.
Vonage Business Solutions (formerly Vocalocity) is based out of Atlanta, Georgia, and has over 15,000 customers. Vonage Business Solutions is a hosted virtual PBX. They offer paperless fax, call queue, call group, and conference bridge as options. They specialize in giving very small businesses a great value for their services. They were recently recognized by the Association for Corporate Growth for their rapid growth, and placed on their “Georgia Fast Forty.” They have won other awards, including the 2011 Internet Telephony Product of the Year for their “Vocalocity Desktop,” and have been recognized for two years in row in a poll by Inc. Magazine.
Vonage Business Solutions Popular Plan: Unlimited Extension
Vonage Business Solutions’s most popular plan is their Unlimited Extensions plan, including unlimited calls (both local and in-network). Long Distance calling with Vocalocity Unlimited Extensions varies, ranging from 3 to 44 cents per minute. Activation and setup with the service is free, with the provider getting things up and running swiftly and efficiently. This plan from Vonage Business Solutions boasts a wealth of useful features and add-ons, including: Unlimited Monthly Calls, Call Screening, Call Transfer, Voicemail to Email, Call Logs, Cell Phone Integration, Do-Not-Disturb, Simultaneous Ring, Unified Inbox, Online Backup
Vonage Business Unlimited Extension plans contain features that you’ll use often (complete list of features), at no extra cost. Many of these features allow for tele-working and mobility. For those seeking more advanced features – this is where Vonage sets themselves apart from the pack as one of the best in the business.
Offering many add-on features as a monthly subscription, subscribers may also utilize. Pricing for these features ranges from $4.99 and up: Call Group, Call Monitoring, Call Recording Services, Conference Bridge, Main Company Number, On-Demand Call Recording,
Paperless Fax, Toll Free Number, Voicemail Transcription.
Exclusive Options/Offerings: Vocalocity Desktop: A powerful tool that adds depth to the way you do business. The award-
winning platform is free and features a wide roster of available add-ons. Communicating with networks like Google, Linkedin,
Outlook, along with pairing with SugarCRM, Quickbooks, and other implementations.
- INTERNET TELEPHONY: 2012 Product of the Year
- Inc. Magazine: Hire Power Award
- Deloitte: Fastest Growing Company in America [#112]
- Inc. Magazine - 50/5000 [3rd Consecutive Year]
USA & Canada
|Service Type Availability|
Business VoIP, Hosted PBX
|Popular Service Plan|
|Money Back Guarantee|
Cancel Anytime, No Fees
|Services & Pricing|
|Monthly Cost of Cheapest Service|
|Amount of Lines Per Price Tier|
1-4, 5-9, 10-24, 25+
|Month to Month Option|
$14.99/mo + $0.03/min
|Number Porting Fee|
|Works with 3rd party Softphones|
Paperless Fax Only, Unlimited, $15/mo
|Desktop Integration Client|
|Toll Free Numbers|
Yes$39.99/mo, No per minute charges
|Available Features (some features cost extra, as per provider rates)|
|Advanced Call Forwarding|
|Anonymous Call Rejection|
|Busy Lamp Field|
Yes$14.99/mo plus $0.03/min
|Call Me Now|
Yes$4.99/mo for 15 hours recording time
|Do Not Disturb|
|Find Me/Follow Me|
Yes$4.99/mo per group
|Push To Talk|
|Selective Call Acceptance|
|Selective Call Rejection|
|Shared Call Appearance|
|Switchboard Software for Live Receptionist|
Mon-Fri: 9AM-9PM EST
|24/7 Call-in Support|
YesTech Support Only
|Online Ticket Submissions|