Every time I call the help desk, they have a solution for the problem.
We changed our phone service to Vonage recently. This was the worst mistake we have made in years. The phones are hard to use and very inconvenient. The reception is bad because unless you have the very fastest internet, the calls breakup and drop. Messages left by customers only go to one phone line. Messages that are days old suddenly show up. We are never confident that we are getting all of our messages. This was a very bad mistake.
Switching to Vonage from another VOIP helped a lot, because our other voip service was terrible. Switching from a landline to VOIP has saved hundreds a month. The customer service is great, and their tech support has a dedicated line for new customers in their first 90 day window. Switch over only took a few days. Great service overall, reliable, never had an issue. I'm always open to answer any questions you may have, because I wish there was someone like me when we needed to switch but there wasn't. But we took a big risk and it was well worth it. Email me any questions you may have at mrcharlesferrer (at) aol (dot) com
Moved our service to Vonage Business from OnSIP, and found that they truly are a great investment and a reliable phone replacement service. I can easily tell the difference between my old service, and my new service. They transferred our existing phone number which took about 7 days. I thought it might be be sooner. There was no downtime during the transfer. I strongly recommend them.
I have been using Vonage Business (previously Vocalocity) for my own business and my customers for about 5 years now and had minimal problems. When I have had problems they are fast to reply and fast to resolve problems. Also higher level people are accessible when needed. Keep it up!
I have been a customer since 2010 so that should tell you how satisfied I am. Fair prices and good support. One of my modems wouldn't work and it was replaced for free.
Very clear high quality voices phone calls and way to many features included. No problems at all. Would highly recommend!
We have tried many flavors of service providers and Vonage Business has been consistent and reliable at a very good price.
I moved from Vonage Residential to Vonage Business. The setup was very painful. My requirements were a three line system and that's what I was sold. But when it came to implementation, it turns out that I had to purchase another extension. And it took a dozen calls to customer support to get this finalized. I purchased four new Cisco 303 VoIP phones. The phones are okay, but only after installation did I discover the lack of some critical features. A show stopper is not having "busy lamp field" which shows you when a particular extension is being used on other phones in the network. Not having this is a show stopper.
Can't say enough about Vonage support , service , and management tools. If you don't consider them the best provider out there you obviously haven't used the service
Vonage Business Solutions (formerly Vocalocity) is based out of Atlanta, Georgia, and has over 15,000 customers. Vonage Business Solutions is a hosted virtual PBX. They offer paperless fax, call queue, call group, and conference bridge as options. They specialize in giving very small businesses a great value for their services. They were recently recognized by the Association for Corporate Growth for their rapid growth, and placed on their “Georgia Fast Forty.” They have won other awards, including the 2011 Internet Telephony Product of the Year for their “Vocalocity Desktop,” and have been recognized for two years in row in a poll by Inc. Magazine.
Vonage Business Solutions Popular Plan: Unlimited Extension
Vonage Business Solutions’s most popular plan is their Unlimited Extensions plan, including unlimited calls (both local and in-network). Long Distance calling with Unlimited Extensions varies, ranging from 3 to 44 cents per minute. Activation and setup with the service is free, with the provider getting things up and running swiftly and efficiently. This plan from Vonage Business Solutions boasts a wealth of useful features and add-ons, including: Unlimited Monthly Calls, Call Screening, Call Transfer, Voicemail to Email, Call Logs, Cell Phone Integration, Do-Not-Disturb, Simultaneous Ring, Unified Inbox, Online Backup
Vonage Business Unlimited Extension plans contain features that you’ll use often (complete list of features), at no extra cost. Many of these features allow for tele-working and mobility. For those seeking more advanced features – this is where Vonage sets themselves apart from the pack as one of the best in the business.
Offering many add-on features as a monthly subscription, subscribers may also utilize. Pricing for these features ranges from $4.99 and up: Call Group, Call Monitoring, Call Recording Services, Conference Bridge, Main Company Number, On-Demand Call Recording,
Paperless Fax, Toll Free Number, Voicemail Transcription.
Exclusive Options/Offerings: Vonage Desktop: A powerful tool that adds depth to the way you do business. The award-
winning platform is free and features a wide roster of available add-ons. Communicating with networks like Google, LinkedIn,
Outlook, along with pairing with SugarCRM, Quickbooks, and other implementations.
- INTERNET TELEPHONY: 2012 Product of the Year
- Inc. Magazine: Hire Power Award
- Deloitte: Fastest Growing Company in America [#112]
- Inc. Magazine - 50/5000 [3rd Consecutive Year]
USA & Canada
|Service Type Availability|
Business VoIP, Hosted PBX
|Popular Service Plan|
|Money Back Guarantee|
Cancel Anytime, No Fees
|Services & Pricing|
|Monthly Cost of Cheapest Service|
|Amount of Lines Per Price Tier|
1-4, 5-9, 10-24, 25+
|Month to Month Option|
$14.99/mo + $0.03/min
|Number Porting Fee|
|Works with 3rd party Softphones|
Paperless Fax Only, Unlimited, $15/mo
|Toll Free Numbers|
Yes$39.99/mo, No per minute charges
|Available Features (some features cost extra, as per provider rates)|
|Advanced Call Forwarding|
|Anonymous Call Rejection|
|Busy Lamp Field|
Yes$14.99/mo plus $0.03/min
|Call Me Now|
Yes$4.99/mo for 15 hours recording time
|Desktop Integration Client|
|Do Not Disturb|
|Find Me/Follow Me|
Yes$4.99/mo per group
|Push To Talk|
|Selective Call Acceptance|
|Selective Call Rejection|
|Shared Call Appearance|
|Switchboard Software for Live Receptionist|
Mon-Fri: 9AM-9PM EST
|24/7 Call-in Support|
YesTech Support Only
|Online Ticket Submissions|