4.0

Vonage Business Solutions

Atlanta, GA
Service Location: USA & Canada
  • 2003Year Founded
  • 74%Recommend
  • 38User Reviews
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4.0
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Offers many more features...

Offers many more features w/o the nickel/dime charges per feature we used to get from our previous phone provider.

Offers many more features w/o the nickel/dime charges per feature we used to get from our previous phone provider.

Cons: Receiving Faxes not easy
Quality
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Support
Reliability
Features
Price
Overall
5.0

I was using Voipo, trying to use...

I was using Voipo, trying to use it anyway. I decided something that works is better than something that's cheap so I called Vonage. They sent me out a Grandstream GXP1405 right away. They took a long time to port my lines (ten days for my phone, six weeks for my fax). But they started billing me right away.

Since 1/25/2015, I haven't been able to get the phone to work. It still doesn't. After some twenty hours with their tech support and my tech support, Vonage finally decided the phone itself might be the problem.
I got the fax to work today but it still doesn't forward to my e-mail.

If you're not getting enough frustration in your life, give them a try.

I was using Voipo, trying to use it anyway. I decided something that works is better than something that's cheap so I called Vonage. They sent me out a Grandstream GXP1405 right away. They took a long time to port my lines (ten days for my phone, six weeks for my fax). But they started billing me right away.

Since 1/25/2015, I haven't been able to get the phone to work. It still doesn't. After some twenty hours with their tech support and my tech support, Vonage finally decided the phone itself might be the problem.
I got the fax to work today but it still doesn't forward to my e-mail.

If you're not getting enough frustration in your life, give them a try.

Pros: They bill efficiently.
Cons: It doesn't work.
Quality
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1.0

The savvy sales person for Vonage forgot...

The savvy sales person for Vonage forgot to mention that we would need an additional router. Then it took the assistance of 3 or 4 technical support persons (all VERY friendly) before being informed that voice over ip would never work with our current download/upload speeds. Trouble is, we were told by the sales person that it would work. He didn't bother to run a simple test to see if it would work. We spent countless hours and a lot of money trying to get a system working that was incapable of working from the start. It never worked from the beginning. Dropped calls. Static on most calls. Calls mysteriously transferring to other lines. Phantom inbound calls. The list goes on. Vonage may be a great fit for you, but find out if you connection speeds will be enough to make it work before you sign up.

The savvy sales person for Vonage forgot to mention that we would need an additional router. Then it took the assistance of 3 or 4 technical support persons (all VERY friendly) before being informed that voice over ip would never work with our current download/upload speeds. Trouble is, we were told by the sales person that it would work. He didn't bother to run a simple test to see if it would work. We spent countless hours and a lot of money trying to get a system working that was incapable of working from the start. It never worked from the beginning. Dropped calls. Static on most calls. Calls mysteriously transferring to other lines. Phantom inbound calls. The list goes on. Vonage may be a great fit for you, but find out if you connection speeds will be enough to make it work before you sign up.

Pros: Friendly customer support
Cons: Sales dept will sell you even if Voip is not right for you
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2.3

We have a very helpful dedicated support...

Have been using Vonage since 2006 and they keep coming out with new features to help my business with day to day operations. The call quality is almost top notch and we have a very helpful dedicated support contact who is there for us with any changes we may need. The digital fax service is great and we love the PC desktop dialer application that we use on our iPhones and iPads.

Have been using Vonage since 2006 and they keep coming out with new features to help my business with day to day operations. The call quality is almost top notch and we have a very helpful dedicated support contact who is there for us with any changes we may need. The digital fax service is great and we love the PC desktop dialer application that we use on our iPhones and iPads.

Pros: Outstanding support, features, and easy of use
Cons: Minor call quality issues
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4.3

Every time I call the help desk...

Every time I call the help desk, they have a solution for the problem.

Every time I call the help desk, they have a solution for the problem.

Pros: Great Service & Knowledgeable Help
Cons: None
Quality
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4.6

We changed our phone service...

We changed our phone service to Vonage recently. This was the worst mistake we have made in years. The phones are hard to use and very inconvenient. The reception is bad because unless you have the very fastest internet, the calls breakup and drop. Messages left by customers only go to one phone line. Messages that are days old suddenly show up. We are never confident that we are getting all of our messages. This was a very bad mistake.

We changed our phone service to Vonage recently. This was the worst mistake we have made in years. The phones are hard to use and very inconvenient. The reception is bad because unless you have the very fastest internet, the calls breakup and drop. Messages left by customers only go to one phone line. Messages that are days old suddenly show up. We are never confident that we are getting all of our messages. This was a very bad mistake.

Quality
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1.7

Switched to Vonage from another VoIP...

Switching to Vonage from another VOIP helped a lot, because our other voip service was terrible. Switching from a landline to VOIP has saved hundreds a month. The customer service is great, and their tech support has a dedicated line for new customers in their first 90 day window. Switch over only took a few days. Great service overall, reliable, never had an issue. I'm always open to answer any questions you may have, because I wish there was someone like me when we needed to switch but there wasn't. But we took a big risk and it was well worth it. Email me any questions you may have at mrcharlesferrer (at) aol (dot) com

Switching to Vonage from another VOIP helped a lot, because our other voip service was terrible. Switching from a landline to VOIP has saved hundreds a month. The customer service is great, and their tech support has a dedicated line for new customers in their first 90 day window. Switch over only took a few days. Great service overall, reliable, never had an issue. I'm always open to answer any questions you may have, because I wish there was someone like me when we needed to switch but there wasn't. But we took a big risk and it was well worth it. Email me any questions you may have at mrcharlesferrer (at) aol (dot) com

Pros: Crystal Clear, Great Customer Service, Easy Switch
Cons: Should Add More Features
Quality
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4.7

Moved our service to Vonage...

Moved our service to Vonage Business from OnSIP, and found that they truly are a great investment and a reliable phone replacement service. I can easily tell the difference between my old service, and my new service. They transferred our existing phone number which took about 7 days. I thought it might be be sooner. There was no downtime during the transfer. I strongly recommend them.

Moved our service to Vonage Business from OnSIP, and found that they truly are a great investment and a reliable phone replacement service. I can easily tell the difference between my old service, and my new service. They transferred our existing phone number which took about 7 days. I thought it might be be sooner. There was no downtime during the transfer. I strongly recommend them.

Pros: Excellent sound, good value, good Android app as well
Cons: Took about 7 days to transfer my existing number
Quality
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4.7

Able to reach support...

I have been using Vonage Business (previously Vocalocity) for my own business and my customers for about 5 years now and had minimal problems. When I have had problems they are fast to reply and fast to resolve problems. Also higher level people are accessible when needed. Keep it up!

I have been using Vonage Business (previously Vocalocity) for my own business and my customers for about 5 years now and had minimal problems. When I have had problems they are fast to reply and fast to resolve problems. Also higher level people are accessible when needed. Keep it up!

Pros: Able to reach support 24/7 and fast to respond and resolve prolems. Biggest Pro is very few problems, they have figured it out
Cons: Because they work so well kind of boring, but in this case 'boring' is good.
Quality
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5.0

Have been a customer...

I have been a customer since 2010 so that should tell you how satisfied I am. Fair prices and good support. One of my modems wouldn't work and it was replaced for free.

I have been a customer since 2010 so that should tell you how satisfied I am. Fair prices and good support. One of my modems wouldn't work and it was replaced for free.

Quality
Installation
Support
Reliability
Features
Price
Overall
4.6
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Provider Overview

Vonage Business Solutions (formerly Vocalocity) is based out of Atlanta, Georgia, and has over 15,000 customers. Vonage Business Solutions is a hosted virtual PBX. They offer paperless fax, call queue, call group, and conference bridge as options. They specialize in giving very small businesses a great value for their services. They were recently recognized by the Association for Corporate Growth for their rapid growth, and placed on their “Georgia Fast Forty.” They have won other awards, including the 2011 Internet Telephony Product of the Year for their “Vocalocity Desktop,” and have been recognized for two years in row in a poll by Inc. Magazine.

Vonage Business Solutions Popular Plan: Unlimited Extension
Vonage Business Solutions’s most popular plan is their Unlimited Extensions plan, including unlimited calls (both local and in-network). Long Distance calling with Unlimited Extensions varies, ranging from 3 to 44 cents per minute. Activation and setup with the service is free, with the provider getting things up and running swiftly and efficiently. This plan from Vonage Business Solutions boasts a wealth of useful features and add-ons, including: Unlimited Monthly Calls, Call Screening, Call Transfer, Voicemail to Email, Call Logs, Cell Phone Integration, Do-Not-Disturb, Simultaneous Ring, Unified Inbox, Online Backup

Vonage Business Unlimited Extension plans contain features that you’ll use often (complete list of features), at no extra cost. Many of these features allow for tele-working and mobility. For those seeking more advanced features – this is where Vonage sets themselves apart from the pack as one of the best in the business.

Offering many add-on features as a monthly subscription, subscribers may also utilize. Pricing for these features ranges from $4.99 and up: Call Group, Call Monitoring, Call Recording Services, Conference Bridge, Main Company Number, On-Demand Call Recording,
Paperless Fax, Toll Free Number, Voicemail Transcription.

Exclusive Options/Offerings: Vonage Desktop: A powerful tool that adds depth to the way you do business. The award-
winning platform is  free and features a wide roster of available add-ons. Communicating with networks like Google, LinkedIn,
Outlook, along with pairing with SugarCRM, Quickbooks, and other implementations.

Awards:
- INTERNET TELEPHONY​: 2012 Product of the Year
- Inc. Magazine: Hire Power Award
- Deloitte: Fastest Growing Company in America [#112]
- Inc. Magazine - 50/5000 [3rd Consecutive Year]

Available Services
Provider Info
Year Founded
2003
Headquarters Location
Atlanta, GA
Service Location
USA & Canada
Service Type Availability
Business VoIP, Hosted PBX
Popular Service Plan
Unlimited Extensions
Money Back Guarantee
Cancel Anytime, No Fees
Services & Pricing
Monthly Cost of Cheapest Service
$19.99
Amount of Lines Per Price Tier

1-4, 5-9, 10-24, 25+

Month to Month Option
Metered Plans
$14.99/mo + $0.03/min
Customizable Plans
Activation Fee
Free
Setup Fee
Free
Number Porting Fee
Free
Mobile App
Own Softphone
Works with 3rd party Softphones
Fax Options
Fax Pricing

Paperless Fax Only, Unlimited, $15/mo

Toll Free Numbers
$39.99/mo, No per minute charges
Local Numbers
BYOD Option
Available Features
Advanced Call Forwarding
Anonymous Call Rejection
Auto Attendant
Busy Lamp Field
Business SMS
Call Queuing
$14.99/mo plus $0.03/min
Call Me Now
Call Notifications
Call Parking
Call Recording
$4.99/mo for 15 hours recording time
Call Return
Call Waiting
Caller ID
Conference Calls
Desktop Integration Client
Dial-by-name Directory
Do Not Disturb
E911
Find Me/Follow Me
Group Paging
$4.99/mo per group
Hunt Group
IVR
Mobile/Deskphone Sync
On-Hold Music
Privacy Options
Push To Talk
Selective Call Acceptance
Selective Call Rejection
Shared Call Appearance
Simultaneous Ring
Switchboard Software for Live Receptionist
Three-way Calling
Unlimited Extensions
Video Conferencing
Virtual Extensions
$14.99/mo/ext
Voicemail Transcriptions
$4.99/mo/ext
Integrations
Outlook
NetSuite
SalesForce
SugarCRM
$2.99/mo
Box
Dropbox
Google Drive
Support
Hours
Mon-Fri: 9AM-9PM EST
Telephone Support
Email Support
Instant Chat
24/7 Call-in Support
Tech Support Only
FAQs Section
Video Tutorials
E-Guides
Online Ticket Submissions