Vonage Business Solutions

4.1
4.1/5
Headquarters:Atlanta, GA
Founded In:2003
$19.99
Number of Reviews:
Would recommend:
77% of Users
Quality
4.166665
Installation
4.133335
Support
4.066665
Reliability
3.9
Features
4.466665
Price
4.2
OVERALL SCORE
4.1
4.1
avatar
Sam

Moved our service to Vonage...

Moved our service to Vonage Business from OnSIP, and found that they truly are a great investment and a reliable phone replacement service. I can easily tell the difference between my old service, and my new service. They transferred our existing phone number which took about 7 days. I thought it might be be sooner. There was no downtime during the transfer. I strongly recommend them.

Pros:Excellent sound, good value, good Android app as well
Cons:Took about 7 days to transfer my existing number
Quality
5
Installation
4
Support
5
Reliability
5
Features
4
Price
5
Overall Score:4.7 Out of 5
avatar
Jeff

Able to reach support...

I have been using Vonage Business (previously Vocalocity) for my own business and my customers for about 5 years now and had minimal problems. When I have had problems they are fast to reply and fast to resolve problems. Also higher level people are accessible when needed. Keep it up!

Pros:Able to reach support 24/7 and fast to respond and resolve prolems. Biggest Pro is very few problems, they have figured it out
Cons:Because they work so well kind of boring, but in this case 'boring' is good.
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
avatar
Michelle

Have been a customer...

I have been a customer since 2010 so that should tell you how satisfied I am. Fair prices and good support. One of my modems wouldn't work and it was replaced for free.

Quality
5
Installation
4
Support
5
Reliability
5
Features
4
Price
4
Overall Score:4.6 Out of 5
avatar
Regina

Very clear high quality...

Very clear high quality voices phone calls and way to many features included. No problems at all. Would highly recommend!

Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
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Amy

We have tried many...

We have tried many flavors of service providers and Vonage Business has been consistent and reliable at a very good price.

Pros:Excellent and reliable service
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
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John

Fair call quality but...

I moved from Vonage Residential to Vonage Business. The setup was very painful. My requirements were a three line system and that's what I was sold. But when it came to implementation, it turns out that I had to purchase another extension. And it took a dozen calls to customer support to get this finalized. I purchased four new Cisco 303 VoIP phones. The phones are okay, but only after installation did I discover the lack of some critical features. A show stopper is not having "busy lamp field" which shows you when a particular extension is being used on other phones in the network. Not having this is a show stopper.

Pros:Fair call quality, but definitely not up to the standards of a land line.
Cons:Be prepared to wait an hour to talk to technical support.
Quality
3
Installation
1
Support
1
Reliability
3
Features
1
Price
3
Overall Score:1.7 Out of 5
avatar
Chris

Can't say enough...

Can't say enough about Vonage support , service , and management tools. If you don't consider them the best provider out there you obviously haven't used the service

Pros:everything about this company is great - terrific product , support , and management tools
Cons:NONE
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
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Barry

Reliable call quality...

Been with them for about 6 months now they've been reliable with call quality and customer support. Features are tidbit difficult to figure out on the IP phones that were provided but the support team handled that for me showing me how to use one feature to the other. The unlimited extensions was a deal maker for us.

Quality
5
Installation
3
Support
5
Reliability
4
Features
5
Price
5
Overall Score:4.6 Out of 5
avatar
James

Cost effectiveness and...

I have been using Vonage since 2005 and have zero complaints in regards to any element of the company. All calls are crisp and clear with no background noise and my computer does NOT have to be on for this phone system to work. AND I can log into my account and block any phone number I want. I blocked ALL 800 numbers and we haven't received a telemarketing call in years. None. That alone is worth the monthly fee. And in regards to fees: We went from an $80 a month "land line" to 1-Volp and saw an immediate $50 drop in our phone bill over night. The math: $80 a month for 8 years is $7680. At the Voip rate of $29 month for the same time period, the total is $2784. HIGHLY recommend!

Pros:Cost effectiveness and customer service
Cons:None
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5

Pages

Vonage Business Solutions (formerly Vocalocity) is based out of Atlanta, Georgia, and has over 15,000 customers. Vonage Business Solutions is a hosted virtual PBX. They offer paperless fax, call queue, call group, and conference bridge as options. They specialize in giving very small businesses a great value for their services. They were recently recognized by the Association for Corporate Growth for their rapid growth, and placed on their “Georgia Fast Forty.” They have won other awards, including the 2011 Internet Telephony Product of the Year for their “Vocalocity Desktop,” and have been recognized for two years in row in a poll by Inc. Magazine.

Vonage Business Solutions Popular Plan: Unlimited Extension
Vonage Business Solutions’s most popular plan is their Unlimited Extensions plan, including unlimited calls (both local and in-network). Long Distance calling with Unlimited Extensions varies, ranging from 3 to 44 cents per minute. Activation and setup with the service is free, with the provider getting things up and running swiftly and efficiently. This plan from Vonage Business Solutions boasts a wealth of useful features and add-ons, including: Unlimited Monthly Calls, Call Screening, Call Transfer, Voicemail to Email, Call Logs, Cell Phone Integration, Do-Not-Disturb, Simultaneous Ring, Unified Inbox, Online Backup

Vonage Business Unlimited Extension plans contain features that you’ll use often (complete list of features), at no extra cost. Many of these features allow for tele-working and mobility. For those seeking more advanced features – this is where Vonage sets themselves apart from the pack as one of the best in the business.

Offering many add-on features as a monthly subscription, subscribers may also utilize. Pricing for these features ranges from $4.99 and up: Call Group, Call Monitoring, Call Recording Services, Conference Bridge, Main Company Number, On-Demand Call Recording,
Paperless Fax, Toll Free Number, Voicemail Transcription.

Exclusive Options/Offerings: Vonage Desktop: A powerful tool that adds depth to the way you do business. The award-
winning platform is  free and features a wide roster of available add-ons. Communicating with networks like Google, LinkedIn,
Outlook, along with pairing with SugarCRM, Quickbooks, and other implementations.

Awards:
- INTERNET TELEPHONY​: 2012 Product of the Year
- Inc. Magazine: Hire Power Award
- Deloitte: Fastest Growing Company in America [#112]
- Inc. Magazine - 50/5000 [3rd Consecutive Year]

Provider Info
Year Founded
2003
Headquarters Location
Atlanta, GA
Service Location
USA & Canada
Service Type Availability
Business VoIP, Hosted PBX
Popular Service Plan
Unlimited Extensions
Money Back Guarantee
Cancel Anytime, No Fees
Services & Pricing
Monthly Cost of Cheapest Service
$19.99/mo
Amount of Lines Per Price Tier

1-4, 5-9, 10-24, 25+

Month to Month Option
Yes
Metered Plans
$14.99/mo + $0.03/min
Customizable Plans
Yes
Activation Fee
Free
Setup Fee
Free
Number Porting Fee
Free
Mobile App
Yes
Own Softphone
Yes
Works with 3rd party Softphones
Yes
Fax Options
Yes
Fax Pricing

Paperless Fax Only, Unlimited, $15/mo

Toll Free Numbers
Yes
$39.99/mo, No per minute charges
Local Numbers
Yes
BYOD Option
Yes
Available Features (some features cost extra, as per provider rates)
Advanced Call Forwarding
Yes
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Busy Lamp Field
No
Business SMS
No
Call Queuing
Yes
$14.99/mo plus $0.03/min
Call Me Now
Yes
Call Notifications
Yes
Call Parking
Yes
Call Recording
Yes
$4.99/mo for 15 hours recording time
Call Return
No
Call Waiting
Yes
Caller ID
Yes
Conference Calls
Yes
Desktop Integration Client
No
Dial-by-name Directory
Yes
Do Not Disturb
Yes
E911
Yes
Find Me/Follow Me
Yes
Group Paging
Yes
$4.99/mo per group
Hunt Group
Yes
IVR
No
Mobile/Deskphone Sync
Yes
On-Hold Music
Yes
Privacy Options
No
Push To Talk
No
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
Yes
Switchboard Software for Live Receptionist
No
Three-way Calling
Yes
Unlimited Extensions
Yes
Video Conferencing
No
Virtual Extensions
Yes
$14.99/mo/ext
Voicemail Transcriptions
Yes
$4.99/mo/ext
Integrations
Outlook
Yes
NetSuite
No
SalesForce
Yes
SugarCRM
Yes
$2.99/mo
Box
No
Dropbox
No
Google Drive
No
Support
Hours
Mon-Fri: 9AM-9PM EST
Telephone Support
Yes
Email Support
Yes
Instant Chat
Yes
24/7 Call-in Support
Yes
Tech Support Only
FAQs Section
Yes
Video Tutorials
Yes
E-Guides
Yes
Online Ticket Submissions
Yes