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2.5

Phonebooth

Cary, NC
United States
  • 1999 Year Founded
  • 67% Recommend
  • 6 User Reviews
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Overall
2.5
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  • Provider Overview
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Customer Reviews

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I was looking at changing plans…

I was looking at changing plans I'm currently with Ring Central and I stumbled upon the phonebooth website it is a joke there phone to call them to talk to actual person does not exist their phone number does not work. So I search their website so I can send them an email to let them know that their phone does not work . No email. So I'm starting to wonder if this is a legit company or not because it just blows my mind that a companythat sells phones would have a phone number that does not work. Their is absolutely no way to get a hold of them. If you do not believe me go on their website try to call the phone number and then try looking for an email you will not find it so I would assume the customer service is not very high on their list.

I was looking at changing plans I'm currently with Ring Central and I stumbled upon the phonebooth website it is a joke there phone to call them to talk to actual person does not exist their phone number does not work. So I search their website so I can send them an email to let them know that their phone does not work . No email.

So I'm starting to wonder if this is a legit company or not because it just blows my mind that a companythat sells phones would have a phone number that does not work. Their is absolutely no way to get a hold of them. If you do not believe me go on their website try to call the phone number and then try looking for an email you will not find it so I would assume the customer service is not very high on their list.

Pros: None
Cons: There is no customer service
Quality
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Reliability
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Overall
1.0

I initially signed up…

I initially signed up 2/20/15 for a startup company to port some #'s and test 2 phones, I have been billed every month for a NON existent service...NOT made 1 phone call, have called in a number of times to get credits back and have been told that will not be an issue, I NOT only have got NO credits they keep charging me and can NOT even get the system up. I have now been disconnected 3 times today 7/9/15 , WHY take my Tel# if you are NOT going to call me back????? GOOD LUCK getting someone to actually help you!!

I initially signed up 2/20/15 for a startup company to port some #'s and test 2 phones, I have been billed every month for a NON existent service...NOT made 1 phone call, have called in a number of times to get credits back and have been told that will not be an issue, I NOT only have got NO credits they keep charging me and can NOT even get the system up. I have now been disconnected 3 times today 7/9/15 , WHY take my Tel# if you are NOT going to call me back????? GOOD LUCK getting someone to actually help you!!

Pros: Cheap
Cons: You get what you pay for!
Quality
Installation
Support
Reliability
Features
Price
Overall
1.0

Unlimited Calling, free features $20 a month

We were shopping for an IP phone system for about a month. Our search was narrowed down to 2 companies, and then we discovered Phonebooth, and immediately decided that it was the way to go. Phonebooth offer the unlimited local & long distance calling plan that we wanted for $20 a month, while other providers were charging $30 a month. Also, most phone companies that we considered were offering advanced feature that we would never use, cumbersome user portals, and overpriced phones. Our main concern was simplicity of control panel and the ability to scale quickly. Phonebooth has exceeded expectations in all areas while providing all the features we need.

We were shopping for an IP phone system for about a month. Our search was narrowed down to 2 companies, and then we discovered Phonebooth, and immediately decided that it was the way to go. Phonebooth offer the unlimited local & long distance calling plan that we wanted for $20 a month, while other providers were charging $30 a month. Also, most phone companies that we considered were offering advanced feature that we would never use, cumbersome user portals, and overpriced phones. Our main concern was simplicity of control panel and the ability to scale quickly. Phonebooth has exceeded expectations in all areas while providing all the features we need.

Quality
Installation
Support
Reliability
Features
Price
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4.0

Fair pricing, helpful support, good company

Phonebooth is the first VOIP company I have ever used. Before Phonebooth, I used Comcast for my business. The system is quite easy to change, the pricing is fair and support over the phone is very helpful. All in all, it's a good phone company. As I've stayed with them for the past 6 months, I would recommend Phonebooth.

Phonebooth is the first VOIP company I have ever used. Before Phonebooth, I used Comcast for my business. The system is quite easy to change, the pricing is fair and support over the phone is very helpful. All in all, it's a good phone company. As I've stayed with them for the past 6 months, I would recommend Phonebooth.

Quality
Installation
Support
Reliability
Features
Price
Overall
4.4

Good sound quality, good price

We switched to PhoneBooth from Cox, and it has been a really great experience. Better price, cant go wrong.

We switched to PhoneBooth from Cox, and it has been a really great experience. Better price, cant go wrong.

Pros: Good Sound Quality, Good Price
Cons: None
Quality
Installation
Support
Reliability
Features
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Overall
4.4
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Provider Overview

Phonebooth is a business phone provider that offers VoIP services through their company owned network. Phonebooth is a division of Bandwidth, Inc. They are one of the largest telecommunications providers in the world. Bandwidth.com was started in 1991 in Utah, and by 2009 they had built their own IP Voice network, FlexNetwork. Phonebooth serves many of the biggest household names on the internet, including Living Social, Pinger, Swype, Pandora, and BrooksBell. Phonebooth advertises a big business phone experience for a small business price. Phonebooth offers unlimited calls, auto attendants, intelligent call routing, group conferencing, voicemail transcription, and a GUI.

Most Popular Plan: Phonebooth OnDemand
Phonebooth’s OnDemand plan features a long list of features including: Unlimited local & long distance (for only $20.00 per user): Everything is included. There are no upgrade charges or add-ons. Instead, its one price for unlimited inbound and outbound calling in the continental
U.S. with built-in business calling features such as:
– Read Voicemails Wherever, Whenever: voice messages can be transcribed through voice-to-text transcription.
– Auto-Attendant: Virtual receptionists convey professionalism to all callers and also help you to work more efficiently. The auto-attendants come with customizable menu system that allows for greater individualization.
– HD Voice Quality: with a wired connection (cable or DSL) Phonebooth OnDemand calls will be crystal clear.
– Call Routing: “Find-Me,Follow-Me” ensures that users receive calls wherever need be by routing accordingly.
– Web 2.0 interface: A simple, easy to use web-based user control panel interface.
– Nationwide All-IP Network: all calls run through the all IP-CLEC Phonebooth owned network.
– 24/7 customer support: There are a number of support options readily available to each user.
– Reliability: Phonebooth is hosted in geographically dispersed data centers to ensure superior reliability.
 

While these features all are included with OnDemand, Phonebooth also allots for:
– 2 free phone numbers with the option to add additional numbers for $1 more per month
– Unlimited Auto-attendants
– Unlimited Groups (sales, support, etc.)
– Unlimited Voicemail Transcriptions

Pricing: The cost of OnDemand is charged a monthly at $20.00 per user with no options for upgrades or add-ons (aside from $1.00
more additional lines). Instead the provider supplies an inclusive service fit with unlimited local and long distance and impressive “Fortune 500” business phone features. While there are no contracts, or start up fees, there is very little risk is selecting this plan option. Also, with no contracts, there are no penalties or cancelation fees.

Available Services
Provider Info
Year Founded 1999
Headquarters Location Cary, NC
Service Location United States
Service Type Availability Business VoIP
Popular Service Plan Phonebooth OnDemand
Money Back Guarantee Cancel Anytime
Services & Pricing
Monthly Cost of Cheapest Service $20/month
Amount of Lines Per Price Tier

$20.00/mo/user - flat price, all tiers

Month to Month Option 1
Metered Plans
Customizable Plans
Activation Fee Free
Setup Fee
Number Porting Fee Free
Mobile App
Own Softphone
Works with 3rd party Softphones
Fax Options
Fax Pricing
Toll Free Numbers
Local Numbers
BYOD Option
Available Features
Advanced Call Forwarding
Anonymous Call Rejection
Auto Attendant
Busy Lamp Field
Business SMS
Call Queuing
Call Me Now
Call Notifications
Call Parking
Call Recording
Call Return
Call Waiting
Caller ID
Conference Calls
Desktop Integration Client
Dial-by-name Directory
Do Not Disturb
E911
Find Me/Follow Me
Group Paging
Hunt Group
IVR
Mobile/Deskphone Sync
On-Hold Music
Privacy Options
Push To Talk
Selective Call Acceptance
Selective Call Rejection
Shared Call Appearance
Simultaneous Ring
Switchboard Software for Live Receptionist
Three-way Calling
Unlimited Extensions
Video Conferencing
Virtual Extensions
Voicemail Transcriptions
Integrations
Outlook
NetSuite
SalesForce
SugarCRM
Box
Dropbox
Google Drive
Support
Hours
Telephone Support
Email Support
Instant Chat
24_7 Call-in Support
FAQs Section
Video Tutorials
E-Guides
Online Ticket Submissions
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