4.0

Vonage Business

Atlanta, GA
Service Location: USA & Canada
  • 2003Year Founded
  • 75%Recommend
  • 44User Reviews
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4.0
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Customer service agents have...

Customer service agents have been a tremendous help to our business. They are always courteous and a pleasure to deal with. The services provided, at the low prices provided, substantially help to alleviate the tremendous burdens associated with running a business.

Customer service agents have been a tremendous help to our business. They are always courteous and a pleasure to deal with. The services provided, at the low prices provided, substantially help to alleviate the tremendous burdens associated with running a business.

Pros: Excellent Customer Service
Cons: None.
Quality
Installation
Support
Reliability
Features
Price
Overall
5.0

I was asked to contact Vonage...

So I was asked to contact Vonage (among other providers) to switch our business line from Verizon. We are in the plumbing industry so our phones are our lives! It was scary at first and many days while numbers were being ported and lines setup prior to throwing the switch on I was on pins and needles. BUT THEN the morning the switch was made it was absolutely seamless - there was NOTHING for me to do but sit back and let Vonage System do what it does.

From speaking to the sales rep to get the ball rolling, to taking the online web based training classes (options are endless for the busy worker), to receiving the phones (easy easy setup - no tech needed), to the flipping of the switch, to asking questions because others didn't go to training and not feel stupid, to adding additional lines to port once the boss was totally happy, to making me a rock star in the eyes of my boss (priceless), VONAGE was AWESOME.

Oh and did I mention the customer care team - no matter what button I pressed I was never passed around, never had a rep who didn't know how to advise or help me! I had a group of reps that not only was helpful but actually sounded like they LOVED THEIR JOB AND KNEW EVERYTHING ABOUT THEIR OWN PROTECT!

That kind of customer service and customer dedication and training is rare. We are expanding our business to include another division and guess who will be the first person I call to setup new phone lines, virtual receptionist, etc..........yep you guessed it --- the only provider I could possible depend on VONAGE! 20 STARS for just doing what you do better than the rest.

So I was asked to contact Vonage (among other providers) to switch our business line from Verizon. We are in the plumbing industry so our phones are our lives! It was scary at first and many days while numbers were being ported and lines setup prior to throwing the switch on I was on pins and needles. BUT THEN the morning the switch was made it was absolutely seamless - there was NOTHING for me to do but sit back and let Vonage System do what it does.

From speaking to the sales rep to get the ball rolling, to taking the online web based training classes (options are endless for the busy worker), to receiving the phones (easy easy setup - no tech needed), to the flipping of the switch, to asking questions because others didn't go to training and not feel stupid, to adding additional lines to port once the boss was totally happy, to making me a rock star in the eyes of my boss (priceless), VONAGE was AWESOME.

Oh and did I mention the customer care team - no matter what button I pressed I was never passed around, never had a rep who didn't know how to advise or help me! I had a group of reps that not only was helpful but actually sounded like they LOVED THEIR JOB AND KNEW EVERYTHING ABOUT THEIR OWN PROTECT!

That kind of customer service and customer dedication and training is rare. We are expanding our business to include another division and guess who will be the first person I call to setup new phone lines, virtual receptionist, etc..........yep you guessed it --- the only provider I could possible depend on VONAGE! 20 STARS for just doing what you do better than the rest.

Pros: What's not to love!
Cons: Mobile App
Quality
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5.0

Voice quality is exceptional and my calls...

I've been using Vonage Business since 2008. The voice quality is exceptional and my calls rarely drop. I love the automated receptionist because it gives me a phone system found in large law firms but meets my sole practitioner budget. Their customer service is friendly and helpful. Recently they've added a lot of new features.

Since I've started using eFax, it's saved me hundreds of dollars on paper. Also, the convenience of having the fax already in a PDF saves me lots of time. It's extremely easy to send faxes as well.

I'm pleased and I'll be a Vonage customer for as long as they'll have me.

I've been using Vonage Business since 2008. The voice quality is exceptional and my calls rarely drop. I love the automated receptionist because it gives me a phone system found in large law firms but meets my sole practitioner budget. Their customer service is friendly and helpful. Recently they've added a lot of new features.

Since I've started using eFax, it's saved me hundreds of dollars on paper. Also, the convenience of having the fax already in a PDF saves me lots of time. It's extremely easy to send faxes as well.

I'm pleased and I'll be a Vonage customer for as long as they'll have me.

Pros: Calls don't drop, automated receptionist
Quality
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4.7

Very stable and mobile friendly...

It works great for our company's phone needs. They just released a new version of their iPhone application and it's been very helpful in setting up our mobile workforce initiative. Now all we have to do is get everyone to move to their mobile device :)

It works great for our company's phone needs. They just released a new version of their iPhone application and it's been very helpful in setting up our mobile workforce initiative. Now all we have to do is get everyone to move to their mobile device :)

Pros: Very Stable
Cons: Android app needs improvement
Quality
Installation
Support
Reliability
Features
Price
Overall
4.3

We spent considerable...

We spent considerable time with our Vonage sales person, David Gray configuring a system that would meet our needs. He sold us on a Yealink cordless phone system. As a small business we needed 7 extensions plus one Polycom desk unit to be used for conference calls. We made it clear to him that we needed to be able to communicate between the phonesets as one would assume when buying a business phone system.

The Yealinks require two base units to service 7 phones. After receiving them and setting them up, we found that you can't intercom between the units that are on different bases making the setup useless as a SYSTEM.

We called Vonage to find a solution and it took 5 tries to get the tech guy to even understand that they wouldn't intercom. Then he sends me to a higher tech support in India to someone that I couldn't understand a word of because their office was having a celebration of some sort. Back to basic customer service and 15 minutes on hold and I finally get the solution from the support person, "we won't allow you to return them so sell them on Ebay"!! After much vigilance I get the next level of intelligence at Vonage, Amy, she repeats the whole thing and after 45 minutes she agrees to take them back for a $180 re-stocking fee. Then she reduces it to $60. Then she says she wants to review my conversation with the sales guy David Gray. She calls me back the next day and says there was nothing where David told me that it would be able to intercom so she tries to back out of the return again. After more vigilance on my part, she agrees to a $60 return charge again.

She and her supervisors completely missed the point that a system should work as a system and that the sales person should know wether it does or doesn't work before selling it, and that if they make a mistake, own up to it and make it right instead of nickle and diming a customer to death!

We spent considerable time with our Vonage sales person, David Gray configuring a system that would meet our needs. He sold us on a Yealink cordless phone system. As a small business we needed 7 extensions plus one Polycom desk unit to be used for conference calls. We made it clear to him that we needed to be able to communicate between the phonesets as one would assume when buying a business phone system.

The Yealinks require two base units to service 7 phones. After receiving them and setting them up, we found that you can't intercom between the units that are on different bases making the setup useless as a SYSTEM.

We called Vonage to find a solution and it took 5 tries to get the tech guy to even understand that they wouldn't intercom. Then he sends me to a higher tech support in India to someone that I couldn't understand a word of because their office was having a celebration of some sort. Back to basic customer service and 15 minutes on hold and I finally get the solution from the support person, "we won't allow you to return them so sell them on Ebay"!! After much vigilance I get the next level of intelligence at Vonage, Amy, she repeats the whole thing and after 45 minutes she agrees to take them back for a $180 re-stocking fee. Then she reduces it to $60. Then she says she wants to review my conversation with the sales guy David Gray. She calls me back the next day and says there was nothing where David told me that it would be able to intercom so she tries to back out of the return again. After more vigilance on my part, she agrees to a $60 return charge again.

She and her supervisors completely missed the point that a system should work as a system and that the sales person should know wether it does or doesn't work before selling it, and that if they make a mistake, own up to it and make it right instead of nickle and diming a customer to death!

Pros: None
Cons: Absolutely the worst customer service on the planet. Sales will sell you what they can even though it won't work
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0.9

Offers many more features...

Offers many more features w/o the nickel/dime charges per feature we used to get from our previous phone provider.

Offers many more features w/o the nickel/dime charges per feature we used to get from our previous phone provider.

Cons: Receiving Faxes not easy
Quality
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Reliability
Features
Price
Overall
5.0

I was using Voipo, trying to use...

I was using Voipo, trying to use it anyway. I decided something that works is better than something that's cheap so I called Vonage. They sent me out a Grandstream GXP1405 right away. They took a long time to port my lines (ten days for my phone, six weeks for my fax). But they started billing me right away.

Since 1/25/2015, I haven't been able to get the phone to work. It still doesn't. After some twenty hours with their tech support and my tech support, Vonage finally decided the phone itself might be the problem.
I got the fax to work today but it still doesn't forward to my e-mail.

If you're not getting enough frustration in your life, give them a try.

I was using Voipo, trying to use it anyway. I decided something that works is better than something that's cheap so I called Vonage. They sent me out a Grandstream GXP1405 right away. They took a long time to port my lines (ten days for my phone, six weeks for my fax). But they started billing me right away.

Since 1/25/2015, I haven't been able to get the phone to work. It still doesn't. After some twenty hours with their tech support and my tech support, Vonage finally decided the phone itself might be the problem.
I got the fax to work today but it still doesn't forward to my e-mail.

If you're not getting enough frustration in your life, give them a try.

Pros: They bill efficiently.
Cons: It doesn't work.
Quality
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Reliability
Features
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1.0

The savvy sales person for Vonage forgot...

The savvy sales person for Vonage forgot to mention that we would need an additional router. Then it took the assistance of 3 or 4 technical support persons (all VERY friendly) before being informed that voice over ip would never work with our current download/upload speeds. Trouble is, we were told by the sales person that it would work. He didn't bother to run a simple test to see if it would work. We spent countless hours and a lot of money trying to get a system working that was incapable of working from the start. It never worked from the beginning. Dropped calls. Static on most calls. Calls mysteriously transferring to other lines. Phantom inbound calls. The list goes on. Vonage may be a great fit for you, but find out if you connection speeds will be enough to make it work before you sign up.

The savvy sales person for Vonage forgot to mention that we would need an additional router. Then it took the assistance of 3 or 4 technical support persons (all VERY friendly) before being informed that voice over ip would never work with our current download/upload speeds. Trouble is, we were told by the sales person that it would work. He didn't bother to run a simple test to see if it would work. We spent countless hours and a lot of money trying to get a system working that was incapable of working from the start. It never worked from the beginning. Dropped calls. Static on most calls. Calls mysteriously transferring to other lines. Phantom inbound calls. The list goes on. Vonage may be a great fit for you, but find out if you connection speeds will be enough to make it work before you sign up.

Pros: Friendly customer support
Cons: Sales dept will sell you even if Voip is not right for you
Quality
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Support
Reliability
Features
Price
Overall
2.3

We have a very helpful dedicated support...

Have been using Vonage since 2006 and they keep coming out with new features to help my business with day to day operations. The call quality is almost top notch and we have a very helpful dedicated support contact who is there for us with any changes we may need. The digital fax service is great and we love the PC desktop dialer application that we use on our iPhones and iPads.

Have been using Vonage since 2006 and they keep coming out with new features to help my business with day to day operations. The call quality is almost top notch and we have a very helpful dedicated support contact who is there for us with any changes we may need. The digital fax service is great and we love the PC desktop dialer application that we use on our iPhones and iPads.

Pros: Outstanding support, features, and easy of use
Cons: Minor call quality issues
Quality
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4.3

Every time I call the help desk...

Every time I call the help desk, they have a solution for the problem.

Every time I call the help desk, they have a solution for the problem.

Pros: Great Service & Knowledgeable Help
Cons: None
Quality
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Support
Reliability
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4.6
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Provider Overview

Vonage Business (formerly Vocalocity) is based out of Atlanta, Georgia, and has over 15,000 customers. Vonage Business is a hosted virtual PBX. They offer paperless fax, call queue, call group, and conference bridge as options. They specialize in giving very small businesses a great value for their services. They were recently recognized by the Association for Corporate Growth for their rapid growth, and placed on their “Georgia Fast Forty.” They have won other awards, including the 2011 Internet Telephony Product of the Year for their “Vocalocity Desktop,” and have been recognized for two years in row in a poll by Inc. Magazine.

Vonage Business Popular Plan: Unlimited Extension
Vonage Business' most popular plan is their Unlimited Extensions plan, including unlimited calls (both local and in-network). Long Distance calling with Unlimited Extensions varies, ranging from 3 to 44 cents per minute. Activation and setup with the service is free, with the provider getting things up and running swiftly and efficiently. This plan from Vonage Business Solutions boasts a wealth of useful features and add-ons, including: Unlimited Monthly Calls, Call Screening, Call Transfer, Voicemail to Email, Call Logs, Cell Phone Integration, Do-Not-Disturb, Simultaneous Ring, Unified Inbox, Online Backup

Vonage Business Unlimited Extension plans contain features that you’ll use often (complete list of features), at no extra cost. Many of these features allow for tele-working and mobility. For those seeking more advanced features – this is where Vonage sets themselves apart from the pack as one of the best in the business.

Offering many add-on features as a monthly subscription, subscribers may also utilize. Pricing for these features ranges from $4.99 and up: Call Group, Call Monitoring, Call Recording Services, Conference Bridge, Main Company Number, On-Demand Call Recording,
Paperless Fax, Toll Free Number, Voicemail Transcription.

Exclusive Options/Offerings: Vonage Desktop: A powerful tool that adds depth to the way you do business. The award-
winning platform is  free and features a wide roster of available add-ons. Communicating with networks like Google, LinkedIn,
Outlook, along with pairing with SugarCRM, Quickbooks, and other implementations.

Awards:
- INTERNET TELEPHONY​: 2012 Product of the Year
- Inc. Magazine: Hire Power Award
- Deloitte: Fastest Growing Company in America [#112]
- Inc. Magazine - 50/5000 [3rd Consecutive Year]

Available Services
Provider Info
Year Founded
2003
Headquarters Location
Atlanta, GA
Service Location
USA & Canada
Service Type Availability
Business VoIP, Hosted PBX
Popular Service Plan
Unlimited Extensions
Money Back Guarantee
Cancel Anytime, No Fees
Services & Pricing
Monthly Cost of Cheapest Service
$19.99
Amount of Lines Per Price Tier

1-4, 5-9, 10-24, 25+

Month to Month Option
Metered Plans
$14.99/mo + $0.03/min
Customizable Plans
Activation Fee
Free
Setup Fee
Free
Number Porting Fee
Free
Mobile App
Own Softphone
Works with 3rd party Softphones
Fax Options
Fax Pricing

Paperless Fax Only, Unlimited, $15/mo

Toll Free Numbers
$39.99/mo, No per minute charges
Local Numbers
BYOD Option
Available Features
Advanced Call Forwarding
Anonymous Call Rejection
Auto Attendant
Busy Lamp Field
Business SMS
Call Queuing
$14.99/mo plus $0.03/min
Call Me Now
Call Notifications
Call Parking
Call Recording
$4.99/mo for 15 hours recording time
Call Return
Call Waiting
Caller ID
Conference Calls
Desktop Integration Client
Dial-by-name Directory
Do Not Disturb
E911
Find Me/Follow Me
Group Paging
$4.99/mo per group
Hunt Group
IVR
Mobile/Deskphone Sync
On-Hold Music
Privacy Options
Push To Talk
Selective Call Acceptance
Selective Call Rejection
Shared Call Appearance
Simultaneous Ring
Switchboard Software for Live Receptionist
Three-way Calling
Unlimited Extensions
Video Conferencing
Virtual Extensions
$14.99/mo/ext
Voicemail Transcriptions
$4.99/mo/ext
Integrations
Outlook
NetSuite
SalesForce
SugarCRM
$2.99/mo
Box
Dropbox
Google Drive
Support
Hours
Mon-Fri: 9AM-9PM EST
Telephone Support
Email Support
Instant Chat
24/7 Call-in Support
Tech Support Only
FAQs Section
Video Tutorials
E-Guides
Online Ticket Submissions