I have been a customer since 2010 so that should tell you how satisfied I am. Fair prices and good support. One of my modems wouldn't work and it was replaced for free.
Very clear high quality voices phone calls and way to many features included. No problems at all. Would highly recommend!
We have tried many flavors of service providers and Vonage Business has been consistent and reliable at a very good price.
I moved from Vonage Residential to Vonage Business. The setup was very painful. My requirements were a three line system and that's what I was sold. But when it came to implementation, it turns out that I had to purchase another extension. And it took a dozen calls to customer support to get this finalized. I purchased four new Cisco 303 VoIP phones. The phones are okay, but only after installation did I discover the lack of some critical features. A show stopper is not having "busy lamp field" which shows you when a particular extension is being used on other phones in the network. Not having this is a show stopper.
Can't say enough about Vonage support , service , and management tools. If you don't consider them the best provider out there you obviously haven't used the service
Best Value. Never an Issue. Always reliable.
Been with them for about 6 months now they've been reliable with call quality and customer support. Features are tidbit difficult to figure out on the IP phones that were provided but the support team handled that for me showing me how to use one feature to the other. The unlimited extensions was a deal maker for us.
I have been using Vonage since 2005 and have zero complaints in regards to any element of the company. All calls are crisp and clear with no background noise and my computer does NOT have to be on for this phone system to work. AND I can log into my account and block any phone number I want. I blocked ALL 800 numbers and we haven't received a telemarketing call in years. None. That alone is worth the monthly fee. And in regards to fees: We went from an $80 a month "land line" to 1-Volp and saw an immediate $50 drop in our phone bill over night. The math: $80 a month for 8 years is $7680. At the Voip rate of $29 month for the same time period, the total is $2784. HIGHLY recommend!
Vonage has been an excellent provider for 2 years now, and I have never had any problems. On the very rare times I have had to call tech or customer support, the response was always first class. Hassle free and great value for money!
I have lost one client (I am a lawyer) and have been embarrassed to dozens of others. I am not exclusively using a cell phone. The quality of the outgoing line breaks up so bad people actually think it is a cell phone. I have worked with (Vocalocity) on this problem for over a year -- and it got worse with Vonage Business. There has been finger pointing between this company, my ISP (a major provider) and even the building manage. The last straw was when it was blamed on my router, so I bought a new router and nothing changed. This is the most dangerous company to my business.
Vonage Business Solutions (formerly Vocalocity) is based out of Atlanta, Georgia, and has over 15,000 customers. Vonage Business Solutions is a hosted virtual PBX. They offer paperless fax, call queue, call group, and conference bridge as options. They specialize in giving very small businesses a great value for their services. They were recently recognized by the Association for Corporate Growth for their rapid growth, and placed on their “Georgia Fast Forty.” They have won other awards, including the 2011 Internet Telephony Product of the Year for their “Vocalocity Desktop,” and have been recognized for two years in row in a poll by Inc. Magazine.
Vonage Business Solutions Popular Plan: Unlimited Extension
Vonage Business Solutions’s most popular plan is their Unlimited Extensions plan, including unlimited calls (both local and in-network). Long Distance calling with Unlimited Extensions varies, ranging from 3 to 44 cents per minute. Activation and setup with the service is free, with the provider getting things up and running swiftly and efficiently. This plan from Vonage Business Solutions boasts a wealth of useful features and add-ons, including: Unlimited Monthly Calls, Call Screening, Call Transfer, Voicemail to Email, Call Logs, Cell Phone Integration, Do-Not-Disturb, Simultaneous Ring, Unified Inbox, Online Backup
Vonage Business Unlimited Extension plans contain features that you’ll use often (complete list of features), at no extra cost. Many of these features allow for tele-working and mobility. For those seeking more advanced features – this is where Vonage sets themselves apart from the pack as one of the best in the business.
Offering many add-on features as a monthly subscription, subscribers may also utilize. Pricing for these features ranges from $4.99 and up: Call Group, Call Monitoring, Call Recording Services, Conference Bridge, Main Company Number, On-Demand Call Recording,
Paperless Fax, Toll Free Number, Voicemail Transcription.
Exclusive Options/Offerings: Vonage Desktop: A powerful tool that adds depth to the way you do business. The award-
winning platform is free and features a wide roster of available add-ons. Communicating with networks like Google, LinkedIn,
Outlook, along with pairing with SugarCRM, Quickbooks, and other implementations.
- INTERNET TELEPHONY: 2012 Product of the Year
- Inc. Magazine: Hire Power Award
- Deloitte: Fastest Growing Company in America [#112]
- Inc. Magazine - 50/5000 [3rd Consecutive Year]
USA & Canada
|Service Type Availability|
Business VoIP, Hosted PBX
|Popular Service Plan|
|Money Back Guarantee|
Cancel Anytime, No Fees
|Services & Pricing|
|Monthly Cost of Cheapest Service|
|Amount of Lines Per Price Tier|
1-4, 5-9, 10-24, 25+
|Month to Month Option|
$14.99/mo + $0.03/min
|Number Porting Fee|
|Works with 3rd party Softphones|
Paperless Fax Only, Unlimited, $15/mo
|Toll Free Numbers|
Yes$39.99/mo, No per minute charges
|Available Features (some features cost extra, as per provider rates)|
|Advanced Call Forwarding|
|Anonymous Call Rejection|
|Busy Lamp Field|
Yes$14.99/mo plus $0.03/min
|Call Me Now|
Yes$4.99/mo for 15 hours recording time
|Desktop Integration Client|
|Do Not Disturb|
|Find Me/Follow Me|
Yes$4.99/mo per group
|Push To Talk|
|Selective Call Acceptance|
|Selective Call Rejection|
|Shared Call Appearance|
|Switchboard Software for Live Receptionist|
Mon-Fri: 9AM-9PM EST
|24/7 Call-in Support|
YesTech Support Only
|Online Ticket Submissions|